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    SYSTEMS AND METHODS FOR FIXING SCHEDULE USING A REMOTE OPTIMIZATION ENGINE
    1.
    发明申请
    SYSTEMS AND METHODS FOR FIXING SCHEDULE USING A REMOTE OPTIMIZATION ENGINE 审中-公开

    公开(公告)号：US20200210938A1

    公开(公告)日：2020-07-02

    申请号：US16725823

    申请日：2019-12-23

    申请人： ClickSoftware, Inc.

    发明人： Amit Monovich ,  Yoav Kolodner ,  Alexander Shapirov ,  Itai Barak

    IPC分类号： G06Q10/06

    摘要： Systems and methods for scheduling tasks to field professionals are provided. In one implementation, the system receives real-time information about a progress of a field professional assigned to a set of tasks. The real-time information may reflect a likelihood the field professional will complete the assigned a set of tasks. The system dynamically determines a window of opportunity to assign an additional task to the field professional based on the real-time information. Thereafter, the system identifies a plurality of optional tasks that the field professional can complete during the window of opportunity. In some cases, the window of opportunity includes an unplanned event likely to interfere with at least one scheduled task. The system can either present the optional tasks to the field professional and assign a task based on the field professional's selection; or automatically select a task for assignment to the field professional based on historical data.

    SYSTEMS AND METHODS FOR FIXING SCHEDULE USING A REMOTE OPTIMIZATION ENGINE
    2.
    发明申请
    SYSTEMS AND METHODS FOR FIXING SCHEDULE USING A REMOTE OPTIMIZATION ENGINE 审中-公开

    公开(公告)号：US20200210937A1

    公开(公告)日：2020-07-02

    申请号：US16725759

    申请日：2019-12-23

    申请人： ClickSoftware, Inc.

    发明人： Amit Monovich ,  Yoav Kolodner ,  Alexander Shapirov

    IPC分类号： G06Q10/06 ,  G06Q30/02

    摘要： Systems and methods for scheduling tasks to field professionals are provided. In one implementation, the system receives real-time information about a progress of a field professional assigned to a set of tasks. The real-time information may reflect a likelihood the field professional will complete the assigned a set of tasks. The system dynamically determines a window of opportunity to assign an additional task to the field professional based on the real-time information. Thereafter, the system identifies a plurality of optional tasks that the field professional can complete during the window of opportunity. In some cases, the window of opportunity includes an unplanned event likely to interfere with at least one scheduled task. The system can either present the optional tasks to the field professional and assign a task based on the field professional's selection; or automatically select a task for assignment to the field professional based on historical data.

    METHODS AND SYSTEMS FOR USING CUSTOMER FEEDBACK IN FUTURE SCHEDULING
    3.
    发明申请
    METHODS AND SYSTEMS FOR USING CUSTOMER FEEDBACK IN FUTURE SCHEDULING 审中-公开

    公开(公告)号：US20200210932A1

    公开(公告)日：2020-07-02

    申请号：US16725676

    申请日：2019-12-23

    申请人： ClickSoftware, Inc.

    发明人： Amit Monovich ,  Yoav Kolodner ,  Alexander Shapirov ,  Oded Bar Yehuda

    IPC分类号： G06Q10/06

    摘要： Method and systems for scheduling tasks to field professionals include: receiving from a user at least one request for at least one on-site service associated with a location; assigning at least one field professional to at least one task of providing the at least one on-site service at the location; following completion of the at least one on-site service, obtaining data associated with the at least one on-site service; receiving from the user an additional request for an additional service, wherein the additional service is associated with the same location; retrieving information including data associated with the at least one on-site service; and assigning a field professional to perform the additional service based on the retrieved information.

    Systems and methods for fixing schedule using a remote optimization engine
    6.
    发明授权
    Systems and methods for fixing schedule using a remote optimization engine 有权

    公开(公告)号：US11551167B2

    公开(公告)日：2023-01-10

    申请号：US16725759

    申请日：2019-12-23

    申请人： ClickSoftware, Inc.

