摘要:
An improved drive apparatus for a LC display screen is provided. The inventioned drive apparatus includes a programmable time setting means for changing drive currents in accordance with the size of the LC display screen. Depending upon the size of the LC display screen, it is necessary to change the drive current for charging up the display as promptly as possible at an initial stage of operation. The inventioned drive apparatus includes at least one time setting register means for programmably pre-setting a time according to the size of the display screen and a circuit selection means for providing a low resistor selection signal and a high resistor selection signal in accordance with the pre-set time of the time setting means.
摘要:
A working skill estimating program is provided for estimating working skills of each agent in the state of separating a disturbance factor from response records (incidents). A large category classifier is supplied with the incidents within a predetermined time and classifies the incidents according to classification rules, for creating the topic-classified incidents. A small category generator collects the analogous incidents for each task type of the topic-classified incidents and generates a small category. A disturbance distinguisher distinguishes if the incidents belonging to each small category are common response records that appear regularly over time or disturbances whose frequency exhibits a significant time dependency. Then, a skill estimator estimates the working skills of each agent for each task type by using only common incidents determined as the common information.
摘要:
An access-frequency estimating apparatus includes a storage unit that stores hours outside operating hours and for which a second-degree derivative of access frequency distribution for contact centers whose business is similar to that of a contact center subject to estimation is nearly 0, and a coefficient indicating relation between access frequency during operating hours of the other contact centers and access frequency outside the operating hours; an acquiring unit that acquires past access frequencies for operating hours of the contact center; an extracting unit that extracts, from the storage unit, a coefficient expressing relation between the access frequencies for the operating hours and an arbitrary hour outside the operating hours; a first calculating unit that calculates an estimated access frequency for the arbitrary hour of the contact center, based on the past access frequencies acquired and the coefficient; and an output unit that outputs the estimated the access frequency calculated.
摘要:
An imaging sensor has a pixel array in which pixels are disposed in a two-dimensional matrix state, a sampling part, a shutter control part, and a clipping circuit. A vertical signal line is coupled to the plurality of pixels disposed in a column direction, and to which a pixel signal is input from the pixels. The sampling part is coupled to the vertical signal line, and to which the pixel signal output to the vertical signal line is input. The shutter control part makes the pixel array to perform a global shutter operation. The clipping circuit is provided at an input side of the sampling part, and clips an electric potential of the vertical signal line to a first clip level before the pixel signal is input from the pixels to the vertical signal line when the shutter control part performs the global shutter operation. As a result, it is possible to stably operate the sampling part even when a global electronic shutter is enabled by a control of a read operation from the pixels.
摘要:
A computer-readable recording medium having recorded therein agent training program in which when each agent has been performing an answer, agent identifier, and enquiry contents and contents of the answer are stored in a storage device. An enquiry pattern is extracted from enquiry contents. Respective agents' answers are evaluated, for each enquiry pattern, and by a model contents of the answer extraction section, contents of the answer of an agent with highest evaluation is extracted as model contents of the answer. The contents of the answer of a trainee agent and model contents of the answer are divided into predetermined phases, and corresponding phase of both are mutually compared to calculate ineptitude-degrees in respective phases of trainee agent. By specifying from the model contents of the answer, a range of contents of the answer containing therein at least one of the phases where the ineptitude-degree is high, and lasting predetermined time, and generating teaching material with these contents, teaching material specialized for the inept answers of respective agents is provided, and agent training support performed.
摘要:
The present invention has been made in order to manufacture a silicon semiconductor substrate used for a semiconductor integrated circuit device, higher in carrier mobility, especially in electron mobility, which is a carrier of an n-type FET, on a {100} plane as a main surface, and provides a silicon semiconductor substrate and a method for manufacturing the same, wherein the conventional RCA cleaning is employed without the use of special cleaning and the surface of the substrate is planarized at an atomic level to thereby decrease the surface roughness thereof without the use of the radical oxidation. The present invention provides a silicon semiconductor substrate comprising: a {110} plane or a plane inclined from a {110} plane as a main surface of the substrate; and steps arranged at an atomic level along a orientation on the main surface.
摘要:
In a stator for an electric motor, insulating members are formed on laminated iron cores divided for each pole-tooth unit in the direction of the output shaft and windings are applied perpendicularly to the pole-tooth portions in a high-density alignment. After a predetermined number of the laminated iron cores are combined so as to form a cylindrical configuration, they are welded at the outer end portions of the dividing surfaces in the direction of lamination so as to construct an integral structure stator with rigidity, thereby enabling high densification of the windings (conductor space factor of 70%) and space-savings in the winding end portions. Further, as any joint portions between the pole-tooth portions are not necessary, reduction (5 to 10%) in motor efficiency due to such joint portions can be prevented, and, as any integrally forming by resinous members is not necessary, inter-winding short-circuiting is not caused. Welding may be replaced by adhesive bonding. Otherwise, an annular member may be employed to form an integral structure of the divided iron core lamination.
摘要:
A computer-readable recording medium having recorded therein agent training program in which when each agent has been performing an answer, agent identifier, and enquiry contents and contents of the answer are stored in a storage device. An enquiry pattern is extracted from enquiry contents. Respective agents' answers are evaluated, for each enquiry pattern, and by a model contents of the answer extraction section, contents of the answer of an agent with highest evaluation is extracted as model contents of the answer. The contents of the answer of a trainee agent and model contents of the answer are divided into predetermined phases, and corresponding phase of both are mutually compared to calculate ineptitude-degrees in respective phases of trainee agent. By specifying from the model contents of the answer, a range of contents of the answer containing therein at least one of the phases where the ineptitude-degree is high, and lasting predetermined time,; and generating teaching material with these contents, teaching material specialized for the inept answers of respective agents is provided, and agent training support performed.
摘要:
In the present invention, for each set of blocks [#(0) to #(N−1)] storing update data, a history block [#(N)] storing an update state value, for example, a generation, time or check code, showing an update state is provided, constituting a set of management data as a check object. When writing update data on a disk, a new update state value is calculated for the same set of management data and stored in memory as update state confirmation value. The new update state value is also set as write data in the history block in the same set of management data, and the entire of the set of management data including update data and update state value are written onto a disk. The history block is read and disk write omissions are detected by comparing the update state value and the update state confirmation value stored in memory.
摘要:
In a work skill estimating device, an item information receiving unit receives, as item information, duration information of each dealing sequence in a customer call. A dealing duration estimating unit estimates a dealing duration of an item based on the item information received. A work skill estimating unit estimates an operator's work skill based on the dealing duration estimated. A skill map creating unit creates a skill map to comprehend the operator's work skill estimated.