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    TELEPHONY SYSTEM COMPRISING A MASTER DEVICE AND AT LEAST ONE SLAVE DEVICE CONNECTED BY A COMMUNICATION NETWORK
    2.
    发明申请
    TELEPHONY SYSTEM COMPRISING A MASTER DEVICE AND AT LEAST ONE SLAVE DEVICE CONNECTED BY A COMMUNICATION NETWORK 审中-公开
    包含主设备和至少一个由通信网络连接的从设备的电话系统

    公开(公告)号：US20150264188A1

    公开(公告)日：2015-09-17

    申请号：US14434417

    申请日：2013-10-08

    申请人： SAGEMCON BROADBAND SAS

    发明人： Fabrice Cluzeau ,  Olivier Beneze

    IPC分类号： H04M7/12 ,  H04M7/00

    CPC分类号： H04M7/128 ,  H04M7/009 ,  H04M7/129 ,  H04Q3/62 ,  H04Q2213/13092 ,  H04Q2213/13093 ,  H04Q2213/1322

    摘要： A telephony system including a plurality of devices including a master device and at least one slave device connected by a communication network, the system being intended to be connected to at least one telephone line and to at least one telephone terminal, each device including at least one telephone interface adapted for connecting at least one respective telephone line and/or a telephone interface adapted for connecting at least one respective telephone terminal. The master device including a telephone call management module, said devices switch to the telephone call management module any event issuing from a telephone interface and relating to an incoming call or to an outgoing call, and switch to a telephone interface any command sent by the telephone call management and addressed to said telephone interface.

    摘要翻译： 一种包括多个设备的电话系统，包括主设备和由通信网络连接的至少一个从设备，该系统旨在连接至少一个电话线路和至少一个电话终端，每个设备至少包括 一个电话接口，适于连接至少一个相应的电话线和/或适于连接至少一个相应的电话终端的电话接口。 所述主设备包括电话呼叫管理模块，所述设备切换到电话呼叫管理模块，任何从电话接口发出并涉及到来电或去往呼叫的事件，并且切换到电话接口，由电话发送的任何命令 呼叫管理，并发送到所述电话接口。

    Correlating information between internet and call center environments
    3.
    发明授权
    Correlating information between internet and call center environments 有权
    互联网和呼叫中心环境之间的相关信息

    公开(公告)号：US09112952B2

    公开(公告)日：2015-08-18

    申请号：US13205121

    申请日：2011-08-08

    申请人： Sanford Samuel Brown ,  Oleh George Danyluk ,  Ronald V. Grippo

    发明人： Sanford Samuel Brown ,  Oleh George Danyluk ,  Ronald V. Grippo

    IPC分类号： H04M7/00 ,  G06Q30/02 ,  H04L29/06 ,  H04M3/51 ,  H04L29/08 ,  H04M3/42 ,  H04M3/523 ,  H04M7/12

    CPC分类号： H04M7/003 ,  G06Q30/02 ,  H04L29/06 ,  H04L67/22 ,  H04L67/26 ,  H04M3/42102 ,  H04M3/42195 ,  H04M3/5191 ,  H04M3/5231 ,  H04M7/12 ,  H04M2207/20 ,  H04Q2213/13072 ,  H04Q2213/13091 ,  H04Q2213/13093 ,  H04Q2213/13152 ,  H04Q2213/13175 ,  H04Q2213/13389

    摘要： Coordination of information at the network-based level between call centers connectable over a telecommunications network, such as a telephone network, and a packet network, creates improved integration of and bonding between a customer's interaction with a Web site and with a call center. Information about the customer and the customer's Web interaction are delivered to the call center agent along with the call, leading to increased productivity and efficiency in call handling and improved call routing. Calls may be routed to existing call centers based upon information from the Web experience, and information from the user's Web interaction is shared with the call center. Web interaction information is passed to existing call centers using known call center external control methods, such as DNIS signaling. Information about the Web experience may also be “whispered” to the call center agent, and an agent may “push” Web pages for review by the customer.