    发明人： Amit Monovich ,  Yoav Kolodner ,  Alexander Shapirov

    IPC分类号： G06Q10/06 ,  G06Q10/02 ,  G06Q10/10 ,  G06N20/00 ,  G06N5/04 ,  G06Q30/02 ,  G06Q10/08 ,  G06Q10/00 ,  G06Q10/04 ,  G01C21/34 ,  G06Q50/10

    摘要： Systems and methods for scheduling tasks to field professionals are provided. In one implementation, the system receives real-time information about a progress of a field professional assigned to a set of tasks. The real-time information may reflect a likelihood the field professional will complete the assigned a set of tasks. The system dynamically determines a window of opportunity to assign an additional task to the field professional based on the real-time information. Thereafter, the system identifies a plurality of optional tasks that the field professional can complete during the window of opportunity. In some cases, the window of opportunity includes an unplanned event likely to interfere with at least one scheduled task. The system can either present the optional tasks to the field professional and assign a task based on the field professional's selection; or automatically select a task for assignment to the field professional based on historical data.

    METHODS AND SYSTEMS FOR SELF-APPOINTMENT
    7.
    发明申请
    METHODS AND SYSTEMS FOR SELF-APPOINTMENT 审中-公开

    公开(公告)号：US20200210965A1

    公开(公告)日：2020-07-02

    申请号：US16725508

    申请日：2019-12-23

    申请人： ClickSoftware, Inc.

    发明人： Niv Garber ,  Adi Deutscher

    IPC分类号： G06Q10/10 ,  G06Q10/06

    摘要： Method and systems for scheduling tasks to field professionals include: receiving from a user a request for an on-site service associated with a location; transmitting to a field professional information reflecting an assignment to provide the on-site service; receiving an indication, while the field professional is at the location, that an additional visit is required to complete the on-site service; accessing a future schedule of the field professional to identify an available time slot; and providing a proposed time for the additional visit associated with the identified time slot.

    SYSTEMS AND METHODS FOR SCHEDULING PARTS DELIVERY
    8.
    发明申请
    SYSTEMS AND METHODS FOR SCHEDULING PARTS DELIVERY 审中-公开

    公开(公告)号：US20200210943A1

    公开(公告)日：2020-07-02

    申请号：US16725984

    申请日：2019-12-23

    申请人： ClickSoftware, Inc.

    发明人： Amit Monovich ,  Yoav Kolodner ,  Alexander Shapirov

    IPC分类号： G06Q10/08 ,  G06Q10/06

    摘要： Systems and methods for scheduling parts delivery are provided. In one implementation, a system may receive a set of requests for on-site services, wherein the on-site services of at least some of the requests require parts. The system may further schedule a set of tasks corresponding to the set of requests for a field professional. In addition, the system may determine a set of parts the field professional is likely to require to complete the set of tasks, and determine that the field professional needs an additional part not currently in the field professional's assigned inventory to complete the set of tasks. Thereafter, the system may schedule a task for delivery in the field of the at least one additional part to the field professional.

    METHODS AND SYSTEMS FOR OFFERRING SERVICE TIMES BASED ON SYSTEM CONSIDERATION
    10.
    发明申请
    METHODS AND SYSTEMS FOR OFFERRING SERVICE TIMES BASED ON SYSTEM CONSIDERATION 审中-公开

    公开(公告)号：US20200210964A1

    公开(公告)日：2020-07-02

    申请号：US16725412

    申请日：2019-12-23

    申请人： ClickSoftware, Inc.

    发明人： Amit Monovich ,  Yoav Kolodner ,  Alexander Shapirov

    IPC分类号： G06Q10/10 ,  G06Q10/02 ,  G06Q10/06

    摘要： Method and systems for scheduling tasks to field professionals include: receiving a request to book a new appointment for a service, wherein the service is expected to be completed within a time period; identifying a first possible time slot and a subsequent second possible time slot for the new appointment within the time period; calculating a first scheduling cost associated with the first possible time slot and a second scheduling cost associated with the second possible time slot; enabling selection of the second possible time slot when it is determined that both the first scheduling cost and the second scheduling cost are below a scheduling cost threshold; and outputting a no-available-time-slot notification when is determined that both the first scheduling cost and the second scheduling cost are above the scheduling cost threshold.