公开(公告)号：US20180288222A1

公开(公告)日：2018-10-04

申请号：US16002550

申请日：2018-06-07

申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

发明人： Peeyush JAISWAL ,  Kiran MUTUKURU ,  Gregory TOON ,  Aleksas J. VITENAS

IPC分类号： H04M3/42 ,  H04W4/16

CPC分类号： H04M3/42221 ,  H04M2203/301 ,  H04M2203/305 ,  H04W4/16

摘要： Approaches for recording and playing back a portion of a telephone call are provided. An approach includes establishing a subscriber of a recording and play back service. The approach includes recording, by a computing device, a portion of a conversation of the subscriber that occurs in a call between a first telephone and a second telephone. The approach additionally includes storing, by the computing device, the portion of the conversation when the call ends. The approach further includes analyzing, by the computing device, the stored portion of the conversation to detect predefined keywords. The approach also includes automatically providing the subscriber with an option to play back the stored portion of the conversation when at least one of the predefined keywords is detected during the analyzing.

公开(公告)号：US20180213082A1

公开(公告)日：2018-07-26

申请号：US15933071

申请日：2018-03-22

申请人： Global Tel*Link Corporation

发明人： Stephen Lee HODGE

IPC分类号： H04M3/38 ,  H04M3/22 ,  H04M3/42 ,  G06K7/10 ,  G06K19/10

CPC分类号： H04M3/38 ,  A61K31/435 ,  A61K31/44 ,  A61K31/505 ,  G06F16/24575 ,  G06F16/5838 ,  G06F16/5854 ,  G06F16/5866 ,  G06F16/683 ,  G06F16/955 ,  G06K7/10366 ,  G06K7/10396 ,  G06K9/00288 ,  G06K9/6212 ,  G06K19/10 ,  H04M1/67 ,  H04M1/72572 ,  H04M3/20 ,  H04M3/2218 ,  H04M3/2281 ,  H04M3/382 ,  H04M3/385 ,  H04M3/42025 ,  H04M3/42221 ,  H04M2201/41 ,  H04M2201/42 ,  H04M2203/305 ,  H04M2203/558 ,  H04M2203/6054 ,  H04N5/33

摘要： Disclosed is a secure telephone call management system for authenticating users of a telephone system in an institutional facility. Authentication of the users is accomplished by using a personal identification number, preferably in conjunction with speaker independent voice recognition and speaker dependent voice identification. When a user first enters the system, the user speaks his or her name which is used as a sample voice print. During each subsequent use of the system, the user is required to speak his or her name. Voice identification software is used to verify that the provided speech matches the sample voice print. The secure system includes accounting software to limit access based on funds in a user's account or other related limitations. Management software implements widespread or local changes to the system and can modify or set any number of user account parameters.

公开(公告)号：US20180046433A1

公开(公告)日：2018-02-15

申请号：US15790442

申请日：2017-10-23

申请人： Patient Prism LLC

发明人： Michael G. Spiessbach ,  Amol Nirgudkar

IPC分类号： G06F3/16 ,  G06F17/22 ,  H04M3/51 ,  G06F17/24 ,  H04L29/08 ,  G06F3/0481 ,  G10L15/08 ,  G06F3/0482 ,  H04M3/42

CPC分类号： G06F3/165 ,  G06F3/04812 ,  G06F3/0482 ,  G06F17/2235 ,  G06F17/241 ,  G06Q30/0201 ,  G10L15/08 ,  G10L21/12 ,  G10L2015/088 ,  H04L67/02 ,  H04L67/146 ,  H04L67/22 ,  H04M3/42221 ,  H04M3/5175 ,  H04M2203/303 ,  H04M2203/305 ,  H04M2203/403

摘要： Merchant/consumer calls may be recorded and evaluated according to a variety of criteria. The call recordings and analyses thereof, as well as consumer tracking information, may be displayed in a user interface of a web-based online portal for convenience in evaluating the use and efficacy of marketing channels as well as the quality of merchant/consumer interactions. In an aspect, the user interface provides a representation of a variety of telephone calls as an interactive keyword cloud that presents business-value-specific keywords targeted for detection during such telephone calls. The keyword cloud may depict keywords in a range of colors, sizes, and relative positioning to connote varied degrees of significance, such as a relative rate of occurrence of keywords in the represented telephone calls. Each keyword in the keyword cloud may contain a hyperlink to related content such as a listing of telephone calls containing the keyword.

公开(公告)号：US09888112B1

公开(公告)日：2018-02-06

申请号：US15287458

申请日：2016-10-06

申请人： GLOBAL TEL*LINK CORP.

