公开(公告)号：US20120039451A1

公开(公告)日：2012-02-16

申请号：US13283273

申请日：2011-10-27

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC分类号： H04M1/56

CPC分类号： H04M3/42348 ,  H04M3/42059 ,  H04M3/42187 ,  H04M3/523 ,  H04M2242/30

摘要： A method and system to process communications in an automatic communication distributor is described. The method may comprise receiving a communication and identifying an originating location from which the communication originates. Thereafter, a determination is made when the originating location corresponds to a predefined high priority geographical area and a priority to the communication is assigned based on the originating location. The call may be assigned a higher priority when the originating location corresponds to the high priority geographical area than when the originating location does not correspond with the high priority geographical area. The communication is queued based on the assigned priority. A method is also provided to assign an agent using an automated call distributor based on a distance between the originating location of the communication and the determined geographical locations of the potential respondents.

摘要翻译： 描述了一种在自动通信分配器中处理通信的方法和系统。 该方法可以包括接收通信并识别来自该通信的起始位置。 此后，当起始位置对应于预定义的高优先级地理区域并且基于始发位置分配通信的优先级时，进行确定。 当起始位置对应于高优先级地理区域时，可以将呼叫分配给较高优先级，而不是当起始位置不对应于高优先级地理区域时。 通信根据分配的优先级排队。 还提供了一种方法，用于基于通信的始发位置与所确定的潜在受访者的地理位置之间的距离，使用自动呼叫分配器分配代理。

公开(公告)号：US20120016536A1

公开(公告)日：2012-01-19

申请号：US13241966

申请日：2011-09-23

申请人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

发明人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

IPC分类号： G08G1/00

CPC分类号： G08G1/00 ,  G08G1/20

摘要： A method for intelligently managing a transportation network is provided. The method may include providing a roadside apparatus 18 to communicate with nodes 14A to 14D associated with vehicles 12A to 12D in a transportation network, the vehicle nodes being in a neighborhood range of the roadside apparatus. The roadside apparatus may dynamically detect the presence of a node 14A associated with a first vehicle 12A, and establish a mobile Internet Protocol (IP) network between the roadside apparatus and the first vehicle's node. The roadside apparatus 18 receives, in real-time, from the first vehicle's node 14A event data of events associated with the first vehicle 12A over the mobile IP network. The roadside apparatus 18 or nodes 14A to 14D may further receive or transmit real-time command data to control subsystems of a vehicle.

摘要翻译： 提供了一种智能管理交通网络的方法。 该方法可以包括提供路侧设备18与运输网络中与车辆12A至12D相关联的节点14A至14D通信，车辆节点位于路边设备的邻近范围内。 路侧设备可以动态地检测与第一车辆12A相关联的节点14A的存在，并且在路侧设备和第一车辆的节点之间建立移动因特网协议（IP）网络。 路边设备18通过移动IP网络实时地从第一车辆节点14A接收与第一车辆12A相关联的事件的事件数据。 路侧设备18或节点14A至14D可以进一步接收或发送实时命令数据到车辆的控制子系统。

公开(公告)号：US08082510B2

公开(公告)日：2011-12-20

申请号：US11411391

申请日：2006-04-26

申请人： Labhesh Patel ,  Shmuel Shaffer ,  Alan Gatzke ,  Mukul Jain

发明人： Labhesh Patel ,  Shmuel Shaffer ,  Alan Gatzke ,  Mukul Jain

IPC分类号： G06F3/00 ,  G06F15/16

CPC分类号： G06Q10/107 ,  G06Q30/02 ,  G06Q30/0269 ,  G06Q40/04

摘要： A method and an apparatus for inserting an included message into an e-mail message, wherein the e-mail message is transferred through a unified messaging solution have been provided. In one embodiment, the unified messaging solution detects transmission of a voice mail message as the e-mail attachment. The voice mail message is received by a system that facilitates the transfer of the e-mail message. The system associates the included message with the voice mail message. The included message is inserted into the e-mail message. The system sends the e-mail message along with the included message and the attached voice mail message to an intended user. In a preferred embodiment, the included message is an advertising message.

