公开(公告)号：US20110143731A1

公开(公告)日：2011-06-16

申请号：US13021452

申请日：2011-02-04

Applicant: Jorey Ramer ,  Adam Soroca ,  Dennis Doughty ,  Neal J. Karasic

Inventor： Jorey Ramer ,  Adam Soroca ,  Dennis Doughty ,  Neal J. Karasic

IPC: H04M3/42

CPC classification number: H04M3/4878 ,  G06Q30/02 ,  H04M3/42348 ,  H04M3/493 ,  H04M2201/12 ,  H04M2203/354

Abstract: In embodiments of the present invention methods and systems are described for utilizing usage patterns of mobile communication facilities within various geographic locations to target the mobile communication facilities with relevant sponsored content.

Abstract translation: 在本发明的实施例中，描述了利用各种地理位置内的移动通信设施的使用模式来针对具有相关赞助内容的移动通信设施的方法和系统。

公开(公告)号：US20110135083A1

公开(公告)日：2011-06-09

申请号：US12631458

申请日：2009-12-04

Applicant: Charles Steven Lingafelt ,  James William Murray ,  James Thomas Swantek

Inventor： Charles Steven Lingafelt ,  James William Murray ,  James Thomas Swantek

IPC: H04M3/42

CPC classification number: H04M3/56 ,  H04L12/1818 ,  H04L12/1822 ,  H04L51/12 ,  H04M3/38 ,  H04M2201/12 ,  H04M2201/18

Abstract: An embodiment of the invention includes a method for detecting fraudulent use in a conference calling system. One or more time duration thresholds are received for a conference call. The conference call is monitored to determine an attendee duration, a participants duration, and/or a conference call duration. The attendee duration represents the call duration of an attendee of the conference call; the participants duration represents the total call duration of all of the attendees combined; and, the conference call duration represents the call duration of the conference call. The time duration thresholds are compared to the attendee duration, participants duration, and/or conference call duration. Actions are performed by a processor if the attendee duration, participants duration, and/or conference call duration exceeds the time duration thresholds.

Abstract translation: 本发明的实施例包括一种用于检测会议呼叫系统中的欺诈性使用的方法。 接收电话会议的一个或多个持续时间阈值。 监视会议呼叫以确定与会者持续时间，参与者持续时间和/或电话会议持续时间。 参加者持续时间表示电话会议的与会者的呼叫持续时间; 参加者持续时间代表所有参加者的总呼叫时间; 会议呼叫持续时间表示电话会议的呼叫持续时间。 将持续时间阈值与参加者持续时间，参与者持续时间和/或电话会议持续时间进行比较。 如果参加者持续时间，参与者持续时间和/或电话会议持续时间超过持续时间阈值，则由处理器执行动作。

公开(公告)号：US20110135082A1

公开(公告)日：2011-06-09

申请号：US12631440

申请日：2009-12-04

Applicant: Charles Steven Lingafelt ,  James William Murray ,  James Thomas Swantek

Inventor： Charles Steven Lingafelt ,  James William Murray ,  James Thomas Swantek

IPC: H04M3/42

CPC classification number: H04M3/56 ,  H04L12/1818 ,  H04L12/1822 ,  H04L51/12 ,  H04M3/38 ,  H04M2201/12 ,  H04M2201/14

Abstract: An embodiment of the invention includes a method for detecting fraudulent use in a conference calling system. A threshold period is received, wherein the threshold period indicates the maximum allowable time period for a participant of a conference call to enter the conference call prior to the entry of the moderator of the conference call. A monitor detects the entry of the moderator into the conference call and entry of the participants into the conference call. A waiting period is determined for one or more of the participants, wherein the waiting period represents the time period between the entry of the moderator and the entry of the participant. A processor compares the waiting period to the threshold period. If the threshold period exceeds the waiting period, the conference call is allowed to continue. In at least one embodiment, actions are performed with the processor if the waiting period exceeds the threshold period.

Abstract translation: 本发明的实施例包括一种用于检测会议呼叫系统中的欺诈性使用的方法。 接收到阈值周期，其中，所述阈值周期指示在所述电话会议主持人进入之前，所述电话会议的参与者进入所述电话会议的最大允许时间周期。 监视器检测主持人进入电话会议的进入和参与者进入电话会议。 对于一个或多个参与者确定等待时间，其中等待时间表示主持人的输入和参与者的条目之间的时间段。 处理器将等待时间与阈值周期进行比较。 如果超过等待时间段，允许电话会议继续。 在至少一个实施例中，如果等待时间超过阈值周期，则用处理器执行动作。

公开(公告)号：US20110128906A1

公开(公告)日：2011-06-02

申请号：US12626862

申请日：2009-11-27

Applicant: Juha Arrasvuori ,  Antti Eronen ,  Hannu Korhonen ,  Markus Montola

Inventor： Juha Arrasvuori ,  Antti Eronen ,  Hannu Korhonen ,  Markus Montola

IPC: H04W4/00 ,  H04M3/42

CPC classification number: H04M3/4365 ,  H04L51/12 ,  H04L67/306 ,  H04M2201/12 ,  H04W4/16

Abstract: An approach is provided for selectively receiving communication from a sender. After the communication platform receives a communication from a user device, the communication platform generates a request for an action to be performed by a user via the user device and transmits the request to the user device. Then, the communication platform receives, from the user device, a response relating to the action, and evaluates the response for treatment of the communication.

