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    Computer-implemented system and method for encrypting call recordings
    71.
    发明授权
    Computer-implemented system and method for encrypting call recordings 有权

    公开(公告)号：US10685135B2

    公开(公告)日：2020-06-16

    申请号：US15369797

    申请日：2016-12-05

    Applicant: Intellisist, Inc.

    Inventor： Gilad Odinak

    IPC: H04L29/06 ,  G06F21/62 ,  H04L9/08 ,  H04L9/14 ,  H04M3/42 ,  H04M3/51 ,  G06Q30/02

    Abstract: A computer-implemented system and method for encrypting call recordings is provided. Calls are recorded and each call recording is divided into segments. Each segment represents a record. An encryption key unique to each call recording is generated. The unique encryption keys each include seed information from two or more sources and a key counter for one such call recording. For each record, an encryption counter is encrypted using the encryption key for the call recording associated with that record. Also, for each record, the encrypted encryption counter and the data from that record are mixed and encrypted.

    System and method for identifying special information verbalization timing with the aid of a digital computer
    75.
    发明授权
    System and method for identifying special information verbalization timing with the aid of a digital computer 有权

    公开(公告)号：US10372891B2

    公开(公告)日：2019-08-06

    申请号：US15150276

    申请日：2016-05-09

    Applicant: Intellisist, Inc.

    Inventor： G. Kevin Doren

    IPC: G06F21/32 ,  G10L21/00 ,  G06F21/62 ,  G10L15/26 ,  G10L17/22 ,  H04M3/42

    Abstract: A system and method for identifying special information verbalization timing with the aid of a digital computer are provided. A verbal interaction between two entities is recorded using a voice recorder and the recording is timed using a clock associated with a time base. A user interface of a data processing system is displayed, the data processing system including a further clock associated with a further time base. An activity is identified within the user interface that is associated with an entry of one of the entity's special information received during the interaction. A time is identified that is associated with the activity using the further time base. The timing of the recording is correlated with the time associated with the activity. At least one segment of the recording including the special information is identified based on the correlation. At least a portion of the identified segment is rendered unintelligible.

    System and Method for Performing Caller Identity Verification Using Multi-Step Voice Analysis
    78.
    发明申请
    System and Method for Performing Caller Identity Verification Using Multi-Step Voice Analysis 审中-公开

    公开(公告)号：US20180130473A1

    公开(公告)日：2018-05-10

    申请号：US15803288

    申请日：2017-11-03

    Applicant: Intellisist, Inc.

    Inventor： Gilad Odinak ,  Yishay Carmiel

    IPC: G10L17/02 ,  G06F21/32 ,  G10L17/00 ,  G10L17/20 ,  G10L17/24

    CPC classification number: G10L17/02 ,  G06F21/32 ,  G10L17/00 ,  G10L17/005 ,  G10L17/20 ,  G10L17/24

    Abstract: Caller identity verification can be improved by employing a multi-step verification that leverages speech features that are obtained from multiple interactions with a caller. An enrollment is performed in which customer speech features and customer information are collected. When a caller calls into the call center, an attempt is made to verify the caller's identity by requesting the caller to speak a predefined phrase, extracting speech features from the spoken phrase, and comparing the phrase. If the purported identity of the caller can be matched with one of the customers based on the comparison, the identity of the caller is verified. If the match cannot be made with a high enough degree of confidence, the customer is asked to speak any phrase that is not predefined. Features are extracted from the caller's speech, combined with features previously extracted from the predefined speech, and compared to the enrollment features.

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