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    Customer service call routing
    331.
    发明授权
    Customer service call routing 有权

    公开(公告)号：US09621724B2

    公开(公告)日：2017-04-11

    申请号：US14185723

    申请日：2014-02-20

    Applicant: EchoStar Technologies L.L.C.

    Inventor： William Michael Beals

    IPC: H04M1/64 ,  H04M3/51 ,  G06F11/30 ,  H04M11/00

    CPC classification number: H04M3/5166 ,  G06F11/3006 ,  G06F11/3055 ,  H04M2203/1075 ,  H04M2203/555

    Abstract: Customer service calls to media service providers are addressed by remotely monitoring and diagnosing the customer's installed equipment. Such remote diagnosis decreases the need for assistance from customer service representatives and on-site repair technicians. In a method of operating a customer service routing system for a media service provider, subscriber equipment is first identified and then data specific to the subscriber equipment is collected. Relevant data can be maintained as an equipment health history in a database that is updated periodically by automatic monitoring. The database can be located within a remote server. Equipment data can be extracted automatically and relayed directly to the subscriber, thereby bypassing interaction with a customer service representative.

    Recorded content repair
    332.
    发明授权
    Recorded content repair 有权

    公开(公告)号：US09620171B2

    公开(公告)日：2017-04-11

    申请号：US14137471

    申请日：2013-12-20

    Applicant: EchoStar Technologies L.L.C.

    Inventor： Milton Kapa, Jr. ,  Mark Wayne Lea

    IPC: G11B27/00 ,  G11B27/034 ,  H04N5/775 ,  H04N5/765

    CPC classification number: G11B27/034 ,  H04N5/765 ,  H04N5/775

    Abstract: A television receiver may detect at least one gap in content within an instance of recorded programming. The television receiver may send to a computer system a request to repair the at least one gap in content within the instance of recorded programming. The television receiver may receive one of content associated with the at least one gap in content, and a notification that indicates unavailability of content associated with the at least one gap in content. The television receiver may edit the instance of recorded programming to include content associated with the at least one gap in content when content associated with the at least one gap in content is received.

    Multiple input television receiver
    336.
    发明授权
    Multiple input television receiver 有权
    多输入电视接收机

    公开(公告)号：US09596428B2

    公开(公告)日：2017-03-14

    申请号：US14331489

    申请日：2014-07-15

    Applicant: EchoStar Technologies L.L.C.

    Inventor： Markus Wayne Jackson

    IPC: H04N5/445 ,  G06F13/00 ,  G06F3/00 ,  H04N5/46 ,  H04N21/426 ,  H04N21/482 ,  H04N5/44 ,  H04N5/45 ,  H04N21/438 ,  H04N21/458

    CPC classification number: H04N5/46 ,  H04N5/4403 ,  H04N5/45 ,  H04N21/4263 ,  H04N21/4316 ,  H04N21/4383 ,  H04N21/4384 ,  H04N21/458 ,  H04N21/4622 ,  H04N21/482 ,  H04N2005/44547 ,  Y10T29/49826

    Abstract: Disclosure is generally directed to a television receiver with multiple inputs, some accepting a local broadcast and some accepting satellite transmissions or transmissions across another network. The television receiver may pass local transmissions through to a display in their original form and at their original frequency, while retuning the display to receive the transmission at its original frequency. The television receiver may also receive, process and provide satellite or other types of programming to the television as necessary. The output of the receiver's modulator may switch back and forth as a user changes between local broadcast and satellite channels. Further, an EPG may be provided that includes information for both programming sources in an integrated fashion.

    Abstract translation: 公开通常针对具有多个输入的电视接收机，一些接收本地广播并且一些接收卫星传输或跨另一网络的传输。 电视接收机可以将本地传输通过其原始形式和原始频率的显示器，同时重新调谐显示器以以其原始频率接收传输。 电视接收机还可以根据需要接收，处理并向电视机提供卫星或其他类型的节目。 当用户在本地广播和卫星频道之间改变时，接收机调制器的输出可以来回切换。 此外，可以提供包括以集成方式的两个节目源的信息的EPG。

    Remote control audio link
    339.
    发明授权
    Remote control audio link 有权
    遥控音频链接

    公开(公告)号：US09570073B2

    公开(公告)日：2017-02-14

    申请号：US14542052

    申请日：2014-11-14

    Applicant: EchoStar Technologies L.L.C.

    Inventor： Jeremy Mickelsen ,  Nathan A. Hale ,  Benjamin Mauser ,  David A. Innes ,  Brad Bylund

    IPC: G10L15/00 ,  G10L15/22 ,  G10L15/30 ,  G10L15/26 ,  H04N21/422 ,  H04N21/47

    CPC classification number: G10L15/22 ,  G10L15/26 ,  G10L15/30 ,  G10L2015/223 ,  H04N21/42203 ,  H04N21/47

    Abstract: One embodiment may take the form of a voice control system. The system may include a first apparatus with a processing unit configured to execute a voice recognition module and one or more executable commands, and a receiver coupled to the processing unit and configured to receive a first audio file from a remote control device. The first audio file may include at least one voice command. The first apparatus may further include a communication component coupled to the processing unit and configured to receive programming content, and one or more storage media storing the voice recognition module. The voice recognition module may be configured to convert voice commands into text.

    Abstract translation: 一个实施例可以采用语音控制系统的形式。 系统可以包括具有被配置为执行语音识别模块和一个或多个可执行命令的处理单元的第一装置，以及耦合到处理单元并被配置为从远程控制装置接收第一音频文件的接收器。 第一音频文件可以包括至少一个语音命令。 第一装置还可以包括耦合到处理单元并被配置为接收节目内容的通信组件以及存储语音识别模块的一个或多个存储介质。 语音识别模块可以被配置为将语音命令转换为文本。

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