公开(公告)号：US09742821B2

公开(公告)日：2017-08-22

申请号：US13847856

申请日：2013-03-20

Applicant: Verizon Patent and Licensing Inc.

Inventor： Umashankar Velusamy

IPC: H04L29/06

CPC classification number: H04L65/403 ,  H04L65/4015 ,  H04L65/4084

Abstract: An approach is provided for sharing dynamic content among users. A communication system receives a request, via a voice communication session with a user device, for visual content that includes dynamic content. The communication system determines one or more of a plurality of destination devices to direct the visual content, wherein the one or more destination devices includes the user device. The communication system then initiates transmission of the visual content to the one or more destination devices over a communication session that is separate from the voice communication session.

公开(公告)号：US20170147186A1

公开(公告)日：2017-05-25

申请号：US14952086

申请日：2015-11-25

Applicant: Verizon Patent and Licensing Inc.

Inventor： Umashankar Velusamy ,  Benjamin Pomales ,  David M. Lopez ,  Timothy E. Richmond ,  Naveenkumar V

IPC: G06F3/0484 ,  G06F3/0481

CPC classification number: G06F3/04817 ,  G06F3/0482

Abstract: A method including transmitting first data to a client device causing the client device to display a webpage, the webpage including a first panel and a first action access icon displayed within or adjacent to the first panel; transmitting second data to the client device causing, in response to a selection of the first action access icon, the client device to display multiple action icons within or adjacent to the first panel; receiving, from the client device, a first indication that one of the multiple action icons adjacent to the first panel was selected; obtaining a first context identifier associated with the first panel based on the first indication; obtaining a first user interface from multiple user interfaces, based on which one of the multiple action icons the first indication indicates was selected, wherein the first user interface is configured to allow submitting a first developer work item for the first context; in response to the first indication, transmitting third data to the client device causing the client device to display the first user interface; receiving, via the first user interface on the client device, the first developer work item; and storing the first developer work item in association with the first context

公开(公告)号：US09560490B2

公开(公告)日：2017-01-31

申请号：US15180831

申请日：2016-06-13

Applicant: Verizon Patent and Licensing Inc.

Inventor： Umashankar Velusamy

IPC: B60Q1/00 ,  H04W4/04 ,  H04B1/3822 ,  H04W4/02 ,  H04L12/26 ,  H04W4/00 ,  H04M1/725

CPC classification number: H04W4/046 ,  G08B5/36 ,  G08G1/0112 ,  G08G1/0116 ,  G08G1/0129 ,  G08G1/0133 ,  G08G1/0141 ,  G08G1/096716 ,  G08G1/096741 ,  G08G1/096775 ,  G08G1/162 ,  G08G1/164 ,  G08G1/165 ,  H04B1/3822 ,  H04L43/16 ,  H04L67/12 ,  H04L2012/40273 ,  H04M1/72527 ,  H04W4/027 ,  H04W4/70

Abstract: A system and method for determining adverse/dangerous road conditions based on sensor data received from a vehicle and generating alerts for other vehicles which may encounter the same condition. The system receives sensor data from a vehicle and evaluates the data to determine if the vehicle encountered a potentially dangerous road condition. The system may apply one or more thresholds to the data, where the thresholds are designed to detect various sudden movements of the vehicle. The system may monitor the location associated with the potentially dangerous road condition and evaluate sensor data from one or more other vehicles that drive near the same location to determine whether they encounter a similar condition. The system may generate one or more alerts and transmit those alerts to vehicles that are approaching the location of the dangerous condition using location data provided by the approaching vehicles.

Abstract translation: 一种基于从车辆接收的传感器数据来确定不利/危险的道路状况的系统和方法，并且可能遇到相同条件的其他车辆产生警报。 该系统从车辆接收传感器数据并评估数据以确定车辆是否遇到潜在危险的道路状况。 系统可以对数据应用一个或多个阈值，其中阈值被设计为检测车辆的各种突然移动。 该系统可以监视与潜在危险道路状况相关联的位置，并且评估来自在相同位置附近驱动的一个或多个其他车辆的传感器数据，以确定它们是否遇到类似的状况。 系统可以产生一个或多个警报，并使用由接近的车辆提供的位置数据将这些警报发送到正在接近危险状况位置的车辆。

公开(公告)号：US20160005006A1

公开(公告)日：2016-01-07

申请号：US14324357

申请日：2014-07-07

Applicant: Verizon Patent and Licensing Inc.

Inventor： Sengodan Subramanian ,  Mukesh Kumar ,  Chakradhar Chandaluri ,  Umashankar Velusamy ,  Hiren S. Panchal ,  Sumanta S. Rout

IPC: G06Q10/10 ,  G06Q10/06 ,  G06F9/50

CPC classification number: G06Q10/1097 ,  G06F9/50 ,  G06Q10/063114 ,  G06Q10/06314

Abstract: A resource controller receives data identifying a communications product and determines a task associated with providing the communications product. The processor identifies human resources and network resources for performing the task, determines availabilities of the human resources and the network resources for completing the tasks, and determines a service commitment time for the particular communications product based on the availabilities of the human resources and the network resources for completing the tasks. The resource controller may display information associated with the service commitment time. The resource controller may determine a location associated with a user, and may identify communications products associated with the location. The resource controller may identify service commitment times for the available communications products, and may select one or more of the available communications products based on the service commitment times.

Abstract translation: 资源控制器接收标识通信产品的数据，并确定与提供通信产品相关联的任务。 处理器识别用于执行任务的人力资源和网络资源，确定用于完成任务的人力资源和网络资源的可用性，并且基于人力资源和网络的可用性来确定特定通信产品的服务承诺时间 完成任务的资源。 资源控制器可以显示与服务承诺时间相关联的信息。 资源控制器可以确定与用户相关联的位置，并且可以识别与该位置相关联的通信产品。 资源控制器可以识别可用通信产品的服务承诺时间，并且可以基于服务承诺时间来选择一个或多个可用通信产品。

公开(公告)号：US08953774B2

公开(公告)日：2015-02-10

申请号：US13769143

申请日：2013-02-15

Applicant: Verizon Patent and Licensing Inc.

Inventor： Umashankar Velusamy

IPC: H04M3/00 ,  H04M3/51 ,  H04M7/00

CPC classification number: H04M3/5175 ,  H04M3/51 ,  H04M7/003 ,  H04M7/0042 ,  H04M2203/401

Abstract: This disclosure details the implementation of methods, systems and computer program products for a customer satisfaction engine (CSE). Embodiments of the CSE allow callers to key in customer satisfaction data using a rating system and/or to change customer service representatives (CSR) during the course of a customer service call rather than after the call has ended. Caller generated ratings may be stored in a database in association with the respective CSR profile for later access, analysis, and/or review. CSE embodiments may also allow customers to log in to a website and view operations made by the CSR as a service call progresses. CSE systems may provide for improved customer service and allow companies improved efficiency, monitoring and reporting of CSR performance.

Abstract translation: 本公开详细描述了用于客户满意度引擎（CSE）的方法，系统和计算机程序产品的实现。 CSE的实施例允许呼叫者在客户服务呼叫期间而不是在呼叫结束之后使用评级系统和/或改变客户服务代表（CSR）来键入客户满意度数据。 呼叫者产生的评分可以与相应的CSR简档相关联地存储在数据库中，以供稍后访问，分析和/或查看。 CSE实施例还可以允许客户登录到网站并且查看作为服务呼叫进行的CSR所做的操作。 CSE系统可以提供改进的客户服务，并允许公司提高CSR绩效的效率，监控和报告。