公开(公告)号：US20030002649A1

公开(公告)日：2003-01-02

申请号：US09863912

申请日：2001-05-23

申请人： Siemens Information and Communication Networks, Inc.

发明人： Mark Bernard Hettish

IPC分类号： H04M007/00

CPC分类号： H04Q3/62 ,  H04Q3/0029 ,  H04Q2213/13034 ,  H04Q2213/13093 ,  H04Q2213/1322

摘要： Methods and apparatus for automatically generating common paradigms in computer supported telephony applications (CSTA) protocols includes a control interface for CSTA protocols utilizes ActiveX properties, methods, events, and pages. Common paradigms such as Invoke_ID and timers are built in to the interface. The interface further provides statistics and diagnostics via property pages. According to the preferred embodiment, the interface is able to access all of the events and services provided by the CSTA protocols

摘要翻译： 在计算机支持的电话应用程序（CSTA）协议中自动生成通用范例的方法和装置包括CSTA协议的控制接口，使用ActiveX属性，方法，事件和页面。 常见的范例如Invoke_ID和定时器都内置在界面中。 该界面还通过属性页进行统计和诊断。 根据优选实施例，该接口能够访问由CSTA协议提供的所有事件和服务

公开(公告)号：US20020175293A1

公开(公告)日：2002-11-28

申请号：US09866418

申请日：2001-05-25

申请人： Siemens Information and Communication Networks, Inc.

发明人： Kenneth Whitham

IPC分类号： G21K001/08

CPC分类号： H01J3/02

摘要： A radio frequency (RF) modulated electron gun includes a cathode, electrically coupled to operate as a source of charged particles, and a grid, positioned apart from the cathode. The grid and the cathode are electrically coupled to a grid voltage source and to a RF source. The grid voltage source places the grid at a first potential, and the RF source places the grid at a second potential selected to produce groups of the charged particles. The groups of charged particles are produced with each period of a signal received from the RF source.

摘要翻译： 射频（RF）调制电子枪包括电耦合以作为带电粒子源工作的阴极和与阴极隔开定位的栅极。 电网和阴极电耦合到电网电压源和RF源。 电网电压源将电网置于第一电位，并且RF源将电网放置在选择的第二电位以产生带电粒子组。 在从RF源接收的信号的每个周期产生带电粒子组。

公开(公告)号：US20020164013A1

公开(公告)日：2002-11-07

申请号：US09850040

申请日：2001-05-07

申请人： Siemens Information and Communication Networks, Inc.

发明人： George E. Carter ,  Bianka Skubnik

IPC分类号： H04M001/00 ,  H04M009/00 ,  H04M009/08

CPC分类号： H04M3/40 ,  H04M7/006

摘要： Techniques for enhancing the sound quality of computer telephony systems are provided. In general, digital signals including telephony sounds are converted from the time domain to the frequency domain. If noise is detected in the frequency domain conversion of the digital signals, the noise is removed utilizing a filter. The noise detection and filtering can be performed in software so that enhanced audio quality can be achieved at a relatively low cost and with flexibility for very diverse environments.

摘要翻译： 提供了用于提高计算机电话系统的声音质量的技术。 通常，包括电话声音的数字信号从时域转换到频域。 如果在数字信号的频域转换中检测到噪声，则使用滤波器去除噪声。 噪声检测和滤波可以在软件中执行，从而可以以相对较低的成本实现增强的音频质量，并且可以为非常多样的环境提供灵活性。

公开(公告)号：US20020114432A1

公开(公告)日：2002-08-22

申请号：US09788089

申请日：2001-02-16

申请人： Siemens Information and Communication Networks, Inc.

发明人： Shmuel Shaffer ,  William J. Beyda ,  Randall P. Wuerfel

IPC分类号： H04M011/00

CPC分类号： H04M3/523 ,  H04M3/48 ,  H04M3/5166 ,  H04M3/5231 ,  H04M3/5233 ,  H04M2203/2011

摘要： In an automated call management method and system, automated processing is used to collect customer information that enables skills-based call routing and a camp-on approach to efficiently handling calls. The customer information is preferably acquired through use of a web-compatible form that is submitted by the customer. The form includes information that identifies agent attributes that are considered advantageous to handling a particular call, includes the callback telephone number, and may include the time at which the callback should be initiated. In another embodiment, the information is acquired using interactive voice recognition techniques. After an agent queue is selected on the basis of a correlation between identified agent attributes and the skills of a particular agent or agent group, a camp-on request is generated to initiate a connection when an appropriate agent is available.

