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公开(公告)号：US20090043502A1
公开(公告)日：2009-02-12
申请号：US11837331
申请日：2007-08-10
申请人： Shmuel Shaffer , Labhesh Patel , Bruce D. Moon , Shantanu Sarkar , Gebran G. Chahrouri , Joseph F. Khouri
发明人： Shmuel Shaffer , Labhesh Patel , Bruce D. Moon , Shantanu Sarkar , Gebran G. Chahrouri , Joseph F. Khouri
IPC分类号： G01C21/00
CPC分类号： G01C21/20 , G01C21/206 , G01C21/26 , G01S19/48
摘要： A system for navigating includes an interface operable to receive position information of a first modality. The position information of the first modality is associated with a navigation unit. The interface is further operable to receive position information of a second modality. The position information of the second modality is associated with the navigation unit. The system also includes a processor coupled to the interface and operable to identify a destination. The system is further operable to navigate to the destination based on the position information of the first and second modalities by switching between the first modality and the second modality.
摘要翻译： 用于导航的系统包括可操作以接收第一模态的位置信息的接口。 第一模态的位置信息与导航单元相关联。 该接口还可操作以接收第二模态的位置信息。 第二模式的位置信息与导航单元相关联。 该系统还包括耦合到接口并可操作以识别目的地的处理器。 该系统还可操作以通过在第一模态和第二模态之间切换，基于第一和第二模态的位置信息导航到目的地。
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公开(公告)号：US09250084B2
公开(公告)日：2016-02-02
申请号：US11837331
申请日：2007-08-10
申请人： Shmuel Shaffer , Labhesh Patel , Bruce D. Moon , Shantanu Sarkar , Gebran G. Chahrouri , Joseph F. Khouri
发明人： Shmuel Shaffer , Labhesh Patel , Bruce D. Moon , Shantanu Sarkar , Gebran G. Chahrouri , Joseph F. Khouri
CPC分类号： G01C21/20 , G01C21/206 , G01C21/26 , G01S19/48
摘要： A system for navigating includes an interface operable to receive position information of a first modality. The position information of the first modality is associated with a navigation unit. The interface is further operable to receive position information of a second modality. The position information of the second modality is associated with the navigation unit. The system also includes a processor coupled to the interface and operable to identify a destination. The system is further operable to navigate to the destination based on the position information of the first and second modalities by switching between the first modality and the second modality.
摘要翻译： 用于导航的系统包括可操作以接收第一模态的位置信息的接口。 第一模态的位置信息与导航单元相关联。 该接口还可操作以接收第二模态的位置信息。 第二模式的位置信息与导航单元相关联。 该系统还包括耦合到接口并可操作以识别目的地的处理器。 该系统还可操作以通过在第一模态和第二模态之间切换，基于第一和第二模态的位置信息来导航到目的地。
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3.发明授权公开(公告)号：US07315617B2
公开(公告)日：2008-01-01
申请号：US10649452
申请日：2003-08-25
CPC分类号： H04M3/523
摘要： A method for managing calls of an automatic call distributor includes receiving a call from a user over a first connection with a first endpoint of the user. The call comprises a request for service. The method includes obtaining presence information of the user and associating the call with the presence information. The method includes placing the call in a queue until a suitable agent becomes available to provide the service to the user. A virtual contact is established to hold a place of the call in an order in the queue if the first connection is terminated. The method also includes establishing a second connection with the user and detecting the presence of the user associated with the second connection. The method includes associating the second connection with the virtual contact using the detected presence of the user.
