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公开(公告)号：US11238100B2
公开(公告)日：2022-02-01
申请号：US16804561
申请日：2020-02-28
发明人： Marisa Affonso Vasconcelos , Paulo Rodrigo Cavalin , Claudio Pinhanez , Heloisa Caroline De Souza Pereira Candello
IPC分类号： G10L13/00 , G10L13/033 , G10L15/06 , G10L15/18 , G06F16/9032
摘要： A computer system includes a processor configured to execute a conversational agent generator function. The conversational agent generator function is configured to receive a plurality of model input queries. Each model input query includes an intent and a corresponding answer to the intent. A database stores a corpus including sets of textual responses indicative of a common meaning. Each textual response in a given set of textual responses indicates a common meaning constructed in a different style indicative of a corresponding tone of communication. The processor is further configured to execute a rephrasing function configured determine the answer of one of the plurality of model input queries, and convert the answer of one of the plurality of model input queries into a plurality of different rephrased answers from the corpus stored in the database. The processor further outputs the plurality of different rephrased answers to the conversational agent generator function.
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公开(公告)号：US20210406469A1
公开(公告)日：2021-12-30
申请号：US16917564
申请日：2020-06-30
发明人： Ana Paula Appel , Claudio Santos Pinhanez , Heloisa Caroline De Souza Pereira Candello , Julio Nogima , Maira Gatti de Bayser , Mauro Pichiliani , Melina de Vasconcelos Alberio Guerra , Paulo Rodrigo Cavalin
IPC分类号： G06F40/289 , H04L12/58 , G06F40/30 , G06F40/268 , G06F40/44
摘要： A method of providing examples to a computerized conversation agent includes associating one or more triplets of two concepts and a relationship therebetween with an intent related to a query. The triplet is embedded in a knowledge graph and the concepts in the knowledge graph are mapped to the intent. A call log is scanned for examples of the intent based on the concepts in the knowledge graph and the examples are mapped to the intent.
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3.发明申请公开(公告)号：US20170091861A1
公开(公告)日：2017-03-30
申请号：US14863470
申请日：2015-09-24
发明人： Silvia Cristina Sardela Bianchi , Heloisa Caroline De Souza Pereira Candello , David Ryant Millen , Claudio Santos Pinhanez
IPC分类号： G06Q40/02
CPC分类号： G06Q40/025
摘要： In reply to a requester's credit request, a plurality of the requester's debtors are selected, each of which has a payment due to the requester during the repayment period. Repayment information for is retrieved for each debtor as is the requester's cash flow. A repayment probability score per debtor is computed based on the debtor's repayment history and the debtors are ranked based on the repayment probability score and an amount of the debtor's payments due. Debtors are further selected in order of rank until a total of their payment amounts at least equals a payment amount per installment. The computed repayment probability scores of the further selected debtors are aggregated into a bundle score, and a new credit score is computer for the credit request based on at least the bundle score, without reliance on information that may be used to identify any of the debtors.
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公开(公告)号：US10572501B2
公开(公告)日：2020-02-25
申请号：US14979819
申请日：2015-12-28
IPC分类号： G06F16/26 , G06F16/2457
摘要： A user guided data mining system includes: a database storing a network graph comprising a plurality nodes and edges, node attributes for the nodes, and edge attributes for the edges; and a data mining module configured to: request feedback from a user indicating at least one of the node attributes, visualize the network graph considering the indicated attributes, request feedback from the user indicating a part of the visualized network graph and a class of graph mining algorithm, and rank a plurality of different graph mining algorithms of the indicated class based on the indicated part.
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5.发明申请公开(公告)号：US20180122363A1
公开(公告)日：2018-05-03
申请号：US15338695
申请日：2016-10-31
发明人： Alan BRAZ , Heloisa Caroline De Souza Pereira Candello , Claudio Santos Pinhanez , Marisa Affonso Vasconcelos
CPC分类号： G10L15/01 , G06F11/28 , G06F17/27 , G10L13/00 , G10L13/08 , G10L15/18 , G10L15/22 , G10L15/26 , G10L15/30 , G10L25/51
摘要： A conversational agent capability assessment method, system, and computer program product, includes obtaining data to create at least one scenario for testing a conversational agent, performing a set of tests using a scenario of the at least one scenario created to assess a capability of the conversational agent, and comparing a result of the capability from the set of tests with an expected result of the scenario.
