-
公开(公告)号：US20120101864A1
公开(公告)日：2012-04-26
申请号：US13379161
申请日：2009-07-02
IPC分类号： G06Q10/06
CPC分类号： G06Q10/00 , G06Q10/0631 , G06Q10/0635
摘要： A technique includes determining a mixture of product-based, automation-based and human-based components of service support to resolve incidents that occur in a computer-based product. Based at least in part on the determined mixture, features are selectively incorporated into the product.
摘要翻译： 一种技术包括确定基于产品的，基于自动化的和基于人员的服务支持组件的混合，以解决在基于计算机的产品中发生的事件。 至少部分地基于所确定的混合物，将特征选择性地并入产品中。
-
公开(公告)号：US20120102363A1
公开(公告)日：2012-04-26
申请号：US13379135
申请日：2009-07-02
IPC分类号： G06F11/28
CPC分类号： G06F11/079 , G06F11/0706 , G06F11/202 , G06F21/552 , G06F21/577 , G06F2221/2101 , G06Q10/0637 , H04L69/40
摘要： A technique includes using a computer agent to observe diagnoses of computer-related incidents. Based on the observation, patterns are identified in the diagnoses, and based at least in part on the patterns, the diagnoses are selectively automated.
摘要翻译： 一种技术包括使用计算机代理来观察计算机相关事件的诊断。 基于观察，在诊断中识别出模式，并且至少部分地基于模式，诊断被选择性地自动化。
-
公开(公告)号：US4601586A
公开(公告)日：1986-07-22
申请号：US579090
申请日：1984-02-10
CPC分类号： G06F15/161 , G06F13/385 , G06F15/17
摘要： A system for transferring solicited message packets between data processors coupled on a serial communications path. A solicitor processor allocates a portion of its memory for storage of solicited message packets which might be solicited and received from at least one other data processor. The solicitor data processor defines a sequence of operations to be performed on any such received solicited message packets at that processor. The solicitor processor also transfers a solicited message parameter signal to the solicitee data processor where that signal is representative of a predetermined header portion for solicited data packets which might be generated by the solicitee data processor and transferred to the solicitor data processor. The header portion of a solicited message packet relates one or more of the sequences of operations which are to be associated with that packet. At least one of the other data processors receives any solicited message parameter signal addressed to that solicitee data processor. The solicitee processor is responsive to a received message parameter signal to generate a solicited message packet (with a header portion, as defined by the solicited message parameter signal) for transfer to the solicitor processor. The solicitor processor receives any such transmitted solicited message packet and stores that packet in the allocated portion of memory.
摘要翻译： 一种用于在耦合在串行通信路径上的数据处理器之间传送请求的消息分组的系统。 律师处理器分配其存储器的一部分用于存储可能从至少一个其他数据处理器请求和接收的所请求的消息分组。 律师数据处理器定义将在该处理器处对任何这样接收到的请求消息分组执行的操作序列。 律师处理器还将请求的消息参数信号传送到请求者数据处理器，其中该信号代表可能由请求者数据处理器生成并传送给律师数据处理器的请求数据分组的预定报头部分。 所请求的消息分组的报头部分涉及要与该分组相关联的操作序列中的一个或多个。 至少其中一个数据处理器接收寻址到该请求数据处理器的任何请求消息参数信号。 索引处理器响应于接收到的消息参数信号以产生被请求的消息分组（具有由所请求的消息参数信号定义的报头部分）以便传送到律师处理器。 律师处理器接收任何此类发送的请求消息分组，并将该分组存储在所分配的存储器部分中。
-
公开(公告)号：US08868973B2
公开(公告)日：2014-10-21
申请号：US13379135
申请日：2009-07-02
CPC分类号： G06F11/079 , G06F11/0706 , G06F11/202 , G06F21/552 , G06F21/577 , G06F2221/2101 , G06Q10/0637 , H04L69/40
摘要： A technique includes using a computer agent to observe diagnoses of computer-related incidents. Based on the observation, patterns are identified in the diagnoses, and based at least in part on the patterns, the diagnoses are selectively automated.
摘要翻译： 一种技术包括使用计算机代理来观察计算机相关事件的诊断。 基于观察，在诊断中识别出模式，并且至少部分地基于模式，诊断被选择性地自动化。
-
公开(公告)号：US20120016705A1
公开(公告)日：2012-01-19
申请号：US13260244
申请日：2009-07-02
申请人： Dejan S. Milojicic , Brian Cox , Timothy F. Forell , Alan G. Nemeth , Peter Piet
发明人： Dejan S. Milojicic , Brian Cox , Timothy F. Forell , Alan G. Nemeth , Peter Piet
IPC分类号： G06Q10/00
CPC分类号： G06Q10/06 , G06Q10/04 , G06Q10/063 , G06Q10/06375 , G06Q30/016
摘要： A technique includes providing a cost model to predict a total cost for supporting a computer-based product system. The cost model predicts preventive, reactive and deferred components of the total cost. The technique includes determining features of the support and computer-based product system based at least in part on the cost model.
摘要翻译： 一种技术包括提供成本模型来预测支持基于计算机的产品系统的总成本。 成本模型预测总成本的预防性，反应性和延迟性成分。 该技术包括至少部分地基于成本模型确定支持和基于计算机的产品系统的特征。
-
公开(公告)号：US10242329B2
公开(公告)日：2019-03-26
申请号：US13260244
申请日：2009-07-02
申请人： Dejan S. Milojicic , Brian Cox , Timothy F. Forell , Alan G. Nemeth , Peter Piet
发明人： Dejan S. Milojicic , Brian Cox , Timothy F. Forell , Alan G. Nemeth , Peter Piet
摘要： A technique includes providing a cost model to predict a total cost for supporting a computer-based product system. The cost model predicts preventive, reactive and deferred components of the total cost. The technique includes determining features of the support and computer-based product system based at least in part on the cost model.
-
-
-
-
-
搜索结果
6 条记录 (耗时 0.014 秒)