    摘要翻译： 通过诸如电话网络和分组网络之类的电信网络可连接的呼叫中心之间的基于网络的级别的信息协调，可以改善客户与网站与呼叫中心的交互的集成和绑定。 有关客户和客户Web互动的信息随呼叫一起传递给呼叫中心代理，从而提高呼叫处理的效率和效率，改善呼叫路由。 可以根据来自Web体验的信息将呼叫路由到现有呼叫中心，并且来自用户的Web交互的信息与呼叫中心共享。 使用已知的呼叫中心外部控制方法（如DNIS信令）将Web交互信息传递到现有呼叫中心。 有关Web体验的信息也可能对呼叫中心代理“低声”，代理可以“推送”网页以供客户审查。

    Prepaid Short Messaging
    5.
    发明申请
    Prepaid Short Messaging 审中-公开
    预付短信

    公开(公告)号：US20150189099A1

    公开(公告)日：2015-07-02

    申请号：US14645819

    申请日：2015-03-12

    申请人： TeleCommunication Systems, Inc.

    发明人： Mark Titus ,  Dara Ung ,  Carle S. Johnson, JR. ,  Erik Wallace ,  Phillip Geil ,  Daniel Hronek

    IPC分类号： H04M17/00 ,  H04W4/12

    CPC分类号： H04M17/10 ,  G06Q20/10 ,  G06Q20/102 ,  G06Q20/105 ,  G06Q20/108 ,  G06Q20/3674 ,  G06Q40/00 ,  G06Q40/06 ,  G06Q40/12 ,  H04L12/1432 ,  H04M15/51 ,  H04M15/8207 ,  H04M15/854 ,  H04M15/90 ,  H04M17/00 ,  H04M2215/016 ,  H04M2215/22 ,  H04M2215/28 ,  H04M2215/32 ,  H04M2215/54 ,  H04M2215/7813 ,  H04M2215/8166 ,  H04Q3/0029 ,  H04Q3/0045 ,  H04Q2213/13093 ,  H04Q2213/13098 ,  H04Q2213/13103 ,  H04Q2213/1313 ,  H04Q2213/13134 ,  H04Q2213/13175 ,  H04Q2213/13196 ,  H04Q2213/13336 ,  H04Q2213/13345 ,  H04Q2213/13375 ,  H04Q2213/13377 ,  H04Q2213/13389 ,  H04W4/12 ,  H04W4/14 ,  H04W4/24 ,  H04W8/18

    摘要： A prepaid messaging solution which uses open networking standards (e.g., TCP/IP) and which supports pre-payment of enhanced Internet messaging services. The disclosed prepaid architectures and methods accurately determine if a subscriber has sufficient account balance to deliver a complete short message, prior to delivery of the message. The short message may be prevented from being delivered (either at the source end or at the destination end) if insufficient funds are in the subscriber's account. A prepaid tariff engine is preferably extensible over a TCP/IP network, and supports remote interaction with the SMSC and web chat servers for the purpose of applying a real-time billing charge for each message. A service provider may create subscriber classes of service that define and uniquely identify subscriber rate and/or tariffing plans used to apply real-time billing charges for sending or receiving of messages. The prepaid short message tariff engine determines the appropriate message billing based upon, e.g., flat rate per message, message count (e.g., 10 messages @ $5.00), character count (e.g., $0.01/char.), Time of Day, Day of Week (i.e., peak & non-peak hours), type of message, and/or mobile location (i.e., network point code). The prepaid short messaging service preferably supports Internet web page access to subscriber's relating to their short messaging account balances and status maintained in the prepaid short messaging database of the prepaid messaging server.

    摘要翻译： 一种使用开放网络标准（例如TCP / IP）并且支持增强型互联网消息传递服务的预付费的预付费消息解决方案。 所披露的预付费架构和方法在交付消息之前准确地确定订户是否具有足够的帐户余额来递送完整的短消息。 如果订户的帐户中没有足够的资金，则可以防止短消息被传送（源端或目的地端）。 预付费率引擎优选通过TCP / IP网络是可扩展的，并且支持与SMSC和网络聊天服务器的远程交互，以便为每个消息应用实时计费费用。 服务提供商可以创建用户等级的服务，其定义并唯一地标识用于应用实时计费费用以发送或接收消息的用户速率和/或费率计划。 预付短信费率引擎基于例如每消息的统一费率，消息计数（例如，10个消息@ $ 5.00），字符数（例如，0.01美元/个字符），一天中的一天，星期几来确定适当的消息计费 （即峰值和非高峰时段），消息类型和/或移动位置（即网络点代码）。 预付费短消息服务优选地支持对与短消息账户余额有关的用户的因特网网页访问以及在预付费消息服务器的预付费短消息数据库中维护的状态。

    Prepaid Short Messaging
    9.
    发明申请
    Prepaid Short Messaging 审中-公开
    预付短信

    公开(公告)号：US20140220931A1

    公开(公告)日：2014-08-07

    申请号：US14248833

    申请日：2014-04-09

    申请人： TeleCommunication Systems, Inc.

