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    Method and system for controlling multimedia video communication
    351.
    发明申请
    Method and system for controlling multimedia video communication 有权

    公开(公告)号：US20030174202A1

    公开(公告)日：2003-09-18

    申请号：US10346306

    申请日：2003-01-16

    Inventor： Noam Eshkoli ,  Moshe Elbaz

    IPC: H04N007/14

    CPC classification number: H04N7/152 ,  H04L65/103 ,  H04L65/403 ,  H04M3/563 ,  H04M3/566 ,  H04M3/567 ,  H04M2201/42 ,  H04M2201/50

    Abstract: In an embodiment, a videoconference system is provided in which a conference can be controlled by an end user (e.g., a participant of the conference) without the assistance of an operator. In another embodiment, the end user is presented with a graphical feature on an image associated with an ongoing conference that links to a menu, which in turn links to routines for selecting various options that change the setup of the conference. In yet another embodiment, the parameters of the conference can be changed while the conference is ongoing. In a further embodiment, the conference control unit includes a menu generator. Any combination of the above embodiments can be used together in one embodiment.

    System and method for videoconference initiation
    353.
    发明申请
    System and method for videoconference initiation 有权
    视频会议启动的系统和方法

    公开(公告)号：US20030122923A1

    公开(公告)日：2003-07-03

    申请号：US10032146

    申请日：2001-12-31

    Inventor： Yair Shachar ,  Isac Winter ,  Yaron Menczel

    IPC: H04N007/14 ,  H04M003/42

    CPC classification number: H04M7/0027 ,  H04M2201/50 ,  H04N7/148 ,  H04N7/152

    Abstract: A system and method accepting information regarding audio telephony sessions (e.g., a telephone calls) and, in response, initiating videoconferences via videoconference terminals associated with the audio terminals used for the audio telephony sessions.

    Abstract translation: 接收关于音频电话会话（例如，电话呼叫）的信息的系统和方法，并且作为响应，通过与用于音频电话会话的音频终端相关联的视频会议终端发起视频会议。

    System for routing electronic mails
    355.
    发明申请
    System for routing electronic mails 有权

    公开(公告)号：US20030018729A1

    公开(公告)日：2003-01-23

    申请号：US10234616

    申请日：2002-09-03

    Inventor： Alec Miloslavsky

    IPC: G06F015/16

    CPC classification number: H04N7/148 ,  G06Q10/107 ,  H04L45/306 ,  H04L51/14 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/5183 ,  H04M3/5307 ,  H04M7/0054 ,  H04M2201/50 ,  H04M2242/22 ,  H04N7/15

    Abstract: A system for routing electronic mails to one of a plurality of support persons in a processing center is disclosed. Each person has a skill set that is suitable for responding to a certain type of e-mails. The system comprises an e-mail server for receiving the e-mail from a sender, an information extractor for extracting relevant information from the e-mail, and a router for routing the e-mail. The system contains a database for storing information related to all persons who can answer e-mails. The system also contains a server for storing the history of all activities in the system. The router can make routing decisions and perform load-balancing and alert functions based on the information stored in the database and the server.

    Queue prioritization based on competitive user input
    356.
    发明申请
    Queue prioritization based on competitive user input 有权
    基于竞争用户输入的队列优先级排序

    公开(公告)号：US20020131399A1

    公开(公告)日：2002-09-19

    申请号：US10116427

    申请日：2002-04-03

    Inventor： Laurent Philonenko

    IPC: H04L012/28

    CPC classification number: H04M3/5237 ,  H04L29/06 ,  H04M3/48 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/5231 ,  H04M3/5232 ,  H04M3/5235 ,  H04M3/5307 ,  H04M7/0033 ,  H04M7/0054 ,  H04M7/12 ,  H04M7/126 ,  H04M2201/50 ,  H04M2207/12

    Abstract: A routing system is disclosed for routing communication events. The system comprises at least one data queue for queuing incoming events; at least one interaction mechanism for enabling bi-directional communication with authors of events in queue; and a processor for processing events in queue according to routing rules. In a preferred embodiment authors of the communication events are solicited through the at least one interaction mechanism to make a value contribution in exchange for advancement in the data queue.

