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公开(公告)号:US10402737B1
公开(公告)日:2019-09-03
申请号:US14521380
申请日:2014-10-22
Applicant: Amdocs Software Systems Limited
Inventor: Leon Malalel , Peter John Cogan
Abstract: A system, method, and computer program product are provided for providing proactive customer care for issues associated with billing or ordering processes. In use, a likelihood that a customer is going to call a call center to address at least one issue associated with at least one of an ordering process or a billing process is predicted. Additionally, it is determined whether the customer is likely to call the call center based on the predicted likelihood that the customer is going to call the call center. Further, the customer is proactively notified before the customer contacts the call center, if it is determined that the customer is likely to call the call center.
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公开(公告)号:US10116540B1
公开(公告)日:2018-10-30
申请号:US14218800
申请日:2014-03-18
Applicant: Amdocs Software Systems Limited
Inventor: Ziv Orovan , Nir Cohen , Guy Turkenits , Vladimir Polonsky , Ari Erev
Abstract: A system, method, and computer program product are provided for managing data objects in a multiprocessor unit telecommunications network. In use, a plurality of data objects associated with one or more data object events corresponding to a network are received. Further, each of the plurality of data objects are assigned to one of a plurality of processing modules for processing, based on a map. Additionally, the plurality of processing modules are monitored. Furthermore, it is determined whether each of the plurality of processing modules are available to process the plurality of data objects assigned thereto, based on the monitoring. In addition, at least one first data object of the plurality of data objects that is assigned to a first processing module of the plurality of processing modules is automatically reassigned to a second processing module of the plurality of processing modules, in response to determining the first processing module of the plurality of processing modules is not available to process the at least one first data object of the plurality of data objects assigned thereto. Further, the map is updated based on the reassigning, the updated map indicating the at least one first data object is assigned to the second processing module.
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公开(公告)号:US09992221B1
公开(公告)日:2018-06-05
申请号:US14940083
申请日:2015-11-12
Applicant: Amdocs Software Systems Limited
Inventor: Eyal Felstaine , Itzik Kitroser , Ofer Hermoni , Shmuel Ur
IPC: H04L29/06
CPC classification number: H04L63/1458 , H04L63/1425 , H04L2463/142
Abstract: A system, method, and computer program product are provided that utilize a decoy in response to a distributed denial of service attack in a communication network. In use, a distributed denial of service (DDoS) attack directed at one or more resources of a communication network is detected. Additionally, at least one first communication channel associated with the communication network that is subject to the DDoS attack is identified. Further, at least one second communication channel to implement functionality of the at least one first communication channel is initiated, while maintaining the at least one first communication channel subject to the DDoS attack to use as a decoy for the DDoS attack. Moreover, the at least one second communication channel is utilized to implement the functionality of the at least one first communication channel while the at least one first communication channel subject to the DDoS attack is used as the decoy for the DDoS attack.
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84.
公开(公告)号:US09912573B1
公开(公告)日:2018-03-06
申请号:US14633054
申请日:2015-02-26
Applicant: Amdocs Software Systems Limited
Inventor: Evgeny Zemlerub
CPC classification number: H04L43/50 , G06F21/50 , H04L1/24 , H04L41/5038 , H04L63/0227 , H04L63/14 , H04L63/1433
Abstract: A system, method, and computer program product are provided for testing a network service associated with a communications network. In use, a network service to be tested is identified, the network service including at least one network service associated with a communication network. Further, test criteria associated with the network service to be tested is identified. Additionally, a test scenario is generated for testing the network service based on the testing criteria. Furthermore, a Software Defined Networking (SDN) controller is programmed such that: a request associated with the generated test scenario is sent to an ingress point associated with the network service; the request is received at an egress point of the network service, upon the request being processed utilizing the network service; and the request is passed back to a testing software module that initiated the request, the testing software module having knowledge of rules associated with the SDN controller for generating the testing scenario. Moreover, the request that is passed back to the testing software module that initiated the request is analyzed to test the network service. Still yet, a generated response to the request is sent to the egress point of the network service such that the network service is applied to the generated response and the generated response is passed back to the software testing module from the ingress point of the network service. The abovementioned sequence is repeated until testing is completed.
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公开(公告)号:US09898504B1
公开(公告)日:2018-02-20
申请号:US14520249
申请日:2014-10-21
Applicant: Amdocs Software Systems Limited
Inventor: Nir Pedhazur , Arnon Rotem-Gal-Oz , Oren Kafka , Zohar Gofer
IPC: G06F17/30
CPC classification number: G06F17/30427
Abstract: A system, method, and computer program product are provided for accessing data on a big data platform. In use, a request associated with a data processing job to process data stored in a big data store is identified, the data being stored in a plurality of rows with each row being associated with a unique key. Additionally, a data processing job input associated with the request is received, the data processing job input including a set of keys required to be read for processing. Further, the set of keys is translated into one or more queries, the one or more queries including at least one of a request to read an individual key or a request to read a range of keys. Moreover, the data is loaded from the big data store based on the one or more queries.
