摘要:
A system that incorporates teachings of the present disclosure may include, for example, a set-top box (STB) having a controller to generate a trouble report indicating a malfunction with one or more services, and submitting the trouble report to a mitigation system. The mitigation system can be adapted to detect one or more operational faults in at least one of a Digital Subscriber Line Access Multiplexer (DSLAM), a residential gateway (RG), and the STB, cycle operations of at least one of the DSLAM, the RG, and the STB responsive to detecting an undesirable state of operation of at least one of the DSLAM, the RG, and the STB, and generate a trouble ticket directed to a service agent responsive to detecting that at least one of the DSLAM, the RG and the STB continues to exhibit at least one operational fault. Other embodiments are disclosed.
摘要:
A system that incorporates teachings of the present disclosure may include, for example, a set-top box (STB) having a controller to generate a trouble report indicating a malfunction with one or more services, and submitting the trouble report to a mitigation system. The mitigation system can be adapted to detect one or more operational faults in at least one of a Digital Subscriber Line Access Multiplexer (DSLAM), a residential gateway (RG), and the STB, cycle operations of at least one of the DSLAM, the RG, and the STB responsive to detecting an undesirable state of operation of at least one of the DSLAM, the RG, and the STB, and generate a trouble ticket directed to a service agent responsive to detecting that at least one of the DSLAM, the RG and the STB continues to exhibit at least one operational fault. Other embodiments are disclosed.
摘要:
A method, computer readable medium and apparatus for performing mapping management are disclosed. For example, the method monitors network performance measurements of long term evolution mobility elements, monitors a class type and a bandwidth type of long term evolution interfaces, determines if an impairment state is detected based upon the monitoring network performance measurements and the monitoring the class type and the bandwidth type, determines if the impairment state is due to a class of service and a quality of service mismatch and reconfigures the quality of service if the impairment state is due to the class of service and the quality of service mismatch.
摘要:
A method can be used to detect a problem, isolate the cause of the problem to a particular device in which the cause resides, and potentially repairing the particular device. In one embodiment, the method can be fully automated using a system. In another embodiment, the method may be partly automated. In this particular embodiment, the system can perform most or all of the testing or diagnosis automatically. The system can perform the method until a point where human intervention is required. The problem, the cause, and particular device may be known at the time notification is sent to customer care, a workcenter, or another network operations center. With the information regarding the problem, cause and particular device, a technician or other personnel can be dispatched and repair the problem more quickly than if only the problem is provided and the technician needs to perform the testing and diagnosis.
摘要:
A system that incorporates teachings of the present disclosure may include, for example, a server comprising a controller to monitor a physical layer, a data link layer and a network layer of an Internet Protocol Television (IPTV) network, obtain a plurality of alarm signals from one or more of the physical layer, the data link layer and the network layer that are associated with an undesired condition of the IPTV network, synthesize the plurality of alarm signals to determine a correlation, obtain topology information associated with network devices in the IPTV network, and isolate the undesired condition to a network component in the IPTV network using the correlation and the topology information. Other embodiments are disclosed.
摘要:
A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive information from a set top box that is associated with an undesired condition being experienced by a user of the set top box where the information is inputted into the set top box by the user, determine a failure condition associated with the information, perform a first diagnostic process to isolate the failure condition between a network failure and a customer premises equipment (CPE) failure, and transmit correction instructions to the set top box for presentation to the user when the failure condition is isolated to the CPE failure. Other embodiments are disclosed.
摘要:
In one embodiment, the present invention is a method and apparatus for customer-controlled routing management. In one embodiment, a system for managing routing in a virtual private network includes a configuration management system for receiving settings from a user of the virtual private network, the settings specifying at least one of: virtual private network topology and routing preferences, and for provisioning the virtual private network in accordance with the user settings and a validation management system for validating the provisioned virtual private network.
摘要:
A process and system for user-controlled configuration of an Internet-protocol (IP) network wherein the user may supply input for generating a network classification profile (NCP), which includes a number of classes of service (COSs) for prioritizing network traffic. Network packets belonging to a COS may be classified according to a packet parameter. The NCP may be used to prioritize packets sent to the network from a network ingress router. A queuing profile for scheduling packets received from the network based on the NCP may also be generated and used by a network egress router. The packet parameter may be based on information in the packet header.
摘要:
Example methods and apparatus to monitor border gateway protocol sessions are disclosed. A disclosed example method includes detecting a failure of a first BGP session, initiating a sustained-down timer and a reset-timer in response to detecting the failure, identifying a sustained-down condition in response to the sustained-down timer exceeding a first time threshold, identifying a flapping condition in response to counting a threshold number of BGP failures and corresponding BGP re-establishments during a second time threshold of the reset-timer, and identifying a continuous flapping condition in response to detecting the flapping condition consecutively for a threshold number of instances.
摘要:
A system that incorporates teachings of the present disclosure may include, for example, a femtocell having a controller operable to establish communications with a gateway and transmit authentication information to the gateway. The gateway transmits the authentication information and a gateway identifier to a remote server to authenticate the femtocell. The controller is also operable to detect enablement of services responsive to the remote server identifying a subscriber account according to the gateway identifier, and the remote server authenticating the femtocell by comparing the authentication information to information retrieved from the subscriber account. Other embodiments are disclosed.