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公开(公告)号：US11194966B1
公开(公告)日：2021-12-07
申请号：US16917564
申请日：2020-06-30
发明人： Ana Paula Appel , Claudio Santos Pinhanez , Heloisa Caroline De Souza Pereira Candello , Julio Nogima , Maira Gatti de Bayser , Mauro Pichiliani , Melina de Vasconcelos Alberio Guerra , Paulo Rodrigo Cavalin
IPC分类号： G06F40/289 , G06F40/30 , G06F40/44 , G06F40/268 , H04L12/58
摘要： A method of providing examples to a computerized conversation agent includes associating one or more triplets of two concepts and a relationship therebetween with an intent related to a query. The triplet is embedded in a knowledge graph and the concepts in the knowledge graph are mapped to the intent. A call log is scanned for examples of the intent based on the concepts in the knowledge graph and the examples are mapped to the intent.
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7.发明授权公开(公告)号：US11150271B2
公开(公告)日：2021-10-19
申请号：US15980087
申请日：2018-05-15
发明人： Paulo Henrique Almeida Cavoto , Argemiro Jose de Lima , Alan Braz , Heloisa Caroline De Souza Pereira Candello , Fabrizio Nascimento Caldas
摘要： Devices that consume power may be individually and uniquely associated with a blockchain wallet into which funds may be transferred. The device can be provided with a client application that executes within the device to determine an energy provider and the cost rate of energy supply. The client application calculates a value of energy consumption by the device and creates a blockchain transaction to transfer a funds value for the energy consumption from the device's blockchain wallet to a wallet of the energy provider. By providing devices that can self-manage their electricity supply and the accounting thereof, billing of power can be decentralized from a meter that meters all supply to a premises to individual devices. The requirement for a central billing entity, billing address, etc. can also be removed.
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公开(公告)号：US10726827B2
公开(公告)日：2020-07-28
申请号：US16006990
申请日：2018-06-13
发明人： Alan Braz , Heloisa Caroline De Souza Pereira Candello , Claudio Santos Pinhanez , Marisa Affonso Vasconcelos
IPC分类号： G10L15/30 , G10L15/01 , G10L13/08 , G10L15/18 , G10L25/51 , G10L15/22 , G06F11/28 , G06F40/20 , G10L13/00 , G10L15/26
摘要： A conversational agent capability assessment method, system, and computer program product, includes assessing a performance, a personality and a cognitive trait of a conversational agent based on natural written language by a second conversational agent by combining an analysis of a plurality of metrics that each compare a metric from the conversational agent with a metric from the second conversational agent and producing a report detailing the performance, the personality, and the cognitive trait of the conversational agent.
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公开(公告)号：US11252202B2
公开(公告)日：2022-02-15
申请号：US16841958
申请日：2020-04-07
发明人： Heloisa Caroline De Souza Pereira Candello , Marisa Affonso Vasconcelos , Jaione Tirapu Azpiroz , Marco Aurelio Stelmar Netto
摘要： Aspects discussed herein include a computer-implemented method comprising receiving a support request from a user, and during a current support session responsive to the support request, performing textual analysis of one or more inputs provided by the user during one or both of: (i) the current support session and (ii) one or more previous support sessions. The method further comprises applying one or more features determined by the textual analysis to a model to classify the user into a first class of a predefined plurality of classes that describe a pace of conversation during the current support session. The method further comprises, based on the classification of the user, assigning the support request to be fulfilled by a first operator of a predefined plurality of support operators.
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公开(公告)号：US20210271713A1
公开(公告)日：2021-09-02
申请号：US16804561
申请日：2020-02-28
发明人： Marisa Affonso Vasconcelos , Paulo Rodrigo Cavalin , Claudio Pinhanez , Heloisa Caroline De Souza Pereira Candello
IPC分类号： G06F16/9032 , G10L13/033 , G10L13/04 , G10L15/06 , G10L15/18
摘要： A computer system includes a processor configured to execute a conversational agent generator function. The conversational agent generator function is configured to receive a plurality of model input queries. Each model input query includes an intent and a corresponding answer to the intent. A database stores a corpus including sets of textual responses indicative of a common meaning. Each textual response in a given set of textual responses indicates a common meaning constructed in a different style indicative of a corresponding tone of communication. The processor is further configured to execute a rephrasing function configured determine the answer of one of the plurality of model input queries, and convert the answer of one of the plurality of model input queries into a plurality of different rephrased answers from the corpus stored in the database. The processor further outputs the plurality of different rephrased answers to the conversational agent generator function.
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