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Patent Agency Ranking
公开(公告)号：US11647117B2
公开(公告)日：2023-05-09
申请号：US17401372
申请日：2021-08-13
Applicant: Verizon Patent and Licensing Inc.
Inventor： Saivivek T. Thiyagarajan , Shoma Chakravarty , Sankar Shanmugam , Srinivasa Kaniganti , Madhu Talupur , Sathiyamoorthy Dhanapal , Amit Mahajan , Nitin Ahuja , Amar Nageswaram
CPC classification number: H04M3/5191 , H04L51/02 , H04M3/5175
Abstract: A method, device, and computer-readable medium provide for receiving, via a chatbot access channel, a chat message from a user device associated with a customer chat session; determining that the chat message includes a customer intent that corresponds to a chat flow for the customer chat session; generating one or more suggested response messages based on the chat message, wherein at least one of the one or more suggested response messages includes a previously stored chat message response corresponding to the customer intent and approved by a service agent; presenting, via a display, a transcript of a messaging sequence for the customer chat session concurrently with a user interface that enables the service agent to perform an action with respect to the one or more suggested response messages; and sending, via the chatbot access channel, a selected one of the one or more suggested response messages to the user device.
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公开(公告)号：US11122165B1
公开(公告)日：2021-09-14
申请号：US16887260
申请日：2020-05-29
Applicant: Verizon Patent and Licensing Inc.
Inventor： Saivivek T. Thiyagarajan , Shoma Chakravarty , Sankar Shanmugam , Srinivasa Kaniganti , Madhu Talupur , Sathiyamoorthy Dhanapal , Amit Mahajan , Nitin Ahuja , Amar Nageswaram
Abstract: A method, device, and computer-readable medium provide for receiving, via a chatbot access channel, a chat message from a user device associated with a customer chat session; determining that the chat message includes a customer intent that corresponds to a chat flow for the customer chat session; generating one or more suggested response messages based on the chat message, wherein at least one of the one or more suggested response messages includes a previously stored chat message response corresponding to the customer intent and approved by a service agent; presenting, via a display, a transcript of a messaging sequence for the customer chat session concurrently with a user interface that enables the service agent to perform an action with respect to the one or more suggested response messages; and sending, via the chatbot access channel, a selected one of the one or more suggested response messages to the user device.
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公开(公告)号：US20210377391A1
公开(公告)日：2021-12-02
申请号：US17401372
申请日：2021-08-13
Applicant: Verizon Patent and Licensing Inc.
Inventor： Saivivek T. Thiyagarajan , Shoma Chakravarty , Sankar Shanmugam , Srinivasa Kaniganti , Madhu Talupur , Sathiyamoorthy Dhanapal , Amit Mahajan , Nitin Ahuja , Amar Nageswaram
Abstract: A method, device, and computer-readable medium provide for receiving, via a chatbot access channel, a chat message from a user device associated with a customer chat session; determining that the chat message includes a customer intent that corresponds to a chat flow for the customer chat session; generating one or more suggested response messages based on the chat message, wherein at least one of the one or more suggested response messages includes a previously stored chat message response corresponding to the customer intent and approved by a service agent; presenting, via a display, a transcript of a messaging sequence for the customer chat session concurrently with a user interface that enables the service agent to perform an action with respect to the one or more suggested response messages; and sending, via the chatbot access channel, a selected one of the one or more suggested response messages to the user device.
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公开(公告)号：US09866884B2
公开(公告)日：2018-01-09
申请号：US14249661
申请日：2014-04-10
Applicant: Verizon Patent and Licensing Inc.
Inventor： Manah M. Khalil , Omar A. Abou-Khamis , Vijaya R. Challa , Anil K. Guntupalli , Mazen Hammad , Amar Nageswaram , Saivivek Thiyagarajan
IPC: H04N21/258 , H04N21/478 , H04N21/262 , H04N21/41 , H04N21/4784
CPC classification number: H04N21/25816 , H04N21/26283 , H04N21/4104 , H04N21/4781 , H04N21/4784
Abstract: A method includes receiving a request associated with a secondary event orchestrator to schedule a secondary event to be concurrently broadcast with a primary video program. The secondary event is based on the primary video program. The method includes scheduling, by a processing device, the secondary event in an interactive media guide (IMG). The method also includes receiving requests or subscriptions for the secondary event from at least one user device based on the scheduled secondary event in the IMG, and providing support for the concurrent broadcast of the secondary event.
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公开(公告)号：US20150296242A1
公开(公告)日：2015-10-15
申请号：US14249661
申请日：2014-04-10
Applicant: VERIZON PATENT AND LICENSING INC.
Inventor： Manah M. Khalil , Omar A. Abou-Khamis , Vijaya R. Challa , Anil K. Guntupalli , Mazen Hammad , Amar Nageswaram , Saivivek Thiyagarajan
IPC: H04N21/41 , H04N21/262 , H04N21/258 , H04N21/478 , H04N21/81 , H04N21/472 , H04N21/475
CPC classification number: H04N21/25816 , H04N21/26283 , H04N21/4104 , H04N21/4781 , H04N21/4784
Abstract: A method includes receiving a request associated with a secondary event orchestrator to schedule a secondary event to be concurrently broadcast with a primary video program. The secondary event is based on the primary video program. The method includes scheduling, by a processing device, the secondary event in an interactive media guide (IMG). The method also includes receiving requests or subscriptions for the secondary event from at least one user device based on the scheduled secondary event in the IMG, and providing support for the concurrent broadcast of the secondary event.
Abstract translation: 一种方法包括接收与次级事件协调器相关联的请求，以调度与主视频节目同时广播的辅助事件。 次要事件是基于主要视频节目。 该方法包括由处理装置调度交互式媒体指南（IMG）中的次要事件。 该方法还包括基于IMG中调度的辅助事件从至少一个用户设备接收关于次要事件的请求或订阅，以及为次要事件的并发广播提供支持。
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