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11.发明申请METHOD AND APPARATUS FOR PROCESSING OF AN ALARM RELATED TO A FRAME RELAY ENCAPSULATION FAILURE 审中-公开用于处理与框架继电装置故障相关的报警的方法和装置公开(公告)号：US20100046381A1
公开(公告)日：2010-02-25
申请号：US12196929
申请日：2008-08-22
IPC分类号： H04L12/26
CPC分类号： H04L41/5009 , H04L41/5035 , H04L41/507 , H04L41/5074
摘要： A method and apparatus for providing automated processing of an alarm related to a frame relay encapsulation failure on a packet network, e.g., a Virtual Private Network (VPN), are disclosed. For example, the method receives an alarm or a ticket related to a network connection with a frame relay encapsulation, and correlates the ticket or said alarm with a circuit. The method determines a number of logical channels supported by the circuit between a customer edge (CE) router and a provider edge (PE) router. The method performs one or more tests from the PE router to one or more customer end device connected to the PE router through the CE router, and performs one or more tests from the PE router to one or more remote customer end devices, if all of the one or more tests from the PE router to the one or more customer end devices connected to the PE router through the CE router are successful.
摘要翻译： 公开了一种用于在分组网络（例如，虚拟专用网络（VPN））上提供与帧中继封装故障相关的报警的自动处理的方法和装置。 例如，该方法接收到具有帧中继封装的与网络连接相关的警报或票证，并将票证或所述警报与电路相关联。 该方法确定客户边缘（CE）路由器和提供商边缘（PE）路由器之间的电路支持的多个逻辑信道。 该方法执行从PE路由器到通过CE路由器连接到PE路由器的一个或多个客户端设备的一个或多个测试，并且从PE路由器到一个或多个远程客户端设备执行一个或多个测试，如果全部 从PE路由器到通过CE路由器连接到PE路由器的一个或多个客户端设备的一个或多个测试是成功的。
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12.发明申请公开(公告)号：US20130010932A1
公开(公告)日：2013-01-10
申请号：US13620373
申请日：2012-09-14
IPC分类号： H04M3/22
CPC分类号： H04M3/5166 , H04M3/42306
摘要： A method and apparatus for automatic processing of toll free call service alarms are disclosed. For example, the method receives a trouble ticket by a service provider for a toll free call service alarm, and retrieves a calling to number and a calling from number from the trouble ticket. The method determines if the service provider is a responsible organization for the toll free call service for the calling to number, and determines if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service. The method notifies a work center if the customer network is not active.
摘要翻译： 公开了一种用于自动处理免费电话服务警报的方法和装置。 例如，该方法由服务提供商接收用于免费呼叫服务报警的故障单，并从故障单中检索号码和来电号码的呼叫。 该方法确定服务提供商是否是呼叫号码的免费电话服务的负责组织，并且如果服务提供商是用于免费呼叫的负责组织，则确定用于免费呼叫服务的客户网络是否活动 服务。 如果客户网络不活动，该方法通知工作中心。
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公开(公告)号：US07818283B1
公开(公告)日：2010-10-19
申请号：US11316145
申请日：2005-12-22
申请人： Paritosh Bajpay , Roberta A. Bienfait , Mojgan Dardashti , Hossein Eslambolchi , Jackson Liu , John McCanuel , Zhiqiang Qian , Michael J. Zinnikas
发明人： Paritosh Bajpay , Roberta A. Bienfait , Mojgan Dardashti , Hossein Eslambolchi , Jackson Liu , John McCanuel , Zhiqiang Qian , Michael J. Zinnikas
IPC分类号： G06F17/30
CPC分类号： H04L12/4641 , H04L12/2898 , H04L12/467 , H04L41/0659 , H04L43/0817 , H04L43/50 , H04L69/40
摘要： A business process automation system architecture is used to isolate problems in a virtual private network access network. Codified rules and a rules based program are used to determine all equipment from a customer premises equipment to a VPN core access point equipment on a VPN access path and that is associated with a failure. The codified rules also govern the gathering of information on the equipment including determining whether the equipment supports automated diagnostics and the communication protocols used. Extended PING testing is done on the equipment and a status of the extended PING test, link status, line protocol status, and existing loop status is determined. Further testing is automatically run based on the codified rules and the status. The failure is then isolated to the CPE, a local exchange carrier, or a network provider.
