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公开(公告)号：US08868973B2
公开(公告)日：2014-10-21
申请号：US13379135
申请日：2009-07-02
CPC分类号： G06F11/079 , G06F11/0706 , G06F11/202 , G06F21/552 , G06F21/577 , G06F2221/2101 , G06Q10/0637 , H04L69/40
摘要： A technique includes using a computer agent to observe diagnoses of computer-related incidents. Based on the observation, patterns are identified in the diagnoses, and based at least in part on the patterns, the diagnoses are selectively automated.
摘要翻译： 一种技术包括使用计算机代理来观察计算机相关事件的诊断。 基于观察，在诊断中识别出模式，并且至少部分地基于模式，诊断被选择性地自动化。
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公开(公告)号：US20120101864A1
公开(公告)日：2012-04-26
申请号：US13379161
申请日：2009-07-02
IPC分类号： G06Q10/06
CPC分类号： G06Q10/00 , G06Q10/0631 , G06Q10/0635
摘要： A technique includes determining a mixture of product-based, automation-based and human-based components of service support to resolve incidents that occur in a computer-based product. Based at least in part on the determined mixture, features are selectively incorporated into the product.
摘要翻译： 一种技术包括确定基于产品的，基于自动化的和基于人员的服务支持组件的混合，以解决在基于计算机的产品中发生的事件。 至少部分地基于所确定的混合物，将特征选择性地并入产品中。
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公开(公告)号：US10242329B2
公开(公告)日：2019-03-26
申请号：US13260244
申请日：2009-07-02
申请人： Dejan S. Milojicic , Brian Cox , Timothy F. Forell , Alan G. Nemeth , Peter Piet
发明人： Dejan S. Milojicic , Brian Cox , Timothy F. Forell , Alan G. Nemeth , Peter Piet
摘要： A technique includes providing a cost model to predict a total cost for supporting a computer-based product system. The cost model predicts preventive, reactive and deferred components of the total cost. The technique includes determining features of the support and computer-based product system based at least in part on the cost model.
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公开(公告)号：US20130116975A1
公开(公告)日：2013-05-09
申请号：US13289930
申请日：2011-11-04
IPC分类号： G06F11/30
CPC分类号： G06F11/3495 , G06F11/3409 , H04L29/06 , H04L43/00
摘要： Elastic insight to Information Technology (“IT”) performance data is provided. Local performance data is continuously pushed from a front-end component to a back-end component. Global performance data is continuously pushed from the back-end component to the front-end component. The local performance data and the global performance data are aggregated at the front-end component by product, product family, and product solution. The aggregated data is monitored at the front-end component to identify a performance bottleneck.
摘要翻译： 提供对信息技术（“IT”）性能数据的弹性洞察。 本地性能数据从前端组件连续推送到后端组件。 全局性能数据从后端组件连续推送到前端组件。 本地性能数据和全球性能数据按产品，产品系列和产品解决方案汇总在前端组件。 汇总的数据在前端组件进行监控，以确定性能瓶颈。
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公开(公告)号：US09251037B2
公开(公告)日：2016-02-02
申请号：US13289930
申请日：2011-11-04
CPC分类号： G06F11/3495 , G06F11/3409 , H04L29/06 , H04L43/00
摘要： Elastic insight to Information Technology (“IT”) performance data is provided. Local performance data is continuously pushed from a front-end component to a back-end component. Global performance data is continuously pushed from the back-end component to the front-end component. The local performance data and the global performance data are aggregated at the front-end component by product, product family, and product solution. The aggregated data is monitored at the front-end component to identify a performance bottleneck.
摘要翻译： 提供对信息技术（“IT”）性能数据的弹性洞察。 本地性能数据从前端组件连续推送到后端组件。 全局性能数据从后端组件连续推送到前端组件。 本地性能数据和全球性能数据按产品，产品系列和产品解决方案汇总在前端组件。 汇总的数据在前端组件进行监控，以确定性能瓶颈。
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公开(公告)号：US20120102363A1
公开(公告)日：2012-04-26
申请号：US13379135
申请日：2009-07-02
IPC分类号： G06F11/28
CPC分类号： G06F11/079 , G06F11/0706 , G06F11/202 , G06F21/552 , G06F21/577 , G06F2221/2101 , G06Q10/0637 , H04L69/40
摘要： A technique includes using a computer agent to observe diagnoses of computer-related incidents. Based on the observation, patterns are identified in the diagnoses, and based at least in part on the patterns, the diagnoses are selectively automated.
摘要翻译： 一种技术包括使用计算机代理来观察计算机相关事件的诊断。 基于观察，在诊断中识别出模式，并且至少部分地基于模式，诊断被选择性地自动化。
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公开(公告)号：US20120016705A1
公开(公告)日：2012-01-19
申请号：US13260244
申请日：2009-07-02
申请人： Dejan S. Milojicic , Brian Cox , Timothy F. Forell , Alan G. Nemeth , Peter Piet
发明人： Dejan S. Milojicic , Brian Cox , Timothy F. Forell , Alan G. Nemeth , Peter Piet
IPC分类号： G06Q10/00
CPC分类号： G06Q10/06 , G06Q10/04 , G06Q10/063 , G06Q10/06375 , G06Q30/016
摘要： A technique includes providing a cost model to predict a total cost for supporting a computer-based product system. The cost model predicts preventive, reactive and deferred components of the total cost. The technique includes determining features of the support and computer-based product system based at least in part on the cost model.
摘要翻译： 一种技术包括提供成本模型来预测支持基于计算机的产品系统的总成本。 成本模型预测总成本的预防性，反应性和延迟性成分。 该技术包括至少部分地基于成本模型确定支持和基于计算机的产品系统的特征。
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