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公开(公告)号：US20180157959A1
公开(公告)日：2018-06-07
申请号：US15390538
申请日：2016-12-26
Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Liting CAI , Pinpin ZHU
CPC classification number: G06N5/04 , G06F16/335 , G06F17/2785
Abstract: Embodiments of the present invention provide an intelligent interaction method and an intelligent interaction system which are directed to resolve the problem that the conventional intelligent interaction methods are too simple and the interaction effect is not good since the response information is based on the acquired intention information only. The intelligent interaction method comprises: acquiring current request information from a user and user static information corresponding to the user; performing intention analysis on the current request information to acquire intention information corresponding to the current request information; acquiring interaction background information corresponding to the user static information; and acquiring response information according to the intention information and the interaction background information and sending the response information to the user.
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公开(公告)号：US20170201625A1
公开(公告)日：2017-07-13
申请号：US15470824
申请日：2017-03-27
Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Bo LI , Di CHEN , Pinpin ZHU
CPC classification number: H04M3/53333 , G10L15/22 , G10L25/33 , G10L2015/223 , H04M1/645 , H04M1/651 , H04M3/4938 , H04M3/53308 , H04M3/53366 , H04M2201/39 , H04M2201/40 , H04M2201/405 , H04M2201/41
Abstract: A method and a system for voice transmission control. The method comprises: receiving, by a voice answering device, a voice command and transmitting the voice command to a sound control server through a network data transmission channel; recognizing, by the sound control server, the voice command, generating corresponding second VXML control information based on a recognition result, and transmitting the second VXML control information to the voice answering device through the network data transmission channel; and performing, by the voice answering device, an operation according to the received second VXML control information. With this method, the architecture and workflow of the communication system can be simplified, and the difficulty of design thereof can be reduced.
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公开(公告)号：US20170193086A1
公开(公告)日：2017-07-06
申请号：US15390118
申请日：2016-12-23
Applicant: SHANGHAI XIAOI ROBOT TECHNOLOGY CO., LTD.
Inventor： Yongmei ZENG , Bo LI , Gongzhi YAO , Pinpin ZHU
CPC classification number: G06F17/2785 , G06F16/3344 , G06N5/04
Abstract: The present disclosure includes a method for constructing an intelligent knowledge base. The method comprises: obtaining, via an intelligent-knowledge-base constructing device, a plurality of abstract semantic expressions, wherein each of the plurality of abstract semantic expressions comprises a semantic-lacking element; receiving an initial request message from a user; acquiring, via the intelligent-knowledge-base constructing device, one or more abstract semantic expressions corresponding to the initial request message by performing an abstract semantic recommending process on the initial request message based on the plurality of abstract semantic expressions; extracting, from the initial request message, an element corresponding to the semantic-lacking element of the one or more abstract semantic expressions; filling the extracted element into the semantic-lacking element to obtain one or more specific semantic expressions corresponding to the initial request message; and storing the initial request message and the one or more specific semantic expressions into the intelligent knowledge base.
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公开(公告)号：US20200273179A1
公开(公告)日：2020-08-27
申请号：US16871996
申请日：2020-05-11
Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Bo ZHANG , Pinpin ZHU
Abstract: An object recognition device includes a memory, a processor and a computer program stored in the memory and executed by the processor. When the computer program is executed by the processor, the processor implements the following steps: extracting object recognition feature vectors based on at least one frame image of the video on the first tracking target; matching the extracted object recognition feature vectors with object feature vectors of registered objects in a registration object library, the registration object library being established based on pre-learning of the object feature vectors in images of the registered objects; and taking one of the registered objects as a recognition result if the extracted object recognition feature vectors match with the object feature vectors of the one of the registered objects.
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Patent Agency Ranking
公开(公告)号：US20190332673A1
公开(公告)日：2019-10-31
申请号：US16504558
申请日：2019-07-08
Applicant: SHANGHAI XIAOI ROBOT TECHNOLOGY CO., LTD.