Abstract translation: 提供了一种用于选择性地从发送者接收通信的方法。 在通信平台从用户设备接收到通信之后，通信平台生成用户经由用户设备执行的动作的请求，并将该请求发送给用户设备。 然后，通信平台从用户设备接收与该动作有关的响应，并评估对通信的处理的响应。

公开(公告)号：US07853006B1

公开(公告)日：2010-12-14

申请号：US11359909

申请日：2006-02-22

Applicant: Jason Fama ,  Michael Robert Bourke, Jr. ,  Edward Hamilton ,  Jeff Iannone ,  Illah Nourbakhsh ,  Joseph Watson ,  Kevin Hegebarth

Inventor： Jason Fama ,  Michael Robert Bourke, Jr. ,  Edward Hamilton ,  Jeff Iannone ,  Illah Nourbakhsh ,  Joseph Watson ,  Kevin Hegebarth

IPC: H04M3/00

CPC classification number: H04M3/5175 ,  H04M2201/12 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2203/401 ,  H04M2203/402

Abstract: Systems and methods for visualization of call center performance are provided. An exemplary method includes the steps of: obtaining quality performance of agents data that includes information on the quality of service and quality characteristics of the agent, obtaining call center operations data that includes information on statistics and details of a call center, correlating the quality performance of agents data and the call center operations data, identifying correlation-based discovery, and optimizing call center performance based on the correlation-based discovery.

Abstract translation: 提供了呼叫中心性能可视化的系统和方法。 一种示例性方法包括以下步骤：获得包括关于服务质量和代理质量特性的信息的代理数据的质量性能，获得包括关于统计信息和呼叫中心的细节的呼叫中心操作数据，将质量表现相关联 的代理数据和呼叫中心操作数据，基于相关性发现来识别基于关联的发现和优化呼叫中心性能。

公开(公告)号：US07804950B2

公开(公告)日：2010-09-28

申请号：US11317145

申请日：2005-12-22

Applicant: William Daniell

Inventor： William Daniell

IPC: H04M3/42

CPC classification number: H04M3/46 ,  H04M3/54 ,  H04M2201/12 ,  H04M2201/36 ,  H04M2242/30

Abstract: Methods, systems, and computer program products for determining routings of communications. Methods include receiving a communication for a receiving party and determining one or more potential locations of the receiving party. A probability that the receiving party is at each of the potential locations is calculated based on a statistical model. It is determined which of the potential locations has the highest probability. Routing of the communication to the potential location with the highest probability is initiated.

Abstract translation: 用于确定通信路由的方法，系统和计算机程序产品。 方法包括接收接收方的通信并确定接收方的一个或多个潜在位置。 基于统计模型计算接收方处于每个潜在位置的概率。 确定哪个潜在位置的概率最高。 启动以最高概率将通信路由到潜在位置。

公开(公告)号：US20100218250A1

公开(公告)日：2010-08-26

申请号：US12677935

申请日：2008-09-29

Applicant: Hideo Mori ,  Kazuaki Chikira

Inventor： Hideo Mori ,  Kazuaki Chikira

IPC: G06F11/00 ,  G06F15/173

CPC classification number: H04L41/28 ,  H04L41/22 ,  H04L63/1416 ,  H04L63/1441 ,  H04L2463/146 ,  H04M3/2281 ,  H04M3/42102 ,  H04M7/006 ,  H04M2201/12

Abstract: A traffic monitoring system (10) monitors traffics flowing through a network (100); when an abnormal traffic is detected, identifies an attack source network, a source of an attack, on the basis of attack source information indicating a source device from which the abnormal traffic is transmitted, which is obtained by an analysis of the abnormal traffic, and also identifies an attack destination network, a destination of the attack, on the basis of attack destination information indicating a destination device to which the abnormal traffic is to be transmitted, which is obtained by the analysis of the abnormal traffic; notifies an administrator of the attack source network of the attack source information by acquiring administrator information corresponding to the identified attack source network; and notifies an administrator of the attack destination network of the attack destination information by acquiring administrator information corresponding to the identified attack destination network.