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公开(公告)号:US09806979B1
公开(公告)日:2017-10-31
申请号:US14572728
申请日:2014-12-16
Applicant: Amdocs Software Systems Limited
Inventor: Eyal Felstaine , Ofer Hermoni , Nimrod Sandlerman
IPC: G06F15/173 , H04L12/26 , G06F9/455
CPC classification number: H04L43/10 , G06F9/45533 , G06F11/008 , G06F11/1451 , G06F11/1662 , G06F11/2002 , G06F11/2025 , G06F11/2035 , G06F11/2097 , G06F11/3433 , G06F2201/815 , G06F2201/84 , H04L41/0668 , H04L41/0893
Abstract: According to one aspect of the present invention there is provided a system, method, and computer program product for deploying a plurality of virtual network function (VNF) instances in a communication network using network function virtualization (NFV-based network), where the network includes a plurality of computing-related units and communication links in-between, the method including: determining at least one performance value for at least one of the computing-related units and communication links, determining at least one performance requirement for at least one of the VNF instances, and associating the at least one VNF instance with at least one of the computing-related units and the communication links according to the at least one performance requirement and the at least one performance value.
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公开(公告)号:US09762504B1
公开(公告)日:2017-09-12
申请号:US14207211
申请日:2014-03-12
Applicant: Amdocs Software Systems Limited
Inventor: Thomas Alexander Foottit , Yong Li , Elizabeth Janet Keddy
IPC: G06F15/173 , H04L12/911 , H04M15/00 , H04L12/14 , H04W4/24 , H04M15/16
CPC classification number: H04L47/70 , H04L12/14 , H04L12/1403 , H04L12/1482 , H04M15/00 , H04M15/16 , H04M15/765 , H04M15/77 , H04M15/78 , H04M15/785 , H04M15/852 , H04M15/853 , H04M15/854 , H04W4/24
Abstract: A system, method, and computer program product are provided for managing a shared quota for a plurality of network subscribers in a consumer telecommunications network. In use, a first usage quota reservation out of a shared quota is allocated to at least one first subscriber among a plurality of network subscribers. Further, it is determined that at least a portion of the shared quota is available. Additionally, a progressively smaller at least one second usage quota reservation out of the at least a portion of the shared quota is recursively allocated to the at least one first subscriber among the plurality of network subscribers, the smaller at least one second usage quota reservation being smaller than the first usage quota reservation out of the shared quota.
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公开(公告)号:US09755934B1
公开(公告)日:2017-09-05
申请号:US14606991
申请日:2015-01-27
Applicant: Amdocs Software Systems Limited
Inventor: Ido Shaham , Michael Benattar , Guy Levi , Ofer Hermoni
CPC classification number: H04L43/0876 , G06F9/455 , H04L29/08846 , H04L41/14 , H04L41/26 , H04L41/5038 , H04L43/00 , H04L43/50 , H04W24/00 , H04W24/04
Abstract: A system, method, and computer program product are provided for testing at least a portion of a Network Function Virtualization based (NFV-based) communication network utilizing at least one virtual service testing element. In use, at least one virtual service testing element is instantiated, the at least one virtual service testing element being operable for testing at least a portion of a NFV-based communication network including a plurality of virtual services. Further, at least one time to implement the at least one virtual service testing element is identified such that the at least one virtual service testing element tests the at least a portion of the NFV-based communication network by: sending a known test case communication from the at least one virtual service testing element as an input to an ingress point of the at least a portion of the NFV-based communication network; receiving a result of the input as an output at an egress point of the at least a portion of the NFV-based communication network; and analyzing the result to determine whether at least a portion of the NFV-based communication network is performing as expected.
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公开(公告)号:US09734042B1
公开(公告)日:2017-08-15
申请号:US14285542
申请日:2014-05-22
Applicant: Amdocs Software Systems Limited
Inventor: Sharon Elgarat
CPC classification number: G06F11/3672 , G06F11/3438 , G06F11/3684 , G06F11/3688
Abstract: During execution of a computer program, mouse movements, keyboard inputs, and screen snapshots are recorded and stored in one or more files as a test flow. Next, selected recorded keyboard inputs are replaced with user-specified variable parameters to generate a keyboard testing input, each of the parameters corresponding to a plurality of possible keyboard inputs. Execution is triggered of the test flow including the recorded mouse movements, the recorded screenshots, and the keyboard testing input. If the initially displayed screen is not equivalent to the first screen indicted in the test flow as being the start of the test, the test flow is stopped. Otherwise, the test flow is executed utilizing a random selection of the plurality of possible keyboard inputs of the keyboard testing input. At least one output is provided for the execution of the test flow.
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公开(公告)号:US09716626B1
公开(公告)日:2017-07-25
申请号:US14609350
申请日:2015-01-29
Applicant: Amdocs Software Systems Limited
Inventor: Shai Herzog
CPC classification number: H04L41/082 , H04L41/0823 , H04L41/5048
Abstract: A system, method, and computer program product are provided for adding a new element to a Network Function Virtualization based (NFV-based) communication network. In use, at least one new element to implement in an NFV-based communication network is identified, the at least one new element including at least one new service, at least one new virtual network function (VNF), at least one new device, or at least one new software upgrade. Additionally, the at least one new element is added to a service model associated with the NFV-based communication network, without disruption of existing elements in the NFV-based communication network. Further, a selection policy associated with the at least one new network element is generated. Moreover, the at least one new element is utilized in the NFV-based communication network, in accordance with the selection policy.
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