Inventor： Yongmei ZENG , Bo LI , Gongzhi YAO , Pinpin ZHU
Abstract: An abstract semantic recommending device, comprising an abstract semantic expression obtaining unit to obtain a plurality of abstract semantic expressions; a receiving unit to receive an initial request message; a word segmentation unit to perform a word segmentation process on the initial request message to obtain one or more single words; a part-of-speech tagging unit to perform a part-of-speech tagging process on at least one of the one or more single words to obtain its part-of-speech information; a wordclass determination unit to perform a wordclass determination process on at least one of the one or more single words to obtain its wordclass information; a searching unit to acquire an abstract semantic candidate set relevant to the initial request message; and a matching unit to derive one or more abstract semantic expressions by performing a matching process on the several abstract semantic expressions in the abstract semantic candidate set.
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公开(公告)号：US20190332672A1
公开(公告)日：2019-10-31
申请号：US16504550
申请日：2019-07-08
Applicant: SHANGHAI XIAOI ROBOT TECHNOLOGY CO., LTD.
Inventor： Yongmei ZENG , Bo LI , Gongzhi YAO , Pinpin ZHU
Abstract: A device for constructing an intelligent knowledge base, comprising an abstract semantic expression obtaining unit to obtain a plurality of abstract semantic expressions from an abstract semantic database, wherein each of the plurality of abstract semantic expressions comprises a semantic-lacking element; a receiving unit to receive an initial request message; an abstract semantic recommending module to obtain abstract semantic expressions corresponding to the initial request message by performing an abstract semantic recommending process on the initial request message based on the plurality of abstract semantic expressions; a filling unit to extract from the initial request message an element corresponding to a semantic-lacking element of the obtained abstract semantic expressions, and to fill the extracted element into the semantic-lacking element to obtain specific semantic expressions corresponding to the initial request message; and a storing unit to store the initial request message and the specific semantic expressions into the intelligent knowledge base.
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17.发明申请公开(公告)号：US20190164064A1
公开(公告)日：2019-05-30
申请号：US16052143
申请日：2018-08-01
Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Bo LI , Yongmei ZENG , Jie CHENG , Pinpin ZHU
Abstract: A question and answer interaction method includes: receiving a question from a user, the question including at least one intention and at least one element related to each of the at least one intention; performing intention analysis on the question to obtain the at least one intention and the at least one element related to each of the at least one intention; obtaining an answer corresponding to the question according to the at least one intention and the at least one element related to each of the at least one intention; and sending the answer to the user.
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18.发明申请公开(公告)号：US20190147100A1
公开(公告)日：2019-05-16
申请号：US16106533
申请日：2018-08-21
Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Bo LI , Jie CHENG , Zhongqiu JIANG , Gongzhi YAO , Yongmei ZENG , Pinpin ZHU
Abstract: A method for establishing an intelligent question answering repository comprises: obtaining structured data including a title, a header and a table body; determining two or more sorts of attribute information corresponding to the table body from the header, each of the two or more sorts of attribute information corresponding to header contents of one or more columns; generating one or more question and answer knowledge points according to the attribute information, each question and answer knowledge point including a question expression and an answer expression, and the answer expression including the title; and storing the structured data, the question and answer knowledge points and the attribute information into a repository.
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19.发明申请公开(公告)号：US20180332170A1
公开(公告)日：2018-11-15
申请号：US16043415
申请日：2018-07-24
Applicant: SHANGHAI XIAOI ROBOT TECHNOLOGY CO., LTD.
Inventor： Siyuan LI , Pinpin ZHU
CPC classification number: H04M3/5166 , G06Q30/016 , H04M3/5183 , H04M2203/408 , H04M2250/74
Abstract: The present disclosure includes an intelligent customer service system comprising a customer end, a customer service robot, and a human customer-service end. The customer service robot is configured to: receive a session message from the customer end; identify content of the session message; determine whether it is capable of processing the session message based on the identified content; if so, obtain an answer message matching the identified content from pre-stored service resource and transmit the answer message to the customer end; or otherwise, set its state to a session suspended state, obtain a comforting answer message matching the session message from the pre-stored service resource, send the comforting answer message to the customer end, and transmit to the human customer-service end the session message that the customer service robot is not capable of processing or the content of which the customer service robot cannot identify.
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