摘要翻译： 业务流程自动化系统架构用于隔离虚拟专用网接入网络中的问题。 编码规则和基于规则的程序用于确定从客户驻地设备到VPN访问路径上的VPN核心接入点设备以及与故障相关联的所有设备。 编纂的规则还管理收集关于设备的信息，包括确定设备是否支持自动诊断和所使用的通信协议。 扩展PING测试在设备上进行，并且扩展PING测试的状态，链路状态，线路协议状态和现有的环路状态被确定。 进一步测试根据编纂规则和状态自动运行。 然后将故障隔离到CPE，本地交换运营商或网络提供商。
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公开(公告)号：US07688951B1
公开(公告)日：2010-03-30
申请号：US11316144
申请日：2005-12-22
申请人： Paritosh Bajpay , Roberta A. Bienfait , Mojgan Dardashti , Hossein Eslambolchi , Jackson Liu , John McCanuel , Zhiqiang Qian , Michael J. Zinnikas
发明人： Paritosh Bajpay , Roberta A. Bienfait , Mojgan Dardashti , Hossein Eslambolchi , Jackson Liu , John McCanuel , Zhiqiang Qian , Michael J. Zinnikas
摘要： Problems are proactively analyzed and responded to as they are detected in a virtual private network (VPN) access path rather than waiting for a user to manually report the problem. When a problem is automatically detected, such as a failure causing degraded performance, an alarm may be generated. The alarm proactively triggers rules-based analysis procedures and isolation testing to diagnose problem in a VPN access path. Based on the testing and analysis, a comprehensive trouble ticket may be generated that is customized with specific alarm information allowing for increased efficiency in problem isolation and saving significant time and resources in resolving the problem.
摘要翻译： 主要分析和响应问题，因为它们在虚拟专用网（VPN）访问路径中被检测到，而不是等待用户手动报告问题。 当自动检测到问题（例如导致性能下降的故障）时，可能会产生报警。 警报主动触发基于规则的分析程序和隔离测试，以诊断VPN访问路径中的问题。 根据测试和分析，可以生成一个综合故障单，其中定制具有特定的报警信息，可以提高问题隔离的效率，并节省大量时间和资源来解决问题。
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公开(公告)号：US08660021B2
公开(公告)日：2014-02-25
申请号：US12272980
申请日：2008-11-18
CPC分类号： H04L41/0869 , H04L65/1016 , H04L65/1043 , H04L65/4076 , H04L65/80
摘要： A system that incorporates teachings of the present disclosure may include, for example, a controller to automatically check lower level layer test results of an IPTV or iTV network, automatically retrieve inventory data from an inventory system, automatically retrieve a Layer 4 data from a live router by executing a show Class of Service (COS) interface command, automatically compare a COS value with a value from the inventory system to determine a mismatch, and automatically create an alert if the mismatch exists. Other embodiments are disclosed.
摘要翻译： 结合本公开的教导的系统可以包括例如自动检查IPTV或iTV网络的较低级别测试结果的控制器，自动从库存系统检索库存数据，从现场系统自动检索第4层数据 路由器通过执行显示服务等级（COS）接口命令，自动将COS值与库存系统中的值进行比较，以确定不匹配，如果不匹配，则自动创建警报。 公开了其他实施例。
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公开(公告)号：US08281322B2
公开(公告)日：2012-10-02
申请号：US12273419
申请日：2008-11-18
CPC分类号： H04L43/0876 , G06F9/54 , G06F9/542 , G06F11/0703 , G06F11/079 , H04L43/00 , H04L43/08 , H04L43/16 , H04L67/32
摘要： A method and system for adaptive processing of alert messages exchanged between applications is disclosed. The system may include a diagnostic engine coupled to a plurality of applications. A plurality of application alert messages may be monitored to determine if the alerts exceed a predetermined threshold. If a threshold number of alert messages is exceeded, an interface status based on a diagnostic code for the interface may be determined. A query value for the interface may be adjusted. Based on the amount of the increase in the alert messages, different actions may be indicated. An administrator for the application interface or for equipment associated with the interface may be notified for servicing the equipment.
