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公开(公告)号：US20210406469A1
公开(公告)日：2021-12-30
申请号：US16917564
申请日：2020-06-30
发明人： Ana Paula Appel , Claudio Santos Pinhanez , Heloisa Caroline De Souza Pereira Candello , Julio Nogima , Maira Gatti de Bayser , Mauro Pichiliani , Melina de Vasconcelos Alberio Guerra , Paulo Rodrigo Cavalin
IPC分类号： G06F40/289 , H04L12/58 , G06F40/30 , G06F40/268 , G06F40/44
摘要： A method of providing examples to a computerized conversation agent includes associating one or more triplets of two concepts and a relationship therebetween with an intent related to a query. The triplet is embedded in a knowledge graph and the concepts in the knowledge graph are mapped to the intent. A call log is scanned for examples of the intent based on the concepts in the knowledge graph and the examples are mapped to the intent.
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公开(公告)号：US09977971B2
公开(公告)日：2018-05-22
申请号：US15352871
申请日：2016-11-16
发明人： Ana Paula Appel , Maira Athanazio de Cerqueira Gatti , Rogerio Abreu de Paula , Claudio Santos Pinhanez
CPC分类号： G06K9/00771 , G06K9/00335 , G06K9/00342 , G06K9/4604 , G06K9/52 , G06K9/6202 , G06K9/6215 , G06K9/6267 , G06K9/6285 , G06T7/20 , G06T7/70 , G06T2207/10048 , G06T2207/30241 , G08B13/19608 , G08B13/19613
摘要： A method for surveilling a monitored environment includes classifying an individual detected in the monitored environment according to a role fulfilled by the individual within the monitored environment, generating a trajectory that illustrates movements and locations of the individual within the monitored environment, and detecting when the trajectory indicates an event that is inconsistent with an expected pattern for the role.
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公开(公告)号：US20170193333A1
公开(公告)日：2017-07-06
申请号：US14984542
申请日：2015-12-30
发明人： Paulo Rodrigo Cavalin , Maira Athanazio de Cerqueira Gatti , Carlos Mendes , Luis Gregorio Moyano , Claudio Santos Pinhanez
CPC分类号： G06K9/6223 , G06K9/00677 , G06K9/00684 , G06K9/481 , G06K9/6215 , G06K9/627 , G06K2209/27
摘要： Embodiments focus on the real-time processing and analysis of event-related images posts on social media. By computing the most posted images and grouping them in accordance to their similarity, these images can be organized in a visual interface to provide the users an image-driven social media topic detection system. The groups of images with the highest frequency represent the most prominent topics. By keeping track of the temporal occurrence of the images, it is possible to visualize the temporal evolution of the topics.
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14.发明申请公开(公告)号：US20170091861A1
公开(公告)日：2017-03-30
申请号：US14863470
申请日：2015-09-24
发明人： Silvia Cristina Sardela Bianchi , Heloisa Caroline De Souza Pereira Candello , David Ryant Millen , Claudio Santos Pinhanez
IPC分类号： G06Q40/02
CPC分类号： G06Q40/025
摘要： In reply to a requester's credit request, a plurality of the requester's debtors are selected, each of which has a payment due to the requester during the repayment period. Repayment information for is retrieved for each debtor as is the requester's cash flow. A repayment probability score per debtor is computed based on the debtor's repayment history and the debtors are ranked based on the repayment probability score and an amount of the debtor's payments due. Debtors are further selected in order of rank until a total of their payment amounts at least equals a payment amount per installment. The computed repayment probability scores of the further selected debtors are aggregated into a bundle score, and a new credit score is computer for the credit request based on at least the bundle score, without reliance on information that may be used to identify any of the debtors.
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公开(公告)号：US20140350995A1
公开(公告)日：2014-11-27
申请号：US13901722
申请日：2013-05-24
发明人： Carolina Santos Andrade , Ana Paula Appel , Victor Fernades Cavalcante , Rogerio Abreu De Paula , Claudio Santos Pinhanez
IPC分类号： G06Q10/06
CPC分类号： G06Q10/06316 , H04L41/507 , H04L41/5074 , H04L43/04
摘要： Techniques, systems, and articles of manufacture for characterizing statistical time-bounded incident management systems. A method includes generating an expected distribution of multiple work requests in an incident management system across multiple characterization classes based on a target service level agreement for each of the multiple work requests and one or more probability distribution values, analyzing the multiple work requests in the incident management system to determine an actual distribution of the multiple work requests across the multiple characterization classes, and comparing the expected distribution of the multiple work requests to the actual distribution of the multiple work requests for each of the multiple characterization classes to characterize performance of the incident management system.
