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公开(公告)号：US20100153530A1
公开(公告)日：2010-06-17
申请号：US12337577
申请日：2008-12-17
Applicant: Richard Erickson , Gilbert J. McGrath , Reuben Klein
Inventor： Richard Erickson , Gilbert J. McGrath , Reuben Klein
IPC: G06F15/173
CPC classification number: G06F9/54 , H04L67/2838 , H04L67/306 , H04L67/327 , Y10S707/99939
Abstract: The claimed subject matter provides late network binding functionality to network or web-based applications or services. An application gateway component exposes generic interfaces for different types of network applications allowing client application developers to utilize generic functionality. Client applications can invoke the generic interfaces, at which point the application gateway component can determine contextual information related to the end user. Using the contextual information, the application gateway component can perform late network binding to a network or web-based application or service by generating and transmitting a request thereto based at least in part on the generic interface invocation and user context. The contextual information can include explicit binding information or data that can be utilized to determine or infer binding preferences.
Abstract translation: 所要求保护的主题为网络或基于web的应用或服务提供了延迟的网络绑定功能。 应用程序网关组件为不同类型的网络应用程序公开通用接口，允许客户端应用程序开发人员利用通用功能。 客户端应用程序可以调用通用接口，此时应用程序网关组件可以确定与最终用户相关的上下文信息。 使用上下文信息，应用网关组件可以通过至少部分地基于通用接口调用和用户上下文来生成和发送请求来执行对网络或基于web的应用或服务的晚网络绑定。 上下文信息可以包括可用于确定或推断结合偏好的显式绑定信息或数据。
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公开(公告)号：US20070258576A1
公开(公告)日：2007-11-08
申请号：US11827812
申请日：2007-07-13
Applicant: Reuben Klein , Daniel Sujansky
Inventor： Reuben Klein , Daniel Sujansky
CPC classification number: H04M3/5234 , G06Q10/063112 , G06Q10/063114 , H04M3/42374 , H04M3/51 , H04M3/5232 , H04M7/006
Abstract: A method and system for assigning tasks can receive requested tasks, keep a requested-task queue, keep one or more worker statuses associated with respective workers, and assign the requested tasks from the requested-task queue to selected ones of the workers. In one embodiment, the requested tasks are telephone calls received by a network based contact center, and the workers are telephone agents associated with the network based contact center.
Abstract translation: 用于分配任务的方法和系统可以接收所请求的任务，保持请求的任务队列，保持与相应的工作者相关联的一个或多个工作者状态，并将所请求的任务从所请求的任务队列分配给所选择的工作人员。 在一个实施例中，所请求的任务是由基于网络的联络中心接收的电话呼叫，并且工作人员是与基于网络的联络中心相关联的电话代理。
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公开(公告)号：US08320550B2
公开(公告)日：2012-11-27
申请号：US11827812
申请日：2007-07-13
Applicant: Reuben Klein , Daniel Sujansky
Inventor： Reuben Klein , Daniel Sujansky
IPC: H04M3/00
CPC classification number: H04M3/5234 , G06Q10/063112 , G06Q10/063114 , H04M3/42374 , H04M3/51 , H04M3/5232 , H04M7/006
Abstract: A method and system for assigning tasks can receive requested tasks, keep a requested-task queue, keep one or more worker statuses associated with respective workers, and assign the requested tasks from the requested-task queue to selected ones of the workers. In one embodiment, the requested tasks are telephone calls received by a network based contact center, and the workers are telephone agents associated with the network based contact center.