摘要翻译： 公开了一种用于在应用之间交换的警报消息的自适应处理的方法和系统。 该系统可以包括耦合到多个应用的诊断引擎。 可以监视多个应用警报消息以确定警报是否超过预定阈值。 如果超过阈值数量的警报消息，则可以确定基于接口的诊断代码的接口状态。 可以调整接口的查询值。 基于警报消息的增加量，可以指示不同的动作。 可能会通知应用程序界面的管理员或与界面相关的设备来维修设备。
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公开(公告)号：US20100125853A1
公开(公告)日：2010-05-20
申请号：US12273419
申请日：2008-11-18
IPC分类号： G06F9/46
CPC分类号： H04L43/0876 , G06F9/54 , G06F9/542 , G06F11/0703 , G06F11/079 , H04L43/00 , H04L43/08 , H04L43/16 , H04L67/32
摘要： A method and system for adaptive processing of alert messages exchanged between applications is disclosed. The system may include a diagnostic engine coupled to a plurality of applications. A plurality of application alert messages may be monitored to determine if the alerts exceed a predetermined threshold. If a threshold number of alert messages is exceeded, an interface status based on a diagnostic code for the interface may be determined. A query value for the interface may be adjusted. Based on the amount of the increase in the alert messages, different actions may be indicated. An administrator for the application interface or for equipment associated with the interface may be notified for servicing the equipment.
摘要翻译： 公开了一种用于在应用之间交换的警报消息的自适应处理的方法和系统。 该系统可以包括耦合到多个应用的诊断引擎。 可以监视多个应用警报消息以确定警报是否超过预定阈值。 如果超过阈值数量的警报消息，则可以确定基于接口的诊断代码的接口状态。 可以调整接口的查询值。 基于警报消息的增加量，可以指示不同的动作。 可能会通知应用程序界面的管理员或与界面相关的设备来维修设备。
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公开(公告)号：US08504319B2
公开(公告)日：2013-08-06
申请号：US12891845
申请日：2010-09-28
CPC分类号： H04L43/50
摘要： Methods, systems, and products maintain reflective maintenance records for a network. Test results are mirrored from different testing applications to a centralized testing database. The test results are associated to circuit identifiers. A work order is received that identifies trouble associated with a customer. A circuit identifier associated with the customer is retrieved and, prior to performing a test of a circuit to resolve the trouble, the centralized testing database is queried for the circuit identifier. A test result associated with the circuit identifier is retrieved and the work order is updated with the test result.
摘要翻译： 方法，系统和产品维护网络的反射性维护记录。 测试结果从不同的测试应用程序镜像到集中的测试数据库。 测试结果与电路标识符相关。 收到一个工作单，用于识别与客户相关的问题。 检索与客户相关联的电路标识符，并且在进行电路测试以解决故障之前，查询电路标识符的集中式测试数据库。 检索与电路标识符相关的测试结果，并用测试结果更新工作顺序。
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19.发明授权公开(公告)号：US07933212B2
公开(公告)日：2011-04-26
申请号：US12247681
申请日：2008-10-08
IPC分类号： G06F11/00
CPC分类号： H04L41/0631 , H04L41/08 , H04L41/12 , H04L41/5074
摘要： Example methods and apparatus to diagnose enhanced interior gateway routing protocol (EIGRP) problems in networks are disclosed. A disclosed example method to identify whether an EIGRP problem is present in a network comprises automatically performing one or more tests of one or more routers of the network in response to a submitted trouble ticket, processing results of the one or more tests to automatically identify whether the EIGRP problem is present in the network, and automatically assigning the trouble ticket to a work center when the EIGRP problem is present in the network.
摘要翻译： 公开了用于诊断网络中增强型内部网关路由协议（EIGRP）问题的示例方法和装置。 用于识别网络中是否存在EIGRP问题的公开的示例方法包括响应于所提交的故障单自动执行网络的一个或多个路由器的一个或多个测试，处理一个或多个测试的结果以自动识别是否 网络中存在EIGRP问题，当网络中存在EIGRP问题时，自动将故障单分配给工作中心。
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公开(公告)号：US20100067384A1
公开(公告)日：2010-03-18
申请号：US12209741
申请日：2008-09-12
IPC分类号： G01R31/08
CPC分类号： H04L65/1076 , H04L41/5009 , H04L41/5074 , H04L41/5087
摘要： Example methods and apparatus to diagnose outbound voice over Internet protocol (VoIP) services are disclosed. An example method comprises monitoring activity in a first VoIP network to determine a first value representative of a peak number of communication sessions concurrently active between a second VoIP network and a public switched telephone network via the first VoIP network, and comparing the first value to a threshold to determine whether to automatically close a trouble ticket submitted against the first VoIP network.
摘要翻译： 公开了通过互联网协议（VoIP）服务诊断出站语音的示例方法和装置。 示例性方法包括监视第一VoIP网络中的活动以确定表示经由第一VoIP网络在第二VoIP网络和公共交换电话网络之间同时活动的通信会话的峰值数量的第一值，并将第一值与 确定是否自动关闭针对第一个VoIP网络提交的故障单的阈值。
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