公开(公告)号：US20090171969A1

公开(公告)日：2009-07-02

申请号：US11967485

申请日：2007-12-31

Applicant: Herbert Willi Artur Ristock ,  Brian Galvin

Inventor： Herbert Willi Artur Ristock ,  Brian Galvin

IPC: G06F17/30

CPC classification number: H04L67/10 ,  G06F17/30566 ,  G06F17/30899 ,  G06Q10/0633 ,  G06Q10/10 ,  G06Q10/107

Abstract: In a first enterprise joined in a distributed, federated network of second enterprises, a system is provided for managing data flow between enterprises, the system including a data management server in the first enterprise having access to sets of rules for managing data flow to and from the first enterprise, a first data interface in the first enterprise dedicated to data transfer to a paired second dedicated data interface at a neighboring second enterprise in the federation, wherein the first data interface manages data sent to the second interface and/or data incoming from the second interface according to the sets of rules for managing data flow.

Abstract translation: 在加入第二企业分散式联合网络的第一家企业中，提供了一种用于管理企业之间数据流的系统，该系统包括第一企业中的数据管理服务器，可以访问用于管理数据流 第一企业，第一企业中的第一数据接口，专用于在联盟中的相邻第二企业处将数据传输到配对的第二专用数据接口，其中第一数据接口管理发送到第二接口的数据和/或从 根据用于管理数据流的规则集合的第二个接口。

公开(公告)号：US20090171729A1

公开(公告)日：2009-07-02

申请号：US11965608

申请日：2007-12-27

Applicant: Nikolay A. Anisimov ,  Vladimir Mezhibovsky ,  Brian Galvin

Inventor： Nikolay A. Anisimov ,  Vladimir Mezhibovsky ,  Brian Galvin

IPC: G06Q10/00

CPC classification number: H04M3/493 ,  G06F17/30882 ,  G06Q10/0633 ,  G06Q10/10 ,  G06Q30/016

Abstract: A system for assembling a business process or a portion thereof includes a rules base containing executable rules and defined business process elements, a workflow orchestration engine, and at least one interface available to a process beneficiary. Information known about and or provided by a process beneficiary interacting with the at least one interface is used to execute one or more of the rules causing assembly of a new business process or a portion thereof according to workflow orchestration rules the new or modified process directing servicing of the process beneficiary accordingly.

Abstract translation: 用于组合业务流程或其一部分的系统包括包含可执行规则和定义的业务流程元素的规则库，工作流编排引擎以及可用于流程受益者的至少一个界面。 用于与由至少一个接口进行交互的过程受益人知道和提供的信息用于执行导致组装新业务流程或其一部分的一个或多个规则，根据工作流编排规则，新的或修改的过程指导服务 的相关受益人。

公开(公告)号：US20090168977A1

公开(公告)日：2009-07-02

申请号：US11964991

申请日：2007-12-27

Applicant: Brian Galvin

Inventor： Brian Galvin

IPC: H04M11/00

CPC classification number: H04L67/22 ,  H04L67/24 ,  H04M3/42093 ,  H04M3/42365 ,  H04M3/5158

Abstract: A method for enhancing connect probability in outbound calling comprises steps of (a) collecting presence data related to web activity over time for a plurality of persons and storing the presence data for each person associated with at least one contact address for the person; (b) selecting a person or address for an outbound call; and (c) consulting the stored presence data, and upon finding presence data associated with the person or address selected, considering the presence data in making the call.

Abstract translation: 一种用于增强出站呼叫中的连接概率的方法，包括以下步骤：（a）针对多个人收集与web活动有关的存在数据随时间的存储，并存储与该个人的至少一个联系人地址相关联的每个人的存在数据; （b）选择出境电话的人或地址; 以及（c）咨询存储的存在数据，并且在查找与所选择的人或地址相关联的存在数据时，考虑在进行呼叫中的存在数据。

公开(公告)号：US20080313171A1

公开(公告)日：2008-12-18

申请号：US11951826

申请日：2007-12-06

Applicant: Brian Galvin

Inventor： Brian Galvin

IPC: G06F17/30

CPC classification number: G06F16/951

Abstract: A computer implemented method for returning relevant nodes in a network search has steps for (a) creating a behavioral network graph having points relating pairs of network nodes with values at the points indicating probability that a user connected at one node of the pair will transition next to the other node of the pair; (b) determining node clusters based on relatively high probability of transition between nodes in the cluster; (c) entering search criteria for finding nodes, and noting and returning nodes that satisfy the search criteria; and (d) returning in addition nodes in one or more clusters associated with one or more nodes that satisfy the search criteria.

