公开(公告)号：US07688967B2

公开(公告)日：2010-03-30

申请号：US11421447

申请日：2006-05-31

申请人： Labhesh Patel ,  Shmuel Shaffer ,  Sanjeev Kumar ,  Mukul Jain

发明人： Labhesh Patel ,  Shmuel Shaffer ,  Sanjeev Kumar ,  Mukul Jain

IPC分类号： H04M1/56

CPC分类号： H04M1/7258 ,  H04M1/2745 ,  H04M1/274516 ,  H04M1/7255 ,  H04M1/72552

摘要： A method of facilitating a telephonic response to an electronic message is described. The method includes determining at least one telephone number from a received electronic message, and assigning the determined telephone number dynamically to a button on the telephone to provide a speed dial button on the telephone. Determining the telephone number may include comparing an electronic mail address in an address field of the electronic message with a telephone directory to determine a telephone number associated with the address. If the electronic message is a text or a voice message, determining the telephone number may include parsing a body of the message to determine a telephone number, if present, which has been included into the body of the text message.

摘要翻译： 描述了一种促进对电子消息的电话响应的方法。 该方法包括从接收到的电子消息中确定至少一个电话号码，并且将所确定的电话号码动态地分配给电话上的按钮以在电话上提供快速拨号按钮。 确定电话号码可以包括将电子消息的地址字段中的电子邮件地址与电话簿进行比较，以确定与地址相关联的电话号码。 如果电子消息是文本或语音消息，则确定电话号码可以包括解析消息的主体以确定已被包括在文本消息正文中的电话号码（如果存在）。

公开(公告)号：US20100027778A1

公开(公告)日：2010-02-04

申请号：US12182743

申请日：2008-07-30

申请人： Sanjeev Kumar ,  Mukul Jain ,  Laurent Philonenko ,  Joseph Khouri

发明人： Sanjeev Kumar ,  Mukul Jain ,  Laurent Philonenko ,  Joseph Khouri

IPC分类号： H04M3/00

CPC分类号： H04M3/5232 ,  H04M2203/655

摘要： In one embodiment, a method includes connecting on a call with a caller and determining if social network information associated with the caller is available. If it is determined that social network information associated with the caller is available, the social network information is obtained and utilized to identify at least a first agent suitable for participating on the call with the caller. The first agent is associated with a call center. The method also includes providing the caller with information that identifies the first agent as being suitable for participating on the call with the caller.

摘要翻译： 在一个实施例中，一种方法包括将呼叫连接到呼叫者并确定与呼叫者相关联的社交网络信息是否可用。 如果确定与呼叫者相关联的社交网络信息可用，则获得社交网络信息并利用其来识别适合于与呼叫者参与呼叫的至少第一代理。 第一个代理与呼叫中心相关联。 该方法还包括向呼叫者提供将第一代理识别为适合于与呼叫者一起参与呼叫的信息。

公开(公告)号：US20090274283A1

公开(公告)日：2009-11-05

申请号：US12113312

申请日：2008-05-01

申请人： Mukul Jain ,  Shmuel Shaffer ,  Labhesh Patel ,  Sanjeev Kumar

发明人： Mukul Jain ,  Shmuel Shaffer ,  Labhesh Patel ,  Sanjeev Kumar

IPC分类号： H04M1/56

CPC分类号： H04M1/56

摘要： In one embodiment, a method includes establishing a call, and continuously monitoring the call from or using a first endpoint associated with the call. Monitoring the call includes identifying when an information element associated with the call has changed. The method also includes determining when the information associated with the call has changed, and storing a representation of the information element in an enhanced directory arrangement associated with the first endpoint when the information associated with the call has changed.

