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    SYSTEMS AND METHODS FOR PROVIDING CALL CONTEXT TO CONTENT PROVIDERS
    1.
    发明申请
    SYSTEMS AND METHODS FOR PROVIDING CALL CONTEXT TO CONTENT PROVIDERS 审中-公开

    公开(公告)号：US20180267941A1

    公开(公告)日：2018-09-20

    申请号：US15985383

    申请日：2018-05-21

    Applicant: Google LLC

    Inventor： Varun Soundararajan ,  Amit Agarwal ,  Sriram Bhargav Karnati

    IPC: G06F17/22 ,  G06F3/0484 ,  G06Q30/02 ,  H04L29/08 ,  G06F17/27 ,  G06F17/30 ,  G06F3/0488 ,  G06F3/0481 ,  G09G5/00 ,  H04M1/725

    Abstract: The present disclosure is directed to providing call context to content providers. A tracker receives a selection of a content item associated with a keyword. The tracker stores, in an impression data structure, tracking data including the keyword. The tracker maps the selected content item to a first virtual number and generates a link there between. The tracker receives a call from a client device to initiate a first communication channel via the first virtual number. The tracker performs a lookup in a database using the first virtual number to identify a second virtual number corresponding to the content provider and to identify the tracking data. The tracker establishes, via the second virtual number, a second communication channel between the client device and a content provider device. The tracker provides the tracking data to the content provider via the second communication channel.

    AUTOMATIC DELIVERY OF CUSTOMER ASSISTANCE AT PHYSICAL LOCATIONS
    2.
    发明申请
    AUTOMATIC DELIVERY OF CUSTOMER ASSISTANCE AT PHYSICAL LOCATIONS 审中-公开

    公开(公告)号：US20190325444A1

    公开(公告)日：2019-10-24

    申请号：US16459031

    申请日：2019-07-01

    Applicant: Google LLC

    Inventor： Sriram Bhargav Karnati ,  Varun Soundararajan ,  Amit Agarwal

    IPC: G06Q20/40 ,  G06Q30/02 ,  G06Q20/32

    Abstract: A system is described that identifies, based on contextual information associated with a device that is located at a physical location associated with a merchant, a product that a user of the device is at the physical location to purchase. The system executes an autonomous search query for product information that is predicted to assist the user in completing a purchase of the product, from the merchant, at the physical location. The system sends the product information to the device, and for subsequent output. The system determines whether a degree of likelihood that the user will complete the purchase in response to receiving the product information satisfies a likelihood threshold, if not, the system executes a remote assistance module accessed by the device to provide a virtual environment in which a human provides additional information that the user needs to complete the purchase.

    Automatic delivery of customer assistance at physical locations
    3.
    发明授权
    Automatic delivery of customer assistance at physical locations 有权

    公开(公告)号：US11756042B2

    公开(公告)日：2023-09-12

    申请号：US16459031

    申请日：2019-07-01

    Applicant: Google LLC

    Inventor： Sriram Bhargav Karnati ,  Varun Soundararajan ,  Amit Agarwal

    IPC: G06Q20/40 ,  G06Q20/32 ,  G06Q30/02 ,  G06Q30/0251

    CPC classification number: G06Q20/405 ,  G06Q20/3224 ,  G06Q20/3226 ,  G06Q30/0251 ,  G06Q30/0281

    Abstract: A system is described that identifies, based on contextual information associated with a device that is located at a physical location associated with a merchant, a product that a user of the device is at the physical location to purchase. The system executes an autonomous search query for product information that is predicted to assist the user in completing a purchase of the product, from the merchant, at the physical location. The system sends the product information to the device, and for subsequent output. The system determines whether a degree of likelihood that the user will complete the purchase in response to receiving the product information satisfies a likelihood threshold, if not, the system executes a remote assistance module accessed by the device to provide a virtual environment in which a human provides additional information that the user needs to complete the purchase.

    Automatic delivery of customer assistance at physical locations
    8.
    发明授权
    Automatic delivery of customer assistance at physical locations 有权

    公开(公告)号：US10380595B2

    公开(公告)日：2019-08-13

    申请号：US14989559

    申请日：2016-01-06

    Applicant: Google LLC

    Inventor： Sriram Bhargav Karnati ,  Varun Soundararajan ,  Amit Agarwal

    IPC: G06Q20/40 ,  G06Q20/32 ,  G06Q30/02

    Abstract: A system is described that identifies, based on contextual information associated with a device that is located at a physical location associated with a merchant, a product that a user of the device is at the physical location to purchase. The system executes an autonomous search query for product information that is predicted to assist the user in completing a purchase of the product, from the merchant, at the physical location. The system sends the product information to the device, and for subsequent output. The system determines whether a degree of likelihood that the user will complete the purchase in response to receiving the product information satisfies a likelihood threshold, if not, the system executes a remote assistance module accessed by the device to provide a virtual environment in which a human provides additional information that the user needs to complete the purchase.

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