公开(公告)号：US20140009556A1

公开(公告)日：2014-01-09

申请号：US13542848

申请日：2012-07-06

Applicant: Kanagarethinam RAMALINGAM ,  Bellur Srinivasa GIRISHA

Inventor： Kanagarethinam RAMALINGAM ,  Bellur Srinivasa GIRISHA

IPC: H04N7/14

CPC classification number: H04M3/46 ,  H04M3/42187 ,  H04M3/436 ,  H04M2201/50 ,  H04M2203/2044

Abstract: In an example embodiment, when an incoming video call associated with a hunt list is received, the call is first routed to recipients in the hunt list who are capable of receiving a video call. After the call is routed to recipients in the hunt list who are capable of receiving a video call, the call is routed to recipients in the hunt list who are incapable of receiving a video call.

Abstract translation: 在示例实施例中，当接收到与寻线列表相关联的输入视频呼叫时，该呼叫首先被路由到能够接收视频呼叫的寻线列表中的接收者。 在呼叫路由到能够接收视频呼叫的寻线列表中的接收者之后，呼叫被路由到寻线列表中不能接收视频呼叫的接收者。

公开(公告)号：US08588399B2

公开(公告)日：2013-11-19

申请号：US11776063

申请日：2007-07-11

Applicant: Melinda Paras ,  Raymond N. Otake

Inventor： Melinda Paras ,  Raymond N. Otake

IPC: H04M3/00

CPC classification number: H04M3/5233 ,  H04M3/5125 ,  H04M2201/50

Abstract: An IP-based call center is able to route video and audio calls. The call routing is skills-based, and can be configured to give preference first to representatives or agents associated with an entity, and then to representatives or agents within a network associated with that entity. If no representative is available in-house or in-network, the call can be transferred to an external representative or agent. In other embodiments, an entity can configure prioritized layers for routing calls, in order to favor specific service providers.

Abstract translation: 基于IP的呼叫中心能够路由视频和音频呼叫。 呼叫路由是基于技能的，并且可以被配置为首先优先考虑与实体相关联的代表或代理，然后给与该实体相关联的网络中的代理或代理。 如果内部或网络中没有代表，则可以将呼叫转移给外部代表或代理人。 在其他实施例中，实体可以配置用于路由呼叫的优先化层，以便有利于特定服务提供商。

公开(公告)号：US08515395B2

公开(公告)日：2013-08-20

申请号：US12485961

申请日：2009-06-17

Applicant: William Joseph Sigmund ,  Michael Robert Zubas ,  Brian Keith Rainer

Inventor： William Joseph Sigmund ,  Michael Robert Zubas ,  Brian Keith Rainer

IPC: H04M11/10

CPC classification number: H04W4/16 ,  G06F17/289 ,  H04M3/02 ,  H04M3/42017 ,  H04M3/42051 ,  H04M3/42153 ,  H04M3/533 ,  H04M3/53325 ,  H04M3/53383 ,  H04M3/537 ,  H04M2201/50 ,  H04M2203/4518 ,  H04M2203/4545 ,  H04W12/06 ,  H04W12/08

Abstract: A method for operating a mobile device to set a voicemail password directly from the mobile device includes providing the mobile device with a memory for storing a visual voicemail (VVM) application, an interface for receiving user input to the VVM application, and a transceiver for communication with a VVM system. The VVM application includes an option to create a voicemail password. The method further includes: receiving a selection of the option to create the voicemail password, creating the voicemail password based upon an input of a password string, generating a request that includes instructions to the VVM system to associate the voicemail password with a voicemail account, and transmitting the request to the VVM system.