摘要翻译： 在一个实施例中，一种方法包括建立呼叫，并且连续地监视来自或使用与呼叫相关联的第一端点的呼叫。 监视呼叫包括识别与呼叫相关联的信息元素何时改变。 该方法还包括确定何时与呼叫相关联的信息已经改变，并且当与呼​​叫相关联的信息已经改变时，将信息元素的表示存储在与第一端点相关联的增强目录布置中。

公开(公告)号：US07606360B2

公开(公告)日：2009-10-20

申请号：US11444851

申请日：2006-05-31

申请人： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khouri ,  Shmuel Shaffer

发明人： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khouri ,  Shmuel Shaffer

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/5236 ,  H04M3/5238

摘要： A system for handling service requests received from end-users that include telephone callers and persons who are physically present at a branch or store. The system includes an ACD and a ticket dispenser coupled with the ACD. The ticket dispenser being operable to first dispense a ticket having an identifier to each person who requests service at the branch or store, and then electronically communicate the identifier to the ACD. The ACD includes one or more queues to order calls received from the telephone callers and identifiers. The ACD routes either a call or a person to an available agent in accordance with an algorithm. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

摘要翻译： 用于处理从最终用户接收的服务请求的系统，包括电话呼叫者和实际存在于分支机构或商店的人员。 该系统包括ACD和与ACD耦合的售票机。 售票机可操作以首先向在分支或存储处请求服务的每个人分配具有标识符的票，然后将该标识符电子地传达给ACD。 ACD包括一个或多个队列来订购从电话呼叫者和标识符接收的呼叫。 ACD根据算法将呼叫或个人路由到可用代理。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

公开(公告)号：US20090115835A1

公开(公告)日：2009-05-07

申请号：US11935470

申请日：2007-11-06

申请人： Shmuel Shaffer ,  Mukul Jain

发明人： Shmuel Shaffer ,  Mukul Jain

IPC分类号： H04N7/14

CPC分类号： H04N7/147 ,  H04N7/15

摘要： A method for visually enhancing a conference includes receiving a first request to enhance a first object. The method also includes establishing a visual conference between at least a local participant and a remote participant. The method additionally includes receiving a visual communication and detecting a reference to the first object in the visual communication. The method further includes, upon detecting the reference to the first object in the visual communication, enhancing for presentation the first object in the visual communication based on the first request.

摘要翻译： 一种用于视觉上增强会议的方法包括接收第一请求以增强第一对象。 该方法还包括在至少本地参与者和远程参与者之间建立视觉会议。 该方法还包括在视觉通信中接收视觉通信并检测对第一对象的引用。 该方法还包括在检测到视觉通信中对第一对象的引用时，基于第一请求增强用于在视觉通信中呈现第一对象。

公开(公告)号：US20090024389A1

公开(公告)日：2009-01-22

申请号：US11880152

申请日：2007-07-20

申请人： Joseph F. Khouri ,  Laurent Philonenko ,  Mukul Jain ,  Shmuel Shaffer

发明人： Joseph F. Khouri ,  Laurent Philonenko ,  Mukul Jain ,  Shmuel Shaffer

IPC分类号： G10L15/26

CPC分类号： G11B27/036 ,  G10L2015/088 ,  G11B27/28 ,  H04M3/53383 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/4509 ,  H04M2203/4554

摘要： A system in one embodiment includes a server associated with a unified messaging system (UMS). The server records speech of a user as an audio data file, translates the audio data file into a text data file, and maps each word within the text data file to a corresponding segment of audio data in the audio data file. A graphical user interface (GUI) of a message editor running on an endpoint associated with the user displays the text data file on the endpoint and allows the user to identify a portion of the text data file for replacement. The server being further operable to record new speech of the user as new audio data and to replace one or more segments of the audio data file corresponding to the portion of the text with the new audio data.

摘要翻译： 一个实施例中的系统包括与统一消息系统（UMS）相关联的服务器。 服务器将用户的语音记录为音频数据文件，将音频数据文件转换为文本数据文件，并将文本数据文件中的每个单词映射到音频数据文件中的相应音频数据段。 在与用户相关联的端点上运行的消息编辑器的图形用户界面（GUI）在端点上显示文本数据文件，并允许用户识别文本数据文件的一部分以供替换。 服务器进一步可操作以将用户的新语音记录为新的音频数据，并用新的音频数据替换对应于文本部分的音频数据文件的一个或多个片段。

公开(公告)号：US20090009588A1

公开(公告)日：2009-01-08

申请号：US11824655

申请日：2007-07-02

申请人： Shmuel Shaffer ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

发明人： Shmuel Shaffer ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

IPC分类号： H04N7/14

CPC分类号： H04M1/72522 ,  G06F1/1616 ,  G06F1/1694 ,  G06F3/012 ,  G06F3/017 ,  H04L65/403 ,  H04M3/56 ,  H04M2250/12 ,  H04M2250/62 ,  H04W4/21

