公开(公告)号：US07523859B2

公开(公告)日：2009-04-28

申请号：US11860705

申请日：2007-09-25

申请人： Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

发明人： Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

IPC分类号： G06K5/00

CPC分类号： G06Q20/403 ,  G06Q20/10 ,  G06Q20/12 ,  G06Q20/382

摘要： A system and method for protecting confidential user information employed in an electronic transaction. The system and method provide for associating an expiration time/time period, use or other use-limiting authorization indicator with a credit card or other user information to be transferred to a user information recipient, in conjunction with a product/service payment or other business transaction with a hosted contact center. Embodiments of the invention further provide for forming a limited-use indicator, such as a use-limiting token, by associating a transaction agent indicator and a use-limiting indicator with the user information, and for verifying a limited use indicator received from a contact center agent and determining according to such indicator, in addition to any ordinary verification that might also be conducted, whether the use limitation has been met and whether the transaction should be authorized in accordance with the use limitation.

摘要翻译： 一种用于保护在电子交易中使用的机密用户信息的系统和方法。 该系统和方法提供将到期时间/时间段，使用或其他使用限制授权指示符与信用卡或其他用户信息相关联以将其传送到用户信息接收者，结合产品/服务支付或其他业务 与托管联络中心进行交易。 本发明的实施例还提供了通过将交易代理指示符和使用限制指示符与用户信息相关联来形成有限使用指示符，例如使用限制令牌，并且用于验证从联系人接收到的有限使用指示符 中心代理人和根据此类指标确定，除了可能进行的任何普通验证外，是否符合使用限制以及是否按照使用限制授权交易。

公开(公告)号：US20060146735A1

公开(公告)日：2006-07-06

申请号：US11030832

申请日：2005-01-06

申请人： Shmuel Shaffer ,  Cullen Jennings ,  Labhesh Patel

发明人： Shmuel Shaffer ,  Cullen Jennings ,  Labhesh Patel

IPC分类号： H04Q11/00

CPC分类号： H04Q11/04 ,  H04Q2213/13093 ,  H04Q2213/13096 ,  H04Q2213/13098 ,  H04Q2213/1324 ,  H04Q2213/13292 ,  H04Q2213/13389

摘要： A method for providing a conference service using speaker selection includes hosting a conference between a plurality of endpoints and receiving from the plurality of endpoints a plurality of media streams. The plurality of media streams each include a power indicator. The method includes normalizing the power indicators to determine a normalized power indicator for each of the plurality of media streams and selecting, based on the normalized power indicators of the plurality of media streams, a first number of the plurality of media streams for processing into a conference stream. The method also includes processing the selected first number of the plurality of media streams into the conference stream and communicating the conference stream to at least some of the plurality of endpoints.

摘要翻译： 使用说话者选择来提供会议服务的方法包括在多个端点之间主办会议，并从多个端点接收多个媒体流。 多个媒体流各自包括电源指示符。 该方法包括对功率指示器进行归一化以确定多个媒体流中的每一个的归一化功率指示符，并且基于多个媒体流的归一化功率指示符，选择用于处理为多个媒体流的多个媒体流的第一数量 会议流。 该方法还包括将所选择的多个媒体流的所选择的第一个数量处理成会议流，并将会议流传送到多个端点中的至少一些。

公开(公告)号：US07287692B1

公开(公告)日：2007-10-30

申请号：US10902614

申请日：2004-07-28

申请人： Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

发明人： Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

IPC分类号： G06K5/00

CPC分类号： G06Q20/403 ,  G06Q20/10 ,  G06Q20/12 ,  G06Q20/382

摘要： A system and method for protecting confidential user information employed in an electronic transaction. The system and method provide for associating an expiration time/time period, use or other use-limiting authorization indicator with a credit card or other user information to be transferred to a user information recipient, in conjunction with a product/service payment or other business transaction with a hosted contact center. Embodiments of the invention further provide for forming a limited-use indicator, such as a use-limiting token, by associating a transaction agent indicator and a use-limiting indicator with the user information, and for verifying a limited use indicator received from a contact center agent and determining according to such indicator, in addition to any ordinary verification that might also be conducted, whether the use limitation has been met and whether the transaction should be authorized in accordance with the use limitation.