摘要翻译： 用于管理自动呼叫分配器的呼叫的方法包括通过与用户的第一端点的第一连接来接收来自用户的呼叫。 呼叫包括服务请求。 该方法包括获取用户的存在信息并将呼叫与存在信息相关联。 该方法包括将呼叫置于队列中，直到合适的代理可用来向用户提供服务。 如果第一个连接被终止，则建立一个虚拟联系人以将该呼叫的位置保持在该队列中的一个顺序中。 该方法还包括建立与用户的第二连接并检测与第二连接相关联的用户的存在。 该方法包括使用检测到的用户的存在将第二连接与虚拟联系人相关联。
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公开(公告)号：US07170991B2
公开(公告)日：2007-01-30
申请号：US10649517
申请日：2003-08-25
CPC分类号： H04M3/523
摘要： A method for utilizing proxy designation in a call system includes receiving a call from a first user over a first connection with a first endpoint of the first user. The method includes receiving a proxy designation from the first user. The proxy designation comprises a proxy user designated to handle the call for the first user. The method also includes establishing a second connection with the proxy user and detecting the presence of the proxy user over the second connection.
摘要翻译： 用于在呼叫系统中利用代理指定的方法包括：通过与第一用户的第一端点的第一连接来接收来自第一用户的呼叫。 该方法包括从第一用户接收代理指定。 代理指定包括被指定为处理第一用户的呼叫的代理用户。 该方法还包括建立与代理用户的第二连接并且通过第二连接来检测代理用户的存在。
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公开(公告)号：US20090216835A1
公开(公告)日：2009-08-27
申请号：US12035593
申请日：2008-02-22
IPC分类号： G06F15/16
CPC分类号： G06Q10/10
摘要： In an example embodiment, a technique that allows members of a group at multiple locations to have private conversations within members of the group while participating in a conference call. Group members are defined and divided into virtual conference rooms. When a group mute is requested, signals originating from members of the group are distributed to locations where group members are present, while all participants of the conference call, including the members of the muted group, receive un-muted media signals.
摘要翻译： 在示例实施例中，允许在多个位置处的组的成员在参与电话会议期间在该组中的成员内进行私有会话的技术。 组成员被定义并分为虚拟会议室。 当请求组静音时，来自组成员的信号被分发到组成员存在的位置，而电话会议的所有参与者（包括静音组的成员）都接收未静音的媒体信号。
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6.发明授权Method and system for transferring a call at an automatic call distribution system 有权用于在自动呼叫分配系统中传送呼叫的方法和系统公开(公告)号：US08284920B2
公开(公告)日：2012-10-09
申请号：US11076896
申请日：2005-03-10
摘要： A method for transferring a call at an automatic call distribution system includes receiving from a caller a call for connection with one of a plurality of agents and connecting the call to a selected first agent of the plurality of agents. The method includes, while maintaining communication between the first agent and the caller, receiving a request to transfer the call to another one of the plurality of agents and selecting a second agent of the plurality of agents to receive the call transfer. The method also includes notifying the first agent of the selection of the second agent to receive the call transfer and transferring the call to the second agent.
摘要翻译： 一种用于在自动呼叫分配系统中传送呼叫的方法包括从呼叫者接收呼叫以与多个代理中的一个进行连接，并将呼叫连接到多个代理的所选择的第一代理。 该方法包括在维持第一代理和呼叫者之间的通信的同时，接收将呼叫转移到多个代理中的另一个代理并请求多个代理的第二代理接收呼叫转移的请求。 该方法还包括通知第一代理人选择第二代理以接收呼叫转移并将呼叫转移给第二代理。
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7.发明授权公开(公告)号：US08005912B2
公开(公告)日：2011-08-23
申请号：US11356896
申请日：2006-02-17
申请人： Christopher E. Pearce , Randall B. Baird , Fadi R. Jabbour , Joseph F. Khouri , Labhesh Patel , Shmuel Shaffer
发明人： Christopher E. Pearce , Randall B. Baird , Fadi R. Jabbour , Joseph F. Khouri , Labhesh Patel , Shmuel Shaffer
IPC分类号： G06F15/16
CPC分类号： G06Q10/107
摘要： In accordance with one embodiment of the present invention, a method is provided for communicating a presence notification to an end-point of a demand-based messaging system. The method includes monitoring an auxiliary output port for a video signal; detecting a video signal on the auxiliary output port; and reporting a video projection status to the end-point. In additional or alternative embodiments of the method, the method may include receiving a message from the end-point and blocking the message from being displayed on the auxiliary output port. In yet another additional or alternative embodiment of the method, the method may include sending a message to the end-point indicating that the message has been blocked.