Abstract translation: 交通监控系统（10）监视流经网络（100）的流量; 当检测到异常流量时，基于通过异常流量分析获得的指示发送异常流量的源设备的攻击源信息，识别攻击源网络，攻击源，以及 基于通过异常业务的分析获得的指示要发送异常业务的目的设备的攻击目的地信息，还识别攻击目的地网络，攻击目的地; 通过获取对应于所识别的攻击源网络的管理员信息，向攻击源网络的管理员通知攻击源信息; 并通过获取对应于所识别的攻击目的地网络的管理员信息来通知攻击目的地信息的攻击目的地网络的管理员。

公开(公告)号：US20100202600A1

公开(公告)日：2010-08-12

申请号：US12536767

申请日：2009-08-06

Applicant: SATOSHI SUGIYAMA

Inventor： SATOSHI SUGIYAMA

IPC: H04M15/00 ,  H04M3/42

CPC classification number: H04M3/436 ,  H04M3/38 ,  H04M3/42042 ,  H04M3/42059 ,  H04M15/8011 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2201/18 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2203/2011 ,  H04M2215/22 ,  H04M2215/7407

Abstract: A communication control device executes a call-out process of calling out a recipient telephone device while specifying an importance level via a telephone network in response to a request from a transmitter telephone device. A recipient received a call operates a mobile communication terminal after a telephone call ends, accesses an information providing server via a wireless LAN access point and the Internet, and inputs information evaluating whether or not an importance level specified for the received call is appropriate. The information providing server provides the input evaluation information to a storage device. The communication control device determines whether or not to execute a call-out process based on the evaluation information stored in the storage device when there is a call-out request from a transmitter.

Abstract translation: 通信控制装置响应于来自发射机电话设备的请求，经由电话网络指定重要性级别，执行呼叫接收方电话设备的呼出处理。 接收到接收到的呼叫的接收者在电话呼叫结束后操作移动通信终端，经由无线LAN接入点和因特网访问信息提供服务器，并且输入评估为接收到的呼叫指定的重要性级别是否合适的信息。 信息提供服务器将输入评估信息提供给存储设备。 当存在来自发送器的呼出请求时，通信控制装置基于存储在存储装置中的评估信息来确定是否执行呼出处理。

公开(公告)号：US20100167689A1

公开(公告)日：2010-07-01

申请号：US12498201

申请日：2009-07-06

Applicant: Hossein Alexander Sepehri-Nik ,  Marcelo Caneppele

Inventor： Hossein Alexander Sepehri-Nik ,  Marcelo Caneppele

IPC: H04M11/00

CPC classification number: H04M3/5158 ,  H04M3/30 ,  H04M3/42102 ,  H04M15/58 ,  H04M2201/12 ,  H04M2203/2027 ,  H04M2207/18 ,  H04M2215/0188

Abstract: Methods and systems are provided for determining whether a cellular telephone chip is dormant. Determinations are drawn from testing telephone numbers associated with chips and data collected is used to generate statistics. Methods are provided for determining the percentage of a wireless service provider's subscriber-base that consists of abandoned, or non-revenue-generating, customers.

Abstract translation: 提供了用于确定蜂窝电话芯片是否处于休眠状态的方法和系统。 测试与测试与芯片相关的电话号码，收集的数据用于生成统计数据。 提供了用于确定由废弃或非创收客户组成的无线服务提供商订户基数百分比的方法。

公开(公告)号：US20100111287A1

公开(公告)日：2010-05-06

申请号：US12266418

申请日：2008-11-06

Applicant: Qiaobing Xie ,  S. James P. Spottiswoode

Inventor： Qiaobing Xie ,  S. James P. Spottiswoode

IPC: H04M3/00

CPC classification number: H04M3/5232 ,  H04M3/42068 ,  H04M2201/12 ,  H04M2201/18

Abstract: Methods and systems are provided for routing callers to agents in a call-center routing environment. An exemplary method includes identifying caller data for at least one of a set of callers on hold and causing a caller of the set of callers to be routed to an agent based on a comparison of the caller data and the agent data. The caller data and agent data may be compared via a pattern matching algorithm and/or computer model for predicting a caller-agent pair having the highest probability of a desired outcome. As such, callers may be pooled and routed to agents based on comparisons of available caller and agent data, rather than a conventional queue order fashion. If a caller is held beyond a hold threshold the caller may be routed to the next available agent. The hold threshold may include a predetermined time, “cost” function, number of times the caller may be skipped by other callers, and so on.

Abstract translation: 提供了方法和系统，用于将呼叫者路由到呼叫中心路由环境中的代理。 一种示例性方法包括识别保持的一组呼叫者中的至少一个的呼叫者数据，并且基于呼叫者数据和代理数据的比较，使呼叫者组中的呼叫者被路由到一个座席。 呼叫者数据和代理数据可以经由模式匹配算法和/或计算机模型进行比较，以预测具有期望结果的最高概率的呼叫者 - 代理对。 因此，可以基于可用呼叫者和代理数据的比较而不是传统的队列顺序方式，将呼叫者汇集并路由到代理。 如果呼叫者被保持超过保持阈值，呼叫者可以被路由到下一个可用代理。 保持阈值可以包括预定时间，“成本”功能，呼叫者可能被其他呼叫者跳过的次数等等。