公开(公告)号：US07774237B1

公开(公告)日：2010-08-10

申请号：US11316018

申请日：2005-12-22

申请人： Paritosh Bajpay ,  Roberta Ann Bienfait ,  Kathleen M. Clarke ,  Hossein Eslambolchi ,  Daqin Liu ,  Jackson Liu ,  John McCanuel ,  Arnel R. Pajarillo ,  Chen-Yui Yang ,  Michael Zinnikas ,  Wan-Ping Chiang

发明人： Paritosh Bajpay ,  Roberta Ann Bienfait ,  Kathleen M. Clarke ,  Hossein Eslambolchi ,  Daqin Liu ,  Jackson Liu ,  John McCanuel ,  Arnel R. Pajarillo ,  Chen-Yui Yang ,  Michael Zinnikas ,  Wan-Ping Chiang

IPC分类号： G06Q30/00 ,  G06F17/30

CPC分类号： G06Q30/06 ,  G06Q30/0601 ,  G06Q50/188

摘要： A method for identifying high-risk orders associated with a customer that includes the steps of: receiving an order that includes a customer number, an order type and a plurality of entries; identifying a customer contract based on the order type and the customer number, the customer contract having a plurality of terms that correspond to the entries; comparing the entries to corresponding terms using rules; and identifying a high-risk order containing at least one error from the comparison. The method can also include assigning a result code or a result text to the order, which corresponds to the errors that are identified, and changing the rule set by adding or removing rules.

摘要翻译： 一种用于识别与客户相关联的高风险订单的方法，包括以下步骤：接收包括客户号码，订单类型和多个条目的订单; 根据订单类型和客户编号识别客户合同，客户合同具有与条目相对应的多个条款; 使用规则将条目与相应的条款进行比较; 以及从所述比较中识别包含至少一个错误的高风险顺序。 该方法还可以包括将结果代码或结果文本分配给与所识别的错误相对应的顺序，以及通过添加或删除规则来改变规则集。

公开(公告)号：US20100080115A1

公开(公告)日：2010-04-01

申请号：US12258855

申请日：2008-10-27

申请人： Chen-Yui Yang ,  Paritosh Bajpay ,  Wen-Jui Li ,  Peter Wanda ,  Ken Yeh ,  Carolyn V. Bekampis

发明人： Chen-Yui Yang ,  Paritosh Bajpay ,  Wen-Jui Li ,  Peter Wanda ,  Ken Yeh ,  Carolyn V. Bekampis

IPC分类号： G08C15/00

CPC分类号： H04L45/28 ,  H04L41/0681 ,  H04L43/16 ,  H04L45/04

摘要： Example methods and apparatus to monitor border gateway protocol sessions are disclosed. A disclosed example method includes detecting a failure of a first border gateway protocol (BGP) session and initiating a session-down timer in response to detecting the failure. The example method also includes generating a sustained-down alarm when a threshold time value of the session-down timer is exceeded before the first BGP session is re-established.

摘要翻译： 公开了监控边界网关协议会话的示例方法和设备。 所公开的示例性方法包括响应于检测到故障来检测第一边界网关协议（BGP）会话的故障并启动会话关闭定时器。 该示例方法还包括在重新建立第一BGP会话之前超过会话切换定时器的阈值时间值时产生缓存告警。

公开(公告)号：US20080159155A1

公开(公告)日：2008-07-03

申请号：US11618909

申请日：2007-01-01

申请人： Paritosh Bajpay ,  Monowar Hossain ,  Mark Hunt ,  Wen-Jui Li ,  Chen-Yui Yang

发明人： Paritosh Bajpay ,  Monowar Hossain ,  Mark Hunt ,  Wen-Jui Li ,  Chen-Yui Yang

IPC分类号： G01R31/08

CPC分类号： H04L12/5601 ,  H04L2012/5627 ,  H04L2012/5665

摘要： A method and apparatus for providing trouble isolation for a Permanent Virtual Circuit (PVC) on packet networks are disclosed. For example, the method receives an alert or a ticket for a Permanent Virtual Circuit (PVC) down or a PVC degraded and starts a correlation window for said PVC and port alert or ticket. The method then gathers a plurality of port and PVC alerts for a duration of said correlation window and determines whether or not a port down or a port degraded alert is received along with a PVC down or a PVC degraded alert in said correlation window for one or more ports associated with said PVC.

