公开(公告)号：US10524103B2

公开(公告)日：2019-12-31

申请号：US15096981

申请日：2016-04-12

Applicant: Avaya Inc.

Inventor： Parameshwaran Krishnan ,  Navjot Singh

IPC: H04W4/90 ,  H04B5/00 ,  H04W4/80 ,  H04W4/029

Abstract: A device, system, and method locates user devices in enterprises. The method performed by an enterprise server of an enterprise includes receiving contact data from an emergency services device, the contact data comprising location related data of a user device and identification data of the user device. The method includes determining if a general location data of the user device is associated with an area data of the enterprise as a function of the location related data. The method includes determining a precise location data of the user device within the area data of the enterprise based on the contact data.

公开(公告)号：US09961120B2

公开(公告)日：2018-05-01

申请号：US14872956

申请日：2015-10-01

Applicant: Avaya Inc.

Inventor： Parameshwaran Krishnan ,  Tony McCormack ,  Navjot Singh

IPC: G06F15/16 ,  H04L29/06 ,  H04L29/08

CPC classification number: H04L65/4015 ,  H04L65/1069 ,  H04L65/403 ,  H04L67/143

Abstract: A communication session is established with a contact center. The communication session includes a first concurrent communication session in a first communication medium and a second concurrent communication session in a second communication medium. The first communication medium and the second communication medium are different communication mediums. For example, the first concurrent communication session may be a voice communication session with a user and the second concurrent communication session may be multimedia communication session with the user. A task is identified that needs to be accomplished in the communication session (e.g., in one of first or second concurrent communication sessions). A determination is made if the first communication medium is an optimal communication medium for the task. In response to determining that the first communication medium is the optimal communication medium for the task, the first task is implemented in the first concurrent communication session.

公开(公告)号：US09571660B2

公开(公告)日：2017-02-14

申请号：US14512087

申请日：2014-10-10

Applicant: Avaya, Inc.

Inventor： Reinhard Klemm ,  Parameshwaran Krishnan ,  Navjot Singh

IPC: H04M3/42 ,  H04M3/56 ,  H04L12/58 ,  H04L12/18

CPC classification number: H04M3/565 ,  H04L12/1827 ,  H04L51/04

Abstract: Questions are received for a conference call. The questions are submitted electronically, such as by email or Instant Messaging (IM). The questions can be submitted before and/or during the conference call. The questions are clustered into one or more similar categories. The clustered questions are sent to participants of a conference. For example, the questions can be sent to a presenter of the conference call as an agenda to follow for a question and answer section of the conference call. Likewise, the questions may also be sent to the conference participants as an agenda of the question and answer section of the conference call. The presenter can discuss the questions with the conference participants based on the categorization of the submitted questions.

Abstract translation: 收到电话会议的问题。 这些问题以电子方式提交，例如通过电子邮件或即时消息（IM）。 问题可以在电话会议之前和/或会议期间提交。 问题集中在一个或多个类似的类别中。 聚集的问题被发送给会议的参与者。 例如，可将问题发送给电话会议的主持人作为电话会议的问答部分的议程。 同样，这些问题也可以作为电话会议的问答部分的议程发送给会议参与者。 演讲者可以根据提交的问题的分类与会议参与者讨论问题。

公开(公告)号：US09485357B2

公开(公告)日：2016-11-01

申请号：US14673430

申请日：2015-03-30

Applicant: Avaya Inc.

Inventor： Mark J. Fletcher ,  Parameshwaran Krishnan ,  Joann J. Ordille ,  Navjot Singh

IPC: H04M11/00 ,  H04M3/51

CPC classification number: H04M3/5116 ,  H04M3/523 ,  H04M2201/18 ,  H04M2203/2094

Abstract: Public safety access points (PSAP), such as 911 and e911 service providers, are often overwhelmed with information coming from a number of callers. As part of an initial assessment, a determination is often made as to whether two or more callers are calling about the same emergent event. If two or more callers are calling about the same emergent event, the callers and PSAP may interact at the same time but differently, such as different content or different media types. As a benefit, on-site activities may be coordinated in a manner that helps reduce the demands on PSAP resources and helps to facilitate a more accurate and appropriate response to the emergent event.

Abstract translation: 公共安全接入点（PSAP），如911和e911服务提供商，往往被来自多个呼叫者的信息所淹没。 作为初步评估的一部分，通常会确定两个或多个呼叫者是否正在呼叫同一紧急事件。 如果两个或多个呼叫者正在呼叫相同的紧急事件，则呼叫者和PSAP可以在不同的内容或不同的媒体类型的同时进行交互。 作为一个好处，现场活动可以以有助于减少对PSAP资源的需求的方式进行协调，并有助于更加准确和适当地应对紧急情况。

公开(公告)号：US09379999B2

公开(公告)日：2016-06-28

申请号：US14500630

申请日：2014-09-29

Applicant: Avaya Inc.

