公开(公告)号：US20070250581A1

公开(公告)日：2007-10-25

申请号：US11408696

申请日：2006-04-20

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph Khouri ,  Shmuel Shaffer

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph Khouri ,  Shmuel Shaffer

IPC: G06F15/16

CPC classification number: G06Q10/107 ,  H04L51/04 ,  H04L51/24

Abstract: In one embodiment, techniques for alerting a user of unchecked messages correlated to a contact before communicating with the contact are provided. The check for unchecked messages may be performed across a plurality of communication modalities. If one or more unchecked messages are found, then the user is alerted that there may be unchecked messages. The user may then have the option to check the unchecked messages before contacting the contact.

Abstract translation: 在一个实施例中，提供了用于在与联系人通信之前提醒与用户相关联的未检查消息的用户的技术。 可以跨多个通信模式执行对未经检查的消息的检查。 如果找到一个或多个未检查的消息，则警告用户可能存在未检查的消息。 然后，用户可以在联系联系人之前选择检查未检查的消息。

公开(公告)号：US07274291B2

公开(公告)日：2007-09-25

申请号：US11097056

申请日：2005-04-01

Applicant: Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph Khouri

Inventor： Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph Khouri

IPC: G08B1/08

CPC classification number: G06K17/0022 ,  G06K2017/0051 ,  G06Q10/08 ,  G06Q10/087 ,  G06Q50/30

Abstract: Disclosed is an active or dynamic RFID tag that actively provides current status information regarding a particular item, as well as mechanisms for recognizing dynamic RFID information read from such RFID tag. Static identifying information regarding the particular item is provided either by the same active/dynamic RFID tag or by a different passive RFID tag. While the RFID tag may passively or actively provide general identification, the RFID actively provides status information that corresponds to changes in the corresponding item's status. In a first implementation, active RFID tags are positioned next to one or more components within a system so that each active RFID tag is powered and transmitting its RFID information when its corresponding component is operational. In contrast, each active RFID tag is positioned so that it is not powered and not transmitting its RFID information when its component is failing. Accordingly, an RFID reader can then know when a system has a failing component when a one of the component's corresponding active RFID tag is not transmitting its RFID information. In this first implementation, the active RFID either transmits or fails to transmit based on its component's status state. In a second implementation, a dynamic RFID is associated with a specific component, set of components, or system, and the dynamic RFID tag dynamically provides an RFID reader with RFID information that changes with its associated item's changing status state. The status state may correspond to any suitable parameter of the item or product that can change over time. Thus, the dynamic RFID provides different transmission frequencies based on different status states of its component or system.

Abstract translation: 公开了主动或动态RFID标签，其主动地提供关于特定项目的当前状态信息，以及用于识别从这种RFID标签读取的动态RFID信息的机制。 关于特定项目的静态识别信息由相同的主动/动态RFID标签或不同的无源RFID标签提供。 当RFID标签可以被动地或主动地提供一般标识时，RFID主动地提供对应于相应项目状态的变化的状态信息。 在第一实现中，有源RFID标签位于系统内的一个或多个部件的旁边，使得每个有源RFID标签被供电并在其相应的部件可操作时传送其RFID信息。 相比之下，每个有源RFID标签被定位成当其组件出现故障时它不被供电并且不发送其RFID信息。 因此，当组件的相应的有源RFID标签中的一个没有发送其RFID信息时，RFID读取器可以知道何时系统具有故障组件。 在该第一实现中，有源RFID基于其组件的状态来传输或不发送。 在第二实施例中，动态RFID与特定组件，组件或系统集合相关联，并且动态RFID标签动态地向RFID读取器提供随其相关联项目的改变状态状态而改变的RFID信息。 状态可以对应于可随时间变化的物品或产品的任何合适的参数。 因此，动态RFID基于其组件或系统的不同状态提供不同的传输频率。

公开(公告)号：US20070160054A1

公开(公告)日：2007-07-12

申请号：US11330727

申请日：2006-01-11

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Denise Caballero-McCann ,  Joseph Khouri

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Denise Caballero-McCann ,  Joseph Khouri

IPC: H04L12/56 ,  H04J3/14

CPC classification number: H04M3/5175 ,  H04M3/523 ,  H04M3/5231

Abstract: A method for receiving feedback at a call center includes receiving a call from a caller for connection with one of a plurality of agents and distributing the call to a first agent of the plurality of agents. The method includes initiating a first communication session with the caller and the first agent to handle the call. The method also includes initiating a second communication session with the caller. The second communication session comprises a feedback session parallel to the first communication session. The method also includes receiving from the caller feedback relating to the first communication session between the caller and the first agent.

