公开(公告)号：US20120278361A1

公开(公告)日：2012-11-01

申请号：US13543846

申请日：2012-07-08

Applicant: Narendra Gupta ,  Mazin Gilbert ,  Benjamin J. Stern

Inventor： Narendra Gupta ,  Mazin Gilbert ,  Benjamin J. Stern

IPC: G06F17/30

CPC classification number: G06F17/30864

Abstract: A system and method are provided for augmenting information on business directory databases and communicating with businesses is disclosed. Using the enriched business directory database and Web mining technology, customized email message are sent inviting businesses to enter their enriched business information into the directory or even subscribe to other paid services provided by the directory service.

Abstract translation: 提供了一种用于增加业务目录数据库信息的系统和方法，并且与业务通信被公开。 使用丰富的业务目录数据库和Web挖掘技术，发送定制的电子邮件消息，邀请企业将其丰富的业务信息输入目录，甚至订阅目录服务提供的其他付费服务。

公开(公告)号：US20120271898A1

公开(公告)日：2012-10-25

申请号：US13539896

申请日：2012-07-02

Applicant: Srinivas Bangalore ,  Mazin Gilbert

Inventor： Srinivas Bangalore ,  Mazin Gilbert

IPC: G06F15/16

CPC classification number: H04L51/02 ,  G06Q10/06 ,  G06Q10/06311 ,  G06Q10/063112 ,  G06Q30/0207 ,  G06Q30/0245

Abstract: A system and method disclosed for using and updating a database of template responses for a live agent in response to user communications. The method includes computing an average string distance between each response from a live agent and a template, use to generate the response, modifying the computed average string distance based on a customer satisfaction score associated with each response and selecting a response that minimizes the computed average string distance and maximizes customer satisfaction. Upon receiving a further communication on a certain issue, the system presents a prototype response that has been added to the template database to the live agent for use in generating a response to the further communication that reduces handling time and increases customer satisfaction.

Abstract translation: 公开了用于响应于用户通信使用和更新活动代理的模板响应的数据库的系统和方法。 该方法包括计算来自活动代理和模板的每个响应之间的平均字符串距离，用于生成响应，基于与每个响应相关联的客户满意度得分修改所计算的平均字符串距离，并且选择使计算出的平均值最小化的响应 弦距，并最大化客户满意度。 在一个特定的问题上接收到进一步的通信之后，系统呈现已经被添加到模板数据库中的实时代理的原型响应，用于产生对进一步通信的响应，这减少了处理时间并提高了客户满意度。

公开(公告)号：US20120253799A1

公开(公告)日：2012-10-04

申请号：US13072920

申请日：2011-03-28

Applicant: Srinivas BANGALORE ,  Robert Bell ,  Diamantino Antonio Caseiro ,  Mazin Gilbert ,  Patrick Haffner

Inventor： Srinivas BANGALORE ,  Robert Bell ,  Diamantino Antonio Caseiro ,  Mazin Gilbert ,  Patrick Haffner

IPC: G10L15/00

CPC classification number: G10L15/183 ,  G10L15/06 ,  G10L15/065 ,  G10L15/22 ,  G10L15/30 ,  G10L2015/0635 ,  G10L2015/0636 ,  G10L2015/228

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for generating domain-specific speech recognition models for a domain of interest by combining and tuning existing speech recognition models when a speech recognizer does not have access to a speech recognition model for that domain of interest and when available domain-specific data is below a minimum desired threshold to create a new domain-specific speech recognition model. A system configured to practice the method identifies a speech recognition domain and combines a set of speech recognition models, each speech recognition model of the set of speech recognition models being from a respective speech recognition domain. The system receives an amount of data specific to the speech recognition domain, wherein the amount of data is less than a minimum threshold to create a new domain-specific model, and tunes the combined speech recognition model for the speech recognition domain based on the data.

Abstract translation: 本文公开的是当语音识别器不能访问语音识别模型时通过组合和调整现有语音识别模型来生成针对感兴趣域的域特定语音识别模型的系统，方法和非暂时计算机可读存储介质 对于该感兴趣的领域，并且当可用的域特定数据低于创建新的特定领域语音识别模型的最小期望阈值时。 配置为练习该方法的系统识别语音识别域并组合一组语音识别模型，语音识别模型集合的每个语音识别模型来自相应的语音识别域。 系统接收特定于语音识别域的数据量，其中数据量小于最小阈值以创建新的域特定模型，并且基于该数据调谐用于语音识别域的组合语音识别模型 。

公开(公告)号：US08259082B2

公开(公告)日：2012-09-04

申请号：US12283512

申请日：2008-09-12

Applicant: Behzad Shahraray ,  David Crawford Gibbon ,  Bernard S. Renger ,  Zhu Liu ,  Andrea Basso ,  Mazin Gilbert ,  Michael J. Johnston

Inventor： Behzad Shahraray ,  David Crawford Gibbon ,  Bernard S. Renger ,  Zhu Liu ,  Andrea Basso ,  Mazin Gilbert ,  Michael J. Johnston

IPC: G06F3/041

CPC classification number: H04N21/4828 ,  G06F3/038 ,  G06F17/30026 ,  G06F17/30817 ,  G06F17/3082 ,  G10L15/24 ,  G10L15/26 ,  H04N21/41407 ,  H04N21/42203 ,  H04N21/47202 ,  H04N21/4782 ,  H04N21/64322

Abstract: A portable communication device has a touch screen display that receives tactile input and a microphone that receives audio input. The portable communication device initiates a query for media based at least in part on tactile input and audio input. The touch screen display is a multi-touch screen. The portable communication device sends an initiated query and receives a text response indicative of a speech to text conversion of the query. The portable communication device then displays video in response to tactile input and audio input.

