公开(公告)号：US08406998B2

公开(公告)日：2013-03-26

申请号：US12030026

申请日：2008-02-12

申请人： Shmuel Shaffer ,  Ramanathan T. Jagadeesan ,  Bich Tu Nguyen ,  Gregory D. Pelton ,  Labhesh Patel

发明人： Shmuel Shaffer ,  Ramanathan T. Jagadeesan ,  Bich Tu Nguyen ,  Gregory D. Pelton ,  Labhesh Patel

IPC分类号： G01C21/34

CPC分类号： G01C21/3492 ,  G01C21/3415 ,  G08G1/096811

摘要： A method includes receiving a request to determine a route between a starting location and a destination location. The method also includes determining a first route between the starting location and the destination location using predictive traffic data for at least one location between the starting location and the destination location. The method further includes providing the first route.

摘要翻译： 一种方法包括接收确定起始位置和目的地位置之间的路线的请求。 该方法还包括使用用于起始位置和目的地位置之间的至少一个位置的预测业务数据来确定起始位置和目的地位置之间的第一路线。 该方法还包括提供第一路线。

公开(公告)号：US20120277921A1

公开(公告)日：2012-11-01

申请号：US13098086

申请日：2011-04-29

申请人： Shmuel Shaffer ,  David I. Leimbrock ,  Richard G. Geiger

发明人： Shmuel Shaffer ,  David I. Leimbrock ,  Richard G. Geiger

IPC分类号： G06F1/28

CPC分类号： H02J3/14 ,  G06Q10/06 ,  G06Q50/06 ,  Y02B70/3225 ,  Y04S20/222

摘要： In one embodiment, a policy coordination device receives soft policies from a plurality of localized energy consumption control devices, and examines the received soft policies to determine corresponding energy consumption. From this, the policy coordination device creates a global policy to reduce overall peak energy consumption between the received soft policies. As such, the policy coordination device transmits corresponding policy control commands to one or more of the plurality of localized energy consumption control devices based on the global policy. In another embodiment, a particular localized energy consumption control device discloses its soft policies and in response, receives a policy control command from the policy coordination device to control operation of one or more energy consuming devices (within soft limits of the soft policies) based on the global policy.

摘要翻译： 在一个实施例中，策略协调设备从多个本地化的能量消耗控制设备接收软策略，并检查所接收的软策略以确定相应的能量消耗。 由此，政策协调机制制定了一项全球政策，以减少收到的软政策之间的总体能耗。 因此，策略协调装置基于全局策略向多个本地化能量消耗控制装置中的一个或多个发送相应的策略控制命令。 在另一个实施例中，特定的本地化能量消耗控制装置公开了其软策略，并作为响应，从策略协调装置接收策略控制命令，以控制一个或多个能量消耗装置（在软策略的软限制内）的操作，基于 全球政策。

公开(公告)号：US08300638B2

公开(公告)日：2012-10-30

申请号：US11688381

申请日：2007-03-20

申请人： Amit Barave ,  Shmuel Shaffer

发明人： Amit Barave ,  Shmuel Shaffer

IPC分类号： H04L12/28

CPC分类号： H04L41/0893 ,  H04L51/14

摘要： A device comprising a network resource controller to preempt at least one multiple-user session over a primary modality of communication according to a precedence-level associated with users of the multiple-user session and to switch the multiple-user session to an alternate modality of communication without disconnection of the multiple-user session.

摘要翻译： 一种设备，包括：网络资源控制器，用于根据与所述多用户会话的用户相关联的优先级，通过主要的通信模式抢占至少一个多用户会话，并将所述多用户会话切换到所述多用户会话的替代模式 通信而不断开多用户会话。

公开(公告)号：US08299889B2

公开(公告)日：2012-10-30

申请号：US11999967

申请日：2007-12-07

申请人： Sanjeev Kumar ,  Labhesh Patel ,  Shmuel Shaffer ,  Mukul Jain ,  Arturo A. Rodriguez

发明人： Sanjeev Kumar ,  Labhesh Patel ,  Shmuel Shaffer ,  Mukul Jain ,  Arturo A. Rodriguez

IPC分类号： G06F13/00

CPC分类号： G08C17/02 ,  G06K9/00885 ,  G08C2201/21 ,  G08C2201/30 ,  G08C2201/61 ,  H04N7/163 ,  H04N21/4223 ,  H04N21/43615 ,  H04N21/4415 ,  H04N21/4532 ,  H04N21/485

摘要： An apparatus in one embodiment is operable to receive, from a remote control device associated with a video display device, biometric input of a user. Responsive to a match of the biometric input with stored biometric data of the user, the user is authenticated. The remote control device and/or the video display device are then configured based on user settings associated with the stored biometric data of the user. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

