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公开(公告)号:US20230005482A1
公开(公告)日:2023-01-05
申请号:US17940732
申请日:2022-09-08
Applicant: GOOGLE LLC
Inventor: Asaf Aharoni , Eyal Segalis , Yaniv Leviathan
Abstract: Methods, systems, and apparatus for an automated calling system are disclosed. Some implementations are directed to using a bot to initiate telephone calls and conduct telephone conversations with a user. The bot may be interrupted while providing synthesized speech during the telephone call. The interruption can be classified into one of multiple disparate interruption types, and the bot can react to the interruption based on the interruption type. Some implementations are directed to determining that a first user is placed on hold by a second user during a telephone conversation, and maintaining the telephone call in an active state in response to determining the first user hung up the telephone call. The first user can be notified when the second user rejoins the call, and a bot associated with the first user can notify the first user that the second user has rejoined the telephone call.
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公开(公告)号:US20210243300A1
公开(公告)日:2021-08-05
申请号:US17236781
申请日:2021-04-21
Applicant: GOOGLE LLC
Inventor: Eyal SEGALIS , Daniel Walevski , Yaniv Leviathan , Yossi Matias
IPC: H04M3/493 , G06F40/205 , G06F40/56 , G06N20/00 , G06Q10/06 , G06Q10/10 , G10L15/00 , G10L15/18 , G10L15/22 , H04M3/42 , H04M3/58 , H04M3/60 , G06F40/20
Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.
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公开(公告)号:US20210090570A1
公开(公告)日:2021-03-25
申请号:US16580726
申请日:2019-09-24
Applicant: Google LLC
Inventor: Asaf Aharoni , Arun Narayanan , Nir Shabat , Parisa Haghani , Galen Tsai Chuang , Yaniv Leviathan , Neeraj Gaur , Pedro J. Moreno Mengibar , Rohit Prakash Prabhavalkar , Zhongdi Qu , Austin Severn Waters , Tomer Amiaz , Michiel A.U. Bacchiani
Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for an automated calling system are disclosed. In one aspect, a method includes the actions of receiving audio data of an utterance spoken by a user who is having a telephone conversation with a bot. The actions further include determining a context of the telephone conversation. The actions further include determining a user intent of a first previous portion of the telephone conversation spoken by the user and a bot intent of a second previous portion of the telephone conversation outputted by a speech synthesizer of the bot. The actions further include, based on the audio data of the utterance, the context of the telephone conversation, the user intent, and the bot intent, generating synthesized speech of a reply by the bot to the utterance. The actions further include, providing, for output, the synthesized speech.
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公开(公告)号:US10917522B2
公开(公告)日:2021-02-09
申请号:US16385444
申请日:2019-04-16
Applicant: Google LLC
Inventor: Eyal Segalis , Daniel Walevski , Yaniv Leviathan , Yossi Matias
IPC: H04M3/493 , G06N20/00 , G06Q10/06 , G06Q10/10 , G06F40/20 , G06F40/56 , G06F40/205 , H04M3/58 , H04M3/42 , H04M3/60 , G10L15/00 , G10L15/18 , G10L15/22 , G10L13/08 , G10L25/63
Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.
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公开(公告)号:US10887461B2
公开(公告)日:2021-01-05
申请号:US16385444
申请日:2019-04-16
Applicant: Google LLC
Inventor: Eyal Segalis , Daniel Walevski , Yaniv Leviathan , Yossi Matias
IPC: H04M3/493 , G06N20/00 , G06Q10/06 , G06Q10/10 , G06F40/20 , G06F40/56 , G06F40/205 , H04M3/58 , H04M3/42 , H04M3/60 , G10L15/00 , G10L15/18 , G10L15/22 , G10L13/08 , G10L25/63
Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.
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公开(公告)号:US10827064B2
公开(公告)日:2020-11-03
申请号:US16386682
申请日:2019-04-17
Applicant: Google LLC
Inventor: Eyal Segalis , Daniel Walevski , Yaniv Leviathan , Yossi Matias
IPC: H04M3/493 , G06Q10/10 , H04M3/58 , G06Q10/06 , G10L15/22 , G10L15/18 , G10L15/00 , H04M3/60 , H04M3/42 , G06N20/00 , G06F40/20 , G06F40/56 , G06F40/205 , G10L13/08 , G10L25/63 , G10L25/87 , G10L15/26
Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.
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公开(公告)号:US10685073B1
公开(公告)日:2020-06-16
申请号:US15669799
申请日:2017-08-04
Applicant: Google LLC
Inventor: Eyal Segalis , Yaniv Leviathan , Yossi Matias , Gal Chechik , Yoav Tzur , Ran El Manor
IPC: G06F17/30 , G06F16/9535 , G06F16/335 , G06F16/35
Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for selecting textual representations for entity attribute values. One of the methods includes receiving, for presentation to a user, data identifying a relevant entity and a respective presentation attribute value for each of a plurality of presentation attributes associated with the relevant entity; obtaining user profile data for the user; selecting a respective textual representation for each of the presentation attribute values, wherein selecting the textual representations comprises selecting a first alternative textual representation for a first presentation attribute value based on the user profile data; and providing data identifying the entity and the textual representations for presentation to the user.
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公开(公告)号:US10582052B2
公开(公告)日:2020-03-03
申请号:US15945920
申请日:2018-04-05
Applicant: Google LLC
Inventor: Eyal Segalis , Daniel Walevski , Yaniv Leviathan , Yossi Matias
IPC: H04M3/493 , G06N20/00 , G06Q10/06 , G06Q10/10 , H04M3/58 , G06F17/27 , G06F17/28 , H04M3/42 , H04M3/60 , G10L15/00 , G10L15/18 , G10L15/22 , G10L13/08 , G10L25/63
Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.
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公开(公告)号:US20180227417A1
公开(公告)日:2018-08-09
申请号:US15945920
申请日:2018-04-05
Applicant: Google LLC
Inventor: Eyal Segalis , Daniel Walevski , Yaniv Leviathan
Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.
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公开(公告)号:US20180227416A1
公开(公告)日:2018-08-09
申请号:US15941628
申请日:2018-03-30
Applicant: Google LLC
Inventor: Eyal Segalis , Daniel Walevski , Yaniv Leviathan
Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.
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