Abstract translation: 用于操作移动设备以直接从移动设备设置语音邮件密码的方法包括向移动设备提供用于存储可视语音邮件（VVM）应用的存储器，用于接收对VVM应用的用户输入的接口以及用于 与VVM系统进行通信。 VVM应用程序包含创建语音信箱密码的选项。 该方法还包括：接收选择创建语音邮件密码的选项，基于密码字符串的输入创建语音邮件密码，生成包括对VVM系统的指令以将语音邮件密码与语音邮件帐户相关联的请求， 并将该请求发送到VVM系统。

公开(公告)号：US08498383B2

公开(公告)日：2013-07-30

申请号：US13092338

申请日：2011-04-22

Applicant: John Harris ,  Geoffrey Stuart Lanotte

Inventor： John Harris ,  Geoffrey Stuart Lanotte

IPC: H04M11/00

CPC classification number: H04M7/003 ,  H04M3/42391 ,  H04M2201/50 ,  H04M2203/652

Abstract: Disclosed are various embodiments for a call control application bridges communication devices with a media call. In one embodiment, the call control application receives a request to place a media call from a source device to a destination device. The call control application determines if at least one of the source device and the destination device is associated with a telephone number registered in a relay registry. In response to a determination that the telephone number is registered in the registry, the call control application directs an intermediary agent to place a first media call to the source device and a second media call to the destination device. The call control application then bridges the first media call and the second media call via the intermediary agent.

Abstract translation: 公开了用于呼叫控制应用的各种实施例，以桥接具有媒体呼叫的通信设备。 在一个实施例中，呼叫控制应用接收从源设备到目的地设备的媒体呼叫的请求。 呼叫控制应用程序确定源设备和目的地设备中的至少一个是否与登记在中继登记中的电话号码相关联。 响应于电话号码被登记在注册表中的确定，呼叫控制应用引导中介代理向源设备发出第一媒体呼叫，并向目的地设备发送第二媒体呼叫。 然后，呼叫控制应用通过中介代理桥接第一媒体呼叫和第二媒体呼叫。

公开(公告)号：US08489074B2

公开(公告)日：2013-07-16

申请号：US12477971

申请日：2009-06-04

Applicant: William Joseph Sigmund ,  Michael Robert Zubas ,  Brian Keith Rainer

Inventor： William Joseph Sigmund ,  Michael Robert Zubas ,  Brian Keith Rainer

IPC: H04M11/10

CPC classification number: H04W4/16 ,  G06F17/289 ,  H04M3/02 ,  H04M3/42017 ,  H04M3/42051 ,  H04M3/42153 ,  H04M3/533 ,  H04M3/53325 ,  H04M3/53383 ,  H04M3/537 ,  H04M2201/50 ,  H04M2203/4518 ,  H04M2203/4545 ,  H04W12/06 ,  H04W12/08

Abstract: A method for operating a mobile device to set a voicemail greeting includes providing the mobile device with a memory for storing a visual voicemail (VVM) application, an I/O interface, and a microphone for receiving an audio input. The method further includes: receiving a selection for an option to record the voicemail greeting, receiving the audio input, recording the audio input as the voicemail greeting for a voicemail account associated with the mobile device, storing the recorded voicemail greeting in the memory, and generating a request that includes the recorded voicemail greeting, a network address for a VVM system, and instructions to set the voicemail greeting as an active voicemail greeting for the voicemail account. The method further includes transmitting the request to the VVM system and receiving a response from the VVM system that includes an indication of whether the voicemail greeting was set as the active voicemail greeting.

Abstract translation: 用于操作移动设备以设置语音邮件问候语的方法包括向移动设备提供用于存储视觉语音邮件（VVM）应用，I / O接口和用于接收音频输入的麦克风的存储器。 该方法还包括：接收用于记录语音邮件问候语的选项的选择，接收音频输入，将音频输入记录为与移动设备相关联的语音邮件帐户的语音邮件问候，将所记录的语音邮件问题存储在存储器中，以及 生成包括所记录的语音邮件问候语，VVM系统的网络地址以及将语音邮件问候语设置为语音邮件帐户的活动语音邮件问候语的指令的请求。 该方法还包括将请求发送到VVM系统并从VVM系统接收包括语音邮件问候语是否被设置为活动语音邮件问候语的指示的响应。

公开(公告)号：US08446451B2

公开(公告)日：2013-05-21

申请号：US12885859

申请日：2010-09-20

Applicant: Noam Eshkoli ,  Ded Gants

Inventor： Noam Eshkoli ,  Ded Gants

IPC: H04N7/14

CPC classification number: H04N7/152 ,  H04L12/1822 ,  H04M3/563 ,  H04M3/565 ,  H04M3/567 ,  H04M2201/50 ,  H04N21/2343

Abstract: Disclosed herein are methods and systems for providing continuous presence video stream in a cascading video conference, i.e., a video conference that is conducted over more than one MCU. A cascading continuous presence composition controller (CCCC) selects which endpoints from among all of the endpoints participating in the conference should be displayed in the layout, regardless of which endpoints are associated with which MCU. The CCCC can be resident on one of the MCUs, resident on a cascading conference server, or can be distributed among all of the MCUs involved in a cascading conference.