摘要翻译： 用于表征统计有时限的事件管理系统的技术，系统和制造。 一种方法包括基于针对多个工作请求中的每一个的目标服务级别协议和一个或多个概率分布值，在多个表征类别的事件管理系统中生成多个工作请求的预期分布，分析事件中的多个工作请求 管理系统，以确定跨多个表征类别的多个工作请求的实际分布，以及将多个工作请求的预期分布与多个表征类中的每个表征类的多个工作请求的实际分布进行比较以表征事件的性能 管理系统。
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公开(公告)号：US20220318823A1
公开(公告)日：2022-10-06
申请号：US17218297
申请日：2021-03-31
发明人： Marisa Affonso Vasconcelos , Mu Qiao , Nicholas Linck , YUYA JEREMY ONG , Claudio Santos Pinhanez , Rogerio Abreu de Paula
摘要： A system may include a memory and a processor in communication with the memory. The processor may be configured to perform operations that include analyzing interactions by a user within a network and generating a user profile for the user. The operations by the processor may further include identifying an attempt by the user to share a post via the network and prompting the user with a personalized alert to evaluate the post, wherein the personalized alert is generated based on the interactions, the user profile, and the properties of the post.
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公开(公告)号：US10649634B2
公开(公告)日：2020-05-12
申请号：US14298137
申请日：2014-06-06
IPC分类号： G06F3/00 , G06F3/0484 , G06F11/34 , G06F3/0481 , G06F3/048 , G06F17/40
摘要： A method for indexing a user interface test recording includes capturing, during a session, a recording of a plurality of interactions with the user interface, capturing, during the session, an event stream including a plurality of user interface events, synchronizing, in time, the plurality of interactions and the plurality of user interface events, identifying a point of interest in the event stream, wherein the point of interest is correlated to a time in the recording by the synchronization, and annotating the recording at a time correlated to when the point of interest occurred.
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公开(公告)号：US20200005171A1
公开(公告)日：2020-01-02
申请号：US16570164
申请日：2019-09-13
发明人： Ana Paula Appel , Victor Boa Juliani , Andre Gama Leal , Claudio Santos Pinhanez , Marcela Megumi Terakado
摘要： A user expertise classifying method, system, and computer program product, include analyzing an input by a user based on at least one of vocabulary, orthography, and grammar of the user input, processing user background data obtained from a database, and calculating an expertise score of the user based on the analyzed user input and the processed background data.
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公开(公告)号：US10102846B2
公开(公告)日：2018-10-16
申请号：US15338695
申请日：2016-10-31
发明人： Alan Braz , Heloisa Caroline De Souza Pereira Candello , Claudio Santos Pinhanez , Marisa Affonso Vasconcelos
摘要： A conversational agent capability assessment method, system, and computer program product, includes obtaining data to create at least one scenario for testing a conversational agent, performing a set of tests using a scenario of the at least one scenario created to assess a capability of the conversational agent, and comparing a result of the capability from the set of tests with an expected result of the scenario.
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20.发明申请公开(公告)号：US20180293973A1
公开(公告)日：2018-10-11
申请号：US16006990
申请日：2018-06-13
发明人： Alan BRAZ , Heloisa Caroline De Souza Pereira Candello , Claudio Santos Pinhanez , Marisa Affonso Vasconcelos
IPC分类号： G10L15/01 , G10L25/51 , G10L15/30 , G10L15/18 , G06F17/27 , G10L15/22 , G06F11/28 , G10L13/08 , G10L13/00 , G10L15/26
摘要： A conversational agent capability assessment method, system, and computer program product, includes assessing a performance, a personality and a cognitive trait of a conversational agent based on natural written language by a second conversational agent by combining an analysis of a plurality of metrics that each compare a metric from the conversational agent with a metric from the second conversational agent and producing a report detailing the performance, the personality, and the cognitive trait of the conversational agent
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