Abstract:
A user is identified based at least in part on a user identification designation associated with an incoming communication. A message recipient is then determined based at least in part on the identified user and one or more address books associated with message recipients by comparing the user identification designation to one or more entries in the one or more recipient databases. The incoming communication is routed to the determined message recipient. Escalation procedures are implemented up to a configured level in the recipient organization based on various criteria. As messages are escalated and deposited in mailboxes associated with the determined message recipients, the determined message recipients are notified of the deposited messages.
Abstract:
A user is identified based at least in part on a user identification designation associated with an incoming communication. A message recipient is then determined based at least in part on the identified user and one or more address books associated with message recipients by comparing the user identification designation to one or more entries in the one or more recipient databases. The incoming communication is routed to the determined message recipient. Escalation procedures are implemented up to a configured level in the recipient organization based on various criteria. As messages are escalated and deposited in mailboxes associated with the determined message recipients, the determined message recipients are notified of the deposited messages.
Abstract:
A user is identified based at least in part on a user identification designation associated with an incoming communication. A message recipient is then determined based at least in part on the identified user and one or more address books associated with message recipients by comparing the user identification designation to one or more entries in the one or more recipient databases. The incoming communication is routed to the determined message recipient. Escalation procedures are implemented up to a configured level in the recipient organization based on various criteria. As messages are escalated and deposited in mailboxes associated with the determined message recipients, the determined message recipients are notified of the deposited messages.
Abstract:
Systems and methods to select peered border elements for a communication session based on Quality-of-Service (QoS) are disclosed. In particular, an example method includes determining a composite QoS parameter of a communication session based on weighting QoS parameters of the session, the QoS parameters including a grade of service parameter of the session and a preferred mode of communication for a voice over Internet protocol (VoIP) device of a called party; querying a telephone number mapping server for a status of each of the peered border elements; assigning the session to be handled by a selected peered border element of the peered border elements based on the composite QoS parameter and the status of each of the peered border elements; and generating a QoS authorization token to reserve network resources associated with the selected peered border element.
Abstract:
A user is identified based at least in part on a user identification designation associated with an incoming communication. A message recipient is then determined based at least in part on the identified user and one or more address books associated with message recipients by comparing the user identification designation to one or more entries in the one or more recipient databases. The incoming communication is routed to the determined message recipient. Escalation procedures are implemented up to a configured level in the recipient organization based on various criteria. As messages are escalated and deposited in mailboxes associated with the determined message recipients, the determined message recipients are notified of the deposited messages.
Abstract:
A system that incorporates teachings of the present disclosure may include, for example, a method that involves receiving an indication that communications with a subscriber have been interrupted while engaged in voicemail processing, and recording a pointer to a last state of voicemail processing. Additional embodiments are disclosed.
Abstract:
An apparatus having an agent that includes a processor and a memory coupled with the processor and communicates with at least one of a fault, configuration, accounting, performance, security module. The processor effectuates operations including determining that a service is operating properly. The processor further effectuates operations including if the service is operating properly and the service is disabled, enabling the service. The processor further effectuates operations including if the service is not operating properly, generating an alarm and if the service is enabled, disabling the service.
Abstract:
A method and apparatus performing operations including instantiating at least one ENUM physical server instance or vENUM virtual machine, wherein the at least one vENUM virtual machine initiating an IMSI session for at least one of a service and a record. The operations further include determining when the at least one of the service and the record is operating. When the at least one of the service and the record is operating, determining if the service was disabled, and if the service was disabled, clear any alarm and announcing service disabled via input/output device. When the at least one of the service and the record is not operating, the operations may include generating an alarm via input/output device, determining if automatic disablement is permitted, and if permitted, automatically disable the at least one of the service and the record. When automatic disablement is not permitted, the operations may include prompting for a disablement instruction via an input/output device and disabling the at least one of the service and the record upon receiving the disablement instruction.
Abstract:
A system that incorporates teachings of the present disclosure may include, for example, receiving a request for a voice call at a mobile switching center server, transmitting a mapping query from the mobile switching center server to a database in response to the request for the voice call, route the request from the mobile switching center server to an internet protocol multimedia subsystem for facilitating establishing the voice call when the mapping query is successful in obtaining an internet protocol address for establishing the voice call with a recipient communication device, and routing the request from the mobile switching center server to a second server for facilitating establishing the voice call without routing the request to the internet protocol multimedia subsystem when the mapping query is not successful in obtaining the internet protocol address. Other embodiments are disclosed.
Abstract:
A determination is made whether to handle a request associated with a specific number range by a physical telephone number mapping service instance provisioned for handling the request for the specific number range or a virtual telephone number mapping service instance provisioned for handling the request for the specific number range. If it is determined that the request should be handled by the physical telephone number mapping service instance, forwarding of the request from the physical telephone number mapping service instance to the virtual telephone number mapping service instance is prevented. If it is determined that the request should be handled by the virtual telephone number mapping service instance, forwarding of the request from the virtual telephone number mapping service instance to the physical telephone number mapping service instance is prevented.