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    Automatic delivery of customer assistance at physical locations
    11.
    发明授权
    Automatic delivery of customer assistance at physical locations 有权

    公开(公告)号：US10380595B2

    公开(公告)日：2019-08-13

    申请号：US14989559

    申请日：2016-01-06

    Applicant: Google LLC

    Inventor： Sriram Bhargav Karnati ,  Varun Soundararajan ,  Amit Agarwal

    IPC: G06Q20/40 ,  G06Q20/32 ,  G06Q30/02

    Abstract: A system is described that identifies, based on contextual information associated with a device that is located at a physical location associated with a merchant, a product that a user of the device is at the physical location to purchase. The system executes an autonomous search query for product information that is predicted to assist the user in completing a purchase of the product, from the merchant, at the physical location. The system sends the product information to the device, and for subsequent output. The system determines whether a degree of likelihood that the user will complete the purchase in response to receiving the product information satisfies a likelihood threshold, if not, the system executes a remote assistance module accessed by the device to provide a virtual environment in which a human provides additional information that the user needs to complete the purchase.

    Network based data traffic latency reduction
    12.
    发明授权
    Network based data traffic latency reduction 有权

    公开(公告)号：US12132692B2

    公开(公告)日：2024-10-29

    申请号：US16578186

    申请日：2019-09-20

    Applicant: Google LLC

    Inventor： Gaurav Ravindra Bhaya ,  Amit Agarwal ,  Varun Soundararajan

    IPC: H04L51/212 ,  H04L41/5003 ,  H04L43/10 ,  H04L67/10 ,  H04L67/56 ,  H04L67/561 ,  H04L51/046 ,  H04L67/53

    CPC classification number: H04L51/212 ,  H04L41/5003 ,  H04L43/10 ,  H04L67/10 ,  H04L67/56 ,  H04L67/561 ,  H04L51/046 ,  H04L67/53

    Abstract: The present disclosure is directed to a technique for reduction of latency in network traffic data transmissions. The system parses an online document to determine a messaging identifier used to communicate over an asynchronous network-based communication channel with a content provider device. The system assembles a first instance of the online content item with the messaging identifier. An intermediary appliance located on the asynchronous network-based communication channel in between the first computing device and the content provider device intercepts data packets including the electronic message The system determines a quality of the asynchronous network-based communication channel. The system blocks insertion of the messaging identifier in a second instance of the online content item prior to transmission of the second instance of the online content item to a second computing device to reduce latency by preventing additional messages from being sent to the messaging identifier.

    Automatic delivery of customer assistance at physical locations
    14.
    发明授权
    Automatic delivery of customer assistance at physical locations 有权

    公开(公告)号：US11756042B2

    公开(公告)日：2023-09-12

    申请号：US16459031

    申请日：2019-07-01

    Applicant: Google LLC

    Inventor： Sriram Bhargav Karnati ,  Varun Soundararajan ,  Amit Agarwal

    IPC: G06Q20/40 ,  G06Q20/32 ,  G06Q30/02 ,  G06Q30/0251

    CPC classification number: G06Q20/405 ,  G06Q20/3224 ,  G06Q20/3226 ,  G06Q30/0251 ,  G06Q30/0281

    Abstract: A system is described that identifies, based on contextual information associated with a device that is located at a physical location associated with a merchant, a product that a user of the device is at the physical location to purchase. The system executes an autonomous search query for product information that is predicted to assist the user in completing a purchase of the product, from the merchant, at the physical location. The system sends the product information to the device, and for subsequent output. The system determines whether a degree of likelihood that the user will complete the purchase in response to receiving the product information satisfies a likelihood threshold, if not, the system executes a remote assistance module accessed by the device to provide a virtual environment in which a human provides additional information that the user needs to complete the purchase.

    SYSTEMS AND METHODS FOR MAINTAINING AN ASYNCHRONOUS COMMUNICATION VIA AN INTERMEDIARY
    15.
    发明申请
    SYSTEMS AND METHODS FOR MAINTAINING AN ASYNCHRONOUS COMMUNICATION VIA AN INTERMEDIARY 审中-公开

    公开(公告)号：US20200374265A1

    公开(公告)日：2020-11-26

    申请号：US16989737

    申请日：2020-08-10

    Applicant: Google LLC

    Inventor： Anshul Kothari ,  Gaurav Bhaya ,  Amit Agarwal ,  Surojit Chatterjee ,  Vibhor Nanavati

    IPC: H04L29/12 ,  H04L29/08 ,  H04L29/06

    Abstract: The disclosure is directed to maintaining an asynchronous communication via an intermediary. An agent executed on a device intermediary to clients and providers can receive a request from a client for an asynchronous communication between the client device and a provider device. The agent identifies a provider dynamic identifier identifying the provider. The agent uses a communication channel selection policy to determine a communication channel and a provider static identifier corresponding to the provider device. The agent maps a client dynamic identifier assigned by the server to a client static identifier of the client device. The agent generates a transmission data package including the content, a source address identifying the client dynamic identifier and a destination address identifying the provider static identifier. The agent provides the generated transmission data package for transmission via the communication channel determined using the communication channel selection policy to the provider device.

    ENHANCED PUSH MESSAGING
    17.
    发明申请
    ENHANCED PUSH MESSAGING 审中-公开

    公开(公告)号：US20200162569A1

    公开(公告)日：2020-05-21

    申请号：US16750867

    申请日：2020-01-23

    Applicant: Google LLC

    Inventor： Vibhor Nanavati ,  Anshul Kothari ,  Amit Agarwal ,  Gaurav Ravindra Bhaya ,  Surojit Chatterjee

    IPC: H04L29/08 ,  G06F16/9537 ,  G06F16/9535 ,  H04L12/58 ,  G06Q30/02

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for facilitating and improving push messaging provided to users. In one aspect, a method includes receiving, from a user device, a request to subscribe to a push messaging service, selecting a given phone number that is uniquely associated with the user based on the received request, transmitting, to a user device, a first message that presents visual information at the user device and includes the given phone number, receiving, by the one or more servers, a second message addressed to the given phone number, selecting an additional message that presents additional visual information at the user device based, at least in part, on the message received from the user device and one or more of a geolocation of the mobile device or a time of day, and transmitting the additional message to the user device.

    Systems and methods for allocating communication resources via information technology infrastructure
    18.
    发明授权
    Systems and methods for allocating communication resources via information technology infrastructure 有权

    公开(公告)号：US10250556B2

    公开(公告)日：2019-04-02

    申请号：US15965447

    申请日：2018-04-27

    Applicant: Google LLC

    Inventor： Ahmed Mohamed Hassan Osman Akef ,  Anshul Kothari ,  Daniel Andersson ,  Amit Agarwal ,  Anshul Kundani ,  Narendra Kumar Singhal

    IPC: G06F15/16 ,  H04L29/12 ,  H04L29/08

    Abstract: The present disclosure is directed to allocating communication resources via information technology infrastructure. A system can provide a communication tag and an analytics tag for integration in a web site. The system can receive a request to allocate a phone number generated based on an interaction between the communication tag and the analytics tag. The request can include the communication endpoint identifier, the site identifier for the web site, and a bucket identifier formed from bucketing criteria corresponding to a network activity session of the computing device. The system can determine a virtual phone number to assign to a combination of the values of the fields provided in the request, and create a link between the assigned virtual number and the combination. The system can provide the assigned virtual phone number to the computing device that initiated the request.

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