Abstract translation: 用于分配任务的方法和系统可以接收所请求的任务，保持请求的任务队列，保持与相应的工作者相关联的一个或多个工作者状态，并将所请求的任务从所请求的任务队列分配给所选择的工作人员。 在一个实施例中，所请求的任务是由基于网络的联络中心接收的电话呼叫，并且工作人员是与基于网络的联络中心相关联的电话代理。
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14.发明申请METHODS AND SYSTEMS FOR SELECTING AND IMPLEMENTING DIGITAL PERSONAS ACROSS APPLICATIONS AND SERVICES 有权通过应用和服务选择和实施数字人的方法和系统公开(公告)号：US20110295928A1
公开(公告)日：2011-12-01
申请号：US12787287
申请日：2010-05-25
Applicant: Steven A. Siegel , Steven Brown , David Chen , Mark Foladare , Paul Gausman , Reuben Klein , Gilbert McGrath , Karen Mullis
Inventor： Steven A. Siegel , Steven Brown , David Chen , Mark Foladare , Paul Gausman , Reuben Klein , Gilbert McGrath , Karen Mullis
IPC: G06F15/16
CPC classification number: H04L67/306 , G06F21/604 , G06F2221/2141 , H04L51/00 , H04L63/08 , H04L63/10 , H04L65/403 , H04L67/22 , H04L67/32
Abstract: A persona determination approach can be utilized to apply digital personas across multiple communications domains. A service gateway can determine whether to transfer a request for communications services to a Persona Determination Mechanism (PDM). The PDM can select a digital persona based on available information and transmit the digital persona to the service gateway. The service gateway can process the communications services based on the selected digital persona or based on the determination not to transfer the request. In some methods, the service gateway can forward the processed request to one or more network elements for further processing. Related systems are also disclosed.
Abstract translation: 角色决定方法可用于跨多个通信领域应用数字角色。 服务网关可以确定是否将通信服务请求传送到角色确定机制（PDM）。 PDM可以基于可用信息选择数字角色，并将数字角色传输到服务网关。 服务网关可以基于所选择的数字角色来处理通信服务，或者基于不转移请求的确定。 在一些方法中，服务网关可以将处理的请求转发到一个或多个网络元件以进一步处理。 还公开了相关系统。
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公开(公告)号：US5649131A
公开(公告)日：1997-07-15
申请号：US257215
申请日：1992-12-30
Applicant: Chaim M. Ackerman , Alan L. Glasser , Reuben Klein
Inventor： Chaim M. Ackerman , Alan L. Glasser , Reuben Klein
CPC classification number: G06F3/038 , G06F3/0481 , G06Q20/108 , H04L29/06 , H04L67/04 , H04L67/303 , H04L67/36 , H04L69/24 , H04L69/329
Abstract: The invention is directed to a communications protocol which facilitates the exchange of interface information between a host processor and a terminal, such as a workstation, smart phone, portable computer, etc., by associating an object that is to be displayed on the terminal display with a particular identifier, and by associating input information entered in response to a user manipulating a displayed object with the associated object identifier, rather than the location of the displayed object. Accordingly, a host processor may specify relative rather than specific attributes for an object that is to be displayed on a terminal display, thereby leaving it up to the terminal to display an object in accord with its own capabilities.
Abstract translation: 本发明涉及一种通信协议，其通过将要在显示器上显示的对象关联在终端显示器上来促进主处理器和诸如工作站，智能电话，便携式计算机等终端之间的接口信息的交换 并且通过将响应于输入的输入信息与操纵所显示的对象与所关联的对象标识符相关联而不是所显示的对象的位置相关联。 因此，主机处理器可以指定要在终端显示器上显示的对象的相对而不是特定属性，从而将其留给终端以根据其自己的能力显示对象。
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Patent Agency Ranking
16.发明授权Internet protocol multi-media system value voucher distribution with network storage and redemption 有权互联网协议多媒体系统价值凭证分配与网络存储和兑换公开(公告)号：US09330398B2
公开(公告)日：2016-05-03
申请号：US13289857
申请日：2011-11-04
Applicant: Reuben Klein , Karen Mullis , Steven A. Siegel
Inventor： Reuben Klein , Karen Mullis , Steven A. Siegel
IPC: G06Q30/02
CPC classification number: G06Q30/0208 , G06Q30/0207 , G06Q30/0239 , G06Q30/0267 , G06Q30/0273 , H04L65/1006 , H04L65/1066 , H04M3/428
Abstract: A system and method may comprise providing, via a computing device, a connection link to an end user device having a network connectivity access network element; extracting, via an advertisement server, an offer of a value voucher unique to the end user from a database connected to the advertisement server and presenting, through the end user device, an offer of the value voucher to the end user; receiving, via the computing device, from the end user an acceptance of the value voucher; and storing the value voucher in a coupon database in an Internet accessible coupon storage locker unique to the end user.
