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31.发明授权公开(公告)号：US09954802B2
公开(公告)日：2018-04-24
申请号：US14614184
申请日：2015-02-04
申请人： Vikas Krishna , Timothee Bailloeul
发明人： Vikas Krishna , Timothee Bailloeul
CPC分类号： H04L51/066 , G06F1/329 , G06F17/3002 , G06F17/30023 , H04L67/025 , H04L67/16 , H04L67/18
摘要： A system and method for translating requests and responses between different types of devices are described. An enterprise service bus generates a first list of one or more devices, receives a selection from a user associated with a first device of a second device in the first list, generates a second list that includes functions associated with the selection from the first user, receives a request from the first device to perform one of the functions in the second list, translates a first communication protocol of the request received from the first device into a second communication protocol used by the second device to create a translated request, translates a first message format of the request into a second message format and transmits the translated request to the second device.
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32.发明授权公开(公告)号：US09906660B2
公开(公告)日：2018-02-27
申请号：US12485583
申请日：2009-06-16
CPC分类号： H04N1/00503 , G06F8/38 , G06F8/60 , H04N1/00408 , H04N1/00509
摘要： A computer program product that includes a computer useable storage medium to store a computer readable program that, when executed on a computer, causes the computer to perform operations, including operations to incorporate an entity specification into a business process in response to an input by a user, determine a multifunction printer (MFP) from a heterogeneous mix of MFPs for implementation of the business process, and generate an executable to execute on the MFP. The entity specification describes an element of a document and is associated with the business process. The MFP has an associated executable language and a graphical user interface (GUI) specification. The executable conforms to the executable language and the GUI specification, is generated from the entity specification and the business process, and performs the business process when executed by the MFP.
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公开(公告)号：US20150149478A1
公开(公告)日：2015-05-28
申请号：US14614191
申请日：2015-02-04
申请人： Vikas Krishna , Timothee Bailloeul
发明人： Vikas Krishna , Timothee Bailloeul
IPC分类号： G06F17/30
CPC分类号： H04L51/066 , G06F1/329 , G06F16/41 , G06F16/43 , H04L67/025 , H04L67/16 , H04L67/18
摘要： A system and method for integrating one or more resource servers for one or more types of devices are described using an enterprise service bus and network appliance as a service (NAaaS) application services. The enterprise service bus receives a request for one or more types of media, determines a first communication protocol of the request and one or more types of second communication protocols of the one or more resource servers, translates the request from a first communication protocol into one or more types of second communication protocols for one or more resource servers and retrieves one or more results matching the translated request from the one or more resource servers. A NAaaS application services determine one or more resource servers that the request is for based on the request matching a global index.
摘要翻译： 使用企业服务总线和网络设备作为服务（NAaaS）应用服务来描述用于集成用于一种或多种类型的设备的一个或多个资源服务器的系统和方法。 企业服务总线接收对一种或多种类型的媒体的请求，确定该请求的第一通信协议和一个或多个资源服务器的一种或多种类型的第二通信协议，将请求从第一通信协议转换成一个 或更多类型的用于一个或多个资源服务器的第二通信协议，并且从一个或多个资源服务器检索与所转换的请求匹配的一个或多个结果。 NAaaS应用服务基于与全局索引匹配的请求来确定请求所基于的一个或多个资源服务器。
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34.发明授权System and method for call flow generation via real-time tracking of guided problem resolution 失效通过实时跟踪引导问题解决的呼叫流生成的系统和方法公开(公告)号：US08406412B2
公开(公告)日：2013-03-26
申请号：US12714368
申请日：2010-02-26
申请人： Timothy J Bethea , Neil H Boyette , Isaac Kam-Chak Cheng , Vikas Krishna , Yolanda A Rankin , Yongshin Yu
发明人： Timothy J Bethea , Neil H Boyette , Isaac Kam-Chak Cheng , Vikas Krishna , Yolanda A Rankin , Yongshin Yu
CPC分类号： H04M3/493 , H04M2203/355
摘要： Systems and methods for adapting an existing call flow wherein the call flow further comprises an associated data set, comprising: activating the existing call flow, the existing call flow generating a series of questions designed to obtain information from a caller; determining if an exception condition has occurred; allowing a user to activate an exception call flow in response to the exception condition; retaining the data set associated with the call flow when the exception condition occurred; adapting the data set such that the call flow addresses the exception condition; analyzing the adapted data set to determine if it is unique; and, modifying the existing call flow to incorporate the adapted data set if the adapted data set is unique.
