公开(公告)号：US20160174239A1

公开(公告)日：2016-06-16

申请号：US14960649

申请日：2015-12-07

申请人： Unify GmbH & Co. KG

发明人： Michael Tietsch ,  Karl Klaghofer

IPC分类号： H04W72/10 ,  H04W72/08 ,  H04L29/06

CPC分类号： H04W72/10 ,  H04L61/2514 ,  H04L61/2575 ,  H04L61/2589 ,  H04L65/1069 ,  H04L65/80 ,  H04W72/085

摘要： A telecommunication system and a method for generating a real time connection between a first endpoint and a second endpoint in an IP network using an ICE STUN connectivity check follow a procedure that includes the steps of generating a list of possible connection paths between the first endpoint and the second endpoint, establishing a respective priority for each possible connection path included in the list, and generating the real time connection between the first endpoint and the second endpoint. During this procedure first there is an attempt to generate the real time connection using the highest-priority connection path. If this is not possible, then the system attempts to establish the real connection using the connection path with the next highest priority, until the real time connection is actually established. Furthermore, for each possible connection path, its respective quality-of-service value is determined and is considered when establishing its priority on the list.

摘要翻译： 使用ICE STUN连接性检查在IP网络中生成第一端点和第二端点之间的实时连接的电信系统和方法遵循包括以下步骤的步骤：生成第一端点与第 所述第二端点，为所述列表中包括的每个可能的连接路径建立相应的优先级，以及生成所述第一端点和所述第二端点之间的实时连接。 在此过程中，首先尝试使用最高优先级的连接路径生成实时连接。 如果不可能，则系统将尝试使用具有下一个最高优先级的连接路径建立实际连接，直到实际建立连接。 此外，对于每个可能的连接路径，确定其各自的服务质量值，并且在列表中建立其优先级时被考虑。

公开(公告)号：US09335829B2

公开(公告)日：2016-05-10

申请号：US14795998

申请日：2015-07-10

申请人： Unify GmbH & Co. KG

发明人： Bruno Bozionek ,  Karl Klaghofer ,  Holger Prange ,  Michael Tietsch

IPC分类号： G06F3/01 ,  G06F3/00 ,  G06F3/038 ,  H04L29/06 ,  H04Q9/00 ,  H04W4/20

CPC分类号： G06F3/017 ,  G06F3/005 ,  G06F3/011 ,  G06F3/038 ,  H04L65/1096 ,  H04Q9/00 ,  H04Q2209/82 ,  H04W4/21

摘要： In a method for capturing and transmitting motion data (s1) from a transmitter (103, 203) to a receiver (104, 204), motion data is captured by a capturing device (102, 202) at the transmitter end, said capturing device (102, 202) registering the motion of an object (106, 206) by means of at least one sensor (101, 201) and converting the registered motion into a digital signal (i2). Said digital signal is fed to the receiver, which embeds the data of the digital signal (i2) in a series (i3) of data and transmits said series of data to a receiver. In addition to or instead of the data of the digital signal, the series of data transmitted by the transmitter contains context data which the receiver uses to interpret and process the originally captured motion data within a defined context.

公开(公告)号：US20140307865A1

公开(公告)日：2014-10-16

申请号：US14250731

申请日：2014-04-11

申请人： Unify GmbH & Co. KG

发明人： Michael Tietsch

IPC分类号： H04M3/523

CPC分类号： H04M3/5231 ,  H04L41/5074 ,  H04L67/146 ,  H04M3/42008 ,  H04M3/42102 ,  H04M3/5183 ,  H04M3/523 ,  H04M3/5232 ,  H04M7/003 ,  H04M7/0048 ,  H04M2203/551

摘要： In a method procedure for managing a caller's call to a call center with a call center agent, an agent is defined to receive the call and identified as the responsible agent for an incident assigned to the call. A relationship is created between the responsible agent and the incident. Then a token is generated that allows the relationship to be addressed without containing any individual connection or personal data for the responsible agent. The token is made available for the caller so the token can be activated when the caller resumes contact with the call center. The token causes the caller to be connected to the responsible agent or a proxy if the token is activated when contact is resumed.