    发明人： Mark Titus, JR. ,  Dara Ung ,  Carle S. Johnson, JR. ,  Erik Wallace ,  Phillip Geil ,  Daniel Hronek

    IPC分类号： H04M17/00

    CPC分类号： H04M17/10 ,  G06Q20/10 ,  G06Q20/102 ,  G06Q20/105 ,  G06Q20/108 ,  G06Q20/3674 ,  G06Q40/00 ,  G06Q40/06 ,  G06Q40/12 ,  H04L12/1432 ,  H04M15/51 ,  H04M15/8207 ,  H04M15/854 ,  H04M15/90 ,  H04M17/00 ,  H04M2215/016 ,  H04M2215/22 ,  H04M2215/28 ,  H04M2215/32 ,  H04M2215/54 ,  H04M2215/7813 ,  H04M2215/8166 ,  H04Q3/0029 ,  H04Q3/0045 ,  H04Q2213/13093 ,  H04Q2213/13098 ,  H04Q2213/13103 ,  H04Q2213/1313 ,  H04Q2213/13134 ,  H04Q2213/13175 ,  H04Q2213/13196 ,  H04Q2213/13336 ,  H04Q2213/13345 ,  H04Q2213/13375 ,  H04Q2213/13377 ,  H04Q2213/13389 ,  H04W4/12 ,  H04W4/14 ,  H04W4/24 ,  H04W8/18

    摘要： A prepaid messaging solution which uses open networking standards (e.g., TCP/IP) and which supports pre-payment of enhanced Internet messaging services. The disclosed prepaid architectures and methods accurately determine if a subscriber has sufficient account balance to deliver a complete short message, prior to delivery of the message. The short message may be prevented from being delivered (either at the source end or at the destination end) if insufficient funds are in the subscriber's account. A prepaid tariff engine is preferably extensible over a TCP/IP network, and supports remote interaction with the SMSC and web chat servers for the purpose of applying a real-time billing charge for each message. A service provider may create subscriber classes of service that define and uniquely identify subscriber rate and/or tariffing plans used to apply real-time billing charges for sending or receiving of messages. The prepaid short message tariff engine determines the appropriate message billing based upon, e.g., flat rate per message, message count (e.g., 10 messages @ $ 5.00), character count (e.g., $0.01/char.), Time of Day, Day of Week (i.e., peak & non-peak hours), type of message, and/or mobile location (i.e., network point code). The prepaid short messaging service preferably supports Internet web page access to subscriber's relating to their short messaging account balances and status maintained in the prepaid short messaging database of the prepaid messaging server.

    摘要翻译： 一种使用开放网络标准（例如TCP / IP）并且支持增强型互联网消息传递服务的预付费的预付费消息解决方案。 所披露的预付费架构和方法在交付消息之前准确地确定订户是否具有足够的帐户余额来递送完整的短消息。 如果订户的帐户中没有足够的资金，则可以防止短消息被传送（源端或目的地端）。 预付费率引擎优选通过TCP / IP网络是可扩展的，并且支持与SMSC和网络聊天服务器的远程交互，以便为每个消息应用实时计费费用。 服务提供商可以创建用户等级的服务，其定义并唯一地标识用于应用实时计费费用以发送或接收消息的用户速率和/或费率计划。 预付费短信资费引擎基于例如每消息的统一费率，消息计数（例如，10元消息@ $ 5.00），字符数（例如，0.01美元/个字符），一天中的一天， 周（即峰值和非高峰时段），消息类型和/或移动位置（即网络点代码）。 预付费短消息服务优选地支持对与短消息账户余额有关的用户的因特网网页访问以及在预付费消息服务器的预付费短消息数据库中维护的状态。