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公开(公告)号：US20210377391A1
公开(公告)日：2021-12-02
申请号：US17401372
申请日：2021-08-13
Applicant: Verizon Patent and Licensing Inc.
Inventor： Saivivek T. Thiyagarajan , Shoma Chakravarty , Sankar Shanmugam , Srinivasa Kaniganti , Madhu Talupur , Sathiyamoorthy Dhanapal , Amit Mahajan , Nitin Ahuja , Amar Nageswaram
Abstract: A method, device, and computer-readable medium provide for receiving, via a chatbot access channel, a chat message from a user device associated with a customer chat session; determining that the chat message includes a customer intent that corresponds to a chat flow for the customer chat session; generating one or more suggested response messages based on the chat message, wherein at least one of the one or more suggested response messages includes a previously stored chat message response corresponding to the customer intent and approved by a service agent; presenting, via a display, a transcript of a messaging sequence for the customer chat session concurrently with a user interface that enables the service agent to perform an action with respect to the one or more suggested response messages; and sending, via the chatbot access channel, a selected one of the one or more suggested response messages to the user device.
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Patent Agency Ranking
公开(公告)号：US09843610B2
公开(公告)日：2017-12-12
申请号：US14726352
申请日：2015-05-29
Applicant: Verizon Patent and Licensing Inc.
Inventor： Amit Mahajan , Vijay K. Paulrajan , Farook Kaleem
CPC classification number: H04L65/403 , G06Q50/01 , H04L67/12 , H04L67/28 , H04W4/21
Abstract: Techniques described herein may be used to provide wearable devices (e.g., a watch, a clip on device, etc.) for children with virtual friend and social networking services. A virtual friend may include an animal, a cartoon character, or another personality with which the child may interact by talking, asking questions, receiving status updates, etc. Social networking services may be provided so that the child may interact with other children in a social networking environment. The virtual friend and social networking services may be controlled and managed by a parent's smart phone or other handheld device. A parent may place limits on when the virtual friend is available and/or when the child may access the social network. The parent may also have other controls, such as who the child can connect with and contact in the social networking environment.
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公开(公告)号：US11855977B2
公开(公告)日：2023-12-26
申请号：US18045890
申请日：2022-10-12
Applicant: Verizon Patent and Licensing Inc.
Inventor： Amit Mahajan , Jayesh Kumar Laad , John M. Bittenbender
CPC classification number: H04L63/0823 , H04L9/3268 , H04L47/82 , H04L63/0281 , H04L63/0869 , H04L63/166 , H04L67/56 , H04L2209/76
Abstract: A device may determine that a network function of a network is to use a secure communication protocol. The network function may be configured to facilitate communication via the network. The device may identify a component of a resource configuration that is to instantiate the network function. The device may instantiate, using the component, a proxy for the network function. The device may configure the proxy to obtain a certificate that is associated with the secure communication protocol. The device may cause the proxy to use the certificate to communicate with another proxy that is associated with the network function to perform an operation associated with the network function.
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公开(公告)号：US11122165B1
公开(公告)日：2021-09-14
申请号：US16887260
申请日：2020-05-29
Applicant: Verizon Patent and Licensing Inc.
Inventor： Saivivek T. Thiyagarajan , Shoma Chakravarty , Sankar Shanmugam , Srinivasa Kaniganti , Madhu Talupur , Sathiyamoorthy Dhanapal , Amit Mahajan , Nitin Ahuja , Amar Nageswaram
Abstract: A method, device, and computer-readable medium provide for receiving, via a chatbot access channel, a chat message from a user device associated with a customer chat session; determining that the chat message includes a customer intent that corresponds to a chat flow for the customer chat session; generating one or more suggested response messages based on the chat message, wherein at least one of the one or more suggested response messages includes a previously stored chat message response corresponding to the customer intent and approved by a service agent; presenting, via a display, a transcript of a messaging sequence for the customer chat session concurrently with a user interface that enables the service agent to perform an action with respect to the one or more suggested response messages; and sending, via the chatbot access channel, a selected one of the one or more suggested response messages to the user device.
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公开(公告)号：US10235714B2
公开(公告)日：2019-03-19
申请号：US14556879
申请日：2014-12-01
Applicant: Verizon Patent and Licensing Inc.
Inventor： Vijayanand K. Paulrajan , Farook Kaleem , Amit Mahajan
Abstract: A device may receive identification information associated with a user. The device may determine user information based on the identification information associated with the user. The device may select a particular virtual reality user environment for providing content. The virtual reality user environment may be associated with a virtual store. The virtual reality user environment may include an interactive component. The device may generate a customized virtual reality user environment based on the particular virtual reality user environment and the user information. The customized virtual reality user environment may include access to content selected based on the user information. The device may provide access to the customized virtual reality user environment for display.
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公开(公告)号：US20160029145A1
公开(公告)日：2016-01-28
申请号：US14341050
申请日：2014-07-25
Applicant: VERIZON PATENT AND LICENSING INC.
Inventor： JOEL S. ANGIOLILLO , Amit Mahajan , Hannah Y. Moon , Dorothy Beau Morley , Elizabeth Bersano
CPC classification number: H04W4/50 , G06Q30/016 , G06Q30/0203 , H04W24/08
Abstract: A dynamic mobile device feedback system is described. Feedback may be obtained using a device feedback client residing on the mobile device and a feedback server remote to the mobile device. The device feedback client may receive feedback solicitation inquiries (invitations/queries) and presentation rules from the feedback server, monitor the mobile device, identify trigger events associated with the mobile device, present the feedback solicitation inquiries in accordance with the presentation rules, and receive feedback from the user of the mobile device. The feedback may be sent to the feedback server for further processing.
Abstract translation: 描述了一种动态移动设备反馈系统。 可以使用驻留在移动设备上的设备反馈客户端和远程移动设备的反馈服务器来获得反馈。 设备反馈客户端可以从反馈服务器接收反馈请求查询（邀请/查询）和呈现规则，监视移动设备，识别与移动设备相关联的触发事件，根据呈现规则呈现反馈请求查询，并且接收 来自移动设备的用户的反馈。 反馈可以发送到反馈服务器进一步处理。
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