发明人： Stephen Lee Hodge

IPC分类号： H04M3/00 ,  H04M3/38 ,  H04M1/725 ,  G06K7/10

CPC分类号： H04M3/382 ,  A61K31/435 ,  A61K31/44 ,  A61K31/505 ,  G06F17/30256 ,  G06F17/30259 ,  G06F17/30268 ,  G06F17/30528 ,  G06F17/30743 ,  G06F17/30876 ,  G06K7/10366 ,  G06K7/10396 ,  G06K9/00288 ,  G06K9/6212 ,  G06K19/10 ,  H04M1/67 ,  H04M1/72572 ,  H04M3/20 ,  H04M3/2218 ,  H04M3/2281 ,  H04M3/38 ,  H04M3/385 ,  H04M3/42025 ,  H04M3/42221 ,  H04M2201/41 ,  H04M2201/42 ,  H04M2203/305 ,  H04M2203/558 ,  H04M2203/6054 ,  H04N5/33

摘要： Disclosed is a secure telephone call management system for authenticating users of a telephone system in an institutional facility. Authentication of the users is accomplished by using a personal identification number, preferably in conjunction with speaker independent voice recognition and speaker dependent voice identification. When a user first enters the system, the user speaks his or her name which is used as a sample voice print. During each subsequent use of the system, the user is required to speak his or her name. Voice identification software is used to verify that the provided speech matches the sample voice print. The secure system includes accounting software to limit access based on funds in a user's account or other related limitations. Management software implements widespread or local changes to the system and can modify or set any number of user account parameters.

公开(公告)号：US09826090B2

公开(公告)日：2017-11-21

申请号：US15377428

申请日：2016-12-13

申请人： Patient Prism LLC

发明人： Michael G. Spiessbach ,  Amol Nirgudkar

IPC分类号： H04M3/42 ,  H04M3/51 ,  G06Q30/02

CPC分类号： G06F3/165 ,  G06F3/04812 ,  G06F3/0482 ,  G06F17/2235 ,  G06F17/241 ,  G06Q30/0201 ,  G10L15/08 ,  G10L21/12 ,  G10L2015/088 ,  H04L67/02 ,  H04L67/146 ,  H04L67/22 ,  H04M3/42221 ,  H04M3/5175 ,  H04M2203/303 ,  H04M2203/305 ,  H04M2203/403

摘要： Merchant/consumer calls may be recorded and evaluated according to a variety of criteria. The call recordings and analyses thereof, as well as consumer tracking information, may be displayed in a user interface of a web-based online portal for convenience in evaluating the use and efficacy of marketing channels as well as the quality of merchant/consumer interactions. In an aspect, the user interface provides call visualization in the form of audio data from a telephone call displayed as a waveform on a call timeline. The call may be (automatically or manually) annotated with various business-value-specific keywords spoken during the telephone call, and markers for these keywords can be presented on the call timeline to visually indicate the keyword and the time during the call when the keyword was spoken. A business value for the call may be determined based at least in part on keywords spoken during the call.

公开(公告)号：US09705691B2

公开(公告)日：2017-07-11

申请号：US14508353

申请日：2014-10-07

申请人： MICROSOFT TECHNOLOGY LICENSING, LLC

发明人： Ashutosh Tripathi ,  Nagesh Pabbisetty ,  Subrata Roychoudhuri

IPC分类号： H04L12/18 ,  H04L12/58 ,  H04M3/42 ,  H04M3/56 ,  H04L29/06 ,  H04L29/08 ,  G06F3/0481

CPC分类号： H04L12/1831 ,  G06F3/0481 ,  H04L51/04 ,  H04L65/403 ,  H04L67/14 ,  H04L67/148 ,  H04L67/24 ,  H04M3/42221 ,  H04M3/42374 ,  H04M3/567 ,  H04M2203/305

摘要： Techniques to manage recordings for multimedia conference events are described. An apparatus may comprise a recording management component operative to manage recording and reproduction operations for a multimedia conference event. The recording management component may comprise an event capture module operative to record a multimedia conference event to form a recorded meeting event. The recording management component may comprise an event entity module communicatively coupled to the event capture module, the event entity module operative to generate an entity event list for the recorded meeting event. The recording management component may comprise an event reproduction module communicatively coupled to the event entity module, the event reproduction module operative to reproduce the recorded meeting event. The recording management component may comprise an event interface module communicatively coupled to the event reproduction module, the event interface module operative to display presence information for one or more entities from the entity event list while reproducing the recorded meeting event. Other embodiments are described and claimed.

公开(公告)号：US20170163697A1

公开(公告)日：2017-06-08

申请号：US15439599

申请日：2017-02-22

申请人： AT&T INTELLECTUAL PROPERTY II, L.P.

发明人： Gregory William Bond ,  Eric Cheung

IPC分类号： H04L29/06

CPC分类号： H04L65/4015 ,  H04L29/08072 ,  H04L65/403 ,  H04M3/42221 ,  H04M3/56 ,  H04M3/567 ,  H04M11/066 ,  H04M11/08 ,  H04M2203/305

摘要： A method for controlling media presentation during a teleconference. The method generally includes the steps of coupling a buffer operatively to a host device and a participant device, storing media information associated with the teleconference in the buffer and directing playback of the media information from the buffer to the participant device. The host device is associated with a host of the teleconference and the host thereby enables playback of the stored media information to a participant other than the host.

