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    Real—time emotion tracking system
    21.
    发明授权
    Real—time emotion tracking system 有权
    实时情感跟踪系统

    公开(公告)号：US09047871B2

    公开(公告)日：2015-06-02

    申请号：US13712288

    申请日：2012-12-12

    Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

    Inventor： Dimitrios Dimitriadis ,  Mazin E. Gilbert ,  Taniya Mishra ,  Horst J. Schroeter

    IPC: G10L21/00 ,  G10L25/00 ,  G10L15/00 ,  G10L17/26

    CPC classification number: G10L25/63 ,  G10L17/04 ,  G10L17/26 ,  G10L25/48

    Abstract: Devices, systems, methods, media, and programs for detecting an emotional state change in an audio signal are provided. A plurality of segments of the audio signal is received, with the plurality of segments being sequential. Each segment of the plurality of segments is analyzed, and, for each segment, an emotional state and a confidence score of the emotional state are determined. The emotional state and the confidence score of each segment are sequentially analyzed, and a current emotional state of the audio signal is tracked throughout each of the plurality of segments. For each segment, it is determined whether the current emotional state of the audio signal changes to another emotional state based on the emotional state and the confidence score of the segment.

    Abstract translation: 提供了用于检测音频信号中的情绪状态改变的设备，系统，方法，媒体和程序。 接收音频信号的多个段，其中多个段是顺序的。 分析多个片段中的每个片段，并且针对每个片段，确定情感状态的情绪状态和置信评分。 顺序地分析每个片段的情绪状态和置信度得分，并且在多个片段中的每一个片段跟踪音频信号的当前情绪状态。 对于每个片段，基于片段的情绪状态和置信度分数确定音频信号的当前情绪状态是否改变到另一情感状态。

    Virtualized Services Discovery and Recommendation Engine
    24.
    发明申请
    Virtualized Services Discovery and Recommendation Engine 有权

    公开(公告)号：US20220027969A1

    公开(公告)日：2022-01-27

    申请号：US17492797

    申请日：2021-10-04

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： Syed Anwar Aftab ,  Arthur Martella ,  Mazin E. Gilbert ,  John F. Murray ,  Rittwik Jana

    IPC: G06Q30/06

    Abstract: Concepts and technologies are disclosed herein for a virtualized services discovery and recommendation engine. A request for a service can be received from a requestor. The request can include feature data that can define two or more features. Two or more features can be determined based on the feature data and requestor data associated with the requestor can be obtained. Two or more services that satisfy the request can be identified and a recommendation that represents the two or more services can be generated. The recommendation can include a data representation of a custom product that can include the two or more services. The recommendation can be tested to determine if the custom product functions, and the recommendation can be provided to the requestor.

    System and method for analytics with automated whisper mode
    28.
    发明授权
    System and method for analytics with automated whisper mode 有权

    公开(公告)号：US10367942B2

    公开(公告)日：2019-07-30

    申请号：US16151443

    申请日：2018-10-04

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： Reuben Klein ,  Mazin E. Gilbert

    IPC: H04M3/00 ,  H04M5/00 ,  H04M1/64 ,  H04M3/51 ,  H04L12/58 ,  H04L12/18 ,  H04M7/12

    Abstract: A service session is facilitated via a packet switched network; in the service session, user equipment participates in an interactive communication exchange with an agent via a first interaction mode, and the interactive communication exchange is based on a user inquiry. The interactive communication exchange is monitored and a determination is made that a consultation service would facilitate resolution of the user inquiry. A service resource is associated with the service session responsive to determining that the consultation service would facilitate the resolution; the service resource provides consultation to the agent via a second interaction mode without exposing the consultation to the user equipment. The consultation elevates an experience level employed in the first service session towards resolution of the user inquiry.

    SYSTEM AND METHOD FOR ANALYTICS WITH AUTOMATED WHISPER MODE
    29.
    发明申请
    SYSTEM AND METHOD FOR ANALYTICS WITH AUTOMATED WHISPER MODE 审中-公开

    公开(公告)号：US20190037076A1

    公开(公告)日：2019-01-31

    申请号：US16151443

    申请日：2018-10-04

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： Reuben Klein ,  Mazin E. Gilbert

    IPC: H04M3/51 ,  H04L12/18 ,  H04L12/58 ,  H04M7/12

    CPC classification number: H04M3/5191 ,  H04L12/1827 ,  H04L51/02 ,  H04M3/5141 ,  H04M3/5166 ,  H04M3/5175 ,  H04M7/1295

    Abstract: A service session is facilitated via a packet switched network; in the service session, user equipment participates in an interactive communication exchange with an agent via a first interaction mode, and the interactive communication exchange is based on a user inquiry. The interactive communication exchange is monitored and a determination is made that a consultation service would facilitate resolution of the user inquiry. A service resource is associated with the service session responsive to determining that the consultation service would facilitate the resolution; the service resource provides consultation to the agent via a second interaction mode without exposing the consultation to the user equipment. The consultation elevates an experience level employed in the first service session towards resolution of the user inquiry.

    Virtualized services discovery and recommendation engine
    30.
    发明授权
    Virtualized services discovery and recommendation engine 有权

    公开(公告)号：US10127587B2

    公开(公告)日：2018-11-13

    申请号：US14931997

    申请日：2015-11-04

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： Syed Anwar Aftab ,  Arthur Martella ,  Mazin E. Gilbert ,  John F. Murray ,  Rittwik Jana

    IPC: G06Q30/00 ,  G06Q30/06

    Abstract: Concepts and technologies are disclosed herein for a virtualized services discovery and recommendation engine. A request for a service can be received from a requestor. The request can include feature data that can define two or more features. Two or more features can be determined based on the feature data and requestor data associated with the requestor can be obtained. Two or more services that satisfy the request can be identified and a recommendation that represents the two or more services can be generated. The recommendation can include a data representation of a custom product that can include the two or more services. The recommendation can be tested to determine if the custom product functions, and the recommendation can be provided to the requestor.

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