摘要翻译： 在用呼叫中心代理管理到呼叫中心的呼叫者呼叫的方法过程中，代理被定义为接收呼叫并且被识别为分配给该呼叫的事件的负责代理。 在负责人和事件之间建立了关系。 然后生成一个令牌，可以处理关系，而不需要为负责的代理人提供任何个人连接或个人数据。 令牌可用于呼叫者，因此当呼叫者恢复与呼叫中心的联系时，令牌可以被激活。 如果令牌在重新启动联系人时被激活，令牌将使呼叫者连接到负责的代理或代理。

公开(公告)号：US10813105B2

公开(公告)日：2020-10-20

申请号：US16580109

申请日：2019-09-24

申请人： Unify GmbH & Co. KG

发明人： Michael Tietsch ,  Karl Klaghofer

IPC分类号： H04L12/28 ,  H04W72/10 ,  H04L29/06 ,  H04W72/08 ,  H04L29/12

摘要： A telecommunication system and a method for generating a real time connection between a first endpoint and a second endpoint in an IP network using an ICE STUN connectivity check follow a procedure that includes the steps of generating a list of possible connection paths between the first endpoint and the second endpoint, establishing a respective priority for each possible connection path included in the list, and generating the real time connection between the first endpoint and the second endpoint. During this procedure first there is an attempt to generate the real time connection using the highest-priority connection path. If this is not possible, then the system attempts to establish the real connection using the connection path with the next highest priority, until the real time connection is actually established. Furthermore, for each possible connection path, its respective quality-of-service value is determined and is considered when establishing its priority on the list.

公开(公告)号：US10455595B2

公开(公告)日：2019-10-22

申请号：US15838714

申请日：2017-12-12

申请人： Unify GmbH & Co. KG

发明人： Michael Tietsch ,  Karl Klaghofer

IPC分类号： G06F11/00 ,  H04W72/10 ,  H04L29/06 ,  H04W72/08 ,  H04L29/12

摘要： A telecommunication system and a method for generating a real time connection between a first endpoint and a second endpoint in an IP network using an ICE STUN connectivity check follow a procedure that includes the steps of generating a list of possible connection paths between the first endpoint and the second endpoint, establishing a respective priority for each possible connection path included in the list, and generating the real time connection between the first endpoint and the second endpoint. During this procedure first there is an attempt to generate the real time connection using the highest-priority connection path. If this is not possible, then the system attempts to establish the real connection using the connection path with the next highest priority, until the real time connection is actually established. Furthermore, for each possible connection path, its respective quality-of-service value is determined and is considered when establishing its priority on the list.

公开(公告)号：US10455383B2

公开(公告)日：2019-10-22

申请号：US15241313

申请日：2016-08-19

申请人： Unify GmbH & Co. KG

发明人： Bruno Bozionek ,  Dieter Hemkemeyer ,  Karl Klaghofer ,  Ralf Neuhaus ,  Michael Tietsch ,  Rainer Uecker ,  Rainer Zimmermann

IPC分类号： H04M3/42 ,  H04W4/33 ,  H04W64/00 ,  H04W4/029 ,  H04L29/06 ,  H04W4/02 ,  H04W4/04 ,  H04W76/10 ,  H04L29/08

摘要： In one aspect, a method used to determine services in a network is provided. For a plurality of devices, information pertaining to a location of the respective device is stored in a location information item. A location information item providing a location of a user is generated. At least one of the plurality of devices to be used by the user based on the generated location information item and to the stored location information items is automatically selecting; a status report is transmitted to a device used by the user, with the user being offered the use a service via the status report, the offered service effected by the selected device.

公开(公告)号：US09883521B2

公开(公告)日：2018-01-30

申请号：US14960649

申请日：2015-12-07

申请人： Unify GmbH & Co. KG

发明人： Michael Tietsch ,  Karl Klaghofer

IPC分类号： G06F11/00 ,  H04L1/00 ,  H04L12/26 ,  H04W72/10 ,  H04L29/06 ,  H04W72/08 ,  H04L29/12

CPC分类号： H04W72/10 ,  H04L61/2514 ,  H04L61/2575 ,  H04L61/2589 ,  H04L65/1069 ,  H04L65/80 ,  H04W72/085

摘要： A telecommunication system and a method for generating a real time connection between a first endpoint and a second endpoint in an IP network using an ICE STUN connectivity check follow a procedure that includes the steps of generating a list of possible connection paths between the first endpoint and the second endpoint, establishing a respective priority for each possible connection path included in the list, and generating the real time connection between the first endpoint and the second endpoint. During this procedure first there is an attempt to generate the real time connection using the highest-priority connection path. If this is not possible, then the system attempts to establish the real connection using the connection path with the next highest priority, until the real time connection is actually established. Furthermore, for each possible connection path, its respective quality-of-service value is determined and is considered when establishing its priority on the list.