摘要翻译： 在自动呼叫管理方法和系统中，使用自动处理来收集客户信息，从而实现基于技能的呼叫路由和有效处理呼叫的驻留方法。 优选地，通过使用由客户提交的网络兼容形式来获取客户信息。 该表格包括识别被认为有利于处理特定呼叫的代理属性的信息，包括回叫电话号码，并且可以包括应该启动回调的时间。 在另一个实施例中，使用交互式语音识别技术获取信息。 在基于识别的代理属性和特定代理或代理组的技能之间的相关性来选择代理队列之后，生成驻留请求以在适当的代理可用时发起连接。

公开(公告)号：US20020076011A1

公开(公告)日：2002-06-20

申请号：US09738532

申请日：2000-12-15

申请人： Siemens Information and Communication Networks, Inc.

发明人： William J. Beyda

IPC分类号： H04M001/64

CPC分类号： H04M3/42195 ,  H04M1/575 ,  H04M1/72519 ,  H04M3/42042 ,  H04M3/533 ,  H04M2242/22

摘要： Methods and apparatus for forwarding Caller ID data on demand when retrieving messages from an answering device using an endpoint telecommunications device and an associated call control system (such as the central office of the calling phone, a PBX, ToL Gatekeeper, wireless carrier switch, etc.), to fully or partially automate the dialing process for remotely calling back a message sender. The invention permits the caller retrieving messages to quickly and easily return calls with little or no manual intervention, without having to create a trombone connection. The invention operates with calling endpoint telecommunication devices that are nullintelligentnull enough to receive, store and/or utilize Caller ID data forwarded from an answering device; as well as with not so intelligent telecommunications devices (such as many pay phones) that may lack the ability to receive, store and/or utilize forwarded Caller ID data.

摘要翻译： 使用端点电信设备和相关联的呼叫控制系统（例如主叫电话的中心局，PBX，ToL网守，无线载波交换机等）从应答设备检索消息时，根据需要转发来电显示数据的方法和装置 ）来完全或部分自动化用于远程回叫消息发送者的拨号过程。 本发明允许呼叫者检索消息以很少或没有手动干预来快速且容易地返回呼叫，而不必创建长号连接。 本发明通过“智能”的呼叫端点电信设备操作，以接收，存储和/或利用从应答设备转发的来电显示数据; 以及可能不具有接收，存储和/或利用转移的来电显示数据的能力的智能电信设备（例如许多付费电话）。

公开(公告)号：US06167379A

公开(公告)日：2000-12-26

申请号：US47302

申请日：1998-03-24

申请人： Matthew T. Dean ,  Neal J. King

发明人： Matthew T. Dean ,  Neal J. King

IPC分类号： G06Q10/10 ,  G06F17/60 ,  G06F15/16

CPC分类号： G06Q10/109 ,  G06Q10/1093

摘要： A method and apparatus for remotely updating a portable calendar includes a receiver for receiving a first wireless data transmission which includes a proposed scheduling update to the calendar. A memory provides storage for data comprising the calendar. A display which is responsive to the receiver displays a graphical representation of the calendar and the proposed scheduling update. A user interface, such as a set of keys of a keypad or an alternative input device, is configured to transmit control signals to a processor in response to manipulation of the interface by the user. The processor is connected to the memory to execute a calendar control program and is configured to effect a scheduling update in response to a control signal received from the user interface. A preferred embodiment of the invention provides a transmitter for transmitting a second wireless data transmission in response to the proposed schedule update, the second transmission including either a scheduling update acceptance, a scheduling update rejection, or a rescheduling proposal.

