公开(公告)号：US11409816B2

公开(公告)日：2022-08-09

申请号：US15847551

申请日：2017-12-19

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Walamitien H. Oyenan ,  Eric Johnson

IPC: G06F16/22 ,  G06F16/9535 ,  G06F16/9038 ,  G06F3/16 ,  G10L15/22

Abstract: Methods and systems for determining an action to be executed in response to a user query as a function of pre-query context information. One system includes an electronic computing device that includes a microphone, a transceiver, and an electronic processor. The electronic processor is configured to receive audio data from the microphone prior to receiving a user query, and determine, at predetermined time intervals, context information from the audio data. The electronic processor is further configured to store the context information in a memory. The electronic processor is further configured to receive second audio data from the microphone, and determine that the second audio data corresponds to the user query. The electronic processor is further configured to determine an action to be executed as a function of the second audio data and the context information, and execute the action in response to the user query.

公开(公告)号：US10992805B1

公开(公告)日：2021-04-27

申请号：US16752913

申请日：2020-01-27

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Eric Johnson ,  Preetam Pagar ,  Richard Mostaert ,  Mariya Bondareva

IPC: H04M3/51 ,  G06Q50/26 ,  G16H10/60 ,  G10L15/22 ,  G10L15/18 ,  G06K9/00 ,  G06Q10/06 ,  G06K9/72

Abstract: A device, system and method for modifying workflows based on call profile inconsistencies is provided. A device monitors a call, received from a caller reporting an incident. The device performs one or more sentiment analysis and semantic analysis on one or more of: video of the caller on call; audio of the caller on call; and transcribed text of the audio of the call. The device determines a profile for the call, from a plurality of predetermined profiles stored at a memory accessible to the device, the plurality of predetermined profiles previously generated from historical data. In response to determining an inconsistency between the profile for the call and one or more of the sentiment analysis and the semantic analysis, the device determines a modified workflow for handling the call. The device provides, at a notification device, the modified workflow for handling the call reporting the incident.

公开(公告)号：US10685075B2

公开(公告)日：2020-06-16

申请号：US15950317

申请日：2018-04-11

Applicant: MOTOROLA SOLUTIONS, INC

Inventor： Alejandro G. Blanco ,  Hao Zeng ,  Eric Johnson

IPC: G06F16/248 ,  G10L15/22 ,  G10L17/00 ,  G06F16/9535

Abstract: An input audio signal is monitored at an electronic digital assistant of an electronic computing device. The assistant determines that the audio signal includes audio from multiple speaking parties, identifies first and second parties of the multiple parties and roles of the parties, accesses a database of multi-party interaction templates and selects, as a function of the roles of the parties, a particular multi-party interaction template that matches the roles, and then generates, based on a detected content of the audio signal and the particular multi-party interaction template, a database query to retrieve information responsive to or supplemental to content of the audio signal. The assistant then causes the query to be performed results of the query provided to the first party, the second party, a dispatcher or administrator associated with the parties, or a computer-aided-dispatch system associated with the parties.

公开(公告)号：US20190187882A1

公开(公告)日：2019-06-20

申请号：US15847644

申请日：2017-12-19

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Eric Johnson ,  Zheng Fang ,  Yang Luo

IPC: G06F3/0484 ,  G06Q50/26 ,  G06F17/30

CPC classification number: G06F3/04845 ,  G06F16/90335 ,  G06Q50/26

Abstract: Systems and methods for geo-temporal incident navigation. In one method, a graphical user interface (GUI) is generated. The GUI includes a primary window and a secondary window. The primary window includes a peripheral edge, a map, and an incident location indicator overlaid on the map. The secondary window includes an identifier for the incident, a plurality of outcome nodes, corresponding to potential outcomes for the incident, based on a plurality of nodes related to the incident, and a plurality of outcome credibility scores corresponding to the outcome nodes. A graphical control positioned at the peripheral edge of the primary window includes an incident indicator positioned along a timeline. The plurality of outcome nodes is selected and the plurality of credibility scores is computed based on a position of the incident indicator on the timeline. An electronic processor controls a display to present the graphical user interface.