摘要翻译： 公开了一种用于为分组网络上的永久虚拟电路（PVC）提供故障隔离的方法和装置。 例如，该方法接收到针对永久虚拟电路（PVC）或PVC降级的警报或故障单，并启动所述PVC和端口警报或故障单的相关窗口。 然后，该方法在所述相关窗口的持续时间内收集多个端口和PVC警报，并且确定在所述相关窗口中是否接收到端口down或端口退化警报以及PVC降级或PVC降级警报，用于一个或 与所述PVC相关联的更多端口。

公开(公告)号：US08811148B2

公开(公告)日：2014-08-19

申请号：US12181970

申请日：2008-07-29

申请人： Chen-Yui Yang ,  Michele Macauda ,  Paritosh Bajpay

发明人： Chen-Yui Yang ,  Michele Macauda ,  Paritosh Bajpay

IPC分类号： H04L12/26 ,  H04J1/16 ,  H04J3/14 ,  H04N7/173 ,  H04N21/658 ,  H04L29/06 ,  H04N21/488 ,  H04N21/24 ,  H04N21/643 ,  H04N21/4425 ,  H04N17/00 ,  H04L12/24 ,  H04M11/06

CPC分类号： H04L65/1043 ,  H04L41/5067 ,  H04L41/5074 ,  H04L41/509 ,  H04L65/4076 ,  H04M11/062 ,  H04N17/004 ,  H04N21/2404 ,  H04N21/4425 ,  H04N21/4882 ,  H04N21/64322 ,  H04N21/6582

摘要： A system that incorporates teachings of the present disclosure may include, for example, a set-top box (STB) having a controller to generate a trouble report indicating a malfunction with one or more services, and submitting the trouble report to a mitigation system. The mitigation system can be adapted to detect one or more operational faults in at least one of a Digital Subscriber Line Access Multiplexer (DSLAM), a residential gateway (RG), and the STB, cycle operations of at least one of the DSLAM, the RG, and the STB responsive to detecting an undesirable state of operation of at least one of the DSLAM, the RG, and the STB, and generate a trouble ticket directed to a service agent responsive to detecting that at least one of the DSLAM, the RG and the STB continues to exhibit at least one operational fault. Other embodiments are disclosed.

摘要翻译： 结合本公开的教导的系统可以包括例如具有控制器的机顶盒（STB），以产生指示具有一个或多个服务的故障的故障报告，并将故障报告提交给缓解系统。 减轻系统可以适于检测数字用户线路接入多路复用器（DSLAM），住宅网关（RG）和STB中的至少一个中的至少一个操作故障，DSLAM中的至少一个的周期操作， RG和STB响应于检测到DSLAM，RG和STB中的至少一个的不期望的操作状态，并且响应于检测到DSLAM中的至少一个，生成针对服务代理的DSLAM， RG和STB继续显示至少一个操作故障。 公开了其他实施例。

公开(公告)号：US08700761B2

公开(公告)日：2014-04-15

申请号：US12204495

申请日：2008-09-04

申请人： Paritosh Bajpay ,  Monowar Hossain ,  Wen-Jui Li ,  Chao-Chun Luo ,  Chen-Yui Yang ,  Daniel Zuckerman

发明人： Paritosh Bajpay ,  Monowar Hossain ,  Wen-Jui Li ,  Chao-Chun Luo ,  Chen-Yui Yang ,  Daniel Zuckerman

IPC分类号： G06F15/173

CPC分类号： H04L41/0613 ,  H04L41/0631

摘要： A method and system of managing network alarms including associating an alarm type with a plurality of network alarms using information associated with the plurality of network alarms, the information comprising a quantity of the plurality of network alarms and a cause of the network alarms; and processing the plurality of network alarms based on the alarm type associated therewith.

摘要翻译： 一种管理网络报警的方法和系统，包括使用与所述多个网络报警相关联的信息将报警类型与多个网络报警相关联，所述信息包括所述多个网络报警的数量和所述网络报警的原因; 以及基于与其相关联的警报类型来处理多个网络警报。

公开(公告)号：US08041810B2

公开(公告)日：2011-10-18

申请号：US12265230

申请日：2008-11-05

申请人： Chen-Yui Yang ,  Paritosh Bajpay ,  Mary-Elise Haug

发明人： Chen-Yui Yang ,  Paritosh Bajpay ,  Mary-Elise Haug

IPC分类号： G06F15/173

CPC分类号： H04L43/0823 ,  H04L41/12 ,  H04L43/0811

摘要： A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to monitor first and second access devices of a communications network for an alarm where the first and second access devices are connected to each other by a fiber optic cable and where the first and second access devices are capable of transmitting media content to a communications device of a user, identify hierarchical cable relationships associated with the fiber optic cable, monitor network elements of the communications network that are associated with the hierarchical cable relationships for other alarms, and determine a fiber cut of the fiber optic cable based at least in part on the alarm of the monitored first and second access devices and the other alarms of the monitored network elements. Other embodiments are disclosed.