Abstract translation: 用于在网络搜索中返回相关节点的计算机实现的方法具有以下步骤：（a）创建具有关联对的网络节点的点的行为网络图，其中指示在该对的一个节点处连接的用户将在下一个转换的概率的点 到另一个节点; （b）基于簇中的节点之间相对较高的转换概率来确定节点簇; （c）输入查找节点的搜索条件，注意和返回满足搜索条件的节点; 以及（d）在满足搜索条件的一个或多个节点相关联的一个或多个集群中的附加节点中返回。

公开(公告)号：US20080313123A1

公开(公告)日：2008-12-18

申请号：US11951810

申请日：2007-12-06

Applicant: Brian Galvin

Inventor： Brian Galvin

IPC: G06F17/00

CPC classification number: G06F16/951

Abstract: A method for creating a behavioral network graph has steps for (a) creating a program for tracking and reporting network navigation activity; (b) installing the program on a plurality of network-capable appliances operated by a plurality of persons; (c) tracking the network navigation activity of the persons operating the appliances; (d) recording a collecting data concerning the network navigation activity; and (e) using the collected data to formulate a behavioral network graph.

Abstract translation: 创建行为网络图的方法具有以下步骤：（a）创建用于跟踪和报告网络导航活动的程序; （b）将程序安装在由多人操作的多个具有网络能力的设备上; （c）跟踪操作设备的人员的网络导航活动; （d）记录有关网络导航活动的收集数据; 和（e）使用收集的数据来制定行为网络图。

公开(公告)号：US20080154933A1

公开(公告)日：2008-06-26

申请号：US11614601

申请日：2006-12-21

Applicant: Brian Galvin ,  S. Michael Perlmutter

Inventor： Brian Galvin ,  S. Michael Perlmutter

IPC: G06F7/14

CPC classification number: G06F17/30539 ,  G06F17/30598 ,  G06F17/30867

Abstract: A method is provided for creating a portable history data record for a customer by integrating Web cookie data and telephone history data. The method includes the acts (a) retrieving and interpreting the Web cookie data, (b) retrieving and interpreting the telephone history data, (c) combining the data sets into a single data record eliminating redundant data, (d) formatting the data record for human or for machine interpretation, and (e) presenting the formatted data record to a point of service during or just ahead of an associated interaction event.

Abstract translation: 提供了一种用于通过集成Web cookie数据和电话历史数据为客户创建便携式历史数据记录的方法。 该方法包括以下动作（a）检索和解释Web cookie数据，（b）检索和解释电话历史数据，（c）将数据集组合成单个数据记录，消除冗余数据，（d）格式化数据记录 用于人或机器解释，以及（e）在相关联的交互事件期间或之前将格式化的数据记录呈现给服务点。

公开(公告)号：US20070121899A1

公开(公告)日：2007-05-31

申请号：US11551485

申请日：2006-10-20

Applicant: Brian Galvin

Inventor： Brian Galvin

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5183 ,  H04M3/51 ,  H04M3/5175

Abstract: According to the invention, a system and method for integrating agent scripting, call routing and workforce management functions in contact centers, enabling them to work together without opposing the influence of the workforce management system against those of the other two systems, is disclosed. In an embodiment of the invention, a feedback mechanism is provided between the agent scripting engine and either the forecasting engine or the adherence module of the workforce management system, or both. This feedback mechanism is used to pass useful information dynamically between the said workforce management system and the said agent scripting engine, said information exchange being unidirectional in either direction, or bidirectional. A similar feedback mechanism is provided between the routing system and either the forecasting engine or the adherence module of the workforce management system, or both. This second feedback mechanism is used to pass useful information dynamically between the said workforce management system and the said call routing system, said information exchange being unidirectional in either direction, or bidirectional. In another embodiment of the invention, a method in which information is passed from an agent scripting engine and a call routing system to the forecasting engine or adherence module of a workforce management system, or both, is disclosed.