摘要翻译： 一个实施例中的装置可操作以从与视频显示装置相关联的遥控装置接收用户的生物测定输入。 响应于生物识别输入与用户的存储的生物特征数据的匹配，用户被认证。 然后，基于与存储的用户的生物统计数据相关联的用户设置来配置遥控设备和/或视频显示设备。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开的主题。

公开(公告)号：US08270593B2

公开(公告)日：2012-09-18

申请号：US11865307

申请日：2007-10-01

申请人： Labhesh Patel ,  Mukul Jain ,  Shmuel Shaffer ,  Sanjeev Kumar

发明人： Labhesh Patel ,  Mukul Jain ,  Shmuel Shaffer ,  Sanjeev Kumar

IPC分类号： H04M3/00

CPC分类号： G10L17/26 ,  G10L21/0208 ,  G10L2021/065

摘要： In an example embodiment, a system that appropriately routes calls to an agent at a contact center based on the agent's voice and/or hearing characteristics. The agent is selected by matching speech and hearing characteristics of a caller with the speech and hearing characteristics of an agent. In order to find the best match for the caller, the contact center determines if the caller is hearing impaired, and if so determines a suitable frequency range for the caller. If a match cannot be found, the agent's and/or caller's voice may be shifted in real time and adjusted to a frequency range that is best suited for the caller.

摘要翻译： 在示例实施例中，基于代理的语音和/或听觉特征，适当地将呼叫路由到联络中心的代理的系统。 通过将呼叫者的语音和听觉特征与代理的语音和听觉特征相匹配来选择代理。 为了找到呼叫者的最佳匹配，联络中心确定呼叫者是否听力受损，如果确定呼叫者的合适频率范围。 如果找不到匹配，代理和/或呼叫者的语音可能被实时移动并调整到最适合呼叫者的频率范围。

公开(公告)号：US20120213219A1

公开(公告)日：2012-08-23

申请号：US13032346

申请日：2011-02-22

申请人： Shmuel Shaffer ,  Amit Barave

发明人： Shmuel Shaffer ,  Amit Barave

IPC分类号： H04L12/66 ,  H04M1/64 ,  H04M11/00

CPC分类号： H04M3/53341 ,  H04M2203/6081

摘要： In one embodiment, a voicemail system stores a voicemail message left by a first caller for a second caller. The voicemail system facilitates the transfer of a call out of a playback of the voicemail to the first caller and generates a credential that is coupled with the call. If the first caller is not available for the call, the second caller is transferred to the voicemail mailbox of the first caller where second caller records a second voicemail, which is placed in the mailbox of the first caller. The call may be transferred back to the mailbox of the first caller in response to a transfer code entered by the second caller. The voicemail system verifies the second caller based on the credential and returns the second caller to the appropriate location in the queue of voicemails.

摘要翻译： 在一个实施例中，语音邮件系统存储由第一呼叫者留给第二呼叫者的语音邮件消息。 语音邮件系统便于将呼叫从语音邮件的回放传送到第一呼叫者，并且生成与该呼叫相结合的证书。 如果第一呼叫者不可用于呼叫，则第二呼叫者被转移到第一呼叫者的语音邮箱，其中第二呼叫者记录第二语音邮件，该第二语音信箱放在第一呼叫者的邮箱中。 响应于由第二呼叫者输入的传送码，呼叫可以被转移回第一呼叫者的邮箱。 语音邮件系统基于证书验证第二呼叫者，并将第二呼叫者返回到语音邮件队列中的适当位置。

公开(公告)号：US20120155284A1

公开(公告)日：2012-06-21

申请号：US12971205

申请日：2010-12-17

申请人： Shmuel Shaffer ,  Sandeep Jay Shetty ,  Jean-Philippe Vasseur

发明人： Shmuel Shaffer ,  Sandeep Jay Shetty ,  Jean-Philippe Vasseur

IPC分类号： H04W72/04 ,  H04L12/26 ,  H04W40/00

CPC分类号： H04W72/0446 ,  H04B1/713 ,  H04W28/06 ,  H04W72/00 ,  H04W84/18

摘要： In one embodiment, a wireless transmitting node in a frequency hopping wireless network may determine whether a packet can be transmitted within a particular timeslot of a frequency hopping sequence based on a length of the packet. If unable to transmit the packet within the particular timeslot, the transmitting node extends the particular timeslot into a subsequent timeslot to allow transmission of the packet within the extended timeslot at a frequency associated with the particular timeslot. Once the extended timeslot ends, the transmitting node and receiving node hop frequencies into the subsequent timeslot to synchronize with the rest of the network that already hopped at the conventional rate. In another embodiment, a wireless receiving node may also extend the particular timeslot into a subsequent timeslot to allow reception of a packet that would extend beyond the particular timeslot, and may hop frequencies upon expiration of the extended timeslot.