摘要翻译： 一种用于保护在电子交易中使用的机密用户信息的系统和方法。 该系统和方法提供将到期时间/时间段，使用或其他使用限制授权指示符与信用卡或其他用户信息相关联以将其传送到用户信息接收者，结合产品/服务支付或其他业务 与托管联络中心进行交易。 本发明的实施例还提供了通过将交易代理指示符和使用限制指示符与用户信息相关联来形成有限使用指示符，例如使用限制令牌，并且用于验证从联系人接收到的有限使用指示符 中心代理人和根据此类指标确定，除了可能进行的任何普通验证外，是否符合使用限制以及是否按照使用限制授权交易。

公开(公告)号：US20060050658A1

公开(公告)日：2006-03-09

申请号：US10937816

申请日：2004-09-09

申请人： Shmuel Shaffer ,  Cullen Jennings ,  Labhesh Patel

发明人： Shmuel Shaffer ,  Cullen Jennings ,  Labhesh Patel

IPC分类号： H04L12/16

CPC分类号： H04M7/0027 ,  H04M3/5166 ,  H04M3/56

摘要： A method for providing a conference service includes hosting a conference between a plurality of endpoints and communicating at least one media stream received from at least one of the plurality of endpoints to the remaining plurality of endpoints. The method also includes receiving a request to block communication of the at least one media stream to a first endpoint of the plurality of endpoints and blocking communication of the at least one media stream to the first endpoint.

摘要翻译： 一种用于提供会议服务的方法包括在多个端点之间主办会议并将从多个端点中的至少一个接收的至少一个媒体流传送到剩余的多个端点。 该方法还包括接收阻止至少一个媒体流的通信到多个端点的第一端点的请求，并阻止至少一个媒体流到第一端点的通信。

公开(公告)号：US20050213563A1

公开(公告)日：2005-09-29

申请号：US10807784

申请日：2004-03-23

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Cullen Jennings

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Cullen Jennings

IPC分类号： H04L12/28 ,  H04L29/08

CPC分类号： H04L67/24

摘要： In one embodiment, a method for presence-based management in a communication network includes, using IM, discovering one or more network devices in a communication network. The network devices couple two or more endpoints to each other and enable communication between a first one of the endpoints and one or more second ones of the endpoints. The method also includes, using IM, obtaining presence information on the discovered network devices from the discovered network devices and, using the presence information on the discovered network devices from the discovered network devices, maintaining presence data associated with the discovered network devices.

摘要翻译： 在一个实施例中，在通信网络中用于基于在线的管理的方法包括使用IM发现通信网络中的一个或多个网络设备。 网络设备将两个或多个端点彼此耦合，并且实现端点中的第一端点与端点中的一个或多个第二端点之间的通信。 该方法还包括使用IM从所发现的网络设备获取所发现的网络设备上的存在信息，并且使用来自所发现的网络设备的所发现的网络设备上的呈现信息来维护与所发现的网络设备相关联的在线数据。

公开(公告)号：US20070050463A1

公开(公告)日：2007-03-01

申请号：US11213505

申请日：2005-08-25

申请人： Daniel Shaffer ,  Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings

发明人： Daniel Shaffer ,  Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings

IPC分类号： G06F15/16

CPC分类号： H04L65/1043 ,  H04L29/06027 ,  H04L51/04 ,  H04L67/16 ,  H04M7/0045

摘要： Disclosed are apparatus and techniques for escalating an instant messaging (IM) session between two or more users to an audio session so that a communication device (by one or more users) that will optimize the audio session is selectively and intelligently utilized. In one embodiment, if an IP (Internet Protocol) phone is connected to the computer on which an IM session is being escalated, the IP telephone may be used instead of the computer device's own soft telephone so as to maximize audio clarity and quality. In another embodiment, a user's cell phone may be utilized for a mobile user who is using a laptop that is not coupled to an IP telephone or who is communicating from a hotel room in which a telephone call is typically more expensive than a cell phone call. Numerous embodiments for optimizing such audio sessions are described herein.

摘要翻译： 公开了用于将两个或更多个用户之间的即时消息（IM）会话升级到音频会话的装置和技术，使得将优化音频会话的通信设备（由一个或多个用户）选择性地和智能地被利用。 在一个实施例中，如果IP（因特网协议）电话连接到IM会话正在升级的计算机，则可以使用IP电话来代替计算机设备自己的软电话，以便最大化音频清晰度和质量。 在另一个实施例中，用户的手机可以用于正在使用膝上型计算机的移动用户，所述笔记本电脑不耦合到IP电话或正在从电话呼叫通常比蜂窝电话更昂贵的酒店房间进行通信 。 这里描述了用于优化这种音频会话的许多实施例。

