公开(公告)号：US11327627B2

公开(公告)日：2022-05-10

申请号：US17244913

申请日：2021-04-29

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Richard Mostaert ,  James C. Duran ,  Anthony R. Metke ,  Trent J. Miller

IPC: G06F3/0481 ,  H04L67/306 ,  H04M3/22 ,  G06F16/9536 ,  H04W4/029

Abstract: A system for managing incidents includes an electronic display, an electronic processor coupled to the electronic display, and memory coupled to the electronic processor and storing instructions. The instructions, when executed by the electronic processor, cause the system to display an incident card on the electronic display, display first incident information on a front side of the incident card, receive a first user input indicating to flip to a back side of the incident card, determine user focus information, generate second incident information based on the user focus information, and display a back side of the card responsive to receiving the first user input. The back side includes the second incident information.

公开(公告)号：US20210286476A1

公开(公告)日：2021-09-16

申请号：US17244913

申请日：2021-04-29

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Richard Mostaert ,  James C. Duran ,  Anthony R. Metke ,  Trent J. Miller

IPC: G06F3/0481 ,  H04L29/08 ,  H04M3/22 ,  G06F16/9536 ,  H04W4/029

Abstract: A system for managing incidents includes an electronic display, an electronic processor coupled to the electronic display, and memory coupled to the electronic processor and storing instructions. The instructions, when executed by the electronic processor, cause the system to display an incident card on the electronic display, display first incident information on a front side of the incident card, receive a first user input indicating to flip to a back side of the incident card, determine user focus information, generate second incident information based on the user focus information, and display a back side of the card responsive to receiving the first user input. The back side includes the second incident information.

公开(公告)号：US11061526B2

公开(公告)日：2021-07-13

申请号：US16707129

申请日：2019-12-09

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Richard Mostaert ,  James C. Duran ,  Anthony R. Metke ,  Trent J. Miller

IPC: G06F3/0481 ,  H04L29/08 ,  H04M3/22 ,  G06F16/9536 ,  H04W4/029

Abstract: A system for managing incidents includes an electronic display, an electronic processor coupled to the electronic display, and memory coupled to the electronic processor and storing instructions. The instructions, when executed by the electronic processor, cause the system to display an incident card on the electronic display, display first incident information on a front side of the incident card, receive a first user input indicating to flip to a back side of the incident card, determine user focus information, generate second incident information based on the user focus information, and display a back side of the card responsive to receiving the first user input. The back side includes the second incident information.

公开(公告)号：US20210173529A1

公开(公告)日：2021-06-10

申请号：US16707129

申请日：2019-12-09

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Richard Mostaert ,  James C. Duran ,  Anthony R. Metke ,  Trent J. Miller

IPC: G06F3/0481 ,  H04L29/08 ,  H04W4/029 ,  G06F16/9536 ,  H04M3/22

Abstract: A system for managing incidents includes an electronic display, an electronic processor coupled to the electronic display, and memory coupled to the electronic processor and storing instructions. The instructions, when executed by the electronic processor, cause the system to display an incident card on the electronic display, display first incident information on a front side of the incident card, receive a first user input indicating to flip to a back side of the incident card, determine user focus information, generate second incident information based on the user focus information, and display a back side of the card responsive to receiving the first user input. The back side includes the second incident information.

公开(公告)号：US10992805B1

公开(公告)日：2021-04-27

申请号：US16752913

申请日：2020-01-27

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Eric Johnson ,  Preetam Pagar ,  Richard Mostaert ,  Mariya Bondareva

IPC: H04M3/51 ,  G06Q50/26 ,  G16H10/60 ,  G10L15/22 ,  G10L15/18 ,  G06K9/00 ,  G06Q10/06 ,  G06K9/72

Abstract: A device, system and method for modifying workflows based on call profile inconsistencies is provided. A device monitors a call, received from a caller reporting an incident. The device performs one or more sentiment analysis and semantic analysis on one or more of: video of the caller on call; audio of the caller on call; and transcribed text of the audio of the call. The device determines a profile for the call, from a plurality of predetermined profiles stored at a memory accessible to the device, the plurality of predetermined profiles previously generated from historical data. In response to determining an inconsistency between the profile for the call and one or more of the sentiment analysis and the semantic analysis, the device determines a modified workflow for handling the call. The device provides, at a notification device, the modified workflow for handling the call reporting the incident.