摘要： In one embodiment, a method includes electronically detecting a gesture of a user listening to a speaker via a communication device, and generating an audible and/or visual response that corresponds to the gesture. The audible and/or visual response is then communicated to the speaker. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

摘要翻译： 在一个实施例中，一种方法包括电子地检测经由通信设备聆听扬声器的用户的手势，以及生成与手势对应的可听和/或视觉响应。 然后将声音和/或视觉响应传达给扬声器。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

公开(公告)号：US20080215323A1

公开(公告)日：2008-09-04

申请号：US11681616

申请日：2007-03-02

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC分类号： G10L15/00

CPC分类号： H04M3/5335 ,  H04M3/436 ,  H04M2201/41

摘要： A method for grouping voice messages includes extracting a voice signature from a voice message and tagging the voice message with an identification associated with the voice signature. The method also includes grouping the voice message based on the identification.

摘要翻译： 用于分组语音消息的方法包括从语音消息中提取语音签名并用与语音签名相关联的标识来标记语音消息。 该方法还包括基于识别对语音消息进行分组。

公开(公告)号：US20080043968A1

公开(公告)日：2008-02-21

申请号：US11497968

申请日：2006-08-02

申请人： Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel ,  Joseph F. Khouri

发明人： Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel ,  Joseph F. Khouri

IPC分类号： H04M3/42

CPC分类号： H04M3/54 ,  H04M3/02 ,  H04M3/42034 ,  H04M3/42051 ,  H04M3/42068 ,  H04M3/42314 ,  H04M7/006 ,  H04M19/041 ,  H04M2201/38

摘要： In one embodiment, a telephony system includes a memory that stores one or more call preferences of a user, and a central call routing entity that enables a user to set a call forwarding rule. In accordance with the call forwarding rule and in response to an incoming call to a first telephone device of the user, the call routing entity routing the incoming call to a second telephone device along with a message indicating that the one or more call preferences of the user are stored in the memory. The one or more call preferences are then fetched and applied at the second telephone device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

摘要翻译： 在一个实施例中，电话系统包括存储用户的一个或多个呼叫偏好的存储器，以及允许用户设置呼叫转移规则的中央呼叫路由实体。 根据呼叫转移规则并且响应于对用户的第一电话设备的呼入，呼叫路由实体将呼入呼叫路由到第二电话设备以及指示呼叫转移规则的一个或多个呼叫偏好的消息 用户存储在内存中。 然后在第二电话设备处获取并应用一个或多个呼叫偏好。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

公开(公告)号：US20070266101A1

公开(公告)日：2007-11-15

申请号：US11411391

申请日：2006-04-26

申请人： Labhesh Patel ,  Shmuel Shaffer ,  Alan Gatzke ,  Mukul Jain

发明人： Labhesh Patel ,  Shmuel Shaffer ,  Alan Gatzke ,  Mukul Jain

IPC分类号： G06F15/16

CPC分类号： G06Q10/107 ,  G06Q30/02 ,  G06Q30/0269 ,  G06Q40/04

摘要： A method and an apparatus for inserting an included message into an e-mail message, wherein the e-mail message is transferred through a unified messaging solution have been provided. In one embodiment, the unified messaging solution detects transmission of a voice mail message as the e-mail attachment. The voice mail message is received by a system that facilitates the transfer of the e-mail message. The system associates the included message with the voice mail message. The included message is inserted into the e-mail message. The system sends the e-mail message along with the included message and the attached voice mail message to an intended user. In a preferred embodiment, the included message is an advertising message.

摘要翻译： 已经提供了一种用于将包括的消息插入到电子邮件消息中的方法和装置，其中通过统一消息传送解决方案传送电子邮件消息。 在一个实施例中，统一消息收发解决方案检测到语音邮件消息作为电子邮件附件的传输。 语音邮件消息由便于传送电子邮件消息的系统接收。 系统将包含的消息与语音邮件消息相关联。 包含的消息被插入到电子邮件中。 系统将电子邮件消息与附带的消息和附加的语音邮件消息一起发送给预定的用户。 在优选实施例中，所包括的消息是广告消息。