摘要翻译： 已经提供了一种用于将包括的消息插入到电子邮件消息中的方法和装置，其中通过统一消息传送解决方案传送电子邮件消息。 在一个实施例中，统一消息收发解决方案检测到语音邮件消息作为电子邮件附件的传输。 语音邮件消息由便于传送电子邮件消息的系统接收。 系统将包含的消息与语音邮件消息相关联。 包含的消息被插入到电子邮件中。 系统将电子邮件消息与附带的消息和附加的语音邮件消息一起发送给预定的用户。 在优选实施例中，所包括的消息是广告消息。

公开(公告)号：US07743101B2

公开(公告)日：2010-06-22

申请号：US11448276

申请日：2006-06-07

申请人： Shmuel Shaffer ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

发明人： Shmuel Shaffer ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

IPC分类号： G06F15/16 ,  H04M3/42 ,  H04L12/16

CPC分类号： G06Q10/107 ,  H04L12/1818 ,  H04M3/42042 ,  H04M3/563 ,  H04M2203/5009 ,  H04M2203/5018 ,  H04M2203/5081

摘要： In one embodiment, techniques for sending a conference invite that provides access to a list of participants in an existing conference are provided. A participant in a conference may decide to send an invite for the existing conference to the user. A request for inviting the user into the existing conference is received. A list of participants in the existing conference is determined. An invite message for the conference is then generated where the invite message includes information for the list of participants. The invite message is then sent to the user where the information for the list of participants is accessible to the user. For example, the list of participants may be displayed as caller ID information when the invite message is received by the user.

摘要翻译： 在一个实施例中，提供了用于发送提供对现有会议中的参与者列表的访问的会议邀请的技术。 会议的参与者可以决定将现有会议的邀请发送给用户。 收到邀请用户进入现有会议的请求。 确定现有会议的与会者名单。 然后生成会议的邀请消息，其中邀请消息包括参与者列表的信息。 然后，邀请消息被发送到用户，用户可以访问参与者列表的信息。 例如，当用户接收到邀请消息时，可以将参与者列表显示为呼叫者ID信息。

公开(公告)号：US20070280468A1

公开(公告)日：2007-12-06

申请号：US11444851

申请日：2006-05-31

申请人： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khouri ,  Shmuel Shaffer

发明人： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khouri ,  Shmuel Shaffer

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/5236 ,  H04M3/5238

摘要： A system for handling service requests received from end-users that include telephone callers and persons who are physically present at a branch or store. The system includes an ACD and a ticket dispenser coupled with the ACD. The ticket dispenser being operable to first dispense a ticket having an identifier to each person who requests service at the branch or store, and then electronically communicate the identifier to the ACD. The ACD includes one or more queues to order calls received from the telephone callers and identifiers. The ACD routes either a call or a person to an available agent in accordance with an algorithm. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

摘要翻译： 用于处理从最终用户接收的服务请求的系统，包括电话呼叫者和实际存在于分支机构或商店的人员。 该系统包括ACD和与ACD耦合的售票机。 售票机可操作以首先向在分支或存储处请求服务的每个人分配具有标识符的票，然后将该标识符电子地传达给ACD。 ACD包括一个或多个队列来订购从电话呼叫者和标识符接收的呼叫。 ACD根据算法将呼叫或个人路由到可用代理。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

公开(公告)号：US20070250581A1

公开(公告)日：2007-10-25

申请号：US11408696

申请日：2006-04-20

申请人： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph Khouri ,  Shmuel Shaffer

发明人： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph Khouri ,  Shmuel Shaffer

IPC分类号： G06F15/16

CPC分类号： G06Q10/107 ,  H04L51/04 ,  H04L51/24

摘要： In one embodiment, techniques for alerting a user of unchecked messages correlated to a contact before communicating with the contact are provided. The check for unchecked messages may be performed across a plurality of communication modalities. If one or more unchecked messages are found, then the user is alerted that there may be unchecked messages. The user may then have the option to check the unchecked messages before contacting the contact.

摘要翻译： 在一个实施例中，提供了用于在与联系人通信之前提醒与用户相关联的未检查消息的用户的技术。 可以跨多个通信模式执行对未经检查的消息的检查。 如果找到一个或多个未检查的消息，则警告用户可能存在未检查的消息。 然后，用户可以在联系联系人之前选择检查未检查的消息。

公开(公告)号：US09042542B2

公开(公告)日：2015-05-26

申请号：US11686838

申请日：2007-03-15

申请人： Shmuel Shaffer ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

发明人： Shmuel Shaffer ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

IPC分类号： H04M1/00 ,  H04M15/06

CPC分类号： H04M15/06

摘要： In a wide-area communication system, users or numbers in the system to be alerted are ranked so to improve the efficiency of the alert calls. Rankings are based on various factors, including whether two or more users are on the same active call, whether a user is on an active call, how recently a user ended a call, and whether a user recently missed a call. Within rankings, there may be multiple callers or numbers. These users may further be ranked, such as by determining which caller is expected to end a call first based on the current elapsed time of the call and the average call duration for that user or number.

