Abstract:
An image forming system includes a target-log-image extracting unit and a relevant-log-image extracting unit. The target-log-image extracting unit is configured to extract a log image as a target log image likely to have been generated by use for a specific purpose of an image forming apparatus when text information extracted from the log image of the image forming apparatus by optical character recognition includes a specific phrase. The relevant-log-image extracting unit is configured to extract a log image similar to the target log image as a relevant log image based on a specific feature of the target log image extracted by the target-log-image extracting unit.
Abstract:
A mediation device that mediates an image forming apparatus and a device management system that generates an F/W update task serving as a task for updating firmware of the image forming apparatus periodically transmits a request for an F/W update task for the image forming apparatus managed by the mediation device itself to the device management system and executes the F/W update task transmitted from the device management system.
Abstract:
An image forming apparatus includes a management application and a common application. The management application manages a counter. The common application is other than the management application. The management application causes the image forming apparatus to function as: a counter managing unit that manages the counter that counts a count of executions of specific processing by the common application; and an execution count unit that counts the count of executions using the counter managed by the counter managing unit.
Abstract:
A device management apparatus includes a communication processing circuit and a service support processing circuit. The communication processing circuit receives device state information transmitted from a first operator. The device state information indicates device state information of the electronic device. The first operator performs solution work to a failure of the electronic device. The service support processing circuit determines a category into which the device state information is classified from the received device state information. The service support processing unit searches a database for a second operator or a candidate for the second operator. The second operator has solved a failure belonging to the determined category. The database stores operator information including a solution result of a failure of each operator. The service support processing unit decides the searched second operator or the searched candidate for the second operator to assist or complement the solution work by the first operator.
Abstract:
A glossary management device includes a read circuit, a storage circuit, an acquisition circuit, an analysis circuit, a term matching circuit, and a registration circuit. The storage circuit has a storage area for a glossary. The acquisition circuit acquires text data of a document if reading of the document is executed by a user. The analysis circuit performs analysis of the text data acquired by the acquisition circuit to identify a language of the document and parts of speech of text segments in the text data and extracts one or more text segments from the document based on the analysis. The term matching circuit performs matching for each of the extracted text segments against a public dictionary. The registration circuit adds to the glossary, each extracted text segment that does not match any entry term in the public dictionary.
Abstract:
A device management apparatus includes a communication processing circuit and a service support processing circuit. The communication processing circuit receives device state information transmitted from a first operator. The device state information indicates device state information of the electronic device. The first operator performs solution work to a failure of the electronic device. The service support processing circuit determines a category into which the device state information is classified from the received device state information. The service support processing unit searches a database for a second operator or a candidate for the second operator. The second operator has solved a failure belonging to the determined category. The database stores operator information including a solution result of a failure of each operator. The service support processing unit decides the searched second operator or the searched candidate for the second operator to assist or complement the solution work by the first operator.
Abstract:
An image processing apparatus includes a storage control portion, a setting control portion, and a deletion control portion. The storage control portion stores logs of jobs executed by the image processing apparatus into a storage portion. The setting control portion sets an importance level of each of the logs based on a plurality of target items and weight conditions, wherein the plurality of target items are set in advance with regard to the image processing apparatus, the jobs, or the logs, and the weight conditions are set in advance respectively in correspondence with the target items. The deletion control portion determines an order of automatic deletion of the logs stored in the storage portion, based on the importance level set by the setting control portion.
Abstract:
An image forming system includes a job executing portion, a preview executing portion, and a log image obtaining portion. The job executing portion executes a job based on an image. The preview executing portion executes displaying a preview of the image before the job is executed. The log image obtaining portion obtains a log image as a history of the image and store the log image in a storage portion. The log image obtaining portion obtains a log image of the preview.
Abstract:
A log image creating system includes a job type determining unit and a log image creating unit. If the job type determining unit determines that the job is a heterogeneous multicasting transmission job for transmitting images created from the same draft by a plurality of communication methods, and is also a different-image heterogeneous multicasting transmission job, in which the plurality of communication methods include a plurality of communication methods in which at least one of a color and a resolution differs among images to be transmitted, the log image creating unit creates a log image in the different-image heterogeneous multicasting transmission job based on an image of a type selected under a specific condition from a plurality of types of images that are eligible for being transmitted in the different-image heterogeneous multicasting transmission job and mutually differ with respect to at least their color or resolution.
Abstract:
A mediation device that mediates an image forming apparatus and a device management system that generates an F/W update task serving as a task for updating firmware of the image forming apparatus periodically transmits a request for an F/W update task for the image forming apparatus managed by the mediation device itself to the device management system and executes the F/W update task transmitted from the device management system.