摘要翻译： 包含本公开的教导的系统可以包括例如具有控制器的服务器，该控制器监视用于警报的通信网络的第一和第二接入设备，其中第一和第二接入设备通过光纤连接到彼此 电缆，并且其中第一和第二接入设备能够将媒体内容传输到用户的通信设备，识别与光纤电缆相关联的分层电缆关系，监视与分层电缆关系相关联的通信网络的网络元件， 至少部分地基于所监视的第一和第二接入设备的警报和所监视的网络元件的其他警报来确定光纤电缆的光纤切断。 公开了其他实施例。

公开(公告)号：US20100027412A1

公开(公告)日：2010-02-04

申请号：US12181970

申请日：2008-07-29

申请人： Chen-Yui Yang ,  Michele Macauda ,  Paritosh Bajpay

发明人： Chen-Yui Yang ,  Michele Macauda ,  Paritosh Bajpay

IPC分类号： H04L12/24

CPC分类号： H04L65/1043 ,  H04L41/5067 ,  H04L41/5074 ,  H04L41/509 ,  H04L65/4076 ,  H04M11/062 ,  H04N17/004 ,  H04N21/2404 ,  H04N21/4425 ,  H04N21/4882 ,  H04N21/64322 ,  H04N21/6582

摘要： A system that incorporates teachings of the present disclosure may include, for example, a set-top box (STB) having a controller to generate a trouble report indicating a malfunction with one or more services, and submitting the trouble report to a mitigation system. The mitigation system can be adapted to detect one or more operational faults in at least one of a Digital Subscriber Line Access Multiplexer (DSLAM), a residential gateway (RG), and the STB, cycle operations of at least one of the DSLAM, the RG, and the STB responsive to detecting an undesirable state of operation of at least one of the DSLAM, the RG, and the STB, and generate a trouble ticket directed to a service agent responsive to detecting that at least one of the DSLAM, the RG and the STB continues to exhibit at least one operational fault. Other embodiments are disclosed.

摘要翻译： 结合本公开的教导的系统可以包括例如具有控制器的机顶盒（STB），以产生指示具有一个或多个服务的故障的故障报告，并将故障报告提交给缓解系统。 减轻系统可以适于检测数字用户线路接入多路复用器（DSLAM），住宅网关（RG）和STB中的至少一个中的至少一个操作故障，DSLAM中的至少一个的周期操作， RG和STB响应于检测到DSLAM，RG和STB中的至少一个的不期望的操作状态，并且响应于检测到DSLAM中的至少一个，生成针对服务代理的DSLAM， RG和STB继续显示至少一个操作故障。 公开了其他实施例。

公开(公告)号：US08938749B2

公开(公告)日：2015-01-20

申请号：US12872393

申请日：2010-08-31

申请人： Chen-Yui Yang ,  Paritosh Bajpay ,  Zhi Li ,  David Lu ,  Balaji Puli ,  Raghvendra Savoor ,  Anthony Srdar

发明人： Chen-Yui Yang ,  Paritosh Bajpay ,  Zhi Li ,  David Lu ,  Balaji Puli ,  Raghvendra Savoor ,  Anthony Srdar

IPC分类号： H04H60/32 ,  H04N21/254 ,  H04N21/442 ,  H04N21/4425 ,  H04N21/6547 ,  H04N21/658

CPC分类号： H04H60/32 ,  H04N21/254 ,  H04N21/4424 ,  H04N21/4425 ,  H04N21/6547 ,  H04N21/6582

摘要： A computer-implemented method includes receiving, at a monitoring center of a media distribution network, from a set top box device associated with a customer account, first error data indicating occurrence of a first error at the set top box device at a first time. The set top box device is at least partially functional after occurrence of the first error. The computer-implemented method includes receiving, at the monitoring center, second error data indicating occurrence of a second error at the set top box device at a second time. The set top box device is at least partially functional after occurrence of the second error. The computer-implemented method includes determining an elapsed time between the first time and the second time. The computer-implemented method includes automatically generating a trouble ticket indicating failure of the set top box device when the elapsed time satisfies a first threshold.