摘要翻译： 用于调整现有呼叫流的系统和方法，其中所述呼叫流进一步包括相关联的数据集，包括：激活所述现有呼叫流，所述现有呼叫流产生设计用于从呼叫者获取信息的一系列问题; 确定是否发生了异常情况; 允许用户响应异常情况激活异常调用流程; 当发生异常情况时，保留与呼叫流相关联的数据集; 调整数据集，使得呼叫流处理异常状况; 分析适应的数据集以确定其是否是唯一的; 以及如果所适配的数据集是唯一的，则修改现有的呼叫流以合并适应的数据集。
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公开(公告)号：US07953651B2
公开(公告)日：2011-05-31
申请号：US11362681
申请日：2006-02-27
IPC分类号： G06Q40/00
摘要： A computer-implemented method for validating updated business rules. A first set of documents utilized to validate a first set of business rules is provided. A second set of business rules generated from an update of the first set of business rules is received. Each business rule includes input parameters. A second set of documents is received. A template file includes the input parameters and corresponding path expressions. An augmented set of documents includes the first and second sets of documents. The second set of business rules is automatically semantically validated against the augmented set of documents. The semantic validation includes executing the second set of business rules with each document of the augmented set. The executing includes binding, via the path expressions, the input parameters to values included in a document of the augmented set.
摘要翻译： 用于验证更新的业务规则的计算机实现的方法。 提供了用于验证第一组业务规则的第一组文档。 收到从第一组业务规则的更新生成的第二组业务规则。 每个业务规则都包括输入参数。 收到第二组文件。 模板文件包括输入参数和相应的路径表达式。 一组增加的文件包括第一和第二组文件。 第二组业务规则根据增加的文档集自动语义验证。 语义验证包括与增强集合的每个文档一起执行第二组业务规则。 执行包括通过路径表达式将输入参数绑定到包括在增强集合的文档中的值。
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公开(公告)号：US07822704B2
公开(公告)日：2010-10-26
申请号：US11841217
申请日：2007-08-20
IPC分类号： G06F17/30
CPC分类号： G06F17/30424 , G06F17/30687 , Y10S707/99935
摘要： A method and structure for analyzing a database having non-text data in data fields and text in text fields. The invention first selects a subset of the database based upon criteria. The subset includes data field(s) and associated text field(s). The invention searches for data matching the criteria within structured data fields of the database. If the invention searches multiple databases, the invention creates shared dimensions for databases that do not share common attributes. The invention automatically selects a relatively short text phrase from the text fields that helps to explain the underlying meaning (i.e. unique text content) of a data subset selected using the non-text data fields.
摘要翻译： 用于分析在数据字段中具有非文本数据的数据库和文本字段中的文本的方法和结构。 本发明首先基于标准选择数据库的子集。 该子集包括数据字段和相关联的文本字段。 本发明搜索与数据库的结构化数据字段内的标准匹配的数据。 如果本发明搜索多个数据库，则本发明为不共享公共属性的数据库创建共享维度。 本发明自动从文本字段中选择相对较短的文本短语，这有助于解释使用非文本数据字段选择的数据子集的基本含义（即，唯一文本内容）。
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公开(公告)号：US07752638B2
公开(公告)日：2010-07-06
申请号：US11446947
申请日：2006-06-05
申请人： Timothy Joel Bethea , Neil Harold Arthur Boyette , Isaac Kam-Chak Cheng , Dawn Marie Fritz , Vikas Krishna
发明人： Timothy Joel Bethea , Neil Harold Arthur Boyette , Isaac Kam-Chak Cheng , Dawn Marie Fritz , Vikas Krishna
IPC分类号： G06F13/00
CPC分类号： G06Q30/02 , G06Q30/016
摘要： A method for defining and dynamically invoking polymorphic call flows in a call flow system. A publisher call flow and subscriber call flows are defined. A first trigger point in the publisher call flow is defined. Triggers specifying late-binding references to trigger points are defined in the subscriber call flows. A second trigger point in a first subscriber call flow is defined. A trigger specifying a late-binding reference to the second trigger point is defined. Publishing the call flows includes storing a second subscriber call flow's representation that includes a first trigger's representation. To execute the publisher call flow, identifiers of the publisher call flow and the first trigger point are located in the first trigger's representation. Without changing any other call flow and without terminating and restarting the publisher call flow, a call flow is added to the call flow system and invoked.