摘要翻译： 根据本发明的一个实施例，提供了一种用于将存在通知传送到基于需求的消息收发系统的端点的方法。 该方法包括监视视频信号的辅助输出端口; 检测辅助输出端口上的视频信号; 并将视频投影状态报告给终点。 在该方法的附加或替代实施例中，该方法可以包括从端点接收消息并阻止消息被显示在辅助输出端口上。 在该方法的另一个或替代实施例中，该方法可以包括向端点发送消息，指示消息已经被阻塞。
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公开(公告)号：US08081749B1
公开(公告)日：2011-12-20
申请号：US10847603
申请日：2004-05-17
IPC分类号： H04M3/00
CPC分类号： H04M3/523 , H04L51/046 , H04M3/5166 , H04M2201/14
摘要： A system and method for integrated queue management are provided. The method may include receiving, from a user, a request for a connection to one of a plurality of agents. The request for a connection may be queued if the plurality of agents are unavailable. A request to delay the connection with the one of the plurality of agents may be received, from the user. In accordance with a particular embodiment of the present invention, the connection with the one of the plurality of agents is delayed. A request to continue in the queue may be received from the user. Finally, the user may be connected with one of the plurality of agents.
摘要翻译： 提供了一种用于集成队列管理的系统和方法。 该方法可以包括从用户接收对多个代理之一的连接的请求。 如果多个代理不可用，则对连接的请求可以排队。 可以从用户接收到延迟与多个代理之一的连接的请求。 根据本发明的特定实施例，延迟与多个代理之一的连接。 可以从用户接收到在队列中继续的请求。 最后，用户可以与多个代理之一连接。
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9.发明授权公开(公告)号：US07904760B2
公开(公告)日：2011-03-08
申请号：US11176836
申请日：2005-07-06
IPC分类号： G06F11/00
CPC分类号： G06F11/0784 , G06F11/0709 , G06Q10/00 , H04L12/66
摘要： A method for using presence information in error notification includes detecting an error associated with operation of a software system and executing a workflow in response to detecting the error to determine error transmission information instructions. The method includes using presence information to identify one or more targets for receipt of error information based on the execution of the workflow and transmitting error information to the one or more identified targets.
摘要翻译： 在错误通知中使用存在信息的方法包括检测与软件系统的操作有关的错误，并且响应于检测到错误来执行工作流程以确定错误传输信息指令。 该方法包括使用存在信息来识别用于接收错误信息的一个或多个目标，基于工作流的执行并将错误信息发送到一个或多个识别的目标。
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公开(公告)号：US07606360B2
公开(公告)日：2009-10-20
申请号：US11444851
申请日：2006-05-31
申请人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri , Shmuel Shaffer
发明人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri , Shmuel Shaffer
CPC分类号： H04M3/5236 , H04M3/5238
摘要： A system for handling service requests received from end-users that include telephone callers and persons who are physically present at a branch or store. The system includes an ACD and a ticket dispenser coupled with the ACD. The ticket dispenser being operable to first dispense a ticket having an identifier to each person who requests service at the branch or store, and then electronically communicate the identifier to the ACD. The ACD includes one or more queues to order calls received from the telephone callers and identifiers. The ACD routes either a call or a person to an available agent in accordance with an algorithm. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).
摘要翻译： 用于处理从最终用户接收的服务请求的系统，包括电话呼叫者和实际存在于分支机构或商店的人员。 该系统包括ACD和与ACD耦合的售票机。 售票机可操作以首先向在分支或存储处请求服务的每个人分配具有标识符的票，然后将该标识符电子地传达给ACD。 ACD包括一个或多个队列来订购从电话呼叫者和标识符接收的呼叫。 ACD根据算法将呼叫或个人路由到可用代理。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。
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