Abstract translation: 根据本发明，公开了一种用于将代理脚本，呼叫路由和人力管理功能集成在联络中心中的系统和方法，使得他们能够在不反对劳动力管理系统对其他两个系统的影响的情况下一起工作。 在本发明的一个实施例中，在代理脚本引擎与劳动力管理系统的预测引擎或附着模块之间提供反馈机制，或两者。 该反馈机制用于在所述劳动力管理系统和所述代理脚本引擎之间动态传递有用的信息，所述信息交换在任一方向或双向上是单向的。 在路由系统与劳动力管理系统的预测引擎或附着模块之间提供类似的反馈机制，或两者兼而有之。 该第二反馈机制用于在所述劳动力管理系统和所述呼叫路由系统之间动态传递有用信息，所述信息交换在任一方向或双向上是单向的。 在本发明的另一个实施例中，公开了一种方法，其中将信息从代理脚本引擎和呼叫路由系统传递到劳动力管理系统或两者的预测引擎或附着模块。

公开(公告)号：USD1052662S1

公开(公告)日：2024-11-26

申请号：US29734892

申请日：2020-05-15

Applicant: Brian Galvin

Designer： Brian Galvin

公开(公告)号：US09537890B2

公开(公告)日：2017-01-03

申请号：US12346452

申请日：2008-12-30

Applicant: Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Ryabchun ,  Sergey Fedorov

Inventor： Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Ryabchun ,  Sergey Fedorov

IPC: G06F15/16 ,  H04L29/06 ,  H04L12/725 ,  H04L12/715

CPC classification number: H04L63/04 ,  G06Q10/06 ,  G06Q30/06 ,  H04L9/321 ,  H04L9/3263 ,  H04L12/1818 ,  H04L45/306 ,  H04L45/64 ,  H04L51/08 ,  H04L51/12 ,  H04L63/08 ,  H04L63/0823 ,  H04L63/105 ,  H04L63/20 ,  H04N7/15 ,  H04W12/02

Abstract: A trust network has at least one transmission medium supporting transmission of data, wherein data transmitted is in at least some instances transmitted in discrete portions, two or more nodes terminating discrete legs in the transmission medium, and trust software executing from a machine-readable medium by a processor on one or more of the two or more nodes. The one or more nodes executing trust software apply trust logic to transmission of the discrete data portions.

Abstract translation: 信任网络具有支持数据传输的至少一个传输媒体，其中传输的数据至少在某些情况下以离散部分传输，两个或多个节点在传输介质中终止分立的分支，以及从机器可读介质执行的信任软件 由处理器在两个或更多个节点中的一个或多个上。 执行信任软件的一个或多个节点将信任逻辑应用于离散数据部分的传输。

公开(公告)号：US20100169641A1

公开(公告)日：2010-07-01

申请号：US12346224

申请日：2008-12-30

Applicant: Herbert Willi Artur Ristock ,  S. Michael Perlmutter ,  Brian Galvin

Inventor： Herbert Willi Artur Ristock ,  S. Michael Perlmutter ,  Brian Galvin

IPC: H04L9/32

CPC classification number: H04L63/062 ,  H04L63/0823

Abstract: A trust authority includes a network connected server executing trust service software stored in a machine-readable medium, one or more network ports for communicating on the network, and a data repository coupled to the server, the repository storing indications of trustworthiness for one or both of enterprises and agents of enterprises. Queries from remote entities, the queries pertaining to one or both of enterprises and agents, are received at the server, and the trust service software, in response to the queries, provides to the remote entities providing the queries indications of trustworthiness for the one or both of enterprises and agents.

Abstract translation: 信任机构包括执行存储在机器可读介质中的信任服务软件的网络连接服务器，用于在网络上进行通信的一个或多个网络端口以及耦合到该服务器的数据存储库，该存储库存储一个或两个 的企业和代理企业。 来自远程实体的查询，与企业和代理中的一个或两者相关的查询在服务器处被接收，并且信任服务软件响应于查询向远程实体提供查询指示， 企业和代理商。