摘要翻译： 用于远程更新便携式日历的方法和装置包括用于接收第一无线数据传输的接收机，其包括对所述日历的提议的调度更新。 内存为包含日历的数据提供存储。 响应于接收器的显示器显示日历的图形表示和所提出的调度更新。 诸如键盘或替代输入设备的一组键的用户界面被配置为响应于用户对界面的操纵而将控制信号发送到处理器。 处理器连接到存储器以执行日历控制程序，并且被配置为响应于从用户界面接收到的控制信号而进行调度更新。 本发明的优选实施例提供了一种用于响应于所提出的调度更新来发送第二无线数据传输的发射机，所述第二传输包括调度更新接受，调度更新拒绝或重新安排调度。

公开(公告)号：US06144734A

公开(公告)日：2000-11-07

申请号：US107313

申请日：1998-06-30

申请人： Robert H. Beeman

发明人： Robert H. Beeman

IPC分类号： H04M11/06 ,  H04M9/00 ,  H04M11/00

CPC分类号： H04M11/062

摘要： A transmission system includes a transmission path from a transmitting station to a receiving station for both voice telephone service occupying the frequency spectrum below a predetermined frequency f.sub.1 and for data service occupying the frequency spectrum above another predetermined frequency f.sub.3, where f.sub.3 is substantially higher than f.sub.1, a plurality of telephone sets at said receiving station connected in parallel with one another to the transmission path, and where each of the telephone sets has an on-hook state which presents a substantially infinite resistance to the transmission path and an off-hook state which presents a predetermined resistance R to the transmission path. A plurality of separate and substantially identical multi-pole low-pass filters are provided for connection between the transmission path and respective ones of the telephone sets, where each of the low-pass filters has a -3 dB frequency f.sub.2 which lies between f.sub.1 and f.sub.3, and a characteristic impedance of substantially (n*R), where n is a number equal to at least 2.4, thereby reducing the effect of low impedances that develop at frequencies below f.sub.1 because of resonances that occur between f.sub.1 and f.sub.2 with at least one but less than all of said telephone sets off-hook.

摘要翻译： 传输系统包括从发射站到接收站的传输路径，用于占用低于预定频率f1的频谱的语音电话服务，以及占用高于另一预定频率f3的频谱的数据服务，其中f3基本上高于f1 ，在所述接收站处的多个电话机彼此并行连接到传输路径，并且其中每个电话机具有挂载状态，其呈现对传输路径的基本上无限的阻力和摘机状态 其向传输路径呈现预定的电阻R。 提供了多个单独且基本上相同的多极低通滤波器，用于在传输路径和各个电话机之间连接，其中每个低通滤波器具有-3dB频率f2，其位于f1和 f3和基本上（n * R）的特性阻抗，其中n是等于至少2.4的数量，从而降低在f1以下的频率下产生的低阻抗的影响，因为至少在f1和f2之间发生共振 一个但不到所有的电话机摘机。

公开(公告)号：US6104788A

公开(公告)日：2000-08-15

申请号：US985388

申请日：1997-12-04

申请人： Shmuel Shaffer ,  William Joseph Beyda

发明人： Shmuel Shaffer ,  William Joseph Beyda

IPC分类号： G06Q10/10 ,  H04L12/58 ,  H04M3/432 ,  H04M3/53 ,  H04M3/42 ,  H04L5/00

CPC分类号： H04L12/58 ,  G06Q10/109 ,  H04M3/432 ,  H04M3/5307

摘要： A system and method enabling a user to remotely access an electronic calendar using a telephone network is provided. The system includes the electronic calendar for storing a plurality of schedules and a scheduler for accessing the schedules as a function of input signals received over the telephone network. Each schedule contains future appointments and events for either daily, weekly or other data interval periods. The scheduler enables selective retrieval and display of the appointments and events for any selected time period. The system is coupled to interfaces allowing the schedule information to be transmitted as audio information, video information, or e-mail information. The scheduler can compare the schedules to one another to automatically generate common meeting times. The common meeting time can then be transmitted to the various attendees using e-mail, audible instructions or voice mail.