摘要翻译： 在广域通信系统中，要提醒的系统中的用户或号码被排序，以提高警报呼叫的效率。 排名基于各种因素，包括两个或多个用户是否处于相同的活动呼叫，用户是否处于活动呼叫，用户最近结束呼叫以及用户最近是否已经接通呼叫。 在排名中，可能有多个呼叫者或号码。 这些用户可以进一步排名，例如通过基于呼叫的当前经过时间和该用户或号码的平均呼叫持续时间来确定预期哪个呼叫者首先结束呼叫。

公开(公告)号：US08259954B2

公开(公告)日：2012-09-04

申请号：US11870808

申请日：2007-10-11

申请人： Shmuel Shaffer ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

发明人： Shmuel Shaffer ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

IPC分类号： H04R29/00 ,  H03G3/20 ,  H04B15/00

CPC分类号： G10L21/0364 ,  G10L17/20

摘要： In one embodiment, one or more users may be participating in a conversation. In one example, a first user may be speaking into a speaker end device and a second user may be listening at a listener end device. The second user may be in an environment where noise may be present. Particular embodiments determine characteristics of the noise at the listener end device. Characteristics of a voice signature for a user speaking with the speaker end device are also determined. Comprehension enhancement of voice signals received from speaker end device is then performed based on characteristics of the noise at the listener end device and characteristics of the voice signature. For example, the signature of the voice signals may be altered to lessen the overlap with the noise.

摘要翻译： 在一个实施例中，一个或多个用户可以参与对话。 在一个示例中，第一用户可以说话到扬声器终端设备中，并且第二用户可能在收听终端设备中收听。 第二用户可能处于可能存在噪声的环境中。 特定实施例确定了听众终端设备处的噪声的特征。 与扬声器终端设备通话的用户的语音签名的特征也被确定。 然后根据听者终端设备的噪声特性和语音签名的特征，对从扬声器终端设备接收到的语音信号进行理解增强。 例如，可以改变语音信号的签名以减少与噪声的重叠。

公开(公告)号：US08068601B2

公开(公告)日：2011-11-29

申请号：US11460212

申请日：2006-07-26

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC分类号： H04M3/00

CPC分类号： H04M3/42348 ,  H04M3/42059 ,  H04M3/42187 ,  H04M3/523 ,  H04M2242/30

摘要： A method and system to process communications in an automatic communication distributor is described. The method may comprise receiving a communication and identifying an originating location from which the communication originates. Thereafter, a determination is made when the originating location corresponds to a predefined high priority geographical area and a priority to the communication is assigned based on the originating location. The call may be assigned a higher priority when the originating location corresponds to the high priority geographical area than when the originating location does not correspond with the high priority geographical area. The communication is queued based on the assigned priority. A method is also provided to assign an agent using an automated call distributor based on a distance between the originating location of the communication and the determined geographical locations of the potential respondents.

摘要翻译： 描述了一种在自动通信分配器中处理通信的方法和系统。 该方法可以包括接收通信并识别来自该通信的起始位置。 此后，当起始位置对应于预定义的高优先级地理区域并且基于始发位置分配通信的优先级时，进行确定。 当起始位置对应于高优先级地理区域时，可以将呼叫分配给较高优先级，而不是当起始位置不对应于高优先级地理区域时。 通信根据分配的优先级排队。 还提供了一种方法，用于基于通信的始发位置与所确定的潜在受访者的地理位置之间的距离，使用自动呼叫分配器分配代理。

公开(公告)号：US08036782B2

公开(公告)日：2011-10-11

申请号：US12902012

申请日：2010-10-11

申请人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

发明人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

IPC分类号： G06F7/00 ,  G08G1/00

CPC分类号： G08G1/00 ,  G08G1/20

摘要： A method for intelligently managing a transportation network is provided. The method may include providing a roadside apparatus 18 to communicate with nodes 14A to 14D associated with vehicles 12A to 12D in a transportation network, the vehicle nodes being in a neighborhood range of the roadside apparatus. The roadside apparatus may dynamically detect the presence of a node 14A associated with a first vehicle 12A, and establish a mobile Internet Protocol (IP) network between the roadside apparatus and the first vehicle's node. The roadside apparatus 18 receives, in real-time, from the first vehicle's node 14A event data of events associated with the first vehicle 12A over the mobile IP network. The roadside apparatus 18 or nodes 14A to 14D may further receive or transmit real-time command data to control subsystems of a vehicle.

摘要翻译： 提供了一种智能管理交通网络的方法。 该方法可以包括提供路侧设备18与运输网络中与车辆12A至12D相关联的节点14A至14D通信，车辆节点位于路边设备的邻近范围内。 路侧设备可以动态地检测与第一车辆12A相关联的节点14A的存在，并且在路侧设备和第一车辆的节点之间建立移动因特网协议（IP）网络。 路边设备18通过移动IP网络实时地从第一车辆节点14A接收与第一车辆12A相关联的事件的事件数据。 路侧设备18或节点14A至14D可以进一步接收或发送实时命令数据到车辆的控制子系统。