公开(公告)号：US08442496B2

公开(公告)日：2013-05-14

申请号：US13616198

申请日：2012-09-14

Applicant: William Joseph Sigmund ,  Michael Robert Zubas ,  Brian Keith Rainer

Inventor： William Joseph Sigmund ,  Michael Robert Zubas ,  Brian Keith Rainer

IPC: H04M1/725 ,  H04M11/10 ,  H04M1/64

CPC classification number: H04W4/16 ,  G06F17/289 ,  H04M3/02 ,  H04M3/42017 ,  H04M3/42051 ,  H04M3/42153 ,  H04M3/533 ,  H04M3/53325 ,  H04M3/53383 ,  H04M3/537 ,  H04M2201/50 ,  H04M2203/4518 ,  H04M2203/4545 ,  H04W12/06 ,  H04W12/08

Abstract: A method for creating and managing a distribution list can include creating a distribution list at a voicemail system. The distribution list can include at least one recipient and at least one language preference for one or more of the at least one recipients. The method can further include selecting the created distribution list and recording an audio message to be sent to the at least one recipient. Translating the audio message into the at least one language preference for one or more of the at least one recipients thereby creating at least one translated audio message and sending the at least one translated audio message to the at least one recipient.

Abstract translation: 用于创建和管理分发列表的方法可以包括在语音邮件系统上创建分发列表。 分发列表可以包括至少一个接收者和对于至少一个接收者中的一个或多个的至少一个语言偏好。 该方法还可以包括选择创建的分发列表并记录要发送给至少一个接收者的音频消息。 将所述音频消息翻译成所述至少一个接收者中的一个或多个的至少一个语言偏好，从而创建至少一个翻译的音频消息，并将所述至少一个翻译的音频消息发送到所述至少一个接收者。

公开(公告)号：US08412162B2

公开(公告)日：2013-04-02

申请号：US12485335

申请日：2009-06-16

Applicant: William Joseph Sigmund ,  Michael Robert Zubas ,  Brian Keith Rainer

Inventor： William Joseph Sigmund ,  Michael Robert Zubas ,  Brian Keith Rainer

IPC: H04M11/10

CPC classification number: H04W4/16 ,  G06F17/289 ,  H04M3/02 ,  H04M3/42017 ,  H04M3/42051 ,  H04M3/42153 ,  H04M3/533 ,  H04M3/53325 ,  H04M3/53383 ,  H04M3/537 ,  H04M2201/50 ,  H04M2203/4518 ,  H04M2203/4545 ,  H04W12/06 ,  H04W12/08

Abstract: A method for managing accessibility to a visual voicemail (VVM) service from a mobile device includes detecting that a first SIM has been inserted into a slot interface of the mobile device and establishing a data session with a VVM system to create a first VVM account. The first VVM account is configured to receive and store voicemail messages directed to a subscriber identified by the first SIM. The method further includes the mobile device receiving a voicemail message from the VVM system and storing the voicemail message in a memory. The method further includes the mobile device detecting the first SIM being removed and a second SIM being inserted into the slot interface. Upon insertion of the second SIM, the mobile device prevents access to the voicemail message associated with the first VVM account and communicative access to the first VVM account.