摘要翻译： 提供了一种使得用户能够使用电话网络远程访问电子日历的系统和方法。 该系统包括用于存储多个日程表的电子日历和用于根据通过电话网络接收的输入信号来访问日程的调度器。 每个时间表包含日后，每周或其他数据间隔期的未来约会和事件。 调度器可以选择性地检索和显示任何选定时间段的约会和事件。 该系统耦合到允许调度信息作为音频信息，视频信息或电子邮件信息发送的接口。 调度程序可以将时间表彼此进行比较，以自动生成公共会议时间。 然后可以使用电子邮件，可听见的指令或语音邮件将常见的会议时间传送给各种与会者。

公开(公告)号：US6092114A

公开(公告)日：2000-07-18

申请号：US062294

申请日：1998-04-17

申请人： Shmuel Shaffer ,  William Joseph Beyda ,  Paul Bonomo

发明人： Shmuel Shaffer ,  William Joseph Beyda ,  Paul Bonomo

IPC分类号： G06Q10/10 ,  H04L12/58 ,  G06F15/16 ,  G06F17/30

CPC分类号： G06Q10/107 ,  H04L12/5835 ,  H04L51/066 ,  Y10S707/99931

摘要： A method and system for exchanging electronic messages, such as email messages, include isolating personal computers and other client devices from the process of converting a message attachment from one file format to a second file format. File-format conversions are out-tasked to enhance file accessibility, free computer resources, and conserve a user's time. The access requirements of each attachment to electronic messages are compared to the capabilities of a target client device. If it is determined that a file-format conversion is required, the conversion operation is assigned to a server that supports the process of reformatting the attachments. In an email environment, the server is substantially equivalent to the conventional email server, but includes enhanced conversion capabilities. In one embodiment, the determination of whether an attachment is accessible without conversion occurs at the server level. In another embodiment, the determination is implemented at the client device level. Preferably, if a local email server is incapable of reformatting the attachment, a request is transmitted to a remote server to perform the conversion. Typically, the remote server is the email server that supports message exchanges for the person who originated the message.

摘要翻译： 用于交换电子消息（诸如电子邮件消息）的方法和系统包括将个人计算机和其他客户端设备与将消息附件从一种文件格式转换成第二文件格式的过程相隔离。 文件格式转换是无处不在的，以增强文件的可访问性，免费的计算机资源，并节省用户的时间。 对电子消息的每个附件的访问要求与目标客户端设备的能力进行比较。 如果确定需要文件格式转换，则转换操作被分配给支持重新格式化附件的过程的服务器。 在电子邮件环境中，服务器基本上等同于传统的电子邮件服务器，但包括增强的转换功能。 在一个实施例中，在服务器级别发生是否可访问附件的确定。 在另一个实施例中，该确定在客户端设备级实现。 优选地，如果本地电子邮件服务器不能重新格式化附件，则向远程服务器发送请求以执行转换。 通常，远程服务器是支持发起消息的人的消息交换的电子邮件服务器。

公开(公告)号：US6091812A

公开(公告)日：2000-07-18

申请号：US747468

申请日：1996-11-12

申请人： David Iglehart ,  Leland Lester ,  Elie Antoun Jreij ,  Luc Truong ,  William E. Levene

发明人： David Iglehart ,  Leland Lester ,  Elie Antoun Jreij ,  Luc Truong ,  William E. Levene

IPC分类号： H04M1/60 ,  H04M1/82 ,  H04R3/00 ,  H04M3/51 ,  H04M1/08

CPC分类号： H04M1/82 ,  H04M1/6033 ,  H04R3/00

摘要： An apparatus and method are disclosed for connecting a headset alternately to a telephone line and an audio device. The apparatus includes an audio connector for connecting the apparatus to the audio device, a telephone connector for connecting the apparatus to the telephone line, and a headset connector for connecting the apparatus to the headset. The apparatus also includes a switching circuit connected to the audio, telephone and headset connectors. The switching circuit connects the telephone connector to the headset connector in response to sensing a voltage greater than a predetermined threshold on the telephone line. When the voltage sensed returns to a value less than the predetermined threshold value, the switching circuit reconnects the headset connector to the audio connector.

摘要翻译： 公开了一种用于将耳机交替地连接到电话线和音频装置的装置和方法。 该设备包括用于将设备连接到音频设备的音频连接器，用于将设备连接到电话线的电话连接器和用于将设备连接到耳机的耳机连接器。 该装置还包括连接到音频，电话和耳机连接器的切换电路。 响应于感测到电话线上的预定阈值以上的电压，开关电路将电话连接器连接到耳机连接器。 当感测到的电压返回到小于预定阈值的值时，开关电路将耳机连接器重新连接到音频连接器。