Abstract translation: 一种用于在呼叫中心接收反馈的方法包括从呼叫者接收呼叫以与多个代理中的一个进行连接，并将该呼叫分发给多个代理的第一代理。 该方法包括发起与呼叫者和第一代理进行第一通信会话以处理呼叫。 该方法还包括发起与呼叫者的第二通信会话。 第二通信会话包括与第一通信会话并行的反馈会话。 该方法还包括从呼叫者接收与呼叫者和第一代理之间的第一通信会话相关的反馈。

公开(公告)号：US07178729B2

公开(公告)日：2007-02-20

申请号：US11067279

申请日：2005-02-25

Applicant: Daniel Shaffer ,  Shmuel Shaffer ,  Labhesh Patel ,  Gebran Chahrouri ,  Shantanu Sharkar ,  Bruce Moon ,  Joseph Khouri

Inventor： Daniel Shaffer ,  Shmuel Shaffer ,  Labhesh Patel ,  Gebran Chahrouri ,  Shantanu Sharkar ,  Bruce Moon ,  Joseph Khouri

IPC: G06F19/00

CPC classification number: G06Q10/087 ,  G06K2017/009

Abstract: The present invention includes methods and devices for providing safeguards to the access of certain substances. Some implementations provide alerts and/or other appropriate actions when substances are subject to spoilage or expiration. Some implementations provide responses to potentially dangerous combinations of substances. Other aspects of the invention involve determining the allergies of a user and providing a warning when allergens are, or recently have been, present. One preferred embodiment provides a smart medicine cabinet for helping to provide medication safely to a patient and to provide other related services.

Abstract translation: 本发明包括用于为某些物质的进入提供保护的方法和装置。 当物质受到腐败或过期时，一些实施方案提供警报和/或其他适当的动作。 一些实施方案提供对潜在危险的物质组合的响应。 本发明的其它方面涉及确定使用者的过敏症并且当过敏原或最近已存在时提供警告。 一个优选实施例提供了一种用于帮助向患者安全地提供药物并提供其他相关服务的智能医药柜。

公开(公告)号：US20070036131A1

公开(公告)日：2007-02-15

申请号：US11184109

申请日：2005-07-18

Applicant: Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Aaron Tong ,  Martin Eppel

Inventor： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Aaron Tong ,  Martin Eppel

IPC: H04M3/00 ,  H04L12/66

CPC classification number: H04M3/523

Abstract: A method for handling calls at an automatic call distributor includes receiving from a first caller a first call for distribution to one of a plurality of agents and receiving from the first caller a first request associated with the first call. The method includes linking the first request to one or more additional requests associated with one or more additional calls from one or more additional callers. The method also includes distributing for handling to a first agent of the plurality of agents the first call and the one or more additional calls associated with the one or more additional requests linked to the first request.

Abstract translation: 一种用于在自动呼叫分配器处理呼叫的方法包括从第一呼叫者接收第一呼叫以分发给多个代理之一，并从第一呼叫者接收与第一呼叫相关联的第一请求。 该方法包括将第一请求链接到与一个或多个附加呼叫者的一个或多个附加呼叫相关联的一个或多个附加请求。 该方法还包括分发用于处理多个代理的第一代理的第一呼叫和与链接到第一请求的一个或多个附加请求相关联的一个或多个附加呼叫。

公开(公告)号：US07170991B2

公开(公告)日：2007-01-30

申请号：US10649517

申请日：2003-08-25

Applicant: Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph F. Khouri

Inventor： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph F. Khouri

IPC: H04M3/00 ,  H04M3/42

CPC classification number: H04M3/523

Abstract: A method for utilizing proxy designation in a call system includes receiving a call from a first user over a first connection with a first endpoint of the first user. The method includes receiving a proxy designation from the first user. The proxy designation comprises a proxy user designated to handle the call for the first user. The method also includes establishing a second connection with the proxy user and detecting the presence of the proxy user over the second connection.

Abstract translation: 用于在呼叫系统中利用代理指定的方法包括：通过与第一用户的第一端点的第一连接来接收来自第一用户的呼叫。 该方法包括从第一用户接收代理指定。 代理指定包括被指定为处理第一用户的呼叫的代理用户。 该方法还包括建立与代理用户的第二连接并且通过第二连接来检测代理用户的存在。

公开(公告)号：US20070011498A1

公开(公告)日：2007-01-11

申请号：US11176836

申请日：2005-07-06

Applicant: Shmuel Shaffer ,  Joseph Khouri ,  Gebran Chahrouri ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Joseph Khouri ,  Gebran Chahrouri ,  Labhesh Patel

IPC: G06F11/00

CPC classification number: G06F11/0784 ,  G06F11/0709 ,  G06Q10/00 ,  H04L12/66

Abstract: A method for using presence information in error notification includes detecting an error associated with operation of a software system and executing a workflow in response to detecting the error to determine error transmission information instructions. The method includes using presence information to identify one or more targets for receipt of error information based on the execution of the workflow and transmitting error information to the one or more identified targets.

