AUTOMATED CALLING SYSTEM
    51.
    发明申请

    公开(公告)号:US20230005482A1

    公开(公告)日:2023-01-05

    申请号:US17940732

    申请日:2022-09-08

    Applicant: GOOGLE LLC

    Abstract: Methods, systems, and apparatus for an automated calling system are disclosed. Some implementations are directed to using a bot to initiate telephone calls and conduct telephone conversations with a user. The bot may be interrupted while providing synthesized speech during the telephone call. The interruption can be classified into one of multiple disparate interruption types, and the bot can react to the interruption based on the interruption type. Some implementations are directed to determining that a first user is placed on hold by a second user during a telephone conversation, and maintaining the telephone call in an active state in response to determining the first user hung up the telephone call. The first user can be notified when the second user rejoins the call, and a bot associated with the first user can notify the first user that the second user has rejoined the telephone call.

    Selecting textual representations for entity attribute values

    公开(公告)号:US10685073B1

    公开(公告)日:2020-06-16

    申请号:US15669799

    申请日:2017-08-04

    Applicant: Google LLC

    Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for selecting textual representations for entity attribute values. One of the methods includes receiving, for presentation to a user, data identifying a relevant entity and a respective presentation attribute value for each of a plurality of presentation attributes associated with the relevant entity; obtaining user profile data for the user; selecting a respective textual representation for each of the presentation attribute values, wherein selecting the textual representations comprises selecting a first alternative textual representation for a first presentation attribute value based on the user profile data; and providing data identifying the entity and the textual representations for presentation to the user.

    AUTOMATED CALL REQUESTS WITH STATUS UPDATES
    59.
    发明申请

    公开(公告)号:US20180227417A1

    公开(公告)日:2018-08-09

    申请号:US15945920

    申请日:2018-04-05

    Applicant: Google LLC

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

    AUTOMATED CALL REQUESTS WITH STATUS UPDATES
    60.
    发明申请

    公开(公告)号:US20180227416A1

    公开(公告)日:2018-08-09

    申请号:US15941628

    申请日:2018-03-30

    Applicant: Google LLC

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

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