公开(公告)号：US20080011823A1

公开(公告)日：2008-01-17

申请号：US11860705

申请日：2007-09-25

申请人： Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

发明人： Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

IPC分类号： G06F17/00

CPC分类号： G06Q20/403 ,  G06Q20/10 ,  G06Q20/12 ,  G06Q20/382

摘要： A system and method for protecting confidential user information employed in an electronic transaction. The system and method provide for associating an expiration time/time period, use or other use-limiting authorization indicator with a credit card or other user information to be transferred to a user information recipient, in conjunction with a product/service payment or other business transaction with a hosted contact center. Embodiments of the invention further provide for forming a limited-use indicator, such as a use-limiting token, by associating a transaction agent indicator and a use-limiting indicator with the user information, and for verifying a limited use indicator received from a contact center agent and determining according to such indicator, in addition to any ordinary verification that might also be conducted, whether the use limitation has been met and whether the transaction should be authorized in accordance with the use limitation.

摘要翻译： 一种用于保护在电子交易中使用的机密用户信息的系统和方法。 该系统和方法提供将到期时间/时间段，使用或其他使用限制授权指示符与信用卡或其他用户信息相关联以将其传送到用户信息接收者，结合产品/服务支付或其他业务 与托管联络中心进行交易。 本发明的实施例还提供了通过将交易代理指示符和使用限制指示符与用户信息相关联来形成有限使用指示符，例如使用限制令牌，并且用于验证从联系人接收到的有限使用指示符 中心代理人和根据此类指标确定，除了可能进行的任何普通验证外，是否符合使用限制以及是否按照使用限制授权交易。

公开(公告)号：US20070206765A1

公开(公告)日：2007-09-06

申请号：US11359252

申请日：2006-02-21

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Cullen Jennings ,  Shantanu Sarkar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Cullen Jennings ,  Shantanu Sarkar

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/5183 ,  H04M2203/6009

摘要： A method for granting access to secure information includes receiving from a caller a call for connection with one of a plurality of agents, distributing the call to the agent of the plurality of agents, initiating an active communication session between the caller and the agent for handling the call, and granting to the agent access to the secure caller information using a plurality of access authentication information that includes an active communication session between the caller and the agent.

摘要翻译： 用于授予对安全信息的访问的方法包括从呼叫者接收与多个代理之一的连接的呼叫，将呼叫分配给多个代理的代理，发起主叫方和代理之间的主动通信会话以进行处理 呼叫，并且使用包括呼叫者和代理之间的活动通信会话的多个接入认证信息来授权代理对安全呼叫者信息的访问。

公开(公告)号：US08712436B2

公开(公告)日：2014-04-29

申请号：US14041406

申请日：2013-09-30

申请人： Shmuel Shaffer ,  Labhesh Patel

发明人： Shmuel Shaffer ,  Labhesh Patel

IPC分类号： H04W24/00

CPC分类号： H04W24/06 ,  G01C21/20 ,  G01C21/3461 ,  H04W24/08 ,  H04W64/006

摘要： A method for automatically identifying wireless signal quality of a region includes receiving signal quality information associated with wireless signals received by each of a plurality of mobile endpoints and receiving location information identifying locations of each of the plurality of mobile endpoints. The method also includes, based on the received signal quality information and the received location information, identifying a first region of an area, the first region having a first signal quality.

摘要翻译： 用于自动识别区域的无线信号质量的方法包括接收与多个移动端点中的每一个接收的无线信号相关联的信号质量信息，以及接收识别多个移动端点中的每一个的位置的位置信息。 所述方法还包括基于所接收的信号质量信息和所接收的位置信息，识别区域的第一区域，所述第一区域具有第一信号质量。

公开(公告)号：US20140031064A1

公开(公告)日：2014-01-30

申请号：US14041406

申请日：2013-09-30

申请人： Shmuel Shaffer ,  Labhesh Patel

发明人： Shmuel Shaffer ,  Labhesh Patel

IPC分类号： H04W64/00

CPC分类号： H04W24/06 ,  G01C21/20 ,  G01C21/3461 ,  H04W24/08 ,  H04W64/006

摘要： A method for automatically identifying wireless signal quality of a region includes receiving signal quality information associated with wireless signals received by each of a plurality of mobile endpoints and receiving location information identifying locations of each of the plurality of mobile endpoints. The method also includes, based on the received signal quality information and the received location information, identifying a first region of an area, the first region having a first signal quality.

摘要翻译： 用于自动识别区域的无线信号质量的方法包括接收与多个移动端点中的每一个接收的无线信号相关联的信号质量信息，以及接收识别多个移动端点中的每一个的位置的位置信息。 所述方法还包括基于所接收的信号质量信息和所接收的位置信息，识别区域的第一区域，所述第一区域具有第一信号质量。