摘要翻译： 一种用于在呼叫流系统中定义和动态调用多态呼叫流的方法。 定义了发布者呼叫流程和用户呼叫流程。 定义发行商调用流程中的第一个触发点。 在订户呼叫流中定义了触发点指定触发点的后期绑定引用。 定义第一用户呼叫流中的第二个触发点。 定义了指定对第二个触发点的后期绑定引用的触发器。 发出呼叫流包括存储包括第一触发器表示的第二用户呼叫流表示。 要执行发布者调用流，发布者调用流的标识符和第一个触发点位于第一个触发器的表示中。 在不改变任何其他呼叫流程的情况下，并且不终止和重新启动发布者呼叫流程，呼叫流程将被添加到呼叫流系统并被调用。
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38.发明申请METHOD AND SYSTEM FOR SPECIFYING, DEPLOYING AND DYNAMICALLY UPDATING WORK FLOWS 有权用于指定，部署和动态更新工作流程的方法和系统公开(公告)号：US20080221917A1
公开(公告)日：2008-09-11
申请号：US12124207
申请日：2008-05-21
IPC分类号： G06Q10/00
摘要： A method and system for specifying, deploying and updating work flows. A request is received from a user of a system with components comprising a computing system and human representatives. The components facilitate routing and servicing the request. A work flow comprising manual and automatic steps is specified to perform the routing and servicing of the request. The automatic steps are automatically performed by the computing system and the manual steps are manually performed by the representatives. Both the automatic steps and the manual steps are uniformly defined in a single general-purpose markup language (e.g., XML). Further, a manual step is dynamically transformed into a new automatic step that is represented as a new XML action element. The new XML action element includes an identifier of a software routine to be executed to perform the new automatic step.
摘要翻译： 一种用于指定，部署和更新工作流程的方法和系统。 从具有包括计算系统和人类代表的组件的系统的用户接收到请求。 这些组件便于路由和服务请求。 指定包括手动和自动步骤的工作流程来执行请求的路由和服务。 自动步骤由计算系统自动执行，手动步骤由代表手动执行。 自动步骤和手动步骤均以单一通用标记语言（例如，XML）统一定义。 此外，手动步骤被动态转换为新的自动步骤，其被表示为新的XML动作元素。 新的XML动作元素包括要执行以执行新的自动步骤的软件例程的标识符。
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公开(公告)号：US07383257B2
公开(公告)日：2008-06-03
申请号：US10449792
申请日：2003-05-30
IPC分类号： G06F17/30
CPC分类号： G06F17/30424 , G06F17/30687 , Y10S707/99935
摘要： A method and structure for analyzing a database having non-text data in data fields and text in text fields. The invention first selects a subset of the database based upon criteria. The subset includes data field(s) and associated text field(s). The invention searches for data matching the criteria within structured data fields of the database. If the invention searches multiple databases, the invention creates shared dimensions for databases that do not share common attributes. The invention automatically selects a relatively short text phrase from the text fields that helps to explain the underlying meaning (i.e. unique text content) of a data subset selected using the non-text data fields.
摘要翻译： 用于分析在数据字段中具有非文本数据的数据库和文本字段中的文本的方法和结构。 本发明首先基于标准选择数据库的子集。 该子集包括数据字段和相关联的文本字段。 本发明搜索与数据库的结构化数据字段内的标准匹配的数据。 如果本发明搜索多个数据库，则本发明为不共享公共属性的数据库创建共享维度。 本发明自动从文本字段中选择相对较短的文本短语，这有助于解释使用非文本数据字段选择的数据子集的基本含义（即，唯一文本内容）。
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40.发明申请Method and system for specifying, deploying and dynamically updating work flows 失效用于指定，部署和动态更新工作流的方法和系统公开(公告)号：US20070260500A1
公开(公告)日：2007-11-08
申请号：US11415788
申请日：2006-05-02
申请人： Neil Boyette , Isaac Cheng , Vikas Krishna , Savitha Srinivasan
发明人： Neil Boyette , Isaac Cheng , Vikas Krishna , Savitha Srinivasan
IPC分类号： G06F9/46
摘要： A method and system for specifying, deploying and updating work flows. A request is received from a user of a system with components comprising a computing system and human representatives. The components facilitate routing and servicing the request. A work flow comprising manual and automatic steps is specified to perform the routing and servicing of the request. The automatic steps are automatically performed by the computing system and the manual steps are manually performed by the representatives. Both the automatic steps and the manual steps are uniformly defined in a single general-purpose markup language (e.g., XML). Further, a manual step is dynamically transformed into a new automatic step that is represented as a new XML action element. The new XML action element includes an identifier of a software routine to be executed to perform the new automatic step.
摘要翻译： 一种用于指定，部署和更新工作流程的方法和系统。 从具有包括计算系统和人类代表的组件的系统的用户接收到请求。 这些组件便于路由和服务请求。 指定包括手动和自动步骤的工作流程来执行请求的路由和服务。 自动步骤由计算系统自动执行，手动步骤由代表手动执行。 自动步骤和手动步骤均以单一通用标记语言（例如，XML）统一定义。 此外，手动步骤被动态转换为新的自动步骤，其被表示为新的XML动作元素。 新的XML动作元素包括要执行以执行新的自动步骤的软件例程的标识符。
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