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71.发明授权Telecommunications voice server leveraging application web-server capabilities 有权电信语音服务器利用应用程序Web服务器功能公开(公告)号：US07839983B2
公开(公告)日：2010-11-23
申请号：US12166806
申请日：2008-07-02
IPC分类号： H04M11/06
CPC分类号： H04M3/4938 , H04L12/64 , H04M2201/39 , H04M2201/40 , H04M2203/2066
摘要： A method for providing voice telephony services can include the step of receiving a call via a telephone gateway. The telephone gateway can convey call identifying data to a resource connector. A media port can be responsively established within a media converter that is communicatively linked to the telephone gateway through a port associated with the call. A call description object can be constructed that includes the call identifying data and an identifier for the media port. The call description object can be conveyed to a telephony application server that provides at least one speech service for the call. The telephony application server can initiate at least one programmatic action of a communicatively linked speech engine. The speech engine can convey results of the programmatic action to the media converter through the media port. The media converter can stream speech signals for the call based upon the results.
摘要翻译： 用于提供语音电话服务的方法可以包括通过电话网关接收呼叫的步骤。 电话网关可以将呼叫识别数据传送到资源连接器。 媒体端口可以在通过与呼叫相关联的端口通信地链接到电话网关的媒体转换器内被响应地建立。 可以构造包括呼叫识别数据和媒体端口的标识符的呼叫描述对象。 呼叫描述对象可以被传送到为呼叫提供至少一个语音服务的电话应用服务器。 电话应用服务器可以启动通信链接的语音引擎的至少一个编程动作。 语音引擎可以通过媒体端口将编程动作的结果传达给媒体转换器。 媒体转换器可以基于结果流式传输用于呼叫的语音信号。
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公开(公告)号：US07822190B2
公开(公告)日：2010-10-26
申请号：US11142203
申请日：2005-06-01
CPC分类号： H04L41/0677 , H04L29/06027 , H04L65/1006 , H04L65/80 , H04M3/28 , H04M7/0084
摘要： A method of debugging a telephone call can include, using Session Initiation Protocol (SIP) formatted messages, initiating a debug session between a debugger and a call server for a telephone call established over at least a portion of a packet-switched network. A debug function can be invoked within the call server as specified by a SIP formatted message originating from the debugger. The method further can include determining fault information pertaining to the telephone call using the debug function and sending a SIP formatted response from the call server to the debugger.
摘要翻译： 一种调试电话呼叫的方法可以包括：使用会话发起协议（SIP）格式化的消息，在调制器和呼叫服务器之间启动用于通过分组交换网络的至少一部分建立的电话呼叫的调试会话。 可以在呼叫服务器内调用调试功能，如调制器中源自SIP格式的消息所指定。 该方法还可以包括使用调试功能确定与电话呼叫有关的故障信息，并将SIP格式的响应从呼叫服务器发送到调试器。
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73.发明授权Seamless reflection of model updates in a visual page for a visual channel in a composite services delivery system 有权在复合服务传送系统中的可视通道的视觉页面中无缝地反映模型更新公开(公告)号：US07818432B2
公开(公告)日：2010-10-19
申请号：US11297497
申请日：2005-12-08
IPC分类号： G06F15/16
CPC分类号： H04L29/06027 , H04L65/1043 , H04L67/02 , H04L67/14
摘要： Embodiments of the present invention provide a method, system and computer program product for seamlessly updating a user interface element in a visible page for a visible channel of access to a common session in a composite services enablement environment can be provided. The method can include establishing a visible channel of access to a shared session shared commonly with other channels of access in the composite services enablement environment, rendering a visible page for the visible channel of access and a hidden page for the visible channel of access, reloading the hidden page at a determined interval to capture updates to a model for the shared session applied over the other channels of access, receiving in the hidden page a change in value for a user interface element reflecting an update for the model for the shared session, and causing the visible page to reflect the change in value for a corresponding user interface element in the visible page.
摘要翻译： 本发明的实施例提供了一种方法，系统和计算机程序产品，用于在复合服务启用环境中用于无缝地更新在可见页面中的用户界面元素，用于访问公共会话的可见信道。 该方法可以包括建立对组合服务启用环境中与其他通道共享的共享会话的可见通道，为可见的访问通道呈现可见的页面，以及可见的访问通道的隐藏页面，重新加载 所述隐藏页面以确定的间隔捕获到通过其他通道访问的共享会话的模型的更新，在隐藏页面中接收反映用于共享会话的模型的更新的用户界面元素的值的变化， 并使可见页面反映在可见页面中对应的用户界面元素的值的变化。
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74.发明申请USING A COMPLEX EVENTS PROCESSOR (CEP) TO DIRECT THE HANDLING OF INDIVIDUAL CALL SESSIONS BY AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM 有权使用复合事件处理器（CEP）直接通过互动语音响应（IVR）系统处理个人电话会话公开(公告)号：US20100172480A1
公开(公告)日：2010-07-08
申请号：US12349940
申请日：2009-01-07
CPC分类号： G10L15/26
摘要： Event data messages can be provided by an interactive voice response (IVR) system to a complex events processor (CEP). The event data messages can include a Stream_ID and a series of textual elements. The Stream_ID can uniquely identify a call session between a caller and the IVR system. The series of textual elements can represent speech input provided by the caller. The CEP can create a text string from the series of textual elements of event data messages having the same Stream_ID. The text string can inherit the Stream_ID of the event data messages. The CEP can utilize user-defined business rules to process the text string. When the CEP issues an action message, the Stream_ID of the text string can be appended to the action message sent to the IVR system. The IVR system can modify the call session associated with the Stream_ID of the action message accordingly.
