公开(公告)号：US08644492B1

公开(公告)日：2014-02-04

申请号：US11427007

申请日：2006-06-28

申请人： Jeffrey William Cordell ,  Anthony Mathew Stach

发明人： Jeffrey William Cordell ,  Anthony Mathew Stach

IPC分类号： H04M3/00

CPC分类号： H04M3/523 ,  G06Q10/0639 ,  H04M3/5175

摘要： A system, method, and computer readable medium for real time feedback of script logic that comprises counting at least one agent utilizing at least one panel associated with at least one caller, establishing an average length of time required to utilize the at least one panel associated with the at least one caller, tallying a number of callers terminating interaction during utilization of the at least one panel, calculating statistics associated with the counted agents per panel, the established average length of time required per panel and the tallied number of callers terminating interaction per panel, and displaying the calculated statistics.

摘要翻译： 一种用于脚本逻辑的实时反馈的系统，方法和计算机可读介质，包括使用至少一个面板与至少一个呼叫者相关联来计数至少一个代理，建立利用所述至少一个面板相关联的平均时间长度 与所述至少一个呼叫者协调，在使用所述至少一个面板期间，计数一些呼叫者终止交互，计算与每个面板的所计数的代理相关联的统计信息，所建立的平均每个面板所需的时间长度以及终止交互的呼叫者的数量 并显示计算的统计信息。

公开(公告)号：US09258181B1

公开(公告)日：2016-02-09

申请号：US11951433

申请日：2007-12-06

申请人： Jeffrey William Cordell ,  Kevin Peter Pierson ,  Larry Trent Larson ,  Timothy Wayne Starbuck ,  James Kevin Andrews ,  Anthony Mathew Stach

发明人： Jeffrey William Cordell ,  Kevin Peter Pierson ,  Larry Trent Larson ,  Timothy Wayne Starbuck ,  James Kevin Andrews ,  Anthony Mathew Stach

IPC分类号： G06F15/173 ,  H04L12/24

CPC分类号： H04M3/565 ,  G06Q10/063112 ,  G06Q10/063114 ,  G06Q10/063116 ,  H04L12/1822 ,  H04L41/046 ,  H04L41/50 ,  H04M3/2218 ,  H04M3/42204 ,  H04M3/5175 ,  H04M3/523

摘要： A method, a computer readable medium, and a system for managing agent login to multiple bridges are provided. The method comprises reserving at least one bridge for at least one agent, creating a first queue for the at least one bridge, the first queue comprising the at least one agent, monitoring efficiency of the at least one bridge, determining if a need for a first bridge of the at least one bridge is high, creating a second queue for the first bridge of the at least one bridge if the need for the first bridge of the at least one bridge is high, assigning at least one agent from the first queue to the second queue, and moving the at least one agent up in the second queue.

摘要翻译： 提供了一种方法，计算机可读介质和用于管理代理登录到多个桥的系统。 该方法包括为至少一个代理预留至少一个桥，为该至少一个桥创建第一队列，所述第一队列包括所述至少一个代理，监视所述至少一个桥的效率，确定是否需要 所述至少一个桥的第一桥是高的，如果对所述至少一个桥的所述第一桥的需求很高，则为所述至少一个桥的所述第一桥创建第二队列，从所述第一队列中分配至少一个代理 到第二队列，并且将至少一个代理向上移动到第二队列中。

公开(公告)号：US08595648B1

公开(公告)日：2013-11-26

申请号：US11427009

申请日：2006-06-28

申请人： Jeffrey William Cordell ,  Anthony Mathew Stach ,  Jereomy K Frum

发明人： Jeffrey William Cordell ,  Anthony Mathew Stach ,  Jereomy K Frum

IPC分类号： G06F3/048

CPC分类号： G06F17/211 ,  G06F3/0482 ,  G06F3/0484 ,  G06F8/34 ,  G06F17/2247 ,  G06Q10/10 ,  G06T11/206

摘要： A system, method, and computer readable medium for script logic graphical mapping comprises displaying a panel associated with at least one script, presenting a branching logic associated with the panel and creating a graphical map of the panel and the branching logic where the graphical map allows zooming in to show panel logic associated with the panel, and the graphical map allows zooming out to show the branching logic associated with the panel.

摘要翻译： 用于脚本逻辑图形映射的系统，方法和计算机可读介质包括显示与至少一个脚本相关联的面板，呈现与面板相关联的分支逻辑，并且创建面板的图形映射和图形映射允许的分支逻辑 放大以显示与面板相关的面板逻辑，并且图形映射允许缩小以显示与面板相关联的分支逻辑。