公开(公告)号：US07088814B1

公开(公告)日：2006-08-08

申请号：US10016862

申请日：2001-12-13

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Shantanu Sarkar

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Shantanu Sarkar

IPC: H04M3/00

CPC classification number: H04M3/5233 ,  H04M2207/203

Abstract: A method for handling calls of an automatic call distributor system includes receiving, from a user, a request for connection with one of a plurality of agents, having one of a plurality of skills. In a particular embodiment, a preferred agent of the plurality of agents is selected by a statistical analysis using variables including a network resource available along a communication path between the user and the preferred agent, and an impact of connecting the user with the preferred agent upon the availability of a generally unique skill of the plurality of skills, to a future user. The user is connected with the preferred agent, the preferred agent having the one of the plurality of skills.

Abstract translation: 一种用于处理自动呼叫分配器系统的呼叫的方法包括从用户接收与具有多种技能之一的多个代理之一的连接的请求。 在特定实施例中，通过使用包括沿着用户和优选代理之间的通信路径可用的网络资源的变量的统计分析来选择多个代理的优选代理，以及将用户与优选代理连接的影响 向未来的用户提供多种技能的普遍独特技能的可用性。 用户与首选代理连接，优选的代理具有多种技能之一。

公开(公告)号：US20060050658A1

公开(公告)日：2006-03-09

申请号：US10937816

申请日：2004-09-09

Applicant: Shmuel Shaffer ,  Cullen Jennings ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Cullen Jennings ,  Labhesh Patel

IPC: H04L12/16

CPC classification number: H04M7/0027 ,  H04M3/5166 ,  H04M3/56

Abstract: A method for providing a conference service includes hosting a conference between a plurality of endpoints and communicating at least one media stream received from at least one of the plurality of endpoints to the remaining plurality of endpoints. The method also includes receiving a request to block communication of the at least one media stream to a first endpoint of the plurality of endpoints and blocking communication of the at least one media stream to the first endpoint.

Abstract translation: 一种用于提供会议服务的方法包括在多个端点之间主办会议并将从多个端点中的至少一个接收的至少一个媒体流传送到剩余的多个端点。 该方法还包括接收阻止至少一个媒体流的通信到多个端点的第一端点的请求，并阻止至少一个媒体流到第一端点的通信。

公开(公告)号：US20050213563A1

公开(公告)日：2005-09-29

申请号：US10807784

申请日：2004-03-23

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Cullen Jennings

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Cullen Jennings

IPC: H04L12/28 ,  H04L29/08

CPC classification number: H04L67/24

Abstract: In one embodiment, a method for presence-based management in a communication network includes, using IM, discovering one or more network devices in a communication network. The network devices couple two or more endpoints to each other and enable communication between a first one of the endpoints and one or more second ones of the endpoints. The method also includes, using IM, obtaining presence information on the discovered network devices from the discovered network devices and, using the presence information on the discovered network devices from the discovered network devices, maintaining presence data associated with the discovered network devices.

Abstract translation: 在一个实施例中，在通信网络中用于基于在线的管理的方法包括使用IM发现通信网络中的一个或多个网络设备。 网络设备将两个或多个端点彼此耦合，并且实现端点中的第一端点与端点中的一个或多个第二端点之间的通信。 该方法还包括使用IM从所发现的网络设备获取所发现的网络设备上的存在信息，并且使用来自所发现的网络设备的所发现的网络设备上的呈现信息来维护与所发现的网络设备相关联的在线数据。

公开(公告)号：US09042542B2

公开(公告)日：2015-05-26

申请号：US11686838

申请日：2007-03-15

Applicant: Shmuel Shaffer ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

Inventor： Shmuel Shaffer ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

IPC: H04M1/00 ,  H04M15/06

CPC classification number: H04M15/06

Abstract: In a wide-area communication system, users or numbers in the system to be alerted are ranked so to improve the efficiency of the alert calls. Rankings are based on various factors, including whether two or more users are on the same active call, whether a user is on an active call, how recently a user ended a call, and whether a user recently missed a call. Within rankings, there may be multiple callers or numbers. These users may further be ranked, such as by determining which caller is expected to end a call first based on the current elapsed time of the call and the average call duration for that user or number.