公开(公告)号：US20170048384A1

公开(公告)日：2017-02-16

申请号：US15337804

申请日：2016-10-28

申请人： Globel Tel*Link Corp.

发明人： Stephen Lee HODGE

IPC分类号： H04M3/38 ,  H04M3/42 ,  H04M3/22

CPC分类号： H04M3/382 ,  A61K31/435 ,  A61K31/44 ,  A61K31/505 ,  G06F17/30256 ,  G06F17/30259 ,  G06F17/30268 ,  G06F17/30528 ,  G06F17/30743 ,  G06F17/30876 ,  G06K7/10366 ,  G06K7/10396 ,  G06K9/00288 ,  G06K9/6212 ,  G06K19/10 ,  H04M1/67 ,  H04M1/72572 ,  H04M3/20 ,  H04M3/2218 ,  H04M3/2281 ,  H04M3/38 ,  H04M3/385 ,  H04M3/42025 ,  H04M3/42221 ,  H04M2201/41 ,  H04M2201/42 ,  H04M2203/305 ,  H04M2203/558 ,  H04M2203/6054 ,  H04N5/33

摘要： Disclosed is a secure telephone call management system for authenticating users of a telephone system in an institutional facility. Authentication of the users is accomplished by using a personal identification number, preferably in conjunction with speaker independent voice recognition and speaker dependent voice identification. When a user first enters the system, the user speaks his or her name which is used as a sample voice print. During each subsequent use of the system, the user is required to speak his or her name. Voice identification software is used to verify that the provided speech matches the sample voice print. The secure system includes accounting software to limit access based on funds in a user's account or other related limitations. Management software implements widespread or local changes to the system and can modify or set any number of user account parameters.

公开(公告)号：US20170048284A1

公开(公告)日：2017-02-16

申请号：US15055965

申请日：2016-02-29

申请人： FUJI XEROX CO., LTD.

发明人： Kohshiro INOMATA ,  Tetsuo FUKASAWA

IPC分类号： H04L29/06 ,  H04L12/18

CPC分类号： H04L65/403 ,  G06F3/1454 ,  G06Q10/10 ,  H04L12/1818 ,  H04L12/1831 ,  H04L65/1083 ,  H04L65/4015 ,  H04M3/42221 ,  H04M3/567 ,  H04M2203/301 ,  H04M2203/305 ,  H04M2203/558

摘要： A non-transitory computer readable medium stores a program causing a computer to transmit and receive multimedia data including at least one of sound data and video data between plural terminals connected to each other through a network to communicate with each other. The program causes the computer to function as a detection section and an association section. The detection section detects an event occurring when the plural terminals communicate with each other. The association section associates event information relating to the event with the multimedia data based on time information included in the multimedia data and a time when the detection section detects the event.

摘要翻译： 非暂时性计算机可读介质存储使计算机通过网络彼此连接的多个终端之间的多个终端之间发送和接收包括声音数据和视频数据中的至少一个的多媒体数据的程序。 该程序使计算机用作检测部分和关联部分。 检测部分检测当多个终端彼此通信时发生的事件。 关联部分基于多媒体数据中包含的时间信息和检测部分检测到事件的时间，将与该事件有关的事件信息与多媒体数据相关联。

公开(公告)号：US20170026017A1

公开(公告)日：2017-01-26

申请号：US15284953

申请日：2016-10-04

申请人： DOLBY LABORATORIES LICENSING CORPORATION

发明人： Jun WANG ,  Lie LU ,  Alan SEEFELDT

IPC分类号： H03G7/00 ,  G10L25/30 ,  G10L25/51

CPC分类号： H03G7/002 ,  G10L21/0364 ,  G10L25/30 ,  G10L25/51 ,  H03G3/3089 ,  H03G3/32 ,  H03G5/165 ,  H03G7/007 ,  H04M7/006 ,  H04M2203/305

摘要： Volume leveler controller and controlling method are disclosed. In one embodiment, A volume leveler controller includes an audio content classifier for identifying the content type of an audio signal in real time; and an adjusting unit for adjusting a volume leveler in a continuous manner based on the content type as identified. The adjusting unit may configured to positively correlate the dynamic gain of the volume leveler with informative content types of the audio signal, and negatively correlate the dynamic gain of the volume leveler with interfering content types of the audio signal.

摘要翻译： 公开了卷积矫直机控制器和控制方法。 在一个实施例中，音量调平器控制器包括用于实时地识别音频信号的内容类型的音频内容分类器; 以及调整单元，用于基于所识别的内容类型以连续的方式调整音量调节器。 调整单元可以被配置为使音量调平器的动态增益与音频信号的信息内容类型正相关，并且将音量调平器的动态增益与音频信号的干扰内容类型负相关。