公开(公告)号：US11978077B2

公开(公告)日：2024-05-07

申请号：US18174617

申请日：2023-02-25

Applicant: TapText llc

Inventor： Steve Doumar ,  David Teodosio

IPC: H04M1/64 ,  G06F16/955 ,  G06F21/32 ,  G06F21/62 ,  G06K7/14 ,  G06K19/06 ,  G06N20/00 ,  G06Q10/0631 ,  G06Q30/016 ,  G06Q30/0201 ,  G06Q30/0207 ,  H04M3/523 ,  H04M3/527 ,  H04M3/533 ,  G06Q30/0251

CPC classification number: G06Q30/0207 ,  G06F16/9554 ,  G06F16/9558 ,  G06F21/32 ,  G06F21/6245 ,  G06K7/1417 ,  G06K19/06037 ,  G06N20/00 ,  G06Q10/06315 ,  G06Q30/016 ,  G06Q30/0201 ,  H04M3/523 ,  H04M3/527 ,  H04M3/53308 ,  H04M3/53333 ,  G06F2221/2139 ,  G06Q30/0267

Abstract: A system and method for omnichannel text-based routing, transfer, and customer-to-enterprise communications with smart masking of personal information. The system is a cloud-based network containing an interaction control server, a routing engine, an optimization engine, a media translation server, a mobile application, a business entity portal, mobile and compute devices for business enterprise and customer, and an enterprise database. Taken together or in part, said system optimizes customer interactions by delivering context aware text message, chat or email to customers; and when requested by customer, optimally routes with context, based upon a multitude of variables, to best available resource to handle the customer interaction. The system may be accessed through web browsers or purpose-built computer and mobile phone applications.

公开(公告)号：US11657424B2

公开(公告)日：2023-05-23

申请号：US17879605

申请日：2022-08-02

Applicant: TapText llc

Inventor： Steve Doumar

IPC: G06Q30/02 ,  G06Q30/0242

CPC classification number: G06Q30/0243 ,  G06Q30/0244

Abstract: A system and method for multi-channel dynamic advertisement testing. The system comprises a multi-platform adaptive ad campaign manager, a dynamic advertisement engine, a campaign database, and an omnichannel text-based communicator. The system receives customer interactions with two advertisement test variants, establishes a real-time media stream between a customer device and a second user device, and monitors the media stream to collect data related to effectiveness of the advertisement variants. The system may analyze media stream data together with a plurality of other data types to statistically determine which of the two advertisement variants resulted in better performance based on a variety of advertisement metrics. The system may use the plurality of data and the statistical analysis to suggest an advertisement element to be altered in the next round of advertisement variant testing. This system can combine data collection and analytics for an ad campaign together into one system.

公开(公告)号：US11599916B2

公开(公告)日：2023-03-07

申请号：US17209474

申请日：2021-03-23

Applicant: TapText llc

Inventor： Steve Doumar ,  Paul Levasseur

IPC: G06Q30/02 ,  H04L51/10 ,  H04L67/306 ,  H04L51/046 ,  H04L67/02 ,  H04L51/234 ,  G06Q30/0241

Abstract: A system and method for omnichannel text-based routing and customer-to-enterprise communications. The system comprises an interaction control system, an interaction routing system, and a media translation system. The system takes in requests from customers to text, email, or chat with a businessperson and facilitates the interaction by routing, masking, and converting where necessary. The routing is selected from a list of various algorithms and methods to determine the best businessperson to route the customer to. Masking by the system holds anonymity between the customer and businessperson, while conversion happens when the customer and businessperson are using two different communication vehicles such as from text messaging to email.

公开(公告)号：US20230029355A1

公开(公告)日：2023-01-26

申请号：US17875402

申请日：2022-07-27

Applicant: TapText llc

Inventor： Steve Doumar ,  Paul Levasseur

IPC: G06Q30/02 ,  G06K19/06 ,  G06F16/955 ,  G06N20/00 ,  H04M3/527 ,  H04M3/533 ,  G06F21/32 ,  G06F21/62 ,  G06K7/14 ,  G06Q10/06 ,  G06Q30/00 ,  H04M3/523

Abstract: A system and method for omnichannel text-based routing, transfer, and customer-to-enterprise communications. The system is a cloud-based network containing an interaction control server, a routing engine, an optimization engine, a media translation server, a mobile application, a business entity portal, mobile and compute devices for business enterprise and customer, and an enterprise database. Taken together or in part, said system optimizes customer interactions by delivering context aware text message, chat or email to customers; and when requested by customer, optimally routes with context, based upon a multitude of variables, to best available resource to handle the customer interaction. The system may be accessed through web browsers or purpose-built computer and mobile phone applications.

公开(公告)号：US20230016458A1

公开(公告)日：2023-01-19

申请号：US17874183

申请日：2022-07-26

Applicant: TapText llc

Inventor： Steve Doumar

IPC: G06Q30/02 ,  G06K19/06 ,  G06F16/955 ,  G06N20/00 ,  H04M3/527 ,  H04M3/533 ,  G06F21/32 ,  G06F21/62 ,  G06K7/14 ,  G06Q10/06 ,  G06Q30/00 ,  H04M3/523

Abstract: A system and method for messaging-triggered sales lead redirection which uses an interaction control server to facilitate initial communications between potential buyers and sales representatives of sellers. In an embodiment, the system comprises a triggering application installed on a mobile phone of a user (potential buyer), a media gateway server which provides context-aware advertising and through which potential buyers may be connected directly with sales representatives of a seller, and an interaction control server which controls the messaging between the mobile device and the media gateway server.

公开(公告)号：US20220292538A1

公开(公告)日：2022-09-15

申请号：US17711999

申请日：2022-04-01

Applicant: TapText llc

Inventor： Steve Doumar ,  Paul Levasseur

IPC: G06Q30/02 ,  G06K19/06 ,  G06F16/955 ,  G06N20/00 ,  H04M3/527 ,  H04M3/533 ,  G06F21/32 ,  G06F21/62 ,  G06K7/14 ,  G06Q10/06 ,  G06Q30/00 ,  H04M3/523

Abstract: A system and method for omnichannel voice and text-based routing, transfer, and customer-to-enterprise communications with a secure smart mobile user device. The system is a cloud-based network containing an interaction control server, a routing engine, an optimization engine, a media translation server, a mobile application, a business entity portal, mobile and compute devices for business enterprise and customer, and an enterprise database. Taken together or in part, said system optimizes customer interactions by delivering context aware text message, chat or email to customers; and when requested by customer, optimally routes with context, based upon a multitude of variables, to best available resource to handle the customer interaction. The system may be accessed through web browsers, purpose-built computer, mobile phone applications or a secure smart mobile user device.

公开(公告)号：US11270354B2

公开(公告)日：2022-03-08

申请号：US16693275

申请日：2019-11-23

Applicant: TapText llc

Inventor： Steve Doumar

IPC: G06Q30/02 ,  G06Q30/06 ,  G06Q50/00 ,  H04W4/23 ,  H04N21/81 ,  H04L67/02 ,  H04W4/08 ,  H04W4/14

Abstract: A system and method for advertisement campaign tracking and management using a multi-platform adaptive ad campaign manager, a plurality of network connections including a PSTN, the Internet, and a TV network, a cellphone, and dynamic advertisements which a user may tap on, scan, or call with their cellular phone in order to receive an automated SMS response which may contain a link or button to click which may take them to a webpage to complete a transaction in accordance with the advertisement, shortening and automating the conduit from advertisement to user signup or purchase, especially in the case of TV advertisements.

公开(公告)号：US20210224866A1

公开(公告)日：2021-07-22

申请号：US17209474

申请日：2021-03-23

Applicant: TapText llc

Inventor： Steve Doumar

IPC: G06Q30/02 ,  H04L12/58 ,  H04L29/08

Abstract: A system and method for omnichannel text-based routing and customer-to-enterprise communications. The system comprises an interaction control system, an interaction routing system, and a media translation system. The system takes in requests from customers to text, email, or chat with a businessperson and facilitates the interaction by routing, masking, and converting where necessary. The routing is selected from a list of various algorithms and methods to determine the best businessperson to route the customer to. Masking by the system holds anonymity between the customer and businessperson, while conversion happens when the customer and businessperson are using two different communication vehicles such as from text messaging to email.

公开(公告)号：US20240281792A1

公开(公告)日：2024-08-22

申请号：US18586473

申请日：2024-02-24

Applicant: TapText llc

Inventor： Steve Doumar ,  David Teodosio

IPC: G06Q20/32 ,  G06Q20/40 ,  H04W4/80

CPC classification number: G06Q20/3276 ,  G06Q20/4014 ,  H04W4/80

Abstract: A system and method for a dynamic-link verification process between an electronic device and a transaction or event. The first step is engagement by a mobile electronic device with an initiator that is linked with a specific verification event that triggers a text message to auto-populate on a mobile electronic device. The message comprising metadata about the user and the event or transaction. The second step is for the electronic device to send the auto-populated message to a message gateway thus initiating the verification of the user. The message gateway works with a management service and one or more databases to verify the identify and other aspects of the user based on instructions provided by the event host. Approval or denial of the transaction or request to gain entry is sent to the mobile device and the event host.

公开(公告)号：US11995639B2

公开(公告)日：2024-05-28

申请号：US18185993

申请日：2023-03-17

Applicant: TapText llc

Inventor： Steve Doumar ,  Paul Levasseur

IPC: G06Q20/32 ,  G06Q20/40 ,  H04W4/80

CPC classification number: G06Q20/3276 ,  G06Q20/4014 ,  H04W4/80

Abstract: A system and method for a dynamic-link verification process between an electronic device and a transaction or event. The first step is engagement by a mobile electronic device with an initiator that is linked with a specific verification event that triggers a text message to auto-populate on a mobile electronic device. The message comprising metadata about the user and the event or transaction. The second step is for the electronic device to send the auto-populated message to a message gateway thus initiating the verification of the user. The message gateway works with a management service and one or more databases to verify the identify and other aspects of the user based on instructions provided by the event host. Approval or denial of the transaction or request to gain entry is sent to the mobile device and the event host.