摘要翻译： 事件数据消息可以由交互式语音响应（IVR）系统提供给复杂事件处理器（CEP）。 事件数据消息可以包括Stream_ID和一系列文本元素。 Stream_ID可以唯一地标识呼叫者和IVR系统之间的呼叫会话。 一系列文本元素可以表示由呼叫者提供的语音输入。 CEP可以从具有相同Stream_ID的事件数据消息的一系列文本元素创建文本字符串。 文本字符串可以继承事件数据消息的Stream_ID。 CEP可以利用用户定义的业务规则来处理文本字符串。 当CEP发出动作消息时，可以将文本字符串的Stream_ID追加到发送到IVR系统的动作消息。 IVR系统可以相应地修改与动作消息的Stream_ID相关联的呼叫会话。
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75.发明申请DYNAMICALLY IMPROVING PERFORMANCE OF AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM USING A COMPLEX EVENTS PROCESSOR (CEP) 有权使用复杂事件处理器（CEP）动态改善交互式语音响应（IVR）系统的性能公开(公告)号：US20100172479A1
公开(公告)日：2010-07-08
申请号：US12349725
申请日：2009-01-07
IPC分类号： H04M1/24
CPC分类号： H04M1/24 , H04M3/2227 , H04M3/493
摘要： Problematic event data for problematic events that occur during interaction between an Interactive Voice Response (IVR) system and a caller can be captured. The problematic event data can be analyzed for performance issues. A performance issue can represent an interactive segment of the IVR system operating at an unacceptable performance level. An IVR performance improvement action can then be determined to resolve the performance issue. The IVR performance improvement action can be conveyed to the IVR system. Execution of the IVR performance improvement action by the IVR system can reduce occurrences of the problematic events associated with the performance issue.
摘要翻译： 可以捕获在交互式语音响应（IVR）系统和呼叫者之间交互期间发生的问题事件的问题事件数据。 可以分析问题事件数据的性能问题。 性能问题可以表现为以不可接受的性能水平运行的IVR系统的交互式部分。 然后可以确定IVR性能改进措施来解决性能问题。 IVR性能改进措施可以传达给IVR系统。 IVR系统执行IVR性能改进措施可以减少与性能问题相关的问题事件的发生。
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公开(公告)号：US07751535B2
公开(公告)日：2010-07-06
申请号：US10833522
申请日：2004-04-28
CPC分类号： H04M3/4938 , G10L15/32
摘要： A system for implementing voice services can include at least one virtual machine, such as a Java 2 Enterprise Edition (J2EE) virtual machine. The virtual machine can include a bean container for handling software beans, such as Enterprise Java Beans. The bean container can include a voice browser bean. The voice browser bean can include a VoiceXML browser.
摘要翻译： 用于实现语音服务的系统可以包括至少一个虚拟机，例如Java 2企业版（J2EE）虚拟机。 虚拟机可以包括用于处理软件bean的bean容器，例如Enterprise Java Beans。 bean容器可以包括语音浏览器bean。 语音浏览器bean可以包含一个VoiceXML浏览器。
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77.发明授权Standards based agent desktop for use with an open contact center solution 失效基于标准的代理桌面，用于开放的联络中心解决方案公开(公告)号：US07706521B2
公开(公告)日：2010-04-27
申请号：US11684397
申请日：2007-03-09
CPC分类号： H04M3/5191
摘要： The present invention discloses a contact center system based upon open standards. The contact center system can include at least one agent node, a portal server, and an application server. An agent node can include a standard HTTP browser that communicates over a standard Internet Protocol network using standard protocols. The portal server can be configured to communicate with an agent node via an agent portal, which can consist of multiple agent portlets to present information. The application server can be configured to execute contact center applications that can collect and distribute information via the agent portlets and transfer calls to agents.
