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    Contact center performance prediction
    14.
    发明授权
    Contact center performance prediction 有权
    联络中心绩效预测

    公开(公告)号：US08811597B1

    公开(公告)日：2014-08-19

    申请号：US11536456

    申请日：2006-09-28

    申请人： Kenneth R. Hackbarth ,  Murray Jenson ,  Sarah H. Kiefhaber ,  Joylee Kohler ,  Douglas W. Swartz

    发明人： Kenneth R. Hackbarth ,  Murray Jenson ,  Sarah H. Kiefhaber ,  Joylee Kohler ,  Douglas W. Swartz

    IPC分类号： H04M5/00 ,  H04M3/00

    CPC分类号： G06Q10/06395 ,  G06Q10/06393 ,  H04M3/5175

    摘要： A contact center is provided that includes a plurality of agents for servicing incoming contacts and an a performance analysis module that compares a proposed contact center configuration and/or change in secondary contact center performance parameter against a set of contact center templates, the contact center templates defining a historical contact center configuration as of respective points in time and, based on the results of this operation, predicts an impact on a primary contact center performance parameter if the proposed contact center configuration and/or change in secondary performance parameter were to be implemented.

    摘要翻译： 提供了一个联络中心，其包括用于维护传入联系人的多个代理和一个性能分析模块，其将所提出的联络中心配置和/或次要联络中心性能参数的改变与一组联络中心模板进行比较，联络中心模板 根据该操作的结果来确定对于主要联络中心性能参数的影响，如果要实施所提出的联络中心配置和/或第二性能参数的改变，则根据各个时间点来定义历史联络中心配置 。

    MULTI-FUEL VEHICLE STRATEGY
    15.
    发明申请
    MULTI-FUEL VEHICLE STRATEGY 审中-公开
    多燃料车辆战略

    公开(公告)号：US20110288738A1

    公开(公告)日：2011-11-24

    申请号：US13090104

    申请日：2011-04-19

    申请人： Frank Wegner Donnelly ,  David William Dewis ,  Douglas W. Swartz

    发明人： Frank Wegner Donnelly ,  David William Dewis ,  Douglas W. Swartz

    IPC分类号： F02D28/00 ,  G06F19/00

    CPC分类号： F02D19/0665 ,  F02B3/06 ,  F02D19/0647 ,  F02D19/0671 ,  F02D19/0697 ,  F02D19/081 ,  Y02T10/36

    摘要： The present invention discloses a method and enabling apparatus for integrating a new fuel or fuels into an operating transportation system in a continuous, seamless manner. The method disclosed overcomes the economic risk associated with developing a new fuel when there is little or no fuel distribution infrastructure in place for the new fuel.Integrating a new fuel into an existing transportation system can be implemented with two enabling technologies. The first is an engine capable of operating seamlessly on multiple fuels. The second is a system of determining a driving strategy that makes the transition from one fuel to another seamless to the driver. A compact, high-performance gas turbine engine is an enabling apparatus of the above strategy. The system of driving strategy disclosed herein allows the operator of the vehicle or the fleet manager to minimize operational costs by estimating the best combination of fuels, fuel dispensers and driving strategies. By carrying at least one readily available fuel, the operator is free of infrastructure shortcomings for other fuels that may be less expensive or have superior emissions characteristics. The vehicle operator can therefore efficiently manage the use of on-board fuels as well as efficiently manage the driving schedule and route to achieve the lowest overall operating costs.

    摘要翻译： 本发明公开了一种将新燃料或燃料以连续，无缝的方式整合到操作运输系统中的方法和使能装置。 所公开的方法克服了当新燃料几乎没有或没有燃料分配基础设施时，与开发新燃料相关的经济风险。 将新燃料集成到现有运输系统中可以通过两种启用技术实现。 第一种是能够在多种燃料上无缝运行的发动机。 第二个是确定从一个燃料向另一个燃料过渡到另一个无缝的司机的驾驶策略的系统。 紧凑，高性能的燃气轮机是上述策略的实现装置。 本文公开的驾驶策略系统允许车辆或车队经理的操作者通过估计燃料，燃料分配器和驾驶策略的最佳组合来最小化运营成本。 通过携带至少一种容易获得的燃料，操作者对于可能更便宜或具有优异排放特性的其他燃料没有基础设施缺点。 因此，车辆操作员可以有效地管理车载燃料的使用，并且有效地管理驾驶时间表和路线以实现最低的总体运行成本。