Abstract translation: 在错误通知中使用存在信息的方法包括检测与软件系统的操作有关的错误，并且响应于检测到错误来执行工作流程以确定错误传输信息指令。 该方法包括使用存在信息来识别用于接收错误信息的一个或多个目标，基于工作流的执行并将错误信息发送到一个或多个识别的目标。

公开(公告)号：US20060265347A1

公开(公告)日：2006-11-23

申请号：US11133915

申请日：2005-05-20

Applicant: Denise Caballero-McCann ,  Stephen Levy ,  John Toebes ,  Labhesh Patel ,  Shmuel Shaffer

Inventor： Denise Caballero-McCann ,  Stephen Levy ,  John Toebes ,  Labhesh Patel ,  Shmuel Shaffer

IPC: G06F17/30

CPC classification number: H04L67/24 ,  H04L29/06027 ,  H04L51/04 ,  H04L51/14 ,  H04L67/306 ,  H04L67/327 ,  H04M3/42374

Abstract: A system and method for providing interactive communications includes receiving a communication from an originator destined for a persona. An identity of the persona is determined and one or more rules associated with the identity of the persona is determined. Presence information of the persona is obtained. The communication is sent to the persona in accordance with the determination of the identity of the persona, the one or more rules associated with the identity, and the presence information of the persona.

Abstract translation: 用于提供交互式通信的系统和方法包括接收来自发往人的目的地的通信。 确定角色的身份，并确定与角色的身份相关联的一个或多个规则。 获得角色的存在信息。 根据角色身份的确定，与身份相关联的一个或多个规则以及角色的存在信息，将该通信发送到角色。

公开(公告)号：US20060239440A1

公开(公告)日：2006-10-26

申请号：US11114599

申请日：2005-04-25

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Joseph Khouri ,  Gebran Chahrouri ,  Mohammed Darwish

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Joseph Khouri ,  Gebran Chahrouri ,  Mohammed Darwish

IPC: H04M3/00

CPC classification number: H04M3/523 ,  H04M3/5238 ,  H04M2203/402

Abstract: A method for handling calls at an automatic call distribution system includes receiving a first call for connection with one of a plurality of agents and distributing the first call to a first agent of the plurality of agents. The method includes presenting to the first agent at least one target time associated with handling the first call and modifying the at least one target time associated with handling the first call based on call parameters and a service level goal. The call parameters comprise a status of a queue comprising calls awaiting connection with agents. The method also includes presenting the at least one modified target time associated with handling the first call to the first agent.

Abstract translation: 一种用于在自动呼叫分配系统处理呼叫的方法包括：接收与多个代理之一的连接的第一呼叫，并将所述第一呼叫分发给所述多个代理的第一代理。 该方法包括向第一代理呈现与处理第一呼叫相关联的至少一个目标时间，并且基于呼叫参数和服务水平目标修改与处理第一呼叫相关联的至少一个目标时间。 呼叫参数包括包括等待与代理连接的呼叫的队列的状态。 该方法还包括将与处理第一呼叫相关联的至少一个修改的目标时间呈现给第一代理。

公开(公告)号：US20060203994A1

公开(公告)日：2006-09-14

申请号：US11076896

申请日：2005-03-10

Applicant: Shmuel Shaffer ,  Gebran Chahrouri ,  Labhesh Patel ,  Joseph Khouri

Inventor： Shmuel Shaffer ,  Gebran Chahrouri ,  Labhesh Patel ,  Joseph Khouri

IPC: H04M3/00

CPC classification number: H04M3/58 ,  H04M3/51 ,  H04M3/56

Abstract: A method for transferring a call at an automatic call distribution system includes receiving from a caller a call for connection with one of a plurality of agents and connecting the call to a selected first agent of the plurality of agents. The method includes, while maintaining communication between the first agent and the caller, receiving a request to transfer the call to another one of the plurality of agents and selecting a second agent of the plurality of agents to receive the call transfer. The method also includes notifying the first agent of the selection of the second agent to receive the call transfer and transferring the call to the second agent.

Abstract translation: 一种用于在自动呼叫分配系统中传送呼叫的方法包括从呼叫者接收呼叫以与多个代理中的一个进行连接，并将呼叫连接到多个代理的所选择的第一代理。 该方法包括在维持第一代理和呼叫者之间的通信的同时，接收将呼叫转移到多个代理中的另一个代理并请求多个代理的第二代理接收呼叫转移的请求。 该方法还包括通知第一代理人选择第二代理以接收呼叫转移并将呼叫转移给第二代理。