摘要翻译： 本发明公开了一种基于开放标准的联络中心系统。 联络中心系统可以包括至少一个代理节点，门户服务器和应用服务器。 代理节点可以包括使用标准协议通过标准互联网协议网络进行通信的标准HTTP浏览器。 门户服务器可以被配置为经由代理门户与代理节点通信，代理门户可以由多个代理portlet组成以呈现信息。 应用程序服务器可以配置为执行可以通过代理portlet收集和分发信息并将呼叫转移给代理的联络中心应用程序。
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78.发明申请PROACTIVE COMPLETION OF INPUT FIELDS FOR AUTOMATED VOICE ENABLEMENT OF A WEB PAGE 有权用于自动语音启动网页的输入字段的完成公开(公告)号：US20090254347A1
公开(公告)日：2009-10-08
申请号：US12099036
申请日：2008-04-07
IPC分类号： G10L13/08
CPC分类号： G10L15/22 , G06F17/243 , G10L15/183 , G10L15/19 , H04M3/4938
摘要： Embodiments of the present invention provide a method and computer program product for the proactive completion of input fields for automated voice enablement of a Web page. In an embodiment of the invention, a method for proactively completing empty input fields for voice enabling a Web page can be provided. The method can include receiving speech input for an input field in a Web page and inserting a textual equivalent to the speech input into the input field in a Web page. The method further can include locating an empty input field remaining in the Web page and generating a speech grammar for the input field based upon permitted terms in a core attribute of the empty input field and prompting for speech input for the input field. Finally, the method can include posting the received speech input and the grammar to an automatic speech recognition (ASR) engine and inserting a textual equivalent to the speech input provided by the ASR engine into the empty input field.
摘要翻译： 本发明的实施例提供了一种用于主动完成用于网页的自动语音使能的输入字段的方法和计算机程序产品。 在本发明的一个实施例中，可以提供用于主动完成用于启用网页的语音的空输入字段的方法。 该方法可以包括为网页中的输入字段接收语音输入，并将与语音输入的文本等价物插入到网页中的输入字段中。 该方法还可以包括定位网页中剩余的空输入字段，并且基于空输入字段的核心属性中的允许项提供输入字段的语音语法，并提示输入字段的语音输入。 最后，该方法可以包括将接收到的语音输入和语法发布到自动语音识别（ASR）引擎，并将与由ASR引擎提供的语音输入的文本等价物插入空输入字段。
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公开(公告)号：US20090254346A1
公开(公告)日：2009-10-08
申请号：US12099028
申请日：2008-04-07
IPC分类号： G10L13/08
CPC分类号： G10L15/265 , G10L15/26 , H04M3/4938
摘要： Embodiments of the present invention provide a method, system and computer program product for the automated voice enablement of a Web page. In an embodiment of the invention, a method for voice enabling a Web page can include selecting an input field of a Web page for speech input, generating a speech grammar for the input field based upon terms in a core attribute of the input field, receiving speech input for the input field, posting the received speech input and the grammar to an automatic speech recognition (ASR) engine and inserting a textual equivalent to the speech input provided by the ASR engine into a document object model (DOM) for the Web page.
摘要翻译： 本发明的实施例提供了一种用于网页的自动语音使能的方法，系统和计算机程序产品。 在本发明的一个实施例中，一种用于语音启用网页的方法可以包括：选择用于语音输入的网页的输入字段，基于输入字段的核心属性中的项，为输入字段生成语音语法，接收 输入字段的语音输入，将接收到的语音输入和语法发布到自动语音识别（ASR）引擎，并将与由ASR引擎提供的语音输入的文本等价物插入到网页的文档对象模型（DOM）中 。
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公开(公告)号：US20080319762A1
公开(公告)日：2008-12-25
申请号：US11766002
申请日：2007-06-20
IPC分类号： G10L11/00
摘要： The present invention discloses a system and a method for creating and editing speech-enabled WIKIs. A WIKI editor can be served to client-side Web browsers so that end-users can utilize WIKI editor functions, which include functions to create and edit speech-enabled WIKI applications. A WIKI server can serve speech-enabled WIKI applications created via the WIKI editor. Each of the speech-enabled WIKI applications can include a link to at least one speech processing engine located in a speech processing system remote from the WIKI server. The speech processing engine can provide a speech processing capability for the speech-enabled WIKI application when served by the WIKI server. In one embodiment, the speech-enabled applications can include an introspection document, an entry collection of documents, and a resource collection of documents in accordance with standards specified by an ATOM PUBLISHING PROTOCOL (APP).
摘要翻译： 本发明公开了一种用于创建和编辑具有语音功能的WIKI的系统和方法。 WIKI编辑器可以提供给客户端Web浏览器，以便最终用户可以利用WIKI编辑器功能，其中包括创建和编辑支持语音的WIKI应用程序的功能。 WIKI服务器可以提供通过WIKI编辑器创建的支持语音的WIKI应用程序。 每个具有语音功能的WIKI应用可以包括到位于远离WIKI服务器的语音处理系统中的至少一个语音处理引擎的链接。 当由WIKI服务器服务时，语音处理引擎可以为支持语音的WIKI应用提供语音处理能力。 在一个实施例中，启用语音的应用程序可以包括内省文档，文档的条目集合和根据ATOM发布协议（APP）指定的标准的文档资源集合。
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