Inventor： John Lynch ,  Jon Bentley ,  Parameshwaran Krishnan ,  Peter Tarle

IPC: H04N7/14 ,  H04L12/911 ,  H04L29/06 ,  H04N7/15

CPC classification number: H04L47/783 ,  H04L47/19 ,  H04L47/263 ,  H04L65/602 ,  H04L67/146 ,  H04M3/567 ,  H04N7/152 ,  Y02D50/10

Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for managing bandwidth based on audio power level. In a particular embodiment, a method includes receiving a media stream from a first client device, wherein the media stream includes an audio stream. During receipt of the media stream, the method provides determining whether an audio power level of the audio stream satisfies criteria for inclusion in an output media stream from the media server system along with one or more media streams received from one or more other client devices. Upon determining that the criteria is not satisfied, the method provides transferring a first notification to the first client device that includes a first instruction for the first client device to reduce an amount of bandwidth used for transferring the media stream.

Abstract translation: 本文公开的实施例提供了用于基于音频功率电平来管理带宽的系统，方法和计算机可读介质。 在特定实施例中，一种方法包括从第一客户端设备接收媒体流，其中媒体流包括音频流。 在接收媒体流期间，该方法提供确定音频流的音频功率级别是否满足包含在来自媒体服务器系统的输出媒体流中的标准以及从一个或多个其他客户端设备接收的一个或多个媒体流。 在确定标准不满足时，该方法提供向第一客户端设备传送第一通知，该第一通知包括第一客户端设备的第一指令以减少用于传送媒体流的带宽量。

公开(公告)号：US09100546B2

公开(公告)日：2015-08-04

申请号：US13762452

申请日：2013-02-08

Applicant: Avaya Inc.

Inventor： Jon Louis Bentley ,  Parameshwaran Krishnan ,  Peter Tarle

IPC: H04N7/14 ,  H04N7/15 ,  H04M3/56

CPC classification number: H04N7/155 ,  H04M3/56 ,  H04M3/567 ,  H04M2203/1025 ,  H04M2203/305

Abstract: System and method to provide an immersive virtual world conference environment, the method including: establishing a live virtual world conference, by use of a virtual world server; recording, in a memory coupled to the virtual world server, events related to live participants in the live virtual world conference, wherein the live participants are communicatively coupled to the virtual world server; receiving a request from a first virtual user to experience the virtual world conference at a predetermined virtual time that is different than a present real time; retrieving from the memory events related to live participants that occurred no later than the predetermined virtual time; restoring a conference state based upon the retrieved events; and providing an interaction responsive to the conference state and the first virtual user, in order to produce the immersive virtual world conference state.

Abstract translation: 提供沉浸式虚拟世界会议环境的系统和方法，该方法包括：通过使用虚拟世界服务器建立实时虚拟世界会议; 在耦合到虚拟世界服务器的存储器中记录与实况虚拟世界会议中的现场参与者相关的事件，其中现场参与者通信地耦合到虚拟世界服务器; 接收来自第一虚拟用户的请求以与当前实时不同的预定虚拟时间体验虚拟世界会议; 从与所述活动参与者相关的事件中检索不晚于所述预定虚拟时间发生的事件; 基于检索到的事件恢复会议状态; 以及提供响应于会议状态和第一虚拟用户的交互，以便产生沉浸式虚拟世界会议状态。

公开(公告)号：US09094572B2

公开(公告)日：2015-07-28

申请号：US13786780

申请日：2013-03-06

Applicant: Avaya Inc.

Inventor： Jon Louis Bentley ,  Parameshwaran Krishnan ,  Peter Tarle

IPC: H04N7/14 ,  H04N7/15 ,  H04L29/06 ,  H04M3/56

CPC classification number: H04N7/15 ,  H04L12/1822 ,  H04L12/1831 ,  H04L65/1069 ,  H04L65/4038 ,  H04M3/567

Abstract: A conferencing system includes an authentication module for establishing a communication session. The communication session includes a communication interface to a plurality of participants. The conferencing system further includes a selection module for letting a participant select a leader among the plurality of participants. The conferencing system further includes a duplication module configured to provide audio and visual views of the communication session to the participant based upon audio and visual views of the communication session associated with the leader. The conferencing system further includes a recording module for storing a history of actions made by the leader in the conferencing system and letting the participant view the history of actions made by the leader and reach a present state of audio and visual views of the communication session associated with the leader.