Abstract translation: 便携式通信设备具有接收触觉输入的触摸屏显示器和接收音频输入的麦克风。 便携式通信设备至少部分地基于触觉输入和音频输入来发起针对媒体的查询。 触摸屏显示器是多点触摸屏幕。 便携式通信设备发送发起的查询，并接收指示语音的文本响应以进行文本转换。 然后，便携式通信设备响应于触觉输入和音频输入显示视频。

公开(公告)号：US20120203547A1

公开(公告)日：2012-08-09

申请号：US13446329

申请日：2012-04-13

Applicant: Mazin Gilbert

Inventor： Mazin Gilbert

IPC: G10L19/14

CPC classification number: G10L15/07

Abstract: Disclosed are systems, methods, and computer readable media for performing speech recognition. The method embodiment comprises selecting a codebook from a plurality of codebooks with a minimal acoustic distance to a received speech sample, the plurality of codebooks generated by a process of (a) computing a vocal tract length for a each of a plurality of speakers, (b) for each of the plurality of speakers, clustering speech vectors, and (c) creating a codebook for each speaker, the codebook containing entries for the respective speaker's vocal tract length, speech vectors, and an optional vector weight for each speech vector, (2) applying the respective vocal tract length associated with the selected codebook to normalize the received speech sample for use in speech recognition, and (3) recognizing the received speech sample based on the respective vocal tract length associated with the selected codebook.

Abstract translation: 公开了用于执行语音识别的系统，方法和计算机可读介质。 方法实施例包括从具有对接收到的语音样本的最小声距离的多个码本中选择码本，所述多个码本通过（a）计算多个扬声器中的每一个的声道长度的处理而生成（ b）对于所述多个扬声器中的每一个，聚类语音向量，以及（c）为每个说话者创建码本，所述码本包含用于每个语音向量的相应说话者声道长度，语音向量和可选矢量权重的条目， （2）应用与所选码本相关联的相应声道长度，以规范化用于语音识别的接收到的语音样本，以及（3）基于与所选码本相关联的相应声道长度来识别所接收的语音样本。

公开(公告)号：US08090084B2

公开(公告)日：2012-01-03

申请号：US11194842

申请日：2005-08-01

Applicant: Junlan Feng ,  Mazin Gilbert ,  Narendra Gupta ,  Gerald Karam

Inventor： Junlan Feng ,  Mazin Gilbert ,  Narendra Gupta ,  Gerald Karam

IPC: H04M11/00 ,  H04M1/64 ,  G06F3/048

CPC classification number: H04M3/4931 ,  H04M7/003

Abstract: The embodiments include a system and a method for establishing a communication connection after searching the World Wide Web. The system can include a first communication device for forming at least one communication connection between the first communication device and a second communication device, search means adapted to accept a query, access means can be adapted to search and identify relevant phone number information using the query, and create at least one icon to link the first communication device to a relevant phone number included in the relevant phone number information identified by the query, and reformulate the query if no relevant phone numbers are identified during the search. The system also includes click-to-dial means adapted to establish at least one communication connection from the first communication device to the second communication device.

Abstract translation: 这些实施例包括在搜索万维网之后建立通信连接的系统和方法。 该系统可以包括用于在第一通信设备和第二通信设备之间形成至少一个通信连接的第一通信设备，适于接受查询的搜索设备，访问设备可以适于使用查询来搜索和标识相关的电话号码信息 ，并且创建至少一个图标以将第一通信设备链接到由查询所标识的相关电话号码信息中包括的相关电话号码，并且如果在搜索期间没有识别出相关的电话号码，则重新组织查询。 该系统还包括适于建立从第一通信设备到第二通信设备的至少一个通信连接的点击拨号装置。

公开(公告)号：US08077836B2

公开(公告)日：2011-12-13

申请号：US12182182

申请日：2008-07-30

Applicant: Mazin Gilbert

Inventor： Mazin Gilbert

IPC: H04M1/64 ,  G10L11/06

CPC classification number: H04M3/4936 ,  G10L17/04 ,  G10L17/14 ,  H04M3/385 ,  H04M3/42221 ,  H04M3/51 ,  H04M2201/36 ,  H04M2201/41 ,  H04M2203/6045

Abstract: Transparent voice registration of a party is provided in order to provide voice verification for communications with a service center. Verbal communication spoken by a party during interaction between the party and an agent of the service center is captured. A voice model associated with the captured communication is created and stored in order to provide voice verification during a subsequent call to the service center. When a requester contacts the service center, a comparison of the voice of the requester and a voice model of the person that the requester claims to be is performed, in order to verify the identity of the requester. Additionally, a voice model associated with a party is automatically updated after a subsequent communication between the party and the service center.