摘要翻译： 在一个实施例中，跳频​​无线网络中的无线发射节点可以基于分组的长度来确定是否可以在跳频序列的特定时隙内发送分组。 如果不能在特定时隙内发送分组，则发送节点将特定时隙扩展到随后的时隙中，以允许以与特定时隙相关联的频率在扩展时隙内传输分组。 一旦扩展时隙结束，发射节点和接收节点将频率跳到随后的时隙中，以与以常规速率跳过的网络的其余部分同步。 在另一个实施例中，无线接收节点还可以将特定时隙扩展到随后的时隙中，以允许接收超出特定时隙的分组，并且可以在扩展时隙到期时跳频。

公开(公告)号：US08199184B2

公开(公告)日：2012-06-12

申请号：US11935470

申请日：2007-11-06

申请人： Shmuel Shaffer ,  Mukul Jain

发明人： Shmuel Shaffer ,  Mukul Jain

IPC分类号： H04N7/14

CPC分类号： H04N7/147 ,  H04N7/15

摘要： A method for visually enhancing a conference includes receiving a first request to enhance a first object. The method also includes establishing a visual conference between at least a local participant and a remote participant. The method additionally includes receiving a visual communication and detecting a reference to the first object in the visual communication. The method further includes, upon detecting the reference to the first object in the visual communication, enhancing for presentation the first object in the visual communication based on the first request.

摘要翻译： 一种用于视觉上增强会议的方法包括接收第一请求以增强第一对象。 该方法还包括在至少本地参与者和远程参与者之间建立视觉会议。 该方法还包括在视觉通信中接收视觉通信并检测对第一对象的引用。 该方法还包括在检测到视觉通信中对第一对象的引用时，基于第一请求增强用于在视觉通信中呈现第一对象。

公开(公告)号：US08190568B2

公开(公告)日：2012-05-29

申请号：US11133915

申请日：2005-05-20

申请人： Denise G. Caballero-McCann ,  Stephen Levy ,  John A. Toebes ,  Labhesh Patel ,  Shmuel Shaffer

发明人： Denise G. Caballero-McCann ,  Stephen Levy ,  John A. Toebes ,  Labhesh Patel ,  Shmuel Shaffer

IPC分类号： G06F7/00 ,  G06F17/00

CPC分类号： H04L67/24 ,  H04L29/06027 ,  H04L51/04 ,  H04L51/14 ,  H04L67/306 ,  H04L67/327 ,  H04M3/42374

摘要： A system and method for providing interactive communications includes receiving a communication from an originator destined for a persona. An identity of the persona is determined and one or more rules associated with the identity of the persona is determined. Presence information of the persona is obtained. The communication is sent to the persona in accordance with the determination of the identity of the persona, the one or more rules associated with the identity, and the presence information of the persona.

摘要翻译： 用于提供交互式通信的系统和方法包括接收来自发往人的目的地的通信。 确定角色的身份，并确定与角色的身份相关联的一个或多个规则。 获得角色的存在信息。 根据角色身份的确定，与身份相关联的一个或多个规则以及角色的存在信息，将该通信发送到角色。

公开(公告)号：US08189761B2

公开(公告)日：2012-05-29

申请号：US11725065

申请日：2007-03-15

申请人： Shmuel Shaffer ,  Mohammed I. Darwish

发明人： Shmuel Shaffer ,  Mohammed I. Darwish

IPC分类号： H04M3/00

CPC分类号： H04M3/5232

摘要： A method for managing calls includes allocating a plurality of agents among a plurality of queues, receiving a plurality of calls each for connection with at least one of the plurality of agents, and assigning each of the plurality of calls to a queue of the plurality of queues. The method further includes monitoring a dynamic value profile for each of the plurality of queues. The dynamic value profile for a queue is calculated based on one or more financial attributes of the current calls in the queue. The method includes determining that the dynamic value profile for a first queue is greater than the dynamic value profile for a second queue. In addition, the method comprises reallocating one or more of the plurality of agents, among the plurality of queues in response to determining that the dynamic value profile for the first queue is greater than the dynamic value profile for the second queue.

摘要翻译： 一种用于管理呼叫的方法包括在多个队列之间分配多个代理，接收多个呼叫，每个呼叫各自用于与所述多个代理中的至少一个代理进行连接;以及将所述多个呼叫中的每一个分配给所述多个 队列 该方法还包括监视多个队列中的每一个的动态值分布。 基于队列中当前呼叫的一个或多个财务属性来计算队列的动态值配置文件。 该方法包括确定第一队列的动态值配置文件大于第二队列的动态值配置文件。 此外，响应于确定第一队列的动态值配置文件大于第二队列的动态值配置文件，该方法包括重新分配多个队列中的一个或多个代理。