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公开(公告)号：US10306059B1
公开(公告)日：2019-05-28
申请号：US16004582
申请日：2018-06-11
发明人： Mariya Bondareva , Randy L. Ekl , David Kaleko
摘要： Systems and methods of on hold handling of calls are provided. A call may be received, from a caller, at a public safety access point. An Artificial Intelligence (AI) bot may monitor a context associated with the call. The call may be placed on hold. The AI bot may determine, based on the context associated with the call, that the call should be taken off hold.
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公开(公告)号：US12072920B2
公开(公告)日：2024-08-27
申请号：US18064405
申请日：2022-12-12
CPC分类号： G06F16/345 , G06F16/3331
摘要： Techniques for summarization of search results are provided. A similarity search query comprising at least one search criteria is received. The similarity search query is executed on at least one data source containing a plurality of images associated with metadata responsive to the search criteria. A plurality of search results response to the similarity search query is received from the at least one data source. The plurality of search results is clustered based on the metadata associated with the plurality of search results excluding the similarity criteria. The plurality of search results is summarized based on the results of the clustering. The summarization is displayed in a display view. An interactive user interface is provided to refine the plurality of search results based on the summarization.
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公开(公告)号：US10819849B1
公开(公告)日：2020-10-27
申请号：US16597941
申请日：2019-10-10
发明人： Mariya Bondareva , David Kaleko , Yanlin Han
摘要： A device, system and method for address validation is provided. A computing device determines an address associated with a call. The computing device determines whether the address has previously been corrected to one or more different addresses using historical address correction data. In response the address having been previously corrected to the one or more different addresses, the computing device controls a notification device to provide a notification.
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公开(公告)号：US10992805B1
公开(公告)日：2021-04-27
申请号：US16752913
申请日：2020-01-27
摘要： A device, system and method for modifying workflows based on call profile inconsistencies is provided. A device monitors a call, received from a caller reporting an incident. The device performs one or more sentiment analysis and semantic analysis on one or more of: video of the caller on call; audio of the caller on call; and transcribed text of the audio of the call. The device determines a profile for the call, from a plurality of predetermined profiles stored at a memory accessible to the device, the plurality of predetermined profiles previously generated from historical data. In response to determining an inconsistency between the profile for the call and one or more of the sentiment analysis and the semantic analysis, the device determines a modified workflow for handling the call. The device provides, at a notification device, the modified workflow for handling the call reporting the incident.
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5.发明授权公开(公告)号：US10810280B2
公开(公告)日：2020-10-20
申请号：US15851047
申请日：2017-12-21
发明人： Mariya Bondareva , Randy L. Ekl , David Kaleko
摘要： A device, system and method for deploying communication devices based on historic incidents is provided. Predicted incident risks for a given time are determined for regions, based on distance and time differences of historic incidents, relative to the given time and a region over a first time period and a distance from a region, and incident prediction parameters for weighting the differences. From the predicted incident risks, a subset of the regions having highest predicted incident risks is determined, and a prediction efficiency is determined based on a number of the incidents in the subset relative to a total number of the incidents for the regions. The first time period, the distance, and the incident prediction parameters are varied when determining the predicted incident risks and the subset, to maximize the prediction efficiency for the second time period. Commands are generated for deploying communication devices to the subset.
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公开(公告)号：US20180357589A1
公开(公告)日：2018-12-13
申请号：US15617996
申请日：2017-06-08
发明人： Mariya Bondareva , Randy K, Ekl
IPC分类号： G06Q10/06
CPC分类号： G06Q10/063114 , G06Q50/26
摘要： A method of determining geographic service areas. The method includes receiving, at an electronic processor, map information corresponding to a geographical area, and receiving, at the electronic processor, incident information corresponding to the geographical area. The method also includes generating, with the electronic processor, a plurality of partition maps of the geographical area based on the map information and the incident information, and displaying the plurality of partition maps as symbols on a chart according to a compactness index and a workload distribution index of each partition map. Each partition map includes one or more partitions, and each partition represents a geographical service area.
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公开(公告)号：US11501397B2
公开(公告)日：2022-11-15
申请号：US16782770
申请日：2020-02-05
发明人： Mariya Bondareva , Zili Li , Pietro Russo
IPC分类号： G06Q10/10 , G06Q40/08 , G06Q10/06 , G06Q30/02 , G06Q30/06 , G06Q50/26 , G06F16/583 , G06N3/04 , G06Q40/02 , G06V10/32 , G06V20/52 , G06V20/62
摘要： Automated processing, enforcement and intelligent management of vehicle operation violations is disclosed. A method, that is also disclosed, includes obtaining at least one image within which is shown at least a portion of a vehicle. The method also includes receiving image data for the at least one image, and analyzing the image data to generate a violation score for each of one or more potential vehicle operation violations for the vehicle. When the violation score is in-between an upper violation threshold and a lower consideration threshold, user input is obtained that either affirms or rejects existence of a violation and then, once the user input is obtained, a violation notification is generated only when the user input affirms the existence of the violation. When the violation score is higher than the violation threshold, the violation notification is generated without the user input being obtained.
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公开(公告)号：US11475063B2
公开(公告)日：2022-10-18
申请号：US16798658
申请日：2020-02-24
发明人： Zili Li , Mariya Bondareva , Walamitien H. Oyenan
IPC分类号： G06F16/783 , G06N20/00 , G06V20/40 , G08B13/196
摘要： A device, system and method for providing indications of a discrepancy between a video and a textual description of an incident. A public-safety computing device determines a discrepancy between a video of an incident and a textual description of the incident, the textual description being a component of a public-safety incident report associated with the incident. The device, in response to determining the discrepancy, controls a notification device to provide an indication of the discrepancy.
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公开(公告)号：US11093814B2
公开(公告)日：2021-08-17
申请号：US15960695
申请日：2018-04-24
摘要： An example method and apparatus for processing accidental emergency calls is provided herein. The example method includes monitoring an emergency call with an active learning artificial intelligence (AI) bot implemented by a processor. The example method further includes determining, by the AI bot, that the emergency call was disconnected prior to a call taker resolving the emergency call. The example method additionally includes providing, by the AI bot, a score indicative of the likelihood that the emergency call was an accidental call, wherein the call may be based on real-time and historical data. The example method also includes recommending, by the AI bot, a response to the emergency call based upon the score.
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公开(公告)号：US10715662B2
公开(公告)日：2020-07-14
申请号：US16378925
申请日：2019-04-09
发明人： Mariya Bondareva , Randy L. Ekl , David Kaleko
摘要： Systems and methods of on hold handling of calls are provided. A call may be received, from a caller, at a public safety access point. An Artificial Intelligence (AI) bot may monitor a context associated with the call. The call may be placed on hold. The AI bot may determine, based on the context associated with the call, that the call should be taken off hold.
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