Abstract translation: 会议系统包括用于建立通信会话的认证模块。 通信会话包括与多个参与者的通信接口。 会议系统还包括选择模块，用于让参与者选择多个参与者中的领导者。 会议系统还包括复制模块，其被配置为基于与领导者相关联的通信会话的音频和视觉视图向参与者提供通信会话的音频和视觉视图。 会议系统还包括记录模块，用于存储会议系统中的领导者所做的动作的历史，并且让参与者观看由领导者所做出的动作的历史，并且达到通信会话相关联的音频和视觉视图的当前状态 与领导。

公开(公告)号：US20150138302A1

公开(公告)日：2015-05-21

申请号：US14084780

申请日：2013-11-20

Applicant: Avaya Inc

Inventor： Ravi Sethi ,  Parameshwaran Krishnan ,  Navjot Singh

IPC: H04N7/15 ,  H04N7/14

CPC classification number: H04N7/15

Abstract: A video conference is established between a first video device and a second video device. The first video device captures a first participant's images in the video conference. The first participant's image is also captured as part of the video conference via the second video device (i.e., there are duplicate images of the first participant's image being captured). The first participant's image is detected as being captured by the first video device and the second video device in the video conference. For example, the duplicate images can be determined based on facial recognition. In response to detecting that the first participant's image is being captured by the first video device and the second video device in the video conference, the process automatically forbears from displaying at least one of the first participant's image captured by the first and second video devices.

Abstract translation: 在第一视频设备和第二视频设备之间建立视频会议。 第一个视频设备在视频会议中捕获第一个参与者的图像。 第一参与者的图像也被捕获作为视频会议的一部分，通过第二视频设备（即，存在被捕获的第一参与者的图像的重复图像）。 第一参与者的图像被检测为由视频会议中的第一视频设备和第二视频设备捕获。 例如，可以基于面部识别来确定重复的图像。 响应于检测到第一参与者的图像正被视频会议中的第一视频设备和第二视频设备捕获，该过程自动地禁止显示由第一和第二视频设备捕获的第一参与者的图像中的至少一个。

公开(公告)号：US20140253671A1

公开(公告)日：2014-09-11

申请号：US13786780

申请日：2013-03-06

Applicant: AVAYA INC.

Inventor： Jon Louis Bentley ,  Parameshwaran Krishnan ,  Peter Tarle

IPC: H04N7/15

CPC classification number: H04N7/15 ,  H04L12/1822 ,  H04L12/1831 ,  H04L65/1069 ,  H04L65/4038 ,  H04M3/567

Abstract: A conferencing system includes an authentication module for establishing a communication session. The communication session includes a communication interface to a plurality of participants. The conferencing system further includes a selection module for letting a participant select a leader among the plurality of participants. The conferencing system further includes a duplication module configured to provide audio and visual views of the communication session to the participant based upon audio and visual views of the communication session associated with the leader. The conferencing system further includes a recording module for storing a history of actions made by the leader in the conferencing system and letting the participant view the history of actions made by the leader and reach a present state of audio and visual views of the communication session associated with the leader.

Abstract translation: 会议系统包括用于建立通信会话的认证模块。 通信会话包括与多个参与者的通信接口。 会议系统还包括选择模块，用于让参与者选择多个参与者中的领导者。 会议系统还包括复制模块，其被配置为基于与领导者相关联的通信会话的音频和视觉视图向参与者提供通信会话的音频和视觉视图。 会议系统还包括记录模块，用于存储会议系统中的领导者所做的动作的历史，并且让参与者观看由领导者所做出的动作的历史，并且达到通信会话相关联的音频和视觉视图的当前状态 与领导。

公开(公告)号：US20140092202A1

公开(公告)日：2014-04-03

申请号：US13630692

申请日：2012-09-28

Applicant: AVAYA INC.

Inventor： Jon Louis Bentley ,  Parameshwaran Krishnan ,  Peter Tarle

IPC: H04N7/14

CPC classification number: H04N7/15 ,  H04L12/1818 ,  H04L65/1069 ,  H04L65/403 ,  H04M3/567 ,  H04M2201/14

Abstract: The present invention is directed to mitigating peak traffic in a multimedia conference. In one aspect, one or more requests for starting a first type of conference over the network are received. Thereafter, a second type of conference is started based on predefined parameters, wherein the second type of conference consumes lower bandwidth than the first type of conference.

Abstract translation: 本发明旨在减轻多媒体会议中的峰值业务。 在一个方面，接收通过网络启动第一类型的会议的一个或多个请求。 此后，基于预定义参数开始第二类型的会议，其中第二类型的会议消耗比第一类型的会议更低的带宽。