    Abstract translation: 公开了用于路由通信事件的路由系统。 系统包括用于排队进入事件的至少一个数据队列; 至少一个交互机制，用于与队列中的事件的作者进行双向通信; 以及根据路由规则处理队列中的事件的处理器。 在优选实施例中，通过至少一个交互机制来请求通信事件的作者，以作为数据队列中的进步的交换值。

    Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center
    357.
    发明授权
    Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center 有权
    通过确定来自呼叫中心的外向呼叫活动期间呼出呼叫生成的最佳频率来预测和管理呼叫负载的方法

    公开(公告)号：US06449358B1

    公开(公告)日：2002-09-10

    申请号：US09550006

    申请日：2000-04-14

    Applicant: Nikolay Anisimov ,  Konstatin Kishinsky ,  Niolay Korolev ,  Gregory Pogossiants ,  Yuri Shtivelman ,  Vadim Zyarko

    Inventor： Nikolay Anisimov ,  Konstatin Kishinsky ,  Niolay Korolev ,  Gregory Pogossiants ,  Yuri Shtivelman ,  Vadim Zyarko

    IPC: H04M300

    CPC classification number: H04L29/06 ,  H04M3/42323 ,  H04M3/48 ,  H04M3/5158 ,  H04M3/5183 ,  H04M3/523 ,  H04M3/5231 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5235 ,  H04M3/5238 ,  H04M3/5307 ,  H04M7/0033 ,  H04M7/12 ,  H04M2201/50 ,  H04M2207/12

    Abstract: A system for balancing outbound dialing rate with agent utilization in a telephony call center, minimizing wait time for answered outdialed calls has a call number generating module for generating numbers to be automatically dialed, a dialing unit for dialing numbers generated, a queue for queing answered calls, and a stat module for monitoring performance and generating a call generation rate. The system uses an analytical method in one embodiment for determining the call generation rate, wherein the method uses one or more of distribution function of system processes, numerical methods, solving of non-linear equations, or probability techniques. In another embodiment the system accomplishes the same purpose using a simulation method for determining the call generation rate, wherein parameters relating to a queing system are estimated in absence of sufficient information by simulating each of the system's processes, predicting behavior of the system on basis of previous experience, and finding optimal point in future to make a next call.

    Abstract translation: 用于在电话呼叫中心中平衡出站拨号速率与代理利用率的系统，最小化应答的拨出呼叫的等待时间，具有用于生成要自动拨号的号码的呼叫号码产生模块，用于拨打所生成的号码的拨号单元，用于排队的队列 呼叫和用于监视性能并产生呼叫生成速率的统计模块。 该系统在一个实施例中使用分析方法来确定呼叫生成速率，其中该方法使用系统过程的分布函数，数值方法，非线性方程的求解或概率技术中的一个或多个。 在另一个实施例中，该系统使用用于确定呼叫生成速率的模拟方法来实现相同的目的，其中与排队系统有关的参数通过模拟系统的每个进程而不存在足够的信息来估计，基于 以前的经验，并在未来找到最佳点，进行下一个电话。

    Audio/video conference system for electronic caregiving
    359.
    发明申请
    Audio/video conference system for electronic caregiving 审中-公开
    用于电子护理的音频/视频会议系统

    公开(公告)号：US20010054071A1

    公开(公告)日：2001-12-20

    申请号：US09803406

    申请日：2001-03-09

    Inventor： Gerald E. Loeb

    IPC: G06F015/16

    CPC classification number: H04L65/1069 ,  H04L12/1822 ,  H04L12/5692 ,  H04L29/06027 ,  H04M3/56 ,  H04M2201/50 ,  H04N7/141

    Abstract: A conference system for electronic caregiving is described. A one-on-one audio/video-call system allows communication between an elderly or disabled user and caregiver using audio, video and/or data. The system includes two communication systemsnullone for the user and one for the caregiver. Each communication system includes a console coupled to a television. The console has a digital processor, storage, software, and connections to telephone equipment, channel tuner, a video camera, and steering for the video camera. A remote control issues commands to the console to initiate or accept calls to the other communication system. The phone line is used to carry the audio portion of the call while the network is used to carry any video and/or data portion of the call. In some embodiments, a passkey allows the caregiver's communication system to control the user's communication system without any interaction by the user. In other embodiments, more than one video camera is used for a communication system. A microphone can be coupled to the remote control to collect the audio channel for the call.

    Abstract translation: 描述了一种用于电子护理的会议系统。 一对一的音频/视频呼叫系统允许老年人或残疾用户与使用音频，视频和/或数据的照顾者进行通信。 该系统包括两个通信系统 - 一个用于用户，一个用于照顾者。 每个通信系统包括耦合到电视的控制台。 控制台具有数字处理器，存储，软件以及与电话设备，频道调谐器，摄像机以及摄像机转向的连接。 遥控器向控制台发出命令以启动或接受对其他通信系统的呼叫。 电话线用于携带呼叫的音频部分，同时网络用于承载呼叫的任何视频和/或数据部分。 在一些实施例中，密钥允许看护者的通信系统在没有用户的任何交互的情况下控制用户的通信系统。 在其他实施例中，多于一个摄像机用于通信系统。 麦克风可以耦合到遥控器以收集用于呼叫的音频频道。

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