Abstract translation: 在广域通信系统中，要提醒的系统中的用户或号码被排序，以提高警报呼叫的效率。 排名基于各种因素，包括两个或多个用户是否处于相同的活动呼叫，用户是否处于活动呼叫，用户最近结束呼叫以及用户最近是否已经接通呼叫。 在排名中，可能有多个呼叫者或号码。 这些用户可以进一步排名，例如通过基于呼叫的当前经过时间和该用户或号码的平均呼叫持续时间来确定预期哪个呼叫者首先结束呼叫。

公开(公告)号：US08731175B2

公开(公告)日：2014-05-20

申请号：US11359252

申请日：2006-02-21

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Cullen F. Jennings ,  Shantanu Sarkar

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Cullen F. Jennings ,  Shantanu Sarkar

IPC: H04M3/00

CPC classification number: H04M3/5183 ,  H04M2203/6009

Abstract: A method for granting access to secure information includes receiving from a caller a call for connection with one of a plurality of agents, distributing the call to the agent of the plurality of agents, initiating an active communication session between the caller and the agent for handling the call, and granting to the agent access to the secure caller information using a plurality of access authentication information that includes an active communication session between the caller and the agent.

Abstract translation: 用于授予对安全信息的访问的方法包括从呼叫者接收与多个代理之一的连接的呼叫，将呼叫分配给多个代理的代理，发起主叫方和代理之间的主动通信会话以进行处理 呼叫，并且使用包括呼叫者和代理之间的活动通信会话的多个接入认证信息来授权代理对安全呼叫者信息的访问。

公开(公告)号：US08655266B2

公开(公告)日：2014-02-18

申请号：US11958131

申请日：2007-12-17

Applicant: Shmuel Shaffer ,  Ramanathan T. Jagadeesan ,  Bich T. Nguyen ,  Gregory D. Pelton ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Ramanathan T. Jagadeesan ,  Bich T. Nguyen ,  Gregory D. Pelton ,  Labhesh Patel

IPC: H04H40/00

CPC classification number: H04H60/80 ,  H04H20/57 ,  H04H60/06 ,  H04N21/44204 ,  H04N21/4756 ,  H04N21/4788 ,  H04N21/4825 ,  H04N21/6131 ,  H04N21/6181

Abstract: In one embodiment, a system comprises a first mobile media player and a second mobile media player. The first mobile media player stores first media files, and the second mobile media player stores second media files. The first mobile media player and second mobile media player communicate with one another in a peer-to-peer network to generate a playlist and to play media files from the playlist.

Abstract translation: 在一个实施例中，系统包括第一移动媒体播放器和第二移动媒体播放器。 第一移动媒体播放器存储第一媒体文件，第二移动媒体播放器存储第二媒体文件。 第一移动媒体播放器和第二移动媒体播放器在对等网络中彼此通信以生成播放列表并从播放列表播放媒体文件。

公开(公告)号：US08572170B2

公开(公告)日：2013-10-29

申请号：US12030877

申请日：2008-02-14

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Joseph Khouri

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Joseph Khouri

IPC: G06F15/16

CPC classification number: G06Q10/10 ,  H04L12/1818 ,  H04L12/1881 ,  H04L51/24

Abstract: Methods and apparatus for allowing a message to be left for an expected user of a network application are disclosed. According to one embodiment, a method includes determining when a first user has requested access to a first application, and determining if there is a message for the first user when it is determined that the first user has requested access to the first application. The method also includes informing the first user of the message if it is determined that there is the message for the first user, as well as providing the first user with access to the first application after informing the first user of the message and after the first user acknowledges that the first user has been informed of the message.

Abstract translation: 公开了允许留给网络应用的预期用户的消息的方法和装置。 根据一个实施例，一种方法包括确定第一用户何时请求访问第一应用，以及当确定第一用户已经请求访问第一应用时，确定是否存在第一用户的消息。 该方法还包括：如果确定存在第一用户的消息，以及在向第一用户通知消息之后以及在第一用户之后向第一用户提供对第一应用的访问，则向第一用户通知该消息 用户确认第一个用户已被通知该消息。

公开(公告)号：US20130114621A1

公开(公告)日：2013-05-09

申请号：US13724541

申请日：2012-12-21

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: H04L29/06

CPC classification number: H04L29/06027 ,  H04L47/25 ,  H04L47/30 ,  H04L49/90 ,  H04L51/066 ,  H04L65/4084 ,  H04L65/80

Abstract: A system and method for computer originated audio file transmission includes a server having a communications module operable to communicate with a terminal unit. The server may also include a storage module operable to store at least one file. A processor may be provided to separate the file into a plurality of packets. In accordance with one embodiment of the present invention, the communications module is operable to send an initial burst of packets to the terminal unit, wherein the initial burst of packets includes at least two of the plurality of packets. In accordance with another embodiment of the present invention, the communications module is further operable to send additional packets of the plurality of packets at a predetermined rate, until each of the plurality of packets has been sent to the terminal unit.