Abstract translation: 系统和方法可以包括通过计算设备提供到具有网络连接性接入网络元件的终端用户设备的连接链路; 通过广告服务器从连接到广告服务器的数据库提取最终用户唯一的价值凭单的提供，并通过终端用户设备向最终用户呈现价值凭单的报价; 通过计算设备从最终用户接收价值凭证的接受; 以及将价值凭证存储在最终用户独有的因特网可访问优惠券存储柜中的优惠券数据库中。
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17.发明授权Methods and systems for selecting and implementing digital personas across applications and services 有权在应用和服务中选择和实施数字角色的方法和系统公开(公告)号：US08650248B2
公开(公告)日：2014-02-11
申请号：US12787287
申请日：2010-05-25
Applicant: Steven A. Siegel , Steven Brown , David Chen , Mark Foladare , Paul Gausman , Reuben Klein , Gilbert McGrath , Karen Mullis
Inventor： Steven A. Siegel , Steven Brown , David Chen , Mark Foladare , Paul Gausman , Reuben Klein , Gilbert McGrath , Karen Mullis
CPC classification number: H04L67/306 , G06F21/604 , G06F2221/2141 , H04L51/00 , H04L63/08 , H04L63/10 , H04L65/403 , H04L67/22 , H04L67/32
Abstract: A persona determination approach can be utilized to apply digital personas across multiple communications domains. A service gateway can determine whether to transfer a request for communications services to a Persona Determination Mechanism (PDM). The PDM can select a digital persona based on available information and transmit the digital persona to the service gateway. The service gateway can process the communications services based on the selected digital persona or based on the determination not to transfer the request. In some methods, the service gateway can forward the processed request to one or more network elements for further processing. Related systems are also disclosed.
Abstract translation: 角色决定方法可用于跨多个通信领域应用数字角色。 服务网关可以确定是否将通信服务请求传送到角色确定机制（PDM）。 PDM可以基于可用信息选择数字角色，并将数字角色传输到服务网关。 服务网关可以基于所选择的数字角色来处理通信服务，或者基于不转移请求的确定。 在一些方法中，服务网关可以将处理的请求转发到一个或多个网络元件以进一步处理。 还公开了相关系统。
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18.发明申请Internet Protocol Multi-Media System Value Voucher Distribution with Network Storage and Redemption 有权具有网络存储和兑换功能的互联网协议多媒体系统价值凭证分配公开(公告)号：US20130117096A1
公开(公告)日：2013-05-09
申请号：US13289857
申请日：2011-11-04
Applicant: Reuben Klein , Karen Mullis , Steven A. Siegel
Inventor： Reuben Klein , Karen Mullis , Steven A. Siegel
IPC: G06Q30/02
CPC classification number: G06Q30/0208 , G06Q30/0207 , G06Q30/0239 , G06Q30/0267 , G06Q30/0273 , H04L65/1006 , H04L65/1066 , H04M3/428
Abstract: A system and method may comprise providing, via a computing device, a connection link to an end user device having a network connectivity access network element; extracting, via an advertisement server, an offer of a value voucher unique to the end user from a database connected to the advertisement server and presenting, through the end user device, an offer of the value voucher to the end user; receiving, via the computing device, from the end user an acceptance of the value voucher; and storing the value voucher in a coupon database in an Internet accessible coupon storage locker unique to the end user.