Abstract translation: 提供方的透明语音注册，以便为与服务中心的通信提供语音验证。 抓捕一方当事人与服务中心代理人进行交流时口头沟通。 创建并存储与所捕获的通信相关联的语音模型，以便在后续呼叫服务中心期间提供语音验证。 当请求者联系服务中心时，执行请求者的语音与请求者所声称的人的语音模型的比较，以便验证请求者的身份。 此外，与一方相关联的语音模型在该方与服务中心之间的后续通信之后自动更新。

公开(公告)号：US20110246184A1

公开(公告)日：2011-10-06

申请号：US13164347

申请日：2011-06-20

Applicant: Mazin Gilbert ,  Christopher Volinsky

Inventor： Mazin Gilbert ,  Christopher Volinsky

IPC: G06F17/27

CPC classification number: G10L15/193 ,  G10L15/065 ,  G10L2015/228

Abstract: Disclosed are systems, methods and computer-readable media for using a local communication network to generate a speech model. The method includes retrieving for an individual a list of numbers in a calling history, identifying a local neighborhood associated with each number in the calling history, truncating the local neighborhood associated with each number based on the at least one parameter, retrieving a local communication network associated with each number in the calling history and each phone number in the local neighborhood, and creating a language model for the individual based on the retrieved local communication network. The generated language model may be used for improved automatic speech recognition for audible searches as well as other modules in a spoken dialog system.

Abstract translation: 公开了用于使用本地通信网络生成语音模型的系统，方法和计算机可读介质。 该方法包括检索个人在呼叫历史中的号码列表，识别与呼叫历史中的每个号码相关联的本地邻域，基于该至少一个参数截断与每个号码相关联的本地邻域，检索本地通信网络 与呼叫历史中的每个号码和本地邻域中的每个电话号码相关联，以及基于所检索的本地通信网络为个人创建语言模型。 生成的语言模型可以用于改善声音搜索的自动语音识别以及口语对话系统中的其他模块。

公开(公告)号：US20100145704A1

公开(公告)日：2010-06-10

申请号：US12328436

申请日：2008-12-04

Applicant: Alistair D. CONKIE ,  Mazin Gilbert ,  Andrej Ljoije

Inventor： Alistair D. CONKIE ,  Mazin Gilbert ,  Andrej Ljoije

IPC: G10L13/08

CPC classification number: G06F17/277 ,  G10L15/063 ,  G10L15/187

Abstract: Disclosed herein are systems, methods, and computer readable-media for generating a lexicon for use with speech recognition. The method includes receiving symbolic input as labeled speech data, overgenerating potential pronunciations based on the symbolic input, identifying best potential pronunciations in a speech recognition context, and storing the identified best potential pronunciations in a lexicon. Overgenerating potential pronunciations can include establishing a set of conversion rules for short sequences of letters, converting portions of the symbolic input into a number of possible lexical pronunciation variants based on the set of conversion rules, modeling the possible lexical pronunciation variants in one of a weighted network and a list of phoneme lists, and iteratively retraining the set of conversion rules based on improved pronunciations. Symbolic input can include multiple examples of a same spoken word. Speech data can be labeled explicitly or implicitly and can include words as text and recorded audio.

Abstract translation: 本文公开了用于生成用于语音识别的词典的系统，方法和计算机可读介质。 该方法包括接收符号输入作为标记的语音数据，基于符号输入过度生成潜在发音，识别语音识别语境中的最佳潜在发音，以及将识别的最佳潜在发音存储在词典中。 过度生成潜在发音可以包括为短的字母序列建立一组转换规则，基于一组转换规则将符号输入的部分转换成许多可能的词汇发音变体，对可能的词汇发音变体在加权 网络和音素列表，并且基于改进的发音迭代地重新训练一组转换规则。 符号输入可以包括相同口语单词的多个示例。 语音数据可以被明确地或隐含地标记，并且可以将单词包括为文本和记录的音频。

公开(公告)号：US20090234853A1

公开(公告)日：2009-09-17

申请号：US12075570

申请日：2008-03-12

Applicant: Narendra Gupta ,  Mazin Gilbert

Inventor： Narendra Gupta ,  Mazin Gilbert

IPC: G06F17/30

CPC classification number: G06F17/30864 ,  Y10S707/944

Abstract: A system and method are provided for augmenting information on business directory databases. Using the business name contained in a business directory database and Web data mining technology, the website of a business is found and validated, prior to enriching the database entries.

Abstract translation: 提供了一种用于增加业务目录数据库信息的系统和方法。 使用商业目录数据库中包含的业务名称和Web数据挖掘技术，在丰富数据库条目之前，会找到并验证业务的网站。