Abstract translation: 用于计算机发起的音频文件传输的系统和方法包括具有可操作以与终端单元通信的通信模块的服务器。 服务器还可以包括可操作以存储至少一个文件的存储模块。 可以提供处理器以将文件分离成多个分组。 根据本发明的一个实施例，通信模块可操作以向终端单元发送分组的初始突发，其中分组的初始突发包括多个分组中的至少两个分组。 根据本发明的另一个实施例，通信模块还可操作以预定速率发送多个分组的附加分组，直到多个分组中的每一个已经被发送到终端单元。

公开(公告)号：US08438235B2

公开(公告)日：2013-05-07

申请号：US11213505

申请日：2005-08-25

Applicant: Daniel Shaffer ,  Labhesh Patel ,  Shmuel Shaffer ,  Cullen F. Jennings

Inventor： Daniel Shaffer ,  Labhesh Patel ,  Shmuel Shaffer ,  Cullen F. Jennings

IPC: G06F15/16

CPC classification number: H04L65/1043 ,  H04L29/06027 ,  H04L51/04 ,  H04L67/16 ,  H04M7/0045

Abstract: Disclosed are apparatus and techniques for escalating an instant messaging (IM) session between two or more users to an audio session so that a communication device (by one or more users) that will optimize the audio session is selectively and intelligently utilized. In one embodiment, if an IP (Internet Protocol) phone is connected to the computer on which an IM session is being escalated, the IP telephone may be used instead of the computer device's own soft telephone so as to maximize audio clarity and quality. In another embodiment, a user's cell phone may be utilized for a mobile user who is using a laptop that is not coupled to an IP telephone or who is communicating from a hotel room in which a telephone call is typically more expensive than a cell phone call. Numerous embodiments for optimizing such audio sessions are described herein.

Abstract translation: 公开了用于将两个或更多个用户之间的即时消息（IM）会话升级到音频会话的装置和技术，使得将优化音频会话的通信设备（由一个或多个用户）选择性地和智能地被利用。 在一个实施例中，如果IP（因特网协议）电话连接到IM会话正在升级的计算机，则可以使用IP电话来代替计算机设备自己的软电话，以便最大化音频清晰度和质量。 在另一个实施例中，用户的手机可以用于正在使用膝上型计算机的移动用户，所述笔记本电脑不耦合到IP电话或正在从电话呼叫通常比蜂窝电话更昂贵的酒店房间进行通信 。 这里描述了用于优化这种音频会话的许多实施例。

公开(公告)号：US08429211B1

公开(公告)日：2013-04-23

申请号：US09815782

申请日：2001-03-23

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: G06F17/00

CPC classification number: H04L65/4084 ,  H04L65/80

Abstract: A system and method for controlling computer originated audio file transmission includes a server having a communications module operable to communicate with a terminal unit over a path of communication. The server may also include a storage module operable to store at least one file. A processor may be provided to separate the file into a plurality of packets. In accordance with a particular embodiment of the present invention, the communications module is operable to establish a control channel between the server and the terminal unit. In accordance with another embodiment of the present invention, the control channel may include an out of band channel with regard to the path of communication. Commands may be transmitted over the control channel using the VoIP.

Abstract translation: 用于控制计算机发起的音频文件传输的系统和方法包括具有可操作以通过通信路径与终端单元进行通信的通信模块的服务器。 服务器还可以包括可操作以存储至少一个文件的存储模块。 可以提供处理器以将文件分离成多个分组。 根据本发明的特定实施例，通信模块可操作以在服务器和终端单元之间建立控制信道。 根据本发明的另一实施例，控制信道可以包括关于通信路径的带外信道。 可以使用VoIP通过控制信道发送命令。