摘要翻译： 计算机实现的方法包括在媒体分发网络的监控中心从与客户帐户相关联的机顶盒设备接收第一错误数据，所述第一错误数据指示机顶盒设备在第一时间发生第一错误。 机顶盒装置在出现第一个错误之后至少部分起作用。 计算机实现的方法包括在监视中心接收在第二时间在机顶盒设备处指示发生第二错误的第二错误数据。 机顶盒设备在出现第二个错误后至少部分功能。 计算机实现的方法包括确定在第一时间和第二时间之间的经过时间。 计算机实现的方法包括当经过时间满足第一阈值时，自动生成指示机顶盒设备的故障的故障单。

公开(公告)号：US08717869B2

公开(公告)日：2014-05-06

申请号：US12645060

申请日：2009-12-22

申请人： Chen-Yui Yang ,  Paritosh Bajpay ,  Robert Ferro ,  Luis Figueroa ,  Monowar Hossain ,  Thiru Ilango ,  David Lu

发明人： Chen-Yui Yang ,  Paritosh Bajpay ,  Robert Ferro ,  Luis Figueroa ,  Monowar Hossain ,  Thiru Ilango ,  David Lu

IPC分类号： G01R31/00

CPC分类号： H04L43/0817 ,  H04L41/0213 ,  H04L41/0631 ,  H04L41/0654 ,  H04L41/5074 ,  H04L43/0823 ,  H04L43/0829 ,  H04L43/0852 ,  H04L43/087

摘要： Methods and apparatus to detect and restore flapping circuits in IP aggregation network environments are disclosed herein. An example method for use in maintaining a communication network includes retrieving information related to an operating state of a device associated with a network disturbance; determining whether the information related to the operating state of the device is indicative of a flapping condition; when the operating state information indicates that the flapping condition is present in the network, determining a cause of the flapping condition; when the cause of the flapping condition is a physical cause, selecting a first recovery procedure; and when the cause of the flapping condition is a logical cause, selecting a second recovery procedure different from the first recovery procedure.

摘要翻译： 本文公开了在IP聚合网络环境中检测和恢复振荡电路的方法和装置。 用于维护通信网络的示例性方法包括检索与网络干扰相关联的设备的操作状态相关的信息; 确定与所述设备的操作状态相关的信息是否指示拍打状态; 当操作状态信息表示网络中存在拍打条件时，确定拍打条件的原因; 当拍打条件的原因是物理原因时，选择第一恢复过程; 并且当拍打条件的原因是逻辑原因时，选择与第一恢复过程不同的第二恢复过程。

公开(公告)号：US08045476B2

公开(公告)日：2011-10-25

申请号：US12198714

申请日：2008-08-26

申请人： Neerav Mehta ,  Paritosh Bajpay ,  Monowar Hossain ,  Chen-Yui Yang ,  Devendra Chaudhary ,  Thiru Ilango

发明人： Neerav Mehta ,  Paritosh Bajpay ,  Monowar Hossain ,  Chen-Yui Yang ,  Devendra Chaudhary ,  Thiru Ilango

IPC分类号： G06F11/00

CPC分类号： H04N17/004 ,  H04N7/17318 ,  H04N21/25808 ,  H04N21/4424 ,  H04N21/6543 ,  H04N21/6582

摘要： A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive information from a set top box that is associated with an undesired condition being experienced by a user of the set top box where the information is inputted into the set top box by the user, determine a failure condition associated with the information, perform a first diagnostic process to isolate the failure condition between a network failure and a customer premises equipment (CPE) failure, and transmit correction instructions to the set top box for presentation to the user when the failure condition is isolated to the CPE failure. Other embodiments are disclosed.

摘要翻译： 结合本公开的教导的系统可以包括例如具有控制器的服务器，该控制器从机顶盒接收与机顶盒的用户所经历的不期望状况相关联的信息，其中信息被输入 由用户进入机顶盒，确定与信息相关联的故障状况，执行第一诊断过程以隔离网络故障与客户驻地设备（CPE）故障之间的故障状况，并将校正指令发送到机顶盒 框，当故障条件与CPE故障隔离时向用户呈现。 公开了其他实施例。