Abstract translation: 用于管理来自移动设备的视觉语音邮件（VVM）服务的可访问性的方法包括检测第一SIM卡已被插入到移动设备的时隙接口中，并且与VVM系统建立数据会话以创建第一VVM帐户。 第一VVM帐户被配置为接收和存储指向由第一SIM卡识别的用户的语音邮件消息。 该方法还包括移动设备从VVM系统接收语音邮件消息并将该语音邮件消息存储在存储器中。 该方法还包括移动设备检测正被移除的第一SIM和第二SIM插入到插槽接口中。 在插入第二SIM卡时，移动设备防止访问与第一VVM帐户相关联的语音邮件消息以及对第一VVM帐户的通信访问。

公开(公告)号：US08401526B2

公开(公告)日：2013-03-19

申请号：US12160940

申请日：2008-04-25

Applicant: William Joseph Sigmund ,  Michael Robert Zubas ,  Brian Keith Rainer

Inventor： William Joseph Sigmund ,  Michael Robert Zubas ,  Brian Keith Rainer

IPC: H04M11/10 ,  H04M1/64

CPC classification number: H04W4/16 ,  G06F17/289 ,  H04M3/02 ,  H04M3/42017 ,  H04M3/42051 ,  H04M3/42153 ,  H04M3/533 ,  H04M3/53325 ,  H04M3/53383 ,  H04M3/537 ,  H04M2201/50 ,  H04M2203/4518 ,  H04M2203/4545 ,  H04W12/06 ,  H04W12/08

Abstract: A method for providing a voicemail password reset feature can include receiving a password reset request message (220) from a mobile device (118) at a voicemail system (102), resetting a current password to a default password (222) at the voicemail system (102), and sending a response message request (224) to a short message service center (122). The response message request can include a request to generate a response message that includes the default password. The method can further include generating the response message at the short message center (122) and sending the response message (226) to the mobile device (118), wherein the response message includes the default password. A system for providing a voicemail password reset feature and a computer-readable medium for initiating a voicemail password reset from a mobile device (118).

Abstract translation: 提供语音邮件密码重置功能的方法可以包括在语音邮件系统（102）处从移动设备（118）接收密码重置请求消息（220），将当前密码重置为语音邮件系统上的默认密码（222） （102），并向短消息服务中心（122）发送响应消息请求（224）。 响应消息请求可以包括生成包括默认密码的响应消息的请求。 该方法还可以包括在短消息中心（122）生成响应消息，并向移动设备（118）发送响应消息（226），其中响应消息包括默认密码。 一种用于提供语音邮件密码重置功能的系统和用于从移动设备（118）发起语音邮件密码重置的计算机可读介质。

公开(公告)号：US20130010937A1

公开(公告)日：2013-01-10

申请号：US13613525

申请日：2012-09-13

Applicant: William Joseph Sigmund ,  Michael Robert Zubas ,  Brian Keith Rainer

Inventor： William Joseph Sigmund ,  Michael Robert Zubas ,  Brian Keith Rainer

IPC: H04M1/64

CPC classification number: H04W4/16 ,  G06F17/289 ,  H04M3/02 ,  H04M3/42017 ,  H04M3/42051 ,  H04M3/42153 ,  H04M3/533 ,  H04M3/53325 ,  H04M3/53383 ,  H04M3/537 ,  H04M2201/50 ,  H04M2203/4518 ,  H04M2203/4545 ,  H04W12/06 ,  H04W12/08

Abstract: A method for updating voicemail data at least partially stored at a device can include obtaining a command to update the voicemail data at a device. The device can activate a data session through which voicemail data can be downloaded to the device. In some embodiments, the device can automatically activate a data session upon the occurrence of a trigger event, for example, upon the receipt of a message waiting indicator, or upon powering on the device. In other embodiments, the device can wait for a user action or command to download voicemail data. The action or command can be received at the device after a trigger event, or at any other time. Exemplary devices and communications networks for implementing these and other embodiments are disclosed.

Abstract translation: 用于更新至少部分地存储在设备中的语音邮件数据的方法可以包括获得在设备上更新语音邮件数据的命令。 该设备可以激活数据会话，通过该数据会话可以将语音邮件数据下载到设备。 在一些实施例中，例如在接收到消息等待指示符或者在对设备通电时，设备可以在触发事件发生时自动激活数据会话。 在其他实施例中，设备可以等待用户动作或命令来下载语音邮件数据。 在触发事件或任何其他时间之后，可以在设备上接收动作或命令。 公开了用于实现这些和其它实施例的示例性设备和通信网络。