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    Trust Authority Supporting Digital Communication
    11.
    发明申请
    Trust Authority Supporting Digital Communication 审中-公开
    信托机构支持数字通信

    公开(公告)号：US20100169641A1

    公开(公告)日：2010-07-01

    申请号：US12346224

    申请日：2008-12-30

    Applicant: Herbert Willi Artur Ristock ,  S. Michael Perlmutter ,  Brian Galvin

    Inventor： Herbert Willi Artur Ristock ,  S. Michael Perlmutter ,  Brian Galvin

    IPC: H04L9/32

    CPC classification number: H04L63/062 ,  H04L63/0823

    Abstract: A trust authority includes a network connected server executing trust service software stored in a machine-readable medium, one or more network ports for communicating on the network, and a data repository coupled to the server, the repository storing indications of trustworthiness for one or both of enterprises and agents of enterprises. Queries from remote entities, the queries pertaining to one or both of enterprises and agents, are received at the server, and the trust service software, in response to the queries, provides to the remote entities providing the queries indications of trustworthiness for the one or both of enterprises and agents.

    Abstract translation: 信任机构包括执行存储在机器可读介质中的信任服务软件的网络连接服务器，用于在网络上进行通信的一个或多个网络端口以及耦合到该服务器的数据存储库，该存储库存储一个或两个 的企业和代理企业。 来自远程实体的查询，与企业和代理中的一个或两者相关的查询在服务器处被接收，并且信任服务软件响应于查询向远程实体提供查询指示， 企业和代理商。

    Trust -Interactive Communication Applications
    12.
    发明申请
    Trust -Interactive Communication Applications 审中-公开
    信任互动通信应用

    公开(公告)号：US20100169430A1

    公开(公告)日：2010-07-01

    申请号：US12346050

    申请日：2008-12-30

    Applicant: Herbert Willi Artur Ristock ,  S. Michael Perlmutter ,  Brian Galvin

    Inventor： Herbert Willi Artur Ristock ,  S. Michael Perlmutter ,  Brian Galvin

    IPC: G06F15/16 ,  H04L12/66

    CPC classification number: H04L63/08 ,  H04L63/105 ,  H04L63/20

    Abstract: A communication software module executing on a computerized appliance from a machine-readable medium includes functionality enabling a user to direct a communication event to a particular destination by an address of the destination, functionality for transmitting the destination address to a remote trust authority, functionality for initiating the communication event, and functionality for receiving trust information from the remote trust authority, the trust information associated with an enterprise or a person associated with the destination address. Various communication modules are provided, such as email clients, instant messaging systems, chat systems, and voice communication systems.

    Abstract translation: 从机器可读介质在计算机化设备上执行的通信软件模块包括使用户能够通过目的地地址将通信事件定向到特定目的地的功能，将目的地地址发送到远程信任机构的功能，用于 发起通信事件，以及用于从远程信任机构接收信任信息的功能，与企业或与目的地地址相关联的人员相关联的信任信息。 提供各种通信模块，例如电子邮件客户端，即时消息系统，聊天系统和语音通信系统。

    Scoring Persons and Files for Trust in Digital Communication
    13.
    发明申请
    Scoring Persons and Files for Trust in Digital Communication 有权
    数字通信信托人员和档案

    公开(公告)号：US20100169265A1

    公开(公告)日：2010-07-01

    申请号：US12346441

    申请日：2008-12-30

    Applicant: Herbert Willi Artur Ristock ,  S. Michael Perlmutter ,  Brian Galvin

    Inventor： Herbert Willi Artur Ristock ,  S. Michael Perlmutter ,  Brian Galvin

    IPC: G06N7/02 ,  G06F17/00 ,  G06F17/30 ,  G06F15/16

    CPC classification number: H04L63/126 ,  G06Q10/06 ,  G06Q10/0637 ,  G06Q10/105 ,  G06Q30/06

    Abstract: A method, using trust software executing from a machine-readable medium on a computerized appliance operating as a trust authority, to assign to a person, a file, or an enterprise an indication of trustworthiness, includes steps of (a) assembling information concerning the person, file, or enterprise; (b) applying trust logic to the information assembled for individual ones of the persons, files or enterprises to assign a trust score; and (c) storing the score associated with at least an identity of the person, file or enterprise.