Abstract translation: 系统和方法可以包括通过计算设备提供到具有网络连接性接入网络元件的终端用户设备的连接链路; 通过广告服务器从连接到广告服务器的数据库提取最终用户唯一的价值凭单的提供，并通过终端用户设备向最终用户呈现价值凭单的报价; 通过计算设备从最终用户接收价值凭证的接受; 以及将价值凭证存储在最终用户独有的因特网可访问优惠券存储柜中的优惠券数据库中。
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公开(公告)号：US07925735B2
公开(公告)日：2011-04-12
申请号：US12337577
申请日：2008-12-17
Applicant: Richard Erickson , Gilbert J. McGrath , Reuben Klein
Inventor： Richard Erickson , Gilbert J. McGrath , Reuben Klein
IPC: G06F15/173 , G06Q10/00 , G06F17/30
CPC classification number: G06F9/54 , H04L67/2838 , H04L67/306 , H04L67/327 , Y10S707/99939
Abstract: The claimed subject matter provides late network binding functionality to network or web-based applications or services. An application gateway component exposes generic interfaces for different types of network applications allowing client application developers to utilize generic functionality. Client applications can invoke the generic interfaces, at which point the application gateway component can determine contextual information related to the end user. Using the contextual information, the application gateway component can perform late network binding to a network or web-based application or service by generating and transmitting a request thereto based at least in part on the generic interface invocation and user context. The contextual information can include explicit binding information or data that can be utilized to determine or infer binding preferences.
Abstract translation: 所要求保护的主题为网络或基于web的应用或服务提供了延迟的网络绑定功能。 应用程序网关组件为不同类型的网络应用程序公开通用接口，允许客户端应用程序开发人员利用通用功能。 客户端应用程序可以调用通用接口，此时应用程序网关组件可以确定与最终用户相关的上下文信息。 使用上下文信息，应用网关组件可以通过至少部分地基于通用接口调用和用户上下文来生成和发送请求来执行对网络或基于web的应用或服务的晚网络绑定。 上下文信息可以包括可用于确定或推断结合偏好的显式绑定信息或数据。
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公开(公告)号：US20090259768A1
公开(公告)日：2009-10-15
申请号：US12082791
申请日：2008-04-14
Applicant: Gilbert J. McGrath , Reuben Klein , Chaoxin Qiu , Steven A. Siegel , Kermit Hal Purdy
Inventor： Gilbert J. McGrath , Reuben Klein , Chaoxin Qiu , Steven A. Siegel , Kermit Hal Purdy
IPC: G06F15/173
CPC classification number: H04L67/101 , H04L29/12066 , H04L61/1511 , H04L65/1006 , H04L67/1002 , H04L67/1021
Abstract: The present invention routes an application request to at least one of a plurality of sites in a packet data network. Session Initiation Protocol (SIP) messages that establish initial dialogs and SIP messages that are stand-alone requests are sent from a call session control function system to a SIP application load distribution system. The SIP application load distribution system routes a SIP message to at least one destination site, based at least in part on user-defined local state data and a user-defined application load distribution policy. Local state data is sent from a plurality of sites to an application management and health checking system. Local state data may be sent autonomously from the plurality of sites. Local state data may also be sent from the plurality of sites in response to a request issued by the application management and health checking system.
Abstract translation: 本发明将应用请求路由到分组数据网络中的多个站点中的至少一个站点。 建立初始对话的会话发起协议（SIP）消息和作为独立请求的SIP消息从呼叫会话控制功能系统发送到SIP应用负载分配系统。 至少部分地基于用户定义的本地状态数据和用户定义的应用负载分配策略，SIP应用负载分配系统将SIP消息路由至少一个目的地站点。 本地状态数据从多个站点发送到应用管理和健康检查系统。 可以从多个站点自主地发送本地状态数据。 还可以响应于应用程序管理和健康检查系统发出的请求，从多个站点发送本地状态数据。
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