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公开(公告)号：US20190050824A1
公开(公告)日：2019-02-14
申请号：US16153074
申请日：2018-10-05
Applicant: Bank of America Corporation
Inventor： Christian Mande , Mark Williamson , Brendan Watkins , Ryan Furey , Anne Price , Alison Pearce , Michelle Bentubo
Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
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公开(公告)号：US20170003857A1
公开(公告)日：2017-01-05
申请号：US14788065
申请日：2015-06-30
Applicant: Bank of America Corporation
Inventor： Christian Mande , Mark Williamson , Brendan Watkins , Ryan Furey , Anne Price , Alison Pearce , Michelle Bentubo
IPC: G06F3/0484 , H04L29/08 , G06F3/0482
CPC classification number: G06Q30/0281 , G06F11/328 , G06Q30/0269 , H04L67/025 , H04L67/306 , H04L67/36
Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
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公开(公告)号：US10165056B2
公开(公告)日：2018-12-25
申请号：US14755953
申请日：2015-06-30
Applicant: Bank of America Corporation
Inventor： Christian Mande , Mark Williamson , Brendan Watkins , Ryan Furey , Anne Price , Alison Pearce , Michelle Bentubo
Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
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公开(公告)号：US10365805B2
公开(公告)日：2019-07-30
申请号：US14788065
申请日：2015-06-30
Applicant: Bank of America Corporation
Inventor： Christian Mande , Mark Williamson , Brendan Watkins , Ryan Furey , Anne Price , Alison Pearce , Michelle Bentubo
IPC: G06Q30/02 , G06F3/0484 , G06F3/0482 , H04L29/08 , G06F11/32
Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
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公开(公告)号：US20170004504A1
公开(公告)日：2017-01-05
申请号：US14788201
申请日：2015-06-30
Applicant: Bank of America Corporation
Inventor： Christian Mande , Mark Williamson , Brendan Watkins , Ryan Furey , Anne Price , Alison Pearce , Michelle Bentubo
CPC classification number: G06Q20/4012 , G06Q20/18 , G06Q20/227 , G06Q2220/00
Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
Abstract translation: 用户可以在具有各种技术特征的自动化设备（例如显示器，打印机，照相机，麦克风，扬声器以及用于在自动化设备处执行活动的其他特征）中执行活动。 在执行活动期间，用户可能遇到问题并请求具有计算设备（例如，便携式计算设备）的代理的帮助。 另外或替代地，自动化设备可以检测问题并向管理事务辅助门户的计算设备或直接向代理的计算设备发送对协助的请求。 请求可以标识用户，活动和/或问题，并且可以使用代理及其计算设备来解决问题。 代理的计算设备也可以用于促进与用户的客户关系管理。
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Patent Agency Ranking
公开(公告)号：US20170003856A1
公开(公告)日：2017-01-05
申请号：US14755960
申请日：2015-06-30
Applicant: Bank of America Corporation
Inventor： Christian Mande , Mark Williamson , Brendan Watkins , Ryan Furey , Anne Price , Alison Pearce , Michelle Bentubo
IPC: G06F3/0484 , H04L12/24
CPC classification number: G06Q10/20 , G06Q30/01 , G06Q30/016 , H04L41/5061
Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
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公开(公告)号：US10778782B2
公开(公告)日：2020-09-15
申请号：US16177505
申请日：2018-11-01
Applicant: Bank of America Corporation
Inventor： Christian Mande , Mark Williamson , Brendan Watkins , Ryan Furey , Anne Price , Alison Pearce , Michelle Bentubo
Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
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公开(公告)号：US20190075172A1
公开(公告)日：2019-03-07
申请号：US16177505
申请日：2018-11-01
Applicant: Bank of America Corporation
Inventor： Christian Mande , Mark Williamson , Brendan Watkins , Ryan Furey , Anne Price , Alison Pearce , Michelle Bentubo
CPC classification number: H04L67/148 , G06Q20/042 , G06Q20/1085 , G07F19/202 , G07F19/206 , G07F19/209 , G07F19/211 , H04L63/08 , H04L67/141 , H04L67/22
Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
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公开(公告)号：US10121125B2
公开(公告)日：2018-11-06
申请号：US14755960
申请日：2015-06-30
Applicant: Bank of America Corporation
Inventor： Christian Mande , Mark Williamson , Brendan Watkins , Ryan Furey , Anne Price , Alison Pearce , Michelle Bentubo
Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
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公开(公告)号：US10083450B2
公开(公告)日：2018-09-25
申请号：US14788107
申请日：2015-06-30
Applicant: Bank of America Corporation
Inventor： Christian Mande , Mark Williamson , Brendan Watkins , Ryan Furey , Anne Price , Alison Pearce , Michelle Bentubo
CPC classification number: G06Q30/016 , H04M3/5166 , H04M3/5183
Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
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