    Abstract translation: 一种方法，使用从作为信任机构操作的计算机化设备上的机器可读介质执行的信任软件，向个人，文件或企业分配可信赖性的指示，包括以下步骤：（a）组合关于 人员，档案或企业; （b）将信任逻辑应用于为个人，档案或企业的个人信息组合而分配信任评分; 和（c）存储与至少人，文件或企业的身份相关联的分数。

    Trust conferencing apparatus and methods in digital communication
    14.
    发明申请
    Trust conferencing apparatus and methods in digital communication 有权
    数字通信中的信任会议设备和方法

    公开(公告)号：US20100165887A1

    公开(公告)日：2010-07-01

    申请号：US12346425

    申请日：2008-12-30

    Applicant: Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Ryabchun

    Inventor： Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Ryabchun

    IPC: H04L12/16 ,  H04N7/15

    CPC classification number: G06F21/30 ,  H04L12/1818 ,  H04L63/205 ,  H04L65/4038 ,  H04N7/15

    Abstract: A conferencing application executing on a computerized appliance from a machine-readable medium, the computerized appliance coupled to one or more networks is provided, the application including functionality for responding to requests to join a conference, and for enabling requesters as participants, functionality for receiving and rendering text, voice or video data from each registered participant as text, voice or video data to be transmitted to individual ones of other participants, functionality for controlling which received text, voice or video data is transmitted to which participants, and functionality for receiving and executing instructions from a trust authority.

    Abstract translation: 提供了一种从机器可读介质在计算机化设备上执行的会议应用程序，耦合到一个或多个网络的计算机化设备，所述应用包括用于响应加入会议的请求的功能，以及用于使请求者作为参与者，用于接收的功能 以及将来自每个注册的参与者的文本，语音或视频数据作为要发送到其他参与者的个人的文本，语音或视频数据，将用于控制哪个接收到的文本，语音或视频数据发送给哪个参与者的功能以及用于接收的功能 并执行来自信任机构的指令。

    Method for integrating client WEB history and call center history into a single interaction history accessible in real time
    16.
    发明授权
    Method for integrating client WEB history and call center history into a single interaction history accessible in real time 有权
    将客户端WEB历史记录和呼叫中心历史记录整合到可实时访问的单个交互历史中的方法

    公开(公告)号：US07827290B2

    公开(公告)日：2010-11-02

    申请号：US11614601

    申请日：2006-12-21

    Applicant: Brian Galvin ,  S. Michael Perlmutter

    Inventor： Brian Galvin ,  S. Michael Perlmutter

    IPC: G06F15/16

    CPC classification number: G06F17/30539 ,  G06F17/30598 ,  G06F17/30867

    Abstract: A method is provided for creating a portable history data record for a customer by integrating Web cookie data and telephone history data. The method includes the acts (a) retrieving and interpreting the Web cookie data, (b) retrieving and interpreting the telephone history data, (c) combining the data sets into a single data record eliminating redundant data, (d) formatting the data record for human or for machine interpretation, and (e) presenting the formatted data record to a point of service during or just ahead of an associated interaction event.

    Abstract translation: 提供了一种用于通过集成Web cookie数据和电话历史数据为客户创建便携式历史数据记录的方法。 该方法包括以下动作（a）检索和解释Web cookie数据，（b）检索和解释电话历史数据，（c）将数据集组合成单个数据记录，消除冗余数据，（d）格式化数据记录 用于人或机器解释，以及（e）在相关联的交互事件期间或之前将格式化的数据记录呈现给服务点。

    Customer-controlled recording
    18.
    发明授权
    Customer-controlled recording 有权
    客户控制录音

    公开(公告)号：US08315374B2

    公开(公告)日：2012-11-20

    申请号：US12480023

    申请日：2009-06-08

    Applicant: S. Michael Perlmutter

    Inventor： S. Michael Perlmutter

    IPC: H04M3/00

    CPC classification number: H04M3/53 ,  H04M3/42153 ,  H04M3/42221 ,  H04M3/5166 ,  H04M3/5191

    Abstract: A recording system has an interface enabled to monitor interaction between an agent of an enterprise and a second person, recording apparatus enabled to record the interaction and to store the recording in a data repository, and software stored in and executing from a machine-readable medium, the software providing functions for controlling the recording apparatus. The software responds to inputs from the second person to control the recording apparatus.

    Abstract translation: 记录系统具有能够监视企业的代理和第二人之间的交互的接口，能够记录交互并将记录存储在数据存储库中的记录装置以及存储在机器可读介质中并从其执行的软件 提供用于控制记录装置的功能的软件。 软件响应来自第二人员的输入来控制记录装置。

    Customer-Enabled Evaluation and and Control of Communication Center Agent Contact
    19.
    发明申请
    Customer-Enabled Evaluation and and Control of Communication Center Agent Contact 审中-公开
    客户启用的通信中心代理联系人的评估和控制

    公开(公告)号：US20090168989A1

    公开(公告)日：2009-07-02

    申请号：US11965053

    申请日：2007-12-27

    Applicant: S. Michael Perlmutter

    Inventor： S. Michael Perlmutter

    IPC: H04M3/00

    CPC classification number: H04M3/5235 ,  H04M3/4217 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/5231 ,  H04M3/5232 ,  H04M2203/408

    Abstract: A communication center has agents operating at workstations and enabled to interact with customers, a router for routing incoming transactions from customers to agents, and routing rule sets associated with specific customers. Individual ones of the rule sets include one or more contact constraints set by the customer associated with the rule set.

    Abstract translation: 通信中心具有在工作站上操作并具有与客户交互的代理，用于将从客户到代理的传入事务路由的路由器以及与特定客户相关联的路由规则集。 规则集中的单个规则集包括与规则集相关联的客户设置的一个或多个联系约束。

    Asset Valuation and Quantifying Personal Worth
    20.
    发明申请
    Asset Valuation and Quantifying Personal Worth 审中-公开
    资产评估和量化个人价值

    公开(公告)号：US20130339205A1

    公开(公告)日：2013-12-19

    申请号：US13901204

    申请日：2013-05-23

    Applicant: Robbie Vann-Adibe ,  Young J. Shin ,  Charles S. Han ,  Andrew M. Pease ,  S. Michael Perlmutter

    Inventor： Robbie Vann-Adibe ,  Young J. Shin ,  Charles S. Han ,  Andrew M. Pease ,  S. Michael Perlmutter

    IPC: G06Q40/00

    CPC classification number: G06Q40/00

    Abstract: An asset tracking and reporting system has a network-connected computerized appliance having at least one processor and one or more data repositories, at least one of the data repositories being non-transitory and coded instructions executing on the at least one processor from the at least one non-transitory data repository. The coded instructions causing the system to register individuals or enterprises as users assuming one or more roles, enable users to enter and edit information through interactive interfaces provided, the information regarding individual assets in defined categories, the assets owned by the user, track user activities related to user's assets, connect users to resources to determine value for the individual assets, and to aggregate and report asset valuation according to user identity.

    Abstract translation: 资产跟踪和报告系统具有网络连接的计算机化设备，其具有至少一个处理器和一个或多个数据存储库，至少一个数据存储库是至少从至少一个处理器执行的非暂时性和编码指令 一个非临时数据存储库。 编码指令导致系统将个人或企业注册为承担一个或多个角色的用户，使用户能够通过提供的交互界面输入和编辑信息，关于定义类别中的个人资产的信息，用户拥有的资产，跟踪用户活动 与用户资产相关联，将用户连接到资源以确定个人资产的价值，并根据用户身份汇总和报告资产估值。

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