公开(公告)号：US09742817B2

公开(公告)日：2017-08-22

申请号：US15131205

申请日：2016-04-18

申请人： Unify GmbH & Co. KG

发明人： Michael Tietsch ,  Karl Klaghofer ,  Holger Prange

IPC分类号： H04L29/06 ,  H04M7/00

CPC分类号： H04L65/1069 ,  H04L65/1006 ,  H04L65/1016 ,  H04L65/608 ,  H04L65/80 ,  H04M7/006

摘要： In a method for setting up a communication link between a first telephony terminal (PA) and a second telephony terminal (PB) in a communication network which transports data packets, in particular on the Internet, with the aid of at least one signalling Server (SA, SB), in particular with the aid of an SIP Server, the first telephony terminal informs a first signalling Server that a call is intended to be made to the second telephony terminal. The first signalling Server which has been informed or a second signalling Server which has been informed by this first signalling Server recognizes that the call is intended to be made with a particular quality of Service and sets up a communication link between the first telephony terminal and the second telephony terminal, which link corresponds to this quality of Service.

公开(公告)号：US20160309030A1

公开(公告)日：2016-10-20

申请号：US15193341

申请日：2016-06-27

申请人： Unify GmbH & Co. KG

发明人： Michael Tietsch

IPC分类号： H04M3/523 ,  H04M3/51 ,  H04L12/24 ,  H04M7/00 ,  H04L29/08

CPC分类号： H04M3/5231 ,  H04L41/5074 ,  H04L67/146 ,  H04M3/42008 ,  H04M3/42102 ,  H04M3/5183 ,  H04M3/523 ,  H04M3/5232 ,  H04M7/003 ,  H04M7/0048 ,  H04M2203/551

摘要： In a method procedure for managing a caller's call to a call center with a call center agent, an agent is defined to receive the call and identified as the responsible agent for an incident assigned to the call. A relationship is created between the responsible agent and the incident. Then a token is generated that allows the relationship to be addressed without containing any individual connection or personal data for the responsible agent. The token is made available for the caller so the token can be activated when the caller resumes contact with the call center. The token causes the caller to be connected to the responsible agent or a proxy if the token is activated when contact is resumed.

摘要翻译： 在用呼叫中心代理管理到呼叫中心的呼叫者呼叫的方法过程中，代理被定义为接收呼叫并且被识别为分配给该呼叫的事件的负责代理。 在负责人和事件之间建立了关系。 然后生成一个令牌，可以处理关系，而不需要为负责的代理人提供任何个人连接或个人数据。 令牌可用于呼叫者，因此当呼叫者恢复与呼叫中心的联系时，令牌可以被激活。 如果令牌在重新启动联系人时被激活，令牌将使呼叫者连接到负责的代理或代理。

公开(公告)号：US09148514B2

公开(公告)日：2015-09-29

申请号：US13887748

申请日：2013-05-06

申请人： Unify GmbH & Co. KG

发明人： Bruno Bozionek ,  Karl Klaghofer ,  Holger Prange ,  Michael Tietsch

IPC分类号： H04L12/16 ,  H04M3/537 ,  H04M3/533 ,  H04M7/00 ,  H04L29/06

CPC分类号： H04M3/537 ,  H04L65/1059 ,  H04L65/1069 ,  H04M3/53316 ,  H04M7/006

摘要： After the input of a subscriber (TLN1) of the first terminal (EG1), a connection to a temporarily available voice memory (SPS) is signalized by the same, and subsequently a voice message (spn) and at least one piece of retrieval information (ai) identifying the second terminal (EG2) is transmitted and stored at that location. Subsequently, the connection is terminated and the second terminal (EG2) is informed of the presence of a retrievable voice message (spn) in the voice memory (SPS) via the voice memory (SPS) by means of the at least one piece of retrieval information (ai), and the voice message (spn) can be retrieved from the second terminal (EG2) by means of the transmitted retrieval information (ai), or is transmitted to the second terminal (EG2) by the voice memory (SPS). In this manner voice messages (spn) can be stored for terminals (EG2) and retrieved by the same, regardless of whether one or no voice memories—such as an answering machine—is associated with these terminals (EG2).

摘要翻译： 在第一终端（EG1）的用户（TLN1）的输入之后，与暂时可用的语音存储器（SPS）的连接被信号通知，随后发出语音消息（spn）和至少一条检索信息 识别第二终端（EG2）的（ai）被发送并存储在该位置。 随后，连接终止，并且通过语音存储器（SPS）通过至少一个检索通知在语音存储器（SPS）中存在可检索语音消息（spn）的第二终端（EG2） 信息（ai）和语音消息（spn）可以通过所发送的检索信息（ai）从第二终端（EG2）检索，或者由语音存储器（SPS）发送到第二终端（EG2） 。 以这种方式，可以为终端（EG2）存储语音消息（spn）并且由它们检索，而不管一个或没